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All 38 Lancaster hotels

Heritage Hotel

3.0 of 5 Hotel   |   500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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Ranked #21 of 38 Hotels in Lancaster
A recent review
5 of 5 stars reviewed 3 weeks ago
brianne g
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137 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Narrandera, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

If you want to get to town and do not have a car forget this one.no taxis or rather they will not answer the phone.staff also not very helpful.The book in the room says they will but found this not to be the case.thanks for spoiling my dream destination.Rooms however are clean and comfortable

Was this review helpful? Yes
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thanks very much for reaching out and sharing your feedback regarding your experience with our local taxi cab companies and our staff. Guest feedback is the only way an organization can learn and grow. It allows us to further train and develop our people, products and service offerings. We take all guest feedback very seriously.I have shared your comments with... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband, daughter and I spent the night here for the Pennsylvania Renaissance Faire. They have overnight special that included tickets, Faire dollars, and hot buffet breakfast. We arrived pretty late for check in but we called and as soon as we arrived the front desk clerk knew exactly who we were. She had everything ready and explained everything (including... More

Was this review helpful? Yes 1
Stevensville, Maryland
1 review
3 of 5 stars Reviewed 4 weeks ago

Stayed there for two nights during the Keystone Soccer Tournament. 2nd floor noisy and smelled like whatever was cooking at the restaurant, other parents said the same thing. I took my granddaughter because my daughter had to work Memorial Day weekend. I travel frequently and tend to stay at Marriott's. This place way below them. The entire team stayed there,... More

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Johnstown, Pennsylvania
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed for a recent wedding. front staff courteous. room was clean. dark and sort of dreary. restaurant for breakfast was excellent. the bar looked nice. other members of our group went at the late hours and had fun.

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Allentown, Pennsylvania
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 10, 2014

Upon check in, my travelling companion and I were told that the reservation made over a month prior would not be honored. The desk staff admitted that they had overbooked and didn't have a two-bed room available. We got stuck in a one-bed room that reeked of smoke; a rickety old, uncomfortable, roll-away cot was the only option offered to... More

Was this review helpful? Yes 5
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Marie - Thanks for your feedback. We appreciate you taking the time to let us know about your experience and for letting us know where we fell short. Our Director of Facilities Patricia Lehman is hoping to get in touch with you. Would you mind giving her a phone call at (717) 755-0123 Ext 640. If she is away from... More

New Windsor, New York
Top Contributor
56 reviews 56 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 1, 2014

It's an annual visit for our Academy soccer club where they book over a 100 rooms! Rooms were comfortable, beds firm to my liking, A/C fairly strong, good size mini-fridge & flat screen, lighting is good, bathroom itself small but the tub was a good standard size. As prior reviews mention, walls are typically thin so you hear a lot.... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed July 27, 2014

Enjoyed a one night stay. I found the hotel and rooms to be clean and well maintained. The front desk staff were friendly and helpful. The hotel has an outdoor pool area, great for the family. Grocery store, along with a few other shops are located a very short away. Overall I would recommend this hotel.

Was this review helpful? Yes 1
Cramerton, North Carolina, United States
16 reviews 16 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 24, 2014

Heritage Hotel was a very clean and quiet location for our short Amish country vacation. There was an excellent breakfast buffet included in the package we purchased. The desk personnel were very friendly and helpful allowing members of our group to play cards in the lobby in the evening. There is an outdoor pool which we didn't use, but it... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed July 4, 2014

Stayed here for one night on 3rd July, not the newest hotel but it was a nice standard hotel, comfortable beds, fridge and free wifi, nice room. 100 meters away is a local grocery store (giant) which was really handy. Staff were friendly No problems on my stay.

Was this review helpful? Yes 1
Wilkes-Barre, Pennsylvania
15 reviews 15 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 17, 2014

Recently stayed June 12 and 13 at Heritage Hotel in Lancaster. Rooms were clean although a bit outdated and worn. Staff at both the hotel and restaurant were pleasant and friendly. Dinner was very good and the breakfast was good as far as buffets go. We would definitely stay at this hotel again especially since the bar is installing a... More

Was this review helpful? Yes 1
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback. Plans to renovate all of our guest rooms are in the works for the near future. We look forward to hosting you again soon! More

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Additional Information about Heritage Hotel

Address: 500 Centerville Rd., Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Heritage Hotel 3*
Number of rooms: 166
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Also Known As:
Heritage Hotel Lancaster
Park Plaza Lancaster

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