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Sheraton Bucks County Hotel

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400 Oxford Valley Road, Langhorne, PA 19047
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Sheraton Bucks County Hotel
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583 Reviews from our TripAdvisor Community

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Virginia Beach, Virginia
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed there with a large group. The lobby smelled bad when we first walked in, which was a turn off. The rooms were initially clean, but housekeeping was inconsistent from room to room. The restaurant staff was extremely polite and helpful, getting us coffee because the coffee machine in the store was broken. Most of the front desk workers were... More 

Helpful?
Thank Susan V
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for taking time out to share your experience. We are truly sorry for a sub par welcoming experience, we are unsure of the unpleasant odor you encountered upon arrival. However we have taken the initiative to make this better by adding another "Scent Air" machine in the lobby to constantly refresh the area. We hope this does not deter... More 

Cincinnati, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I've reviewed this hotel a couple times in the past and thought I'd update it again since some changes have been made. The hotel was renovated about a year ago and it's a significant improvement. Rooms, public spaces and bar area are much nicer than they used to be. The front desk staff - Lincoln, Gabby, Steve, Fernanda, and the... More 

Helpful?
Thank B B
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for taking time out again to share with us your valuable feedback. We are so happy you like the upgrades and most important the team members you have graciously mentioned. Your comments about our current room service offering is well appreciated and while I am unable to promise changes I will certainly bring it to our corporate decision makers.... More 

Binghamton
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel last minute and so glad I did! Got a great rate. The room was modern, super clean, excellent temperature and quiet. We slept like babies! The staff was very professional upon check in and parking was a snap! Excellent location to major highways!

Helpful?
Thank IL0vet0traveln0w
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for a wonderful endorsement, we are happy that we became your choice last minute. From your post we see you enjoyed our "Sweet Sleeper" and we will pass on your kind words to the team.Thanks and hope that we are now your choice and look forward to seeing you soon. More 

Charleston, SC
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had to travel to the Bucks County area for business and had this hotel recommended to me. My expectations weren't high, but I was delightfully surprised. The hotel was neat, modern and comfortable. There was ample parking and the rates were quite acceptable. Check in was speedy and the room was spacious, neat, the bed comfortable, the wifi reliable... More 

Helpful?
Thank SCD200
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for posting a great review. We are always looking forward to hearing from our guest to let us know how we are performing, this certainly helps with improving, fine tuning or eliminate what is not going well as we strive continually to set the bar high. The next time you are in town and are looking for a good... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 3, 2016

I booked the hotel 3 months in advance and I should suspect it was spooky when they told me they won't refund for cancellation after booking. The price dropped 30% one month before my trip. The room was old and the heather was working but cracked open and I couldn't let my 1 year old daughter running around in the... More 

Helpful?
Thank Luna F
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for taking time out to give us your valuable feedback. Our sincere apologies that you were disappointed with your stay and thanks for alerting us of the issues. From your comments we did not live up to our great reputation and our team is committed to rectifying these issues. In the future if things are not meeting your expectation... More 

The Woodlands, Texas, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

This is the third time I stay in this hotel hoping service and cleaninig be better than the last, but unfortunately was not the case. In my previous visits and this one they never clean the room, even when I have asked them to please send some to clean, The room dusty, the personal with bad attitude, the bed clothes... More 

Helpful?
1 Thank Gabby C
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you for taking the time to post a review. Our goal is for each guest to have an outstanding experience when they stay at our hotel; I apologize that we failed to provide you with a great time during your recent stay. I have shared your comments with our Front Office and Housekeeping Manager so we can investigate why... More 

East Northport, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015 via mobile

We have been holding our annual meeting here for three years now and have always been pleased. This year we were shocked at how beautifully the hotel was renovated and decorated! Absolutely gorgeous new guest rooms and meeting space! Love the new lobby! A perfect location for our Christmas Pageant!

Helpful?
1 Thank ECUSA15
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

We are so please that you enjoyed our new look, it is so important when a property undertake a total upgrade to hear that our guest likes it. We enjoy having you here yearly and look forward to next year. Stay well. More 

Singapore
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 3, 2015

Have stayed here more than once. Rooms were always clean. Facilities good. Room has plenty of power outlets (built into the furniture - first time I entered the room I thought there were no outlets at all, then I was pleasantly surprised when I realised they were built into the furniture), including USB outlet at the workdesk. Ample free parking,... More 

Helpful?
Thank weileongtan
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for taking time to share your experience, we are working on in room directives for the electrical outlets and other amenities in the room. It was a pleasure meeting you and looking forward to seeing you soon. More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed November 16, 2015 via mobile

Periodically I stay at this location because it's beautiful inside (lobby, restaurant,& room).The decor is absolutely beautiful!!!! The one thing I noticed this morning while departing is that the team that was on this morning lacked personality, neither employee greeted me! I thought that was rude being as though I myself work in the hotel! Maybe they should take the... More 

Helpful?
Thank Tiesha S
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thanks for taking time out to give us your valuable feedback. My apologies for a not so pleasant departure, you are absolutely correct and we brought to our team's attention and we are committed to improve. It is so important we listen to our customers so as to enhance the experience. Once again thanks and hope to see you soon. More 

miami
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 29, 2015

Stayed here 2 nights when visiting Sesame Place during the Halloween Spooktacular event. The rooms are great! Did not feel crowded. We were on the 7th floor facing the Sesame park. The free shuttle service to the park was great and the driver was excellent and very informative. Even gave us the number to call if we wanted to be... More 

Helpful?
Thank chikkyc
John S, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you for taking time out to give us your valuable feedback. We are excited that you enjoyed our hotel and its surroundings. We love hearing from our guest so as we can measure performance and product while we continue to improve. Once again thanks for the favorable review and hope to see you soon. More 

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