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All 38 Lancaster hotels

Holiday Inn Express Lancaster-Rockvale Outlets

2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602
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Ranked #18 of 38 Hotels in Lancaster
A recent review
5 of 5 stars reviewed 2 days ago
Mary Lou B Egg Harbor City, New Jersey
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267 reviews from our community

Traveler rating
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    38
    35
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100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Egg Harbor City, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Enjoyed my stay at the Holiday Inn Rockvale. In the heart of outlets and close to Strasburg. Clean and comfortable. A little pricey but it was Columbus Day weekend so the rates were higher then usual.

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our church went on a trip to Lancaster this past August and we stayed at the Holiday inn Express. We were very excited to stay here because of the convenience of the outlets and all the places to eat. Their were about 110 people traveling in our group, we had about 20-25 rooms. We booked this hotel months in advance... More

Was this review helpful? Yes 3
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Persida C, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Lancaster. Jennifer Abbas Guest Service... More

Peabody, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I travelled there with a group in August. We were traveling with 2 bus loads of people. We went to Hershey and also to Sight and Sound. Our group was treated very badly by the person that manages the breakfast. She was rude and impolite to many of us. Our group coordinator contacted the hotel management to discuss the situation.... More

Was this review helpful? Yes 1
Fremont, Michigan
Top Contributor
78 reviews 78 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We selected this hotel due to it location to various live venues. The room was clean, but the walls were such that it was impossible to get a night's rest due to noise from an adjoining room and the hallways. When I checked out, the only response was that I should have called the front desk - no apology. I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear LouMeeuwenberg, Thank you for taking the time to post a review of our property. Please allow us to apologize for the experience you had with your room accommodations due to the noise which affected your stay negatively. We also apologize for the service you received. It is regrettable that we fell below your expectations. Please be assured that your... More

Spring Lake Heights, New Jersey, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stay at this location whenever I am in the Lancaster, PA area, for either business or pleasure. It is never disappointing. This trip the hotel recently switched to a new keypad lock system for all locks. My room lock became defective on evening when I returned from dinner. As I had a ton of work to do, and could... More

Was this review helpful? Yes 2
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello John N, Thank you so much for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Tiffany know that she made an impact during your stay. We hope to welcome you back again soon! Thank... More

Tennessee
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2014

We stayed at the Holilday Inn Express in Lancaster on our way to Bar Harbor Maine. My husband loves to visit Amish country and this hotel was perfect for our visit. It was centrally located to several amish attractions and also in the middle of a huge shopping center. Our room was nice, and hotel staff was very helpful. Would... More

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello vsfkyfan, Thank you so much for taking the time to share about your stay. I'm so glad to hear you found our location convenient. We are so lucky to have a property in the heart of Amish Country which brings our guests just a few steps away from the must-see attractions and plenty of shopping. We look forward to... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2014

We traveled to Lancaster for a shopping excursion. This holiday inn was very clean and staff was very polite and courteous. It was also centrally located which was a plus also. Can't wait to go back and stay here again.....

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Lisa T, Thank you for taking the time to share about your stay. I'm so glad you enjoyed your stay and found our staff polite and your room very clean. We can't wait for you to come back and stay, too! Jennifer Abbas Guest Service Manager More

Peabody, Massachusetts
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 2, 2014

I was group leader for two bus loads of people. We booked 33 rooms for 2 nights.Even though we had informed them we would be arriving around 2pm, when we arrived at 3:30pm about 6 of the rooms were not ready. Not a big deal since check-in is officially 4pm. What was totally unacceptable was the treatment received by group... More

Was this review helpful? Yes 3
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello love2travel01960, I hope this response finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you would give us another chance to make it up to you. Thank you for your feedback. Jennifer Abbas Guest Service Manager More

Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2014

I traveled to Lancaster, PA from NC with a bus tour group of 45 people. I understand the tour company has used this hotel many, many times over the years. Unfortunately, this was the first time one of their tour groups arrived for check-in and the rooms were NOT ready! While the hotel knew our arrival time (after 3PM on... More

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

We appreciate you taking the time to provide us with such candid feedback regarding your stay. I am very sorry that we did not meet expectations. As you know we do business with your company very often and we greatly appreciate the relationship that we have. I am truly sorry that we did not have your rooms ready for your... More

Cape May, New Jersey
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 31, 2014

This is a very well maintained hotel with friendly staff and a great breakfast included. Rooms were newer and clean. Beds very comfortable. As with most places I stay I shop price on the net and suggest this hotel if you can find special pricing.

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello 46341ArtLover, Thank you for taking the time to share about your stay. I'm very glad to hear that you enjoyed your stay and found your rooms clean and our staff friendly. I hope to see you for your 3rd stay very soon. Jennifer Abbas Guest Service Manager More

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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Number of rooms: 111
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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