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The Hotel Lancaster

26 East Chestnut Street, North Queen & Chestnut Streets, Lancaster, PA 17602
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1 room 1 adult
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The Hotel Lancaster
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198 Reviews from our TripAdvisor Community

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Cave Creek, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Due to a family emergency, we had to book a flight and hotel within hours. We selected this hotel because of location, mostly, but also because of positive reviews. What a wonderful experience we had with the staff, the room, the breakfast and the safety of knowing we were in a great location. Every night, after a long day, we... More 

Helpful?
1 Thank Brenda C
New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Crummy experience there. (1) they repeatedly failed to email me a confirmation (2) they canceled my reservation before I arrived because of a mysterious "credit card problem." (3) coffee maker in room didn't work (4) Clerks at check-out desk couldn't operate computer (4) tried to double bill me for parking (5) why are they even charging for parking?

Helpful?
Thank cannellgracie
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Mr. Cannell, We are sorry to hear you did not have as enjoyable of a stay as we strive to provide for all of our guests. We are not sure why you did not get your email confirmation, maybe check your spam folder? As we looked at your account we see the confirmation was emailed to you 3 times over... More 

Allentown, Pennsylvania
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wasn't quite sure what to expect when we booked this hotel, as it was the alternative choice for a dance convention we attended, but I was pleasantly surprised. The staff was pleasant and helpful. The rooms were well appointed and clean with a small fridge and wet bar. Location was great, within walking distance to the convention center and shops/restaurants.... More 

Helpful?
1 Thank bellaverona
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay with us. We are happy to hear you were "pleasantly surprised". We appreciate you staying with us and look forward to future visits when you come to the Lancaster area. Sincerely, Tom Showalter Guest Services The Hotel Lancaster More 

Pittsburgh, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Although centrally located if you arrive in Lancaster for work by the time you return business are closed. Only places that are open are food related stores. Hotel is quite, pet friendly and with good staff. I would have preferred better (warm) breakfast options and variety in food and not the same cold things every day, hotel gym to be... More 

Helpful?
Thank ratanshah
Pitman,NJ
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Hotel on New Years Eve after having dinner at Bube's Brewery in Mount Joy. Hotel is across the street from Federal Taphouse which has an amazing amount of beers on tap. We stayed on the 7th floor and the room was big enough and very clean. Check in was easy and parking is right next door at... More 

Helpful?
1 Thank dabirds
Tom S, The Hotel Lancaster at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay with us. We appreciate you and hope you will continue staying with us when you are in the Lancaster area. Sincerely Tom Showalter Guest Services The Hotel Lancaster More 

1 review
2 of 5 stars Reviewed December 31, 2015 via mobile

Before we even got through the check-in I knew that we will never stay here again. While fully prepared to present a valid credit card to cover "incidentals" upon check-in, at no point in my booking experience was I informed that this fee would be equal to the cost of our night at the hotel. They refused to take cash... More 

Helpful?
Thank Lindy B
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience while staying with us. We apologize you felt judged and hassled. Our Policy is all guests must provide a valid credit card capable of being authorized for the room amount. This as a Hotel is our only way of recovering damages to rooms if there are any. Unfortunately when you... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 27, 2015 via mobile

The hotel was clean and is in a great location right downtown with free parking. The breakfast wasn't anything to brag about--just some muffins and toast. The hotel is a little outdated, and not swanky and sophisticated like the Marriott, but it is still slowly undergoing some more updating. The front desk was friendly and helpful and the building was... More 

Helpful?
Thank Amber R
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay with us. Input like yours is an invaluable tool for us so we are able to continually grow and better serve our guests such as you. We appreciate you staying with us and look forward to seeing you during your next visit to Lancaster Pa. Tom Showalter Guest Services More 

Ocala, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 26, 2015 via mobile

Myself and my husband stayed at this hotel in October for an event going on in the area. We both were pleasantly surprised at how friendly the staff were as well as how clean this place was. The front desk agent that checked us in was very comical and friendly his name started with a V. During the entire stay... More 

Helpful?
1 Thank Denise W
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to let other travelers know about your experience while staying at The Hotel Lancaster. We appreciate you staying with us and look forward to you next visit when you are in the Lancaster Pa area. Tom Showalter Guest Services More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 26, 2015

Very nice staff, check in and out was quick and easy. Rooms were very clean. We would definitely recommend this to our friends and family. Ask for a room on the south side. Its a great view overlooking the city.

Helpful?
1 Thank wattbill37
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for sharing your recent experience at The Hotel Lancaster with other travelers. We appreciate you being with us and look forward to your next visit. Tom Showalter Guest Services More 

Long Island, New York
1 review
5 of 5 stars Reviewed December 25, 2015 via mobile

This was our first time here and it was warm and welcoming. Staff very friendly and knowledgeable. Rooms clean and spacious although the bathrooms are a bit small. The best part is they treat you like they have known you all their lives instead of a customer. If you want a down home family feel in a city setting definitely... More 

Helpful?
Thank Jenny L
Tom S, Guest Services at The Hotel Lancaster, responded to this review

Thank you for taking the time to review your recent stay with us. Guest feedback is an invaluable tool that helps us continue to grow and evolve to better accommodate our guest. We appreciate you staying with us and look forward to your next visit to Lancaster Pa. Sincerely, Tom Showalter More 

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