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Sheraton Bucks County Hotel

3.5 of 5
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400 Oxford Valley Road, Langhorne, PA 19047
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Sheraton Bucks County Hotel
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Ranked #3 of 6 Hotels in Langhorne
A recent review
3 of 5 stars reviewed yesterday
venussnow Singapore, Singapore
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533 reviews from our community

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    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

Not the usual standard of Sheraton hotels. No concierge to help with luggage or directions at the lobby. Lifts were extremely slow, waited in line to get into the lift at the lobby at 10pm on sun night to get back into the room and heard from many fellow guests that they were stuck in the lifts several times and... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

I booked my wedding through your hotel. I specifically asked the sales manager before booking that I wanted all the rooms on the same floor and for my sister and I to have adjoining rooms so the girls could get ready in the morning. She assured me that this would not be a problem. I reiterated that this was the... More 

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NORTHERN NJ
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This place was a rundown Sheraton which had many, many problems. I've stayed there over the last 9 years. Recently, they have infused an improvement program to make the rooms nicer and the general areas. I think eventually they'll get where they're going. The staff is 2nd to none. Probably still a good bet for the many Moms & Dads... More 

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Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you taking the time to complete a review about the Sheraton Bucks County hotel though tripadvisor.com. We are very pleased to hear you like our new look, and that you think our staff is second to none . We take great pride to make sure all our great enjoy there stay with us. Again, we certainly appreciate you taking... More 

Texas
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a business trip and was impressed with the upgraded decor and the staff was very gracious. I had booked a king but they were unable to provide it and gave me a free breakfast buffet for staying in a double room, which didn't bother me at all. I did not completely understand the waiving of housekeeping... More 

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Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you for providing us with feedback about your recent stay at the Sheraton Bucks County Hotel by posting a review on Trip Advisor.com We were excited to hear that you love our new rooms, and that you found our staff to be very gracious; our team takes great pride in providing our guests with an excellent service experience. I... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

parking in the overflow out back of the hotel results in either a very long walk around the building in the dark or a walk through a tunnel like hallway that looks like a horror movie set... I have stayed at this hotel multiple times, each time, the rooms are damp and not well cleaned. during "seasame season" the hotel... More 

Was this review helpful? Yes 1
Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

We certainly appreciate you taking the time to write a review concerning your experience at our hotel. Our sincere apologies for the numerous issues you had at our hotel. It causes us great concern when we hear of any instance when we have failed a customer and we take these issues you outlined in your review very seriously. We hope... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The staff was absolutely friendly and accomodating. The rooms were immaculate. construction was going on a bit but not anything too disturbing. Had a slight problem at check-in (guest service staff member was new). However she did everything in her power and beyond to fix it and make me comfortable. I definitely enjoyed my short stay. The only reason I... More 

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Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

We really appreciate you writing about your stay at our hotel on TripAdvisor.com, It was wonderful to hear that you felt our staff was friendly and accommodating; our team take great pride in provide our guests with world class service. We were also pleased to hear that found the hotel was immaculately kept. The entire team was excited to read... More 

Montreal
Reviewer
5 reviews 5 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 21, 2015

My family always stays @ the Sheraton Bucks County when we visit Sesame Place. It is so convenient. Free Shuttle bus picks us up and brings across the street. Yes. Across. The . Street. That is why we stay here. LOCATION!!!!! The staff is also very kind and accommodating. They really look out for your well being. I have been... More 

Was this review helpful? Yes 1
Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

We really appreciate you taking the time to share your experience at our hotel with the TripAdvisor community. We were delighted to learn that you and your family always stay at our hotel when you visit Sesame Place. We were excited to hear that you find our staff to always be very kind and accommodating, and you enjoy the convenience... More 

Saint Joseph, Michigan
Top Contributor
384 reviews 384 reviews
84 hotel reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed April 13, 2015

I was a speaker at a conference here. The hotel is visually beautiful, inside and out. The building is nicely appointed and clean. However, I had no hot water in my room, even after 3 complaints. Shower did not work. There was 1 elevator out and we had to walk the stairs when crowded in the lobby. The bar is... More 

Was this review helpful? Yes
Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you for taking the time to post a review on Trip Advisor regarding your recent stay at our hotel, we appreciate your feedback. We were happy to learn that you found our hotel to be nicely appointed and very clean, our team takes great pride in providing our guests with a good experience. We apologize that you had issues... More 

Newark, New Jersey
Contributor
12 reviews 12 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 31, 2015

Sheraton Bucks County is across the street from Sesame Place, Langhorne, PA. The hotel has been there forever. My oldest son is now 24 and my youngest daughter just turned eight. We stayed there years ago and again recently on one our trips to Sesame Place. It is clean and convenient to the theme park. It's great to be able... More 

Was this review helpful? Yes 2
Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you taking the time to complete a review about the Sheraton Bucks County hotel though tripadvisor.com. We are very pleased to hear you have had some very memorable family experiences at our hotel. We take great pride to make sure all our great enjoy there stay with us. We were delighted to learn that you have always found our... More 

Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 30, 2015

I have recently started staying with Starwood Hotels, I usually stay with the Springhill Suites when I visit here and I will be returning there! I waited 10 minutes to check in which normally would not be a big deal, except I could see a few staff members walking back and forth, maybe they were busy. I go to bed... More 

Was this review helpful? Yes 3
Scott H, General Manager at Sheraton Bucks County Hotel, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay at our hotel. Guest service and an enjoyable stay are for each and every guest is our number one goal at the Sheraton Bucks County. Your safety and that of our other guests is of great importance to us. I apologize for the fact that you... More 

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