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All 38 Lancaster hotels

Holiday Inn Express Lancaster-Rockvale Outlets

2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602
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Holiday Inn Express Lancaster-Rockvale Outlets
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Ranked #17 of 38 hotels in Lancaster
A recent review
4 of 5 stars reviewed 3 days ago
JeanHa MD
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251 people have reviewed this hotel

Traveler rating
    99
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93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
MD
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel. It is within walking distance if the American Music Theater, so you don't have to fight the crowded parking lot. Cookies upon check-in and breakfast served in the morning. It is also very convenient to the Rockvale outlets. It is actually on the same property.

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USA
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here for two nights, and my friend and I found the beds to be so comfortable! The room was very spacious and clean. Glad to have a fridge. The people at the front desk were very friendly. The free breakfast was ok, but I don't eat much for breakfast anyway. The hotel is in a great location, right... More

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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose this hotel on a spur of the moment trip. We paid over $160, and what we ended up with was a bug infested room with either mold or heavy debris built up in the a/c. When staying at a Holiday Inn express, I expect clean rooms, no bugs, and no mold or excessive dust. I don't think that's... More

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Imagine20. First and foremost, I'd like to apologize that your stay with us did not meet your expectations. I am forwarding the details about your comments to my maintenance and housekeeping departments. I would hope that you'd give us another chance to prove our standards and hospitality. Thank you for your time, Jennifer Abbas Guest Service Supervisor More

Turnersville
Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Selected this HI Express after a long car ride. Nearby outlets just an added bonus. Room clean but a little dated. Good rate. Employees nice and polite. A plus for me. Breakfast was nice. Just what was needed for an overnight stop.

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Cog3164, Thank you for taking the time to share about your stay. I'm so glad to hear that we made your quick overnight stop comfortable. I hope that next time you're passing through the area that you'll give us a call. Jennifer Abbas Guest Service Supervisor More

Hopewell Junction, New York
Top Contributor
51 reviews 51 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The furniture and fixtures should be replace. Great location for attractions and shopping. Many nearby-restaurant to eat. The evening staffer(approximately at 8pm) on the 3rd of July was not very friendly. At check-in at about 2pm the front desk staffer was extremely helpful and cordial . The breakfast bar was average. The rooms were ok nothing "outstanding". If they want... More

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padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear, bnshirt, Your comments are appreciated and we thank you for taking the time to review our hotel. In the coming months you will see many improvements including all new furniture in the rooms and the public spaces of the hotel. I do apologize for the service issue you experienced with our evening staff that is not normal and I... More

Ottawa, Ontario, Canada
Top Contributor
52 reviews 52 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have typically stayed at this location every year while visiting Lancaster. The property is in the middle of the outlet action with restaurants close buy. The room was well a room. Furniture and fixtures are becoming quite dated. Cleanliness was about what you would expect from the brand. The one major inconvenience with the room was the bathroom. The... More

Was this review helpful? Yes 3
LNSSW_Admin, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Mark S., Thank you so much for taking the time to share about your stay. Many of the concerns you had mentioned are being addressed with our upcoming renovation. We will be expanding our breakfast area to better accomodate our busy times and the pool area is going to get a face lift with better seating and recreational space.... More

Morgantown, West Virginia
Top Contributor
86 reviews 86 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a weekend trip to Lancaster. The hotel was clean and room was a little bit bigger than average hotel room. Beds were a bit firm. Room was clean and decor was nice. Cable was more limited. Breakfast bar was great and had any options and large area to eat. There was nice outdoor pool. Water felt warm... More

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LNSSW_Admin, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Tia B, Thank you so much for your review! So glad to hear that you enjoyed your stay and our cookies! Thank you for mentioning our poolside rooms. They are a great amenity to have direct access from your room to our pool area. Hope to see you again soon! Jennifer Abbas Guest Service Supervisor More

Cape May Court House, New Jersey
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Holiday Inn Express has been one of our "go to" places. This was not what we expected, we left a day early. It is older, so I will not get into decor, they were in the process of updating locks and a few other things while we were there. Which is a good thing, they need to do a great... More

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padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Galt49, Thanks for taking the time to review our hotel. I apologize for the inconveniences you experienced during your recent visit. Based on your comments and those of other travelers we have taken all the comments and have been taking action on them. Our "Key Entry System" had to be our first on our list. Over the next year... More

Warren, Pennsylvania
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were in town to do some shopping at the outlets. This was the perfect place to stay. We could drop off packages and head back out to the outlets. Easy access to the main streets to go wherever you want. Room was extremely comfortable and well appointed. The towels were the best I have used while staying at a... More

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LNSSW_Admin, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Sharcu7, Thank you so much for taking the time to review our hotel. I'm so happy to hear that you enjoyed your stay and that we could help you shop 'til you dropped. I'm glad to see we were able to accommodate your early check in. Though we don't guarantee our rooms available until 4pm, if we have them... More

New Wilmington, Pennsylvania
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We recently needed a place to spend the night on a trip east. We pulled into the Holiday Inn express around 11:30 pm. This was my first time at a HE. There was a woman from Nebraska at the desk trying to get rooms. They apparently had an issue at the hotel they were booked with. The Holiday Inn Express... More

Was this review helpful? Yes
LNSSW_Admin, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello kiawahvacationer, Thank you so much for your kind words about our customer service. I'm proud to hear that even though we couldn't accommodate the guest that our service continued to try and help and appreciate your patience while waiting. Thank you! Hope to see you again soon! Jennifer Abbas Guest Service Supervisor More

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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Lancaster
Hotel Class
Official Description (provided by the hotel)
We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more   less 
Number of rooms
111

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