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Holiday Inn Express Lancaster-Rockvale Outlets

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24 South Willowdale Drive, Lancaster, PA 17602
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Holiday Inn Express Lancaster-Rockvale Outlets
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Holiday Inn Express Lancaster-Rockvale Outlets
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282 reviews from our community

Traveler rating
    109
    85
    39
    36
    13
See reviews for
103
81
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

It's very nice and clean our end visit to stay here. So nice to come and see the amazing farms and slower pace of life and the wonderful Amish community and beautiful horses. Need a relaxing fun time you must visit here and stay at holiday inn express take home wonderful memories.

Was this review helpful? Yes 1
Wrightstown, New Jersey
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My 88 year old mom, 13 year old daughter and I stayed here for the second time from 3-13 to 3-15-15. We love this hotel. It's very clean, staff are very friendly and it's quiet. The second night, Saturday the 14th a large group came in around 9:30pm and had about 3-4 rooms in our hallway. They were extremely loud,... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Clean and convenient. The place was full, so there were doors slamming morning and night. The lobby windows needed a good wash and the "breakfast " was abysmal. Thankfully our room was made up fresh each day and Dienners was just down the street.

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Susan P, Thanks for taking time to share your thoughts with the TripAdvisor community. I'm sorry to hear that you had less than satisfactory experiences during your stay. Specifically regarding breakfast, if there is anything we can do to improve it, please don't hesitate to let us know. We love feedback from our guests! I am glad to hear... More 

Sparta, NJ
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was very clean and neat. Young staff but well trained and accommodating. What a great location. Went to Sight & Sound Theater just a few minutes away.Shopping outlets next to hotel, and restaurants galore within a very short drive. Would definitely stay there again.

Was this review helpful? Yes 1
USA
Top Contributor
223 reviews 223 reviews
19 hotel reviews
310 helpful votes 310 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my favorite and only hotel I stay at while I am in the Amish Country. The location is more than ideal, the staff are very friendly and the hotel itself is fantastic. The rooms are very comfortable and the hotel is always clean and tidy. The breakfast provided every morning is also yummy. I can't wait for my... More 

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello love_to_travel_315, Thank you so much for your kind words about are hotel and staff. I'm so happy to hear that you find our rooms so tidy and the food so yummy. And we can't wait for your next stay too! See you soon! Jennifer Abbas Guest Service Manager More 

2 reviews
4 of 5 stars Reviewed February 21, 2015

Spend two nights Feb 13 and 14, Check -in extremely easy and staff helpful. The room was ready and very clean . We walked to the surrounding shopping , girlfriend loved location. The night was OK some hall noise but not enough to really complain. The next morning breakfast was normal fare for Holiday Inn Express- fine for me. More... More 

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Z7919Alrobertm, Thank you so much for taking the time to share about your stay. I'm so glad to hear that our location was convenient for your trip (and for your girlfriend to shop :) ) Be sure to stop back this year to see the new show, Joseph, at Sight & Sound. Just give us a call and we'll... More 

Chesapeake, Virginia, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

Nice hotel at an ok price. Location is perfect right in the edge of the Outlets and lots of dining choices (walking distance), and short drive to Dutch Wonderland and Strausburg Rail. Great place for the family. Nice pool. Staff friendly.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello DW, Thank you for taking the time to share about your stay. I'm so glad to hear that our convenient location worked for you. I hope to see you and the family in the summer so you can enjoy our heated outdoor pool! See you soon! Jennifer Abbas Guest Service Manager More 

Newtown, Pennsylvania
1 review
4 of 5 stars Reviewed January 23, 2015

Although the hotel needs to undergo some renovation, the rooms were comfortable, breakfast was good and the staff was the absolute best! Zach catered to our every need and made sure our stay was a pleasant one. Location is definitely a plus- loved that the outlets were right there! Would surely return!

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for taking the time to share about your stay. I do hope that we'll see you again soon so you can see the updates we've made in the last month. Just give us a call and we'll save you a room so you can continue to hit the stores at the Rockvale Outlets. See you soon!... More 

Boston, MA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 20, 2015

The motto over the front door should read " We're really Sorry. " If your travelling through Pennsylvania it's best to start your trip here, this way you can just laugh about your experience as the class and quality other HIE's climb the ladder. Ending our trip here was a major disappointment.  The day we arrived there was a volleyball... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Morty14, Your taking some time out of your busy day to write us a feedback is much appreciated. It is regretful to see that you were not able to fully enjoy your stay with us due to the malfunctioning water heater in the room you have stayed at, which may have inconvenienced you in any way. In our effort... More 

Exton, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2015

Stayed with friends. Confident to American Music Theater. We actually walked to theater after Dinner at Fireside Tavern. They need to connect with both for packages. Need a foot bridge over drainage water to make the walk more magical. Rooms very comfortable, Holiday Inn Express Breakfasts are always good.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jennifer A. Guest Service Manager More 

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