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Heritage Hotel

Hotel website
500 Centerville Rd., Lancaster, PA 17601
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1 room 1 guest
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Heritage Hotel
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179 Reviews from our TripAdvisor Community

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Traveler rating
    40
    69
    38
    21
    11
See reviews for
58
36
5
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
  • All months
    (179)
  • Mar-May only
    (29)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (29)
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Chicago, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

Very bad customer service. I was part of a large wedding party that selected this place as the primary choice for out of town guests to stay at. The wedding and the reception were booked at nearby venues but most of the guests stayed at this hotel. Everything went fairly well with the wedding and the reception. I was staying... More 

Was this review helpful? Yes
Brandy M, Director of Sales at Heritage Hotel, responded to this review

John, Thank you for taking the time to share your feedback. We take every issue seriously and will look into why this happened. Our CEO/COO, Kevin Marquet, would like to personally speak to you about your experience. He can be reached at 717-324-2445. Thank you. More 

York, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

We were greeted by a very friendly and accommodating Front Desk staff, which made for a quick and easy check-in. Upon check-in we made are way into a very clean and comfortable room that had all the necessary amenities. We quickly made our way to dinner at Loxley's restaurant which we had heard great reviews. The restaurant did not disappoint... More 

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

I am glad that you enjoyed your recent stay at Heritage Hotel and I appreciate the time you took to write your review! Thank you for your kind comments regarding our staff. We do strive to provide great customer service to our guests and it is always nice to hear that we have succeeded! We hope to have the pleasure... More 

California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We had high hopes given the photos and what looked like a well-rated place. Have you ever walked into a lobby and be seen and not acknowledged? How about standing in front of the person with not a soul around you and she looks to be texting on her phone for another 5-10 seconds until YOU finally say "Hello." Problems... More 

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Thank you for taking the time to share your recent experience at Heritage Hotel. We appreciate all feedback we receive from our guests. We apologize for not providing you with the service you deserve, however we do hope you try our hotel again. Our Chief Business Officer, Brandy Meyer, would like to personally speak with you about your experience. She... More 

Moorestown, New Jersey
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel was ok. The front desk was pretty slow with checking in and checking out because there is only one person helping. The cleaning staff was not too friendly and my wife usually places her belongings a certain way when we leave our room and she found some things in her bag moved around when we returned. She is... More 

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello! Thank you for your review of us on Trip Advisor. We are sorry to hear that your stay was anything less than perfect. Regarding your missing items, our Chief Business Officer, Brandy Meyer, would like to personally speak with you about your experience. She can be reached at 877-782-9752 ext 1492. We hope to hear back from you soon... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here a few times while visiting Dutch Wonderland. They have been very accommodating. Reasonable prices. Friendly staff. It is updated, quiet, a great stay. Love that they have packages for attractions in area as well.

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello! Thank you for this wonderful review. The hotel has a wide variety of amenities sure to keep the whole family relaxed and entertained. We are very happy to hear that you have enjoyed your experiences here and will be returning again. We really appreciate your repeat patronage and your positive review. Come back soon! More 

Gilbertsville, Pennsylvania
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

Room was very clean and comfortable. Sheets very soft. Outdoor bar on second floor was very spacious with lots of comfortable seating. Amenities in room were great. Would have appreciated tea bags along with the coffee offered in each room. But was able to get tea bags from the coffee stand in the lobby.

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello!! Thank you so much for your kind words of us here on Trip Advisor! We are glad we could easily fix your issue with the tea bags! Our team is always willing to help our guests. Hope to see you back very soon!! More 

Level Contributor
5 reviews
2 of 5 stars Reviewed 3 weeks ago

The beds are horrendous. The pillows are flat. There maybe free wifi but you find a hookup -- there are about 2 in the electric lamp and that's it. the wifi was ok but very slow. Bandwidth was horrible. No free breakfast. That's extra. The hotel is clean but you have to walk all over the place for elevators. I... More 

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello! Thank you for your review on Trip Advisor. We apologize for not providing you the perfect stay you expected, however we do wish you will try us out again shall travels bring you back to the area. Our Chief Business Officer, Brandy Meyer, would like to personally speak with you about your experience. She can be reached at 877-782-9752... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A great place not in the center of traffic but close enough to everything. Clean friendly good food fair price great pool. Rebooked already for same time next year. Near everyThing Lancaster and outlets

Was this review helpful? Yes
Madison W, Hospitality Specialist at Heritage Hotel, responded to this review

Hello! Thank you so much for your review of Heritage Hotel on Trip Advisor! We are glad you enjoyed your stay here and are looking forward to having you back soon!!! More 

Clinton, New Jersey
Level Contributor
233 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed July 22, 2015

Overall, the hotel is relatively clean. Our room was located on the far end from the restaurant, and therefore, we had no issues with any odor. The hotel is on the older side, but they updated some of the furniture and accessories in the room. Bathrooms are on the small side and nothing fancy. Water Pressure was very good. Bed... More 

Was this review helpful? Yes
Brandy M, Chief Business Officer at Heritage Hotel, responded to this review

Thank you for staying with us! We appreciate your feedback and will be sure to share it with our team. We hope to see you on your next visit to the area! More 

Brooklyn, New York, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 22, 2015

We were meeting up with my in-laws in Lancaster, and needed to book a place to stay on relatively short notice--booking that week to stay Friday night. The Heritage Hotel was the best-rated place within our budget. Overall we were very happy with our stay. We got off to a strange start because when we arrived at the hotel--tired and... More 

Was this review helpful? Yes
Brandy M, Chief Business Officer at Heritage Hotel, responded to this review

Stephanie, thank you for taking the time to share your experience. You gave us great feedback that we will be sure to share with our team. We would like to invite you to be our guest if you are in the area again. Enjoy the rest of your summer! Thanks again! More 

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