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All 38 Lancaster hotels

Holiday Inn Express Lancaster-Rockvale Outlets

2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602
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Ranked #17 of 38 hotels in Lancaster
A recent review
4 of 5 stars reviewed 2 weeks ago
Danielle D Kings Park, New York, United States
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256 people have reviewed this hotel

Traveler rating
    101
    78
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    11
See reviews for
96
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
NJ
2 reviews
2 of 5 stars Reviewed yesterday NEW

The hotel is undergoing renovations so I let the condition of the hallways go… very understandable. Our room was pool side, very nice I thought. We have small children, easy access is always appreciated. Our room smelled musty and always seemed damp. We found garbage under the beds and the sun blocking curtain had holes in it. The bathroom had... More

Was this review helpful? Yes
White Hall, Maryland
1 review
1 of 5 stars Reviewed 1 week ago

I thought the man that signed us in was very rude & unfriendly. When we got to the room it had a very strong odor. It really was the smelliest room I have ever stayed in. When we got home the next day I had to remove everything from the suit case that was not even worn & wash them... More

Was this review helpful? Yes
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Sandyju2, I just saw your comments regarding your recent stay with us and I must sincerely apologize as this is not our way either in service or product. Please accept my apologies. If you could give me a call at 717-293-9500 ext. 304 so we can review your comments together. I would really appreciate it. Respectfully, John R. Watts... More

Kings Park, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Clean & well maintained hotel just about 40 minutes away from Hershey! Nice and friendly staff! We have traveled here twice with our family and both times were great. The hotel is nestled right in the middle of the outlet center, which is so great if you want to run out and shop during some down time. It's not noisy... More

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padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Danielle D. We are thrilled that you enjoyed your trip to beautiful Lancaster county. Our location does make it nice to enjoy the day being adventurous in Hershey all while knowing you can relax at the hotel. Our breakfast hostess always enjoys the company of our guests and loves to make sure everyone if fed before heading out for... More

Vineland, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We visited in July 2014 for our anniversary. The room, pool and entire facility was clean and neat. The hotel staff was warm and friendly. Tiffany at the front desk was exceptional! After chatting with her, she offered a suggestion for dinner, even made the reservation for us. It was wonderful! We will definitely stay here again! Bonus: Tiffany signed... More

Was this review helpful? Yes 1
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Sharon D. It is always wonderful when a team member exceeds our guests expectations. Tiffany is an outstanding member of our team and I will make sure she personally sees your acknowledgement. So glad we could be apart of your anniversary plans and visit to beautiful Lancaster county. Sincerely, John R. Watts General Manager More

Jackson, New Jersey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here after a day of shopping in Lancaster. Loved the location, as we were able to walk around the outlets and dine out within walking distance. The hotel itself was not bad. The room was clean. The person checking us in was not very helpful. I asked to pay cash for the night and he charged my credit... More

Was this review helpful? Yes 1
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear mooddeegirl, Thanks for taking the time to review our hotel. Being centrally located within the Rockvale Outlets does have its perks like 90 factory direct stores along with 8 nationally franchised fast & full services restaurants. My sincere apologies for the inconvenience you experienced during check in.. traditionally it is a seamless process whether you pay cash or credit... More

Newport News, Virginia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You can travel and feel safe at HOLIDAY INN. our stay was excellent. Most of the motels and hotels are always full. We did not call ahead as we just wanted to go to see the AMISH TOUR AND see how they lived their daily life. WE took the bus tour and it was very interesting. WE just needed a... More

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you Linda R! Thank you for taking the time to share about your stay with us! I'm so glad to hear that we helped make your spur of the moment trip successful. As you now know, we are just minutes from all the Amish Country Attractions as well as plenty of shopping and restaurants. We all look forward to... More

MD
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel. It is within walking distance if the American Music Theater, so you don't have to fight the crowded parking lot. Cookies upon check-in and breakfast served in the morning. It is also very convenient to the Rockvale outlets. It is actually on the same property.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you JeanHa, Thank you so much for taking the time to share about your stay with us. I do hope you enjoyed your stay and the show at American Music Theater. I look forward to seeing you again for more shopping and to catch another great show! Jennifer Abbas Guest Service Supervisor More

USA
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 21, 2014

I stayed here for two nights, and my friend and I found the beds to be so comfortable! The room was very spacious and clean. Glad to have a fridge. The people at the front desk were very friendly. The free breakfast was ok, but I don't eat much for breakfast anyway. The hotel is in a great location, right... More

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padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Amcdon, Thank you for taking the time to review our hotel and we are thrilled to know you enjoyed your stay with us. Come back and visit soon. Sincerely, John R. Watts General Manager More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 19, 2014

We chose this hotel on a spur of the moment trip. We paid over $160, and what we ended up with was a bug infested room with either mold or heavy debris built up in the a/c. When staying at a Holiday Inn express, I expect clean rooms, no bugs, and no mold or excessive dust. I don't think that's... More

Was this review helpful? Yes 2
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Imagine20. First and foremost, I'd like to apologize that your stay with us did not meet your expectations. I am forwarding the details about your comments to my maintenance and housekeeping departments. I would hope that you'd give us another chance to prove our standards and hospitality. Thank you for your time, Jennifer Abbas Guest Service Supervisor More

Turnersville
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2014

Selected this HI Express after a long car ride. Nearby outlets just an added bonus. Room clean but a little dated. Good rate. Employees nice and polite. A plus for me. Breakfast was nice. Just what was needed for an overnight stop.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Cog3164, Thank you for taking the time to share about your stay. I'm so glad to hear that we made your quick overnight stop comfortable. I hope that next time you're passing through the area that you'll give us a call. Jennifer Abbas Guest Service Supervisor More

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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more   less 
Number of rooms
111

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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