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Holiday Inn Express Lancaster-Rockvale Outlets

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24 South Willowdale Drive, Lancaster, PA 17602
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1 room 1 adult
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Holiday Inn Express Lancaster-Rockvale Outlets
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328 Reviews from our TripAdvisor Community

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wv
Level Contributor
225 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent the night @ the Holiday Inn after a day of geocaching the area all day.The room was clean and the bed was soft all in all a good stay,I would stay here again if I am in the area,I didn't check out the breakfast area or the pool so nothing to say about them.

Helpful?
Thank cainrcc
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Brian H. Guest Service Manager More 

Allentown, Pennsylvania
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visiting Lancaster County with a bad cold, I decided the drive home late at night was not worth it. A short drive down Rte 30 brought me here. Even with the late hour (after midnight). The check-in was quick and simple without a reservation. The room heater was actually quite warm, and the water was nice and hot. Had a... More 

Helpful?
Thank thiawroane
LNSSW_Admin, Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely , Brian H. Guest Service Manager More 

Duncan, Oklahoma
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comfy, clean room, soft bed. Nice "DIY" breakfast buffet, pretty no-frills but there is something for everyone (fruit, juices, bacon, waffles, etc.). This hotel is located next to one of two outlet malls in Lancaster. Convenient to the highway, but also just behind is Rockvale Road. I suggest taking it instead of Highway 30 if you are heading west into... More 

Helpful?
Thank Paula M
LNSSW_Admin, Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Brian H. Guest Service Manager More 

Tamaqua, PA
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff was very nice and the hotel was clean. The location was great for us, because we wanted to do some outlet shopping and visit Dutch Wonderland. The breakfast good, there was plenty of food and seats for everyone.

Helpful?
Thank steelersfan4ever
LNSSW_Admin, Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Brian H. Guest Service Manager More 

Ellicott City, MD
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here this past weekend and were very pleased. Jen guided us in, after getting lost, and was so helpful at check in. The room was spacious and so neat and clean. Tim kept the breakfast room well stocked and organized. John, the manager, was kind to give us a late check out. He was so helpful answering our... More 

Helpful?
Thank nina127
LNSSW_Admin, Guest Services Agent at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hi nina127! Thank you for taking the time to leave us a five star review! I'm so glad to hear you had such great interactions with so many different staff members! We look forward to seeing you again soon! Cortney K. More 

Pa.
Level Contributor
124 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed December 20, 2015

Room was clean, and well decorated. Breakfast was excellent and was a treat. Sweet rolls were very outstanding. Everyone was so friendly and helpful. Center of all the places we wanted to shop. Will go back next year.

Helpful?
Thank pennwoodpete
LNSSW_Admin, Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Brian H. Guest Service Manager More 

Beachwood, New Jersey
1 review
5 of 5 stars Reviewed December 13, 2015

Tim was pleasant and helful at the breakfast buffet every morning constantly making everything was refilled. The front desk staff were always helpful and friendly. Plenty of restuarants and shopping within walking distance or short drive.

Helpful?
Thank Dawn T
LNSSW_Admin, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Thank you for contacting us regarding your experience during your stay. I greatly appreciate you taking the time to respond. I will pass on to Tim that you recognized his hard work. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future travel needs. Thank... More 

1 review
4 of 5 stars Reviewed November 29, 2015 via mobile

All of the staff was polite and cordial. The best part of the service was the breakfast staff. Things were orderly, always in stock, and most of all friendly. Thanks to the team of Tim/Reggie for a great experience. If I had to lodge a complaint, the fridge, which we were happy to have, made a very soft beeping sound... More 

Helpful?
Thank Matt G
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Matt G, Thank you so much for the review. I'm so glad to hear that our staff, especially our breakfast crew, made your stay comfortable. We all look forward to seeing you again soon! Jennifer Abbas Guest Service Manager More 

1 review
5 of 5 stars Reviewed November 29, 2015

I would recommend this hotel. It was very clean, probably one of the cleanest I've ever stayed in. The staff was friendly and helpful. The breakfast was very good. Nice selection of breakfast foods. The location was good for shopping. You could walk or drive short a short distance to any of your shopping needs.

Helpful?
Thank Teresa S
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Teresa S, Thank you so much for the great review! I have passed along your comments to the staff. They take great pride in providing a clean comfortable hotel for guests like to you to stay. We look forward to seeing you soon. Jennifer Abbas Guest Service Manager More 

Stafford, Virginia
Level Contributor
2 reviews
2 of 5 stars Reviewed November 22, 2015 via mobile

1st thing we walked in and there was a GIANT Japanese centipede on the wall. Not what I want as my welcome party. The nice girl at the front desk kindly came and removed it for us but still 3 kids are deathly afraid of bugs, we knew this wasn't going to be good. The room was outdated and cleanliness... More 

Helpful?
Thank Jen K
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Jen K, Thank you so much for taking the time to share about your stay. I'm very sorry to hear that we did not meet your expectations. I have forwarded your comments onto our General Manager and Head Housekeeper and please know we are doing everything in our power to curb any more visits from uninvited "guests". I would... More 

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