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Lancaster Arts Hotel

Certificate of Excellence
3.5 of 5
Hotel website
300 Harrisburg Avenue, Lancaster, PA 17602
Lancaster Arts Hotel
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Ranked #6 of 38 Hotels in Lancaster
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
James H Brooklyn, New York
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lititz, PA
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Went to the Arts hotel with my friends. Rude and anti-social bar tender. Never offered a menu not came back to offer more drinks. Left quickly and walked down the street to Fenz. Wonderful time. Great bartender - Steve. Will definitely return to Fenz.

Was this review helpful? Yes 1
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travel to Lancaster for business pretty regularly, and this hotel is just great. The rooms are comfortable, the service is good, the continental breakfast is totally solid, and their restaurant is AMAZING. I look forward to eating there every time I go. I live in New York, and this restaurant would go head to head with anything here.

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CT
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a lovely old building that has been nicely restored. There is however a truly unattractive appearing wing over the garage (the rooms might be nice but the aesthetic from the outside isn't). Happily we were in the original building. Its a pricey hotel for the area and there were a few things missing in my opinion. The breakfast... More 

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Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Beshle, Thank you for taking the time to review the Lancaster Arts Hotel. While I am pleased to hear that you enjoyed the aesthetics of our building, I do apologize if some things were below satisfaction for you. I apologize if you found our "wing" over the garage unattractive, however, from the outside you are just seeing sliding doors... More 

Wenonah, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago NEW

Love staying here - clean, cool, great attention to detail. The staff was friendly and the included breakfast was delicious. There are so many restaurants nearby as well as art galleries and cool stores to shop.

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Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Terence A, Thank you for taking the time to review the Lancaster Arts Hotel! We are happy to hear that you enjoyed your stay with us! Thank you for mentioning our customer service as well as our deluxe continental breakfast we offer to each guest. The hotel is situated just a short distance to many restaurants, bars, museums, art... More 

Poughkeepsie, New York
1 review
5 of 5 stars Reviewed 1 week ago

Great aesthetic, restaurant/service was wonderful. Rooms clean and nicely appointed. We had a great server in the restaurant who steered us very well in terms of food and wine. Front desk was courteous and helpful. Breakfast was typical fare. Could have used more than one person working but she was as helpful as she could be given that she was... More 

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Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear KathyC4714108, Than you for taking the time to review the Lancaster Arts Hotel! We are so delighted to hear that you enjoyed your stay with us! I am happy to hear you were pleased with our customer service, on site, chef-owned restaurant John J Jeffries, and room decor. We do offer our deluxe contintenal breakfeat to each guest -... More 

Wappingers Falls, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel reminded me of being in a SOHO loft. Every detail of our room was remarkable ; the super high ceiling, the character of the original exposed beams and brick, the pops of color from the impressive oil paintings. The turn down service with the long stemmed rose, added a delicate touch to our already romance infused stay.

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Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Faith C, Thank you for taking the time to review your stay with the Lancaster Arts Hotel! I am so happy to hear that you enjoyed your stay with us! Our exposed wooden beams and brickwork are still original to the 1881 property we were as a tobacco warehouse. The hotel also features local artwork throughout our 63 guestrooms,... More 

United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel. The choice of material throughout the hotel makes it very special. The art is interesting, walls are brick, the bathroom floor is slate and the hallway is the old factory floor. At bedtime, someone turned down the sheets for us, gave us some chocolate and a rose. Our room and bathroom were spacious. We were... More 

Was this review helpful? Yes 1
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Pamela G, Thank you for taking the time to review the Lancaster Arts Hotel! We are so happy to hear that you enjoyed your stay with us! The Lancaster Arts Hotel is part of the Historic Hotels of America, as our building was once a tobacco warehouse built in 1881. All of our exposed wooden beams and brickwork is... More 

Bellefonte, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights in March 2015 during AQSQuilt Week. Love the hotel's unique ambience, with artwork displays, complimentary sketchbooks, spring water, nightly roses and chocolate in your room. The rooms are a bit small but have all you could need, including high end furnishings and bathrooms, cozy bathrobes, and refrigerator on request. What a treat!!

Was this review helpful? Yes 1
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Virginia B, Thank you so much for reviewing the Lancaster Arts Hotel! We are so happy that you enjoyed your stay with us! Thank you for mentioning some of our complimentary amentities we offer such as nightly turndown service with rose & chocolate, sketchbooks for guest use, turkish bathrobes, and more! We are so pleased that you enjoyed your... More 

New York City, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is really a little jewel in a place that is least expected. The hotel is a converted tobacco warehouse & has been done over beautifully. Service is excellent. Only complaint - orange soap & toiletries. I am severely allergic and had I not read the labels, I would have been in real trouble. Alas, my problem not theirs. The... More 

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Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear hotpuffin66, Thank you for taking the time to review your stay at the Lancaster Arts Hotel! We are delighted to hear that you enjoyed your stay. Our building was originally built in 1881 as a tobacco warehouse, as we are part of the Historic Hotels of America. I do apologize if our toiletry products were not something you were... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The Lancaster Arts is so chic! Check in was easy breezy. The exposed brick, hardwood floors and and hanging doors are the backdrop for the rooms that include beautifully tiled bathrooms and comfy comfy beds! I stayed for 2 nights and I was extremely pleased. The first room wasn't getting as warm as I'd like (my coworker didn't have any... More 

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Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Cocoa G, Thank you for taking the time to review the Lancaster Arts Hotel! We are so pleased to hear that you enjoyed your stay with us. I am so happy that we were able to accommodate your room change when needed, and thank you for mentioning our customer service. We hope to see you again! Sincerely, Erin Aguirre-Sheetz... More 

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