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All 38 Lancaster hotels

Lancaster Arts Hotel

3.5 of 5 Hotel   |   300 Harrisburg Avenue, Lancaster, PA 17602
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89%
Ranked #4 of 38 hotels in Lancaster
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
capshcky11 Elkridge, Maryland
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532 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Elkridge, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in Lancaster for my brother's wedding and do not regret my decision to pick his hotel over the hotel the other wedding guests were staying at. We had a loft suite on the 5th floor that had a jacuzzi tub in it. The room was very comfortable and the chocolates and long stem rose at turn down was... More

Was this review helpful? Yes 1
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear capshcky11, Thank you so much for taking the time to review the Arts Hotel! I am so very pleased to hear you enjoyed your stay, despite a few noise issues. Thank you again and we hope to see you in the future! Sincerely, Erin Aguirre EAguirre@lancasterartshotel.com More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

A unique and beautiful place to stay. Great bar and friendly staff. Was there only two days and it felt like home. Special me amenities include a chocolate and fresh rose with turndown service and an above-average continental breakfast. Perfect home base to explore this wonderful city.

Was this review helpful? Yes
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear FrankM1944, Thank you for taking the time to review the Lancaster Arts Hotel! I am so happy to hear that we exceeded your expecations, and you thouroughly enjoyed your stay with us! Thank you for enjoying some of the complimentary amentites we have to offer & we do hope to see you again! Sincerely, Erin Aguirre EAguirre@lancasterartshotel.com More

Seattle, Washington
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Adjacent to three great restaurants: Jeffries, the Fenz and Checkers and the new YMCA. Free use of the YMCA, free internet, free parking and continental breakfast. Breakfast is the weakest part of the offering but there is a coffee shop with better food nearby. Staff is extremely helpful and there are many nice touches, including a red rose in a... More

Was this review helpful? Yes
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Elizabeth M Thank you for your lovely review of the Lancaster Arts Hotel! I appreciated you pointing out some of the complimentary amentities we have to offer. Our deluxe continental breakfast includes a spread of breads, pastries, fruit, breakfast burritos, waffles, cereals & oatmeal, yogurts, and more... and I apologize if that was not suitable to your liking. We... More

Boston
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The room was clean and unique. The chocolates they left were yummy and the roses they left were a nice touch. however, the walls were thin and at 1:30 am when other guests decided to have a loud party and scream you could hear everything. I called down to complain after I asked the party to be quiet. The front... More

Was this review helpful? Yes 1
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Fiona1485, Thank you for taking the time to review the Lancaster Arts Hotel. I want to truly apologize if your stay with us was less than what you expected. There is a procedure that the front desk does follow when there are noise issues, and if you would like to discuss specific details of your stay, please contact me... More

Vineland, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our one night stay. The rooms are beautiful and the art was fantastic. The front desk even had a sign out that they had complimentary tickets for the local AAA baseball team (The stadium is just steps away) We only wish they had told us there would be fireworks that night. We could have seen them from... More

Was this review helpful? Yes
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear EMD711, Thank you for your review of the Lancaster Arts Hotel! We are so happy that you enjoyed your stay with us! I apologize if you were not aware of the fireworks - sometimes we aren't either. Fireworks depend of the length of the game -- and they can also be cancelled if a game goes too long. I... More

Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying in this hotel while doing family research. I LOVE the historical building, the artwork and the special touches such as the long stemmed red roses given every night and spring water. There are little refrigerators in the room which are so handy to have. I have a king room in the historical section of the hotel.... More

Was this review helpful? Yes
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear LifeisaBeach1111, Thank you so much for your lovely review of the Lancaster Arts Hotel! I am delighted to hear that you enjoyed your stay with us. Our nightly turndown service, Saratoga waters, and wine refrigerators are only some of the complimentary amentities we have to offer, along with having an on-site, chef-owned restaurant, John J Jeffries. We are so... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful and comfortable and the staff gives 5 star service. We really enjoyed the art and decorations. Everything in the room was lovely, from the wall art to the lamps and accessories. Turn down service and daily water bottles were a nice touch. We stayed for 3 nights and I didn't want to leave.

Was this review helpful? Yes 1
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Debbie J, Thank you so much for taking time to review the Lancaster Arts Hotel! I am so pleased to hear that we exceeded your expectations in both accommodations & customer service. Thank you for also mentioning our complimentary turndown service, which we offer for every guest, including a rose and chocolates. We hope to see you again! Sincerely,... More

Blairsville, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed the weekend for our 5th wedding anniversary! AMAZING hotel, the staff was very helpful and polite ... the bed was phenomenal seriously the best night sleep either of us had ever had! We opted for just a deluxe king room - the room was very spacious and well decorated. The restaurant down stairs was an... More

Was this review helpful? Yes
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear JSawtelle, Thank you for taking the time to review the Lancaster Arts Hotel! We are delighted that you chose to spend your anniversary with us! I'm pleased to hear that you enjoyed your accommodations & took advantage of our chef-owned on-site restaurant, John J Jeffries. Thank you again, and we hope to see you in the future! Sincerely, Erin... More

Watertown, Connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We heard great things about this hotel but it disappointed. The front desk staff was surprisingly dismissive and not welcoming, anything but inspiring (as they say). They rarely even looked up and greeted you when entering the hotel. Rooms were ordinary and beds were soft like they have been used for years. The air conditioning was down for a day... More

Was this review helpful? Yes 1
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear JRodB10, Thank you for taking the time to review the Lancaster Arts Hotel. I do want to sincerely apologize if your stay with us was below satisfactory. We want to exceed expectations of all of our guests, and it seems like that was not the case. I can assure you that our rooms are not ordinary -- as we... More

Bethlehem, Pennsylvania
1 review
4 of 5 stars Reviewed 4 weeks ago

We just got back from a girlfriends get away. We stayed in the Presidential Suite, which was absolutely gorgeous. Our only complaint was the pull out sofa bed. This was the absolute worst bed I've ever slept in. It was about 5 inches thick and was like sleeping on springs. For the cost of the suite, I would have thought... More

Was this review helpful? Yes
Inspiration_Manager, Front Office Manager at Lancaster Arts Hotel, responded to this review

Dear Michele W, Thank you very much for taking time to review your stay at the Lancaster Arts Hotel! I am happy to hear that you enjoyed your stay with us! You took advantage of our Girlfriends Getaway Package --which includes shopping information, bottle of wine, and downtown dollars to be used at shops across the city --- and it... More

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Additional Information about Lancaster Arts Hotel

Address: 300 Harrisburg Avenue, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lancaster Arts Hotel 3.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style
#2 Business Hotel in Lancaster #4 Romantic Hotel in Lancaster #8 Family Hotel in Lancaster
Hotel Class
Number of rooms
63

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