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All 38 Lancaster hotels

Heritage Hotel

3.0 of 5 Hotel   |   500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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58%
Ranked #21 of 38 hotels in Lancaster
A recent review
4 of 5 stars reviewed 2 weeks ago
Sushiray New Windsor, New York
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  • Reviews (133)
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133 people have reviewed this hotel

Traveler rating
    23
    55
    30
    16
    9
See reviews for
39
31
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Allentown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Upon check in, my travelling companion and I were told that the reservation made over a month prior would not be honored. The desk staff admitted that they had overbooked and didn't have a two-bed room available. We got stuck in a one-bed room that reeked of smoke; a rickety old, uncomfortable, roll-away cot was the only option offered to... More

Was this review helpful? Yes 1
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Marie - Thanks for your feedback. We appreciate you taking the time to let us know about your experience and for letting us know where we fell short. Our Director of Facilities Patricia Lehman is hoping to get in touch with you. Would you mind giving her a phone call at (717) 755-0123 Ext 640. If she is away from... More

New Windsor, New York
Top Contributor
53 reviews 53 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's an annual visit for our Academy soccer club where they book over a 100 rooms! Rooms were comfortable, beds firm to my liking, A/C fairly strong, good size mini-fridge & flat screen, lighting is good, bathroom itself small but the tub was a good standard size. As prior reviews mention, walls are typically thin so you hear a lot.... More

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Sydney, Australia
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a one night stay. I found the hotel and rooms to be clean and well maintained. The front desk staff were friendly and helpful. The hotel has an outdoor pool area, great for the family. Grocery store, along with a few other shops are located a very short away. Overall I would recommend this hotel.

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Cramerton, North Carolina, United States
Contributor
16 reviews 16 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Heritage Hotel was a very clean and quiet location for our short Amish country vacation. There was an excellent breakfast buffet included in the package we purchased. The desk personnel were very friendly and helpful allowing members of our group to play cards in the lobby in the evening. There is an outdoor pool which we didn't use, but it... More

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Sydney, Australia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed July 4, 2014

Stayed here for one night on 3rd July, not the newest hotel but it was a nice standard hotel, comfortable beds, fridge and free wifi, nice room. 100 meters away is a local grocery store (giant) which was really handy. Staff were friendly No problems on my stay.

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Wilkes-Barre, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

Recently stayed June 12 and 13 at Heritage Hotel in Lancaster. Rooms were clean although a bit outdated and worn. Staff at both the hotel and restaurant were pleasant and friendly. Dinner was very good and the breakfast was good as far as buffets go. We would definitely stay at this hotel again especially since the bar is installing a... More

Was this review helpful? Yes
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback. Plans to renovate all of our guest rooms are in the works for the near future. We look forward to hosting you again soon! More

Fredericksburg, Virginia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2014

Five or six tour buses were booked into this facility the night we stayed. The hotel was prepared for our group with keys ready to distribute. Rooms are basic motel and appeared to be recently renovated. Corridors are interior. The bathroom was small, but adequate, and the bar area was open and accommodating for a night cap. Breakfast was handled... More

Was this review helpful? Yes 1
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback. We hope to have the opportunity to host you and your family again in the future. More

Wilmington, DE
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 13, 2014

We stayed at this hotel for a soccer tournament, so we were one of the large groups, however our younger kids had an earlier curfew than the older kids (and the three drunk people in the hall that woke me at 3 a.m.). Which is to say that the walls at the hotel are somewhat thin and the other guests... More

Was this review helpful? Yes
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback. We have shared your comments with our staff to help us improve the experience for future guests. We hope you will consider visiting us again in the future. More

Poughquag, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 5, 2014

I have stayed in this hotel many times and it is always under renovation. There is a sign in the hallway that says "Pardon our mess" that has been there for a year,The open ceilings in the halls haven't had the ceiling tiles finished and in place for at least a year and a half. The common areas are warn.... More

Was this review helpful? Yes 2
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for your feedback. We appreciate that you took the time to let us know where we fell short. Quality of service to our guests is very important. Would you mind calling Brandy Meyer, Director of Sales, at (717) 755-0123 Ext 492 to further discuss this experience? Thank you again for your feedback. More

River Edge, New Jersey
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 4, 2014

Well not sure what to say. Room was clean and that is all that was good about this place. WIFI very bad, was told it was my computer and not them. Well than I guess everybody's computer was bad. Elevator not working so we had to climb up the stairs to get to our room, not good when you have... More

Was this review helpful? Yes 3
Melissa H, Public Relations Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your feedback and for letting us know where we fell short. We have shared your feedback with our management team in order to resolve these issues in the future. We hope you will visit us again soon! More

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Additional Information about Heritage Hotel

Address: 500 Centerville Rd., Lancaster, PA 17601
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Heritage Hotel 3*
Reservation Options:
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Also Known As:
Heritage Hotel Lancaster
Park Plaza Lancaster

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Conveniently situated at PA Route 30 and Centerville Road, Heritage Hotel - Lancaster has been hosting local and regional guests for nearly 40 years. Enter the freshly redecorated lobby to experience a Lancaster County welcome that delivers a comfortable environment, a great night’s rest, and helpful, professional service. Ask about the remodeled rooms that feature new mattresses, premium pillows, new bed linens, tiled showers and other enhancements that make a comfortable, stress-free stay. The hotel is full-service, featuring Loxley’s Restaurant & Bar plus free Wi-Fi and fitness room. In the summer, kids and grown-ups alike enjoy the outdoor pool. Guests of Heritage Hotel - Lancaster benefit from easy access to the major east/west corridor PA Route 30. Tourism centers and the historic downtown are just minutes away. Centerville Road, running north/south, leads into fast-growing commercial/industrial centers. The hotel is also minutes from the Lancaster’s robust college community including Millersville University, Franklin & Marshall College and Lancaster Bible College—making it a great choice for parents, alumni and other campus visitors. ... more   less 
Number of rooms
166

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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