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Heritage Hotel

3.0 of 5 500 Centerville Rd., Lancaster, PA 17601
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Heritage Hotel
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154 reviews from our community

Traveler rating
    32
    61
    33
    18
    10
See reviews for
46
32
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
  • All months
    (154)
  • Mar-May only
    (23)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (29)
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Lancaster, Pennsylvania
1 review
5 of 5 stars NEW

My friend and I went to Loxleys for a Few drinks and food. Our Waitress was the GREATEST we have came across truthfully. Her name is MELODY and we were There FRIDAY FEBRUARY 27th 2015 at 7;15pm She deserves ALOT of praising for her Thoughtfulness and caringness =) Daphne

Was this review helpful? Yes
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share your review about your experience at Loxley's Restaurant. We are pleased to hear that you enjoyed your meal and the service that you received from Melody. We look forward to hosting you again soon! Melissa Hall Marketing Brand Manager More 

Wilmington, DE
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Often come to this hotel when there are tennis tournaments. It's great having Loxley's right there. The restaurant food is very good & not too overpriced. The beds in the rooms are super comfortable, but the decor of the hotel itself is starting to look dated. The front desk system also seems very outdated. But....we will keep coming back!

Was this review helpful? Yes
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thanks for sharing your feedback with us! We appreciate you taking the time to let us know about your experience and are glad to hear you enjoyed your visit. We have shared your feedback regarding our front desk system with our management team. We look forward to hosting you again soon! Melissa Hall Marketing Brand Manager More 

Castro Valley, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This review applies not to the hotel, but to the broken reservation system on the hotel website. I've tried to make reservations there in the last couple of years, but found that it was impossible. The reservation site lets you reserve a single night, but issues an error message if you try to reserve two or more nights! I can't... More 

Was this review helpful? Yes
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thanks very much for reaching out and sharing your feedback regarding our reservation system. We have had our IT department look into the problem to prevent any further issues in the future. I believe Jennifer Markle, our Revenue Manager, has reached out to you to further discuss your experience. If you have any other questions, please do not hesitate to... More 

Flemington, New Jersey
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for during a volleyball tournament in Lancaster. The employees at the front desk and the wait staff in the restaurant were really great. The lobby is small and not conducive to a group wanting to hang out and socialize. The room was clean and the beds were comfortable. The buffet breakfast was very reasonably priced... More 

Was this review helpful? Yes 1
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thanks for sharing your feedback with us! We appreciate you taking the time to let us know about your experience and have shared your feedback with our management team. We look forward to the opportunity to host you again in the future. -Melissa Hall Marketing Brand Manager More 

Concord, North Carolina
2 reviews
5 of 5 stars Reviewed January 16, 2015

We booked our wedding with Heritage Hills in York and originally had our rehearsal dinner set to be at a different restaurant - which ended up announcing that it was closing less than two months before our date! Tracy at Heritage York was fantastic with helping us rebook from afar (my husband and I live in North Carolina). My father... More 

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Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thanks for sharing your experience! We wish you a long and happy marriage! -Melissa Hall Marketing Brand Manager More 

Hackensack, New Jersey
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 14, 2015

Spent New Years Eve in Lancaster, PA Package Deal with the hotel and Dutch Apple Dinner Theatre. The show was excellent and the breakfast included with the package was excellent. The staff is very friendly.

Was this review helpful? Yes
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

We are so happy to hear you enjoyed your stay and the show at Dutch Apple! Please visit us again soon! -Melissa Hall Marketing Brand Manager More 

Virginia USA
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 8, 2015

We stayed at the Heritage a couple years ago for our wedding. It was undergoing renovations at the time. this year when we came back the renovations were completed and the place looks great. While the facility has changed the high quality of service and good food at the adjoining restaurant remain the same.

Was this review helpful? Yes
london
Contributor
17 reviews 17 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 7, 2015

What a tired sad hotel. Our room on the 2nd floor was convenient to the Dutch Apple Dinner Theatre where we spent New Year's Eve. We were on a bus trip from Canada and understand this was the reason for the tour group choosing this Hotel,. Our lampshades in the room were from the 80;s and were the small pleated... More 

Was this review helpful? Yes 2
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thanks very much for reaching out and sharing your feedback regarding recent stay at Heritage Hotel Lancaster. We are in the process of renovating all of our guest rooms, and all of the rooms will be updated in the spring of 2015. We truly appreciate that you took the time to let us know where your experience fell short. Best... More 

1 review
5 of 5 stars Reviewed January 5, 2015

I was skeptical to schedule a meeting with the Lancaster location of the Heritage hotel due to the fact that there wasn’t much out there as far as reviews or pictures. They won me over by offering a deal for events booked prior to December 31, so I decided to go ahead and schedule a meeting. From the very second... More 

Was this review helpful? Yes
Manheim, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

We held our 2nd annual holiday luncheon here and there's a good reason why! Superb service by servers Lexi & Kaelea, delicious food that was served hot and the ambiance created by the hotel staff made this hotel our first choice once again. The hotel has always been know for it's delicious food (largely due to Food Mgr. Bill Holder... More 

Was this review helpful? Yes 1
Melissa H, Marketing Brand Manager at Heritage Hotel, responded to this review

Thank you for taking the time to share you experience. We will share your compliments with our staff! We look forward to hosting you again soon! Melissa Hall Marketing Brand Manager More 

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Additional Information about Heritage Hotel

Address: 500 Centerville Rd., Lancaster, PA 17601
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heritage Hotel 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Heritage Hotel Lancaster
Park Plaza Lancaster

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