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Heritage Hotel

Hotel website
500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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169 Reviews from our TripAdvisor Community

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Traveler rating
    37
    68
    36
    18
    10
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55
34
5
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • All months
    (169)
  • Mar-May only
    (29)
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Clinton, New Jersey
Level Contributor
225 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall, the hotel is relatively clean. Our room was located on the far end from the restaurant, and therefore, we had no issues with any odor. The hotel is on the older side, but they updated some of the furniture and accessories in the room. Bathrooms are on the small side and nothing fancy. Water Pressure was very good. Bed... More 

Was this review helpful? Yes
Brandy M, Chief Business Officer at Heritage Hotel, responded to this review

Thank you for staying with us! We appreciate your feedback and will be sure to share it with our team. We hope to see you on your next visit to the area! More 

Brooklyn, New York, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were meeting up with my in-laws in Lancaster, and needed to book a place to stay on relatively short notice--booking that week to stay Friday night. The Heritage Hotel was the best-rated place within our budget. Overall we were very happy with our stay. We got off to a strange start because when we arrived at the hotel--tired and... More 

Was this review helpful? Yes
Brandy M, Chief Business Officer at Heritage Hotel, responded to this review

Stephanie, thank you for taking the time to share your experience. You gave us great feedback that we will be sure to share with our team. We would like to invite you to be our guest if you are in the area again. Enjoy the rest of your summer! Thanks again! More 

Lancaster, Pennsylvania
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We had a great time @ Heritage Hotel, from the start of our planning Tracy and Pam were exceptional!! The suite was a great size for everybody to get ready for the wedding! The steak and chicken were perfect!! Our banquet room was perfectly decorated!!

Was this review helpful? Yes 2
Brandy M, Chief Business Officer at Heritage Hotel, responded to this review

We are glad to hear that you had a great experience! We will be sure to share this with Tracy and Pam. They really enjoyed working with you! We appreciate you trusting us with your evening! We hope to see you again soon! Thank you! More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently held a baby shower at this hotel. Great service, great location. Everything was wonderful. Tracy assisted me with details. I would recommend to anyone having an event. Professional staff! Everyone had a great time! Thank you Tracy!!!!

Was this review helpful? Yes 1
Brandy M, Chief Business Officer at Heritage Hotel, responded to this review

Thank you for sharing your feedback! Tracy and our team enjoyed working with you. We truly appreciate your comments and will be sure to share them with our team. Enjoy the rest of your summer! We hope to see you again soon! More 

Syracuse, New York
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We did NOT stay at this hotel by choice. Due to typical soccer tournament rules, we were forced to stay in a hotel from the tournament list. I do not know why our team manager chose this particular hotel. Anyhow, as always, I read the reviews of the hotel to see what to expect upon arrival. Most reviews weren't particularly... More 

Was this review helpful? Yes
Melissa H, Hospitality Specialist at Heritage Hotel, responded to this review

We are very sorry to learn of the negatives you experienced during your stay at our hotel. However, we are glad you made us aware of this situation. If you would like, we would be happy to have you contact our CEO, Kevin Marquet, on his cell at (717) 324-2445 to help resolve this issue. You may call at your... More 

Lancaster County, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I recently had to plan an off-site meeting for our global management team. Kelly Giese made everything easy to put together. She was flexible in meeting with me to show me the facility - which is newly renovated and tastefully done. The sleeping rooms were perfect for my attendees, who travel extensively and expect certain amenities. The attendees were pleased... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello Denise! Thank you so much for your response on Trip Advisor! We are so glad you had an amazing stay at Heritage Hotel in Lancaster! We are very lucky to have Kelly on our team and will be sure to tell her of your kind comments! Hope to see you back very soon! More 

Seabrook, Texas, United States
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 21, 2015

This hotel is older and it shows in some ways, but overall it is a nice place. The bedding is decent. There is good water pressure. There is plenty of space in the room but the bathroom was small. We did not use any of the amenities, but we have stayed here in the past and the restaurant was always... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello Johnnie! Thank you so much for your response on Trip Advisor! We appreciate your feedback and hope to see you back at Heritage Hotel shall your travels bring you back to Lancaster! More 

Lancaster, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2015

I belong to a group that meets every week at Heritage and Dana was awesome in working with our board to gain the best possible space, setup and of course food and she delivered! The staff is phenomenal and is accommodating to our every need. Looking forward to many more meetings at Heritage!

Was this review helpful? Yes 2
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you so much for your response on Trip Advisor! We are so glad that you enjoyed your time at Heritage Hotel. Our team is lucky to have Dana and we will express to her your kind words! Hope to see you back very soon! More 

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed June 2, 2015

Thanks so much, Casey! We had a wonderful time and the space and food was superb! It was such a special evening for our family and a beautiful weekend overall! We are blessed. Thank you for your accommodations with some last minute things. You all were wonderful to work with. Thanks again!

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

So glad you enjoyed Heritage Hotel, and thank you for pointing out the great job we do with the resort. Our team is committed to providing an exceptional experience, and we are so glad to hear about your experience at the resort! We look forward to your next visit to Lancaster! More 

guntersville,AL
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 30, 2015

We stayed one night at this hotel. I tried several other name brand hotels but everything was fully booked for that weekend. This hotel is on the older side but it was clean and pleasant. There were lots of middle school aged girls running amok. I think it must have been a soccer tournament in town. I just wished chaperones/parents... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you for taking the time to write our hotel a review we are happy to hear you had a reasonable stay at our hotel at a fair cost. Please feel free to email us with any suggestions you may have that would make your stay more comfortable. Hope to see you again, best wishes! More 

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