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Heritage Hotel

3.0 of 5 500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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Heritage Hotel
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143 reviews from our community

Traveler rating
    25
    59
    33
    16
    10
See reviews for
43
31
5
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Scotch Plains, New Jersey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel was in a great location which is outside of the traffic at the outlet area. Lobby area was way too small for multiple people to check-in at the same time. They had a small seating area but that was it. Check-in process was pretty quick. Elevator..OMG. There is just one, and you can fit 4 people, maybe. When you... More 

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Burlington Township, NJ
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the hotel has no indoor pool, its comfortable rooms, location and restaurant more than make up for it. The front desk staff (Jeremy) was particularly helpful and friendly. Dining room staff were also personable and efficient. Hotel layout is a bit confusing, so it's helpful to have a map (available at check-in).

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Lewisburg, Pennsylvania
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I only found this hotel because they had a package deal with Field of Screams for Halloween. The deal was unbelievable. I simply called only like two days prior and asked for the package and added the optional VIP to the tickets (no waiting in line). Hotel was close to attraction and to outlets, corn mazes, Strasburg Railroad. I loved... More 

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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 11, 2014

Stayed at this hotel as part of a tour. I thought that the hallways had a smell and room was very small. Apart from a supermarket and a few shops near by there's nothing else near by. We had diviner at the restaurant and it was ok.

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Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thanks for reaching out to us and sharing your feedback. We appreciate you taking the time to let us know about your experience and I will share your comments with our staff. We take all guest feedback seriously as it allows us to further develop our products and service offerings. Thanks again. More 

California's Wine Coast Country, California
Senior Reviewer
10 reviews 10 reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 8, 2014

We were a group of six friends who rented 3 rooms for two nights. All of us were quite happy with the accommodations. The hotel felt like it was out in the country, and it was very quiet. Best of all, though, was dinner on the patio of the hotel's restaurant. The food was excellent. In fact, even with all... More 

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Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thanks for sharing your feedback with us! We appreciate you taking the time to let us know about your experience and are glad to hear you enjoyed your visit. More 

Albany, New York
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2014

September 17-18-19, I took a group of seniors to Lancaster Pa. we stayed 2 ngts. at The Heritage Hotel, it was a great hotel, the breakfast was excellent, the staff very accomodating, the rooms super CLEAN fully stocked., very frioendly and attentive. We will stay there again next year..Very refreshing to stay at such a great place.

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Narrandera, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 25, 2014 via mobile

If you want to get to town and do not have a car forget this one.no taxis or rather they will not answer the phone.staff also not very helpful.The book in the room says they will but found this not to be the case.thanks for spoiling my dream destination.Rooms however are clean and comfortable

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Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thanks very much for reaching out and sharing your feedback regarding your experience with our local taxi cab companies and our staff. Guest feedback is the only way an organization can learn and grow. It allows us to further train and develop our people, products and service offerings. We take all guest feedback very seriously.I have shared your comments with... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2014

My husband, daughter and I spent the night here for the Pennsylvania Renaissance Faire. They have overnight special that included tickets, Faire dollars, and hot buffet breakfast. We arrived pretty late for check in but we called and as soon as we arrived the front desk clerk knew exactly who we were. She had everything ready and explained everything (including... More 

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Stevensville, Maryland
1 review
3 of 5 stars Reviewed September 3, 2014

Stayed there for two nights during the Keystone Soccer Tournament. 2nd floor noisy and smelled like whatever was cooking at the restaurant, other parents said the same thing. I took my granddaughter because my daughter had to work Memorial Day weekend. I travel frequently and tend to stay at Marriott's. This place way below them. The entire team stayed there,... More 

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Johnstown, Pennsylvania
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 3, 2014

stayed for a recent wedding. front staff courteous. room was clean. dark and sort of dreary. restaurant for breakfast was excellent. the bar looked nice. other members of our group went at the late hours and had fun.

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Additional Information about Heritage Hotel

Address: 500 Centerville Rd., Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Hotel 3*
Number of rooms: 166
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Also Known As:
Heritage Hotel Lancaster
Park Plaza Lancaster

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