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All 38 Lancaster hotels

Heritage Hotel

3.0 of 5 Hotel   |   500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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Ranked #19 of 38 hotels in Lancaster
A recent review
3 of 5 stars Reviewed March 4, 2014
Ann H River Edge, New Jersey
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125 people have reviewed this hotel

Traveler rating
    23
    50
    29
    14
    9
See reviews for
37
27
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Poughquag, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel many times and it is always under renovation. There is a sign in the hallway that says "Pardon our mess" that has been there for a year,The open ceilings in the halls haven't had the ceiling tiles finished and in place for at least a year and a half. The common areas are warn.... More

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Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for your feedback. We appreciate that you took the time to let us know where we fell short. Quality of service to our guests is very important. Would you mind calling Brandy Meyer, Director of Sales, at (717) 755-0123 Ext 492 to further discuss this experience? Thank you again for your feedback. More

River Edge, New Jersey
Contributor
19 reviews 19 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 4, 2014

Well not sure what to say. Room was clean and that is all that was good about this place. WIFI very bad, was told it was my computer and not them. Well than I guess everybody's computer was bad. Elevator not working so we had to climb up the stairs to get to our room, not good when you have... More

Was this review helpful? Yes 2
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback and for letting us know where we fell short. We have shared your feedback with our management team in order to resolve these issues in the future. We hope you will visit us again soon! More

Paris, Canada
Contributor
17 reviews 17 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2014

Spent four nights here. Room was comfortable and clean. They are in the process of upgrading and updating this hotel. I have stayed here before and was not disappointed. Dutch Apple dinner theatre next door. Also a plaza with liquor store , beer store, Giant grocery,Five Guys, Dunkin Donuts, Saladworks etc. There is also an excellent restaurant on site called... More

Was this review helpful? Yes 2
new jersey
Top Contributor
54 reviews 54 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 25, 2014

This is the third time we have stayed in this hotel. They are in the process of updating and renovating the hotel which is a good thing. It is also nice to have the restaurant and bar right on the premises. However, the drinks were pretty pricey. The rooms are average size but the bathroom is teeny tiny with a... More

Was this review helpful? Yes 2
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback and for letting us know where we fell short. We have shared your feedback with our management team in order to resolve these issues in the future. We hope you will visit us again soon! More

USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 3, 2014

This hotel was nice enough to accommodate me in last night's snow storm. It was such a relief to check in there! Briana at the front desk was incredibly helpful and friendly. As I had seen her when I first checked in earlier in the day, I realized that she'd been working an extra long day, with more hours ahead... More

Was this review helpful? Yes 2
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for your review. We hope you will join us for another visit soon! More

Hackensack, New Jersey
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 3, 2014

Once again we spent NY's Eve at the Heritage. This is our sixth time doing this. We like the hotel. The rooms are great, pillows nice and fluffy. I always rewuest a room by the back and always get one. They are very accommodating.

Was this review helpful? Yes 1
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for your review. We hope to host you again soon! More

Lancaster, Pennsylvania, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 7, 2013

We booked a room at this hotel a month in advance, specifying, paying for, and receiving written confirmation of a room with a king sized bed. I called the morning of the day we were supposed to check in, to verify the reservation. It was lucky I did, as they had changed my reservation to a room with double beds.... More

Was this review helpful? Yes 2
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for your feedback. We appreciate that you took the time to let us know where we fell short. Quality of service to our guests is very important. Would you mind calling our Front Office Manager, Will Bacon at (717) 755-0123 x 658 to further discuss this experience? Thank you again for your feedback. More

Hellertown, Pennsylvania
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 4, 2013

We stayed there during an overnight visit to Lancaster and needed a hotel not too far off the beaten path. The Hotel was in the middle of some renovating but still very clean and comfortable. The front desk was very helpful and customer oriented. I ordered extra pillows, not a problem, and they were at my door in minutes.. The... More

Was this review helpful? Yes 1
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 12, 2013

I was not impressed with this hotel. The first thing that I noticed is the lack of handicapped accessibility. I am fortunate enough to not need a wheelchair, but I do have a double stroller the width of a wheelchair. None of the doors were automatic. The elevator was very small. And the hotel room doors were not wide enough... More

Was this review helpful? Yes 1
Melissa H, Front Office Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your review. We have shared your feedback with our staff and are addressing it appropriately. Thank you again for sharing your experience with us. More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 9, 2013

The hotel was undergoing construction during our stay, upgrades for the rooms. The room was cozy and nice, our floor and room had been renovated. We had a comfy king size bed, though I enjoyed the pillows, if you don't like down or soft pillows bring your own. The shower for me was great! Nice pressure and the curved shower... More

Was this review helpful? Yes 2

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Additional Information about Heritage Hotel

Also Known As:
Heritage Hotel Lancaster
Park Plaza Lancaster
Address: 500 Centerville Rd., Lancaster, PA 17601
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 38 hotels in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Heritage Hotel 3*
Official Description (provided by the hotel):
Conveniently situated at PA Route 30 and Centerville Road, Heritage Hotel - Lancaster has been hosting local and regional guests for nearly 40 years. Enter the freshly redecorated lobby to experience a Lancaster County welcome that delivers a comfortable environment, a great night’s rest, and helpful, professional service. Ask about the remodeled rooms that feature new mattresses, premium pillows, new bed linens, tiled showers and other enhancements that make a comfortable, stress-free stay. The hotel is full-service, featuring Loxley’s Restaurant & Bar plus free Wi-Fi and fitness room. In the summer, kids and grown-ups alike enjoy the outdoor pool. Guests of Heritage Hotel - Lancaster benefit from easy access to the major east/west corridor PA Route 30. Tourism centers and the historic downtown are just minutes away. Centerville Road, running north/south, leads into fast-growing commercial/industrial centers. The hotel is also minutes from the Lancaster’s robust college community including Millersville University, Franklin & Marshall College and Lancaster Bible College—making it a great choice for parents, alumni and other campus visitors. ... more   less 
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