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Heritage Hotel

Hotel website
500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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164 Reviews from our TripAdvisor Community

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Traveler rating
    35
    67
    34
    18
    10
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51
34
5
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
  • All months
    (164)
  • Mar-May only
    (29)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (29)
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Lancaster County, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I recently had to plan an off-site meeting for our global management team. Kelly Giese made everything easy to put together. She was flexible in meeting with me to show me the facility - which is newly renovated and tastefully done. The sleeping rooms were perfect for my attendees, who travel extensively and expect certain amenities. The attendees were pleased... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello Denise! Thank you so much for your response on Trip Advisor! We are so glad you had an amazing stay at Heritage Hotel in Lancaster! We are very lucky to have Kelly on our team and will be sure to tell her of your kind comments! Hope to see you back very soon! More 

Seabrook, Texas, United States
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is older and it shows in some ways, but overall it is a nice place. The bedding is decent. There is good water pressure. There is plenty of space in the room but the bathroom was small. We did not use any of the amenities, but we have stayed here in the past and the restaurant was always... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello Johnnie! Thank you so much for your response on Trip Advisor! We appreciate your feedback and hope to see you back at Heritage Hotel shall your travels bring you back to Lancaster! More 

Lancaster, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I belong to a group that meets every week at Heritage and Dana was awesome in working with our board to gain the best possible space, setup and of course food and she delivered! The staff is phenomenal and is accommodating to our every need. Looking forward to many more meetings at Heritage!

Was this review helpful? Yes 2
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you so much for your response on Trip Advisor! We are so glad that you enjoyed your time at Heritage Hotel. Our team is lucky to have Dana and we will express to her your kind words! Hope to see you back very soon! More 

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed 5 weeks ago

Thanks so much, Casey! We had a wonderful time and the space and food was superb! It was such a special evening for our family and a beautiful weekend overall! We are blessed. Thank you for your accommodations with some last minute things. You all were wonderful to work with. Thanks again!

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

So glad you enjoyed Heritage Hotel, and thank you for pointing out the great job we do with the resort. Our team is committed to providing an exceptional experience, and we are so glad to hear about your experience at the resort! We look forward to your next visit to Lancaster! More 

guntersville,AL
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 30, 2015

We stayed one night at this hotel. I tried several other name brand hotels but everything was fully booked for that weekend. This hotel is on the older side but it was clean and pleasant. There were lots of middle school aged girls running amok. I think it must have been a soccer tournament in town. I just wished chaperones/parents... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you for taking the time to write our hotel a review we are happy to hear you had a reasonable stay at our hotel at a fair cost. Please feel free to email us with any suggestions you may have that would make your stay more comfortable. Hope to see you again, best wishes! More 

Philadelphia, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

Visiting Lancaster with my finicky brother from Florida. He liked the room and found his bed comfortable. He just turned 73. Front desk staffers were professional and welcoming. I recommend for older travelers.

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you for your kind comments regarding your recent stay at the Heritage Hotel. We appreciate feedback we receive from our guests. I am glad that you were able to enjoy the rooms! We hope to be able to welcome you back on a future visit! More 

Connecticut
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 4, 2015

This hotel was the "hotel block" for a family wedding, so I kind of had to stay here..or else I would probably have chosen something with a few more frills. This is a very basic hotel--quite large, with a restaurant attached, right off 30, which is convenient. The rooms feel typically hotel-dated, and are quite dusty--there was a thick layer... More 

Was this review helpful? Yes 1
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you for taking the time to review our location on your recent trip to Lancaster at the Heritage Hotel. Allow me to apologize on behalf of our entire team for failing to exceed your expectations. Your feedback is very important to us so that we can continue to improve. We hope that you give us a second a chance... More 

Fairfax, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed there for a field hockey tournament at Spooky Nook. I am usually apprehensive about staying in hotels I don't get to choose (team was staying there). However, this turned out to be a nice place. Room was clean and bright, but the bathroom was pretty small. Hotel staff was very friendly and very accommodating. I have to give a... More 

Was this review helpful? Yes
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your experience. We were happy to host you and your group at our hotel while you visited Lancaster County and Spooky Nook. Thank you for sharing your feedback regarding our Wi-Fi access. We have passed this along to our IT department for follow up. Thanks again. Melissa Hall Marketing Brand Manager More 

Edgartown, Massachusetts
1 review
4 of 5 stars Reviewed March 9, 2015

Very friendly people,nice and quiet hotel,with restaurant right next to it..can't beat that.. Spend the weekend seeing things around town off few tips from the girl in the front desk. Will go back w/o a doubt..

Was this review helpful? Yes
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your experience. We look forward to your return visit soon! Thanks again. Melissa Hall Marketing Brand Manager More 

Lynchburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

I can' t say enough about the excellent staff at Heritage Hotel Lancaster ... Front desk to housekeeping you couldn't find a more accommodating staff ... Stayed for a week and it was one of the best experiences I have ever had ... Rooms are completely renovated and updated to high quality & comfort ... If you're looking for the... More 

Was this review helpful? Yes 1
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your experience. We were happy to host you at our hotel, and we look forward to welcoming you back soon! Thanks again. Melissa Hall Marketing Brand Manager More 

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