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Holiday Inn Express Lancaster-Rockvale Outlets

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24 South Willowdale Drive, Lancaster, PA 17602
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Holiday Inn Express Lancaster-Rockvale Outlets
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291 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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USA
Top Contributor
238 reviews 238 reviews
20 hotel reviews
314 helpful votes 314 helpful votes
5 of 5 stars Reviewed yesterday NEW

Anytime I go out to the Amish Country, I stay at this hotel! My most recent visit, in March, was wonderful! As always, the staff were so friendly and welcoming and did all they could to make our stay wonderful. The rooms are large, very clean and comfortable. The complimentary breakfast is delicious as well! I am looking forward to... More 

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Elizabethtown, Kentucky
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first trip to Lancaster. The hotel was absolutely clean and well maintained. The front desk clerk was very sweet and answered all our questions. The rooms were spotless and the beds were so comfortable, that I want one for home. The breakfast was delicious and well stocked. Breakfast starts at 6am and we noticed it was always... More 

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Springfield, Ohio
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice entry. Helpful & pleasant staff. Room was large and spotless and had a mini frig and microwave. Limited selections on TV. Bed was clean and comfortable- a bit soft for my hubby. Right in the Rockvale Outlet complex.

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New York City, New York
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you would like to go to Rockvale Outlets, you cannot beat the location of this hotel. It is walking distance to the outlet. Good value hotel, good service, good staffs, but Hotel is a kind of old, but it is clean enough for one night stay. Free breakfast. Very small gym.

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Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel at the last minute during a peak time. I have stayed at many HIE properties before, and this one was average for the chain, but above average for the area. The front desk and staff were friendly and prompt. The property seemed to be kept clean and the room and especially the bathroom were clean. The... More 

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear TheRays70, Thank you so much for your high rating of our property! We pride ourselves with fresh, clean rooms and great customer service. I'm glad to hear that both were noticed during your stay! As you mentioned, some of the nice amenities of Holiday Inn Express hotels include your choice of both soft and firm pillows in each room... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed April 22, 2015

I am regular IHG customer. I've stayed at this property a number of times on business in the past. Service has been good, room nice, property located in the heart on the Lancaster Strip, just an overall good place. I recently made a reservation for two rooms for one nights using my points (Platinum Member) - a getaway weekend for... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Alan S, Thank you for taking a moment out of your busy schedule to give us feedback. I am sorry to hear that you originally experienced problems with your reservations being made for only one room. While I am sure it was frustrating for you originally, I am glad to hear that Jen was able to turn the situation... More 

Wyckoff New Jersey
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 20, 2015

People at front desk rude and unattentive. Supposedly hotel was renovated but the room I stayed in was not. Dirty (halls--exits/entrances) First floor rooms had doors not windows made it a bit depressing. Room wallpaper was worn and discolored--bath OK. Doors slamming shut --lots of noise--even the outside doors. Did not eat the breakfast but my friend did...not the best.... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear DianeMarie071349, I'm sorry to hear that your experience with us was not satisfactory and on par with the level of service that we strive for in regards to customer service and our facilities. Your feedback is very important to us. Rest assured, the issue regarding the front desk staff will be addressed immediately, and I personally want to apologize... More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 14, 2015

The bed was comfortable - King Size and there wasn't anything THAT wrong just the little things that turned me off. In the bathroom, the little mouthwash left on counter was half empty - ew. The light sockets for lamps, etc. were located right behind my pillow on the wall - huh? They had continental breakfast - coffee disgusting, we... More 

Was this review helpful? Yes 2
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Lisa B. Thank you for taking the time to share about your stay. I'm so sorry to hear that we did not exceed your expectations. I have passed your comments to our Executive Housekeeper and General Manager. I completely understand your concerns, especially finding the mouthwash open. I would hope that you'd give us another chance to show you... More 

Oneonta, New York
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 10, 2015

Stayed here last weekend for 2 nights had a poolside room, the room was great, clean and comfortable, breakfast was good and convenient, facilities were clean, upon check in our dealings with the employees was good, they were very nice, accomadating and friendly, The Hotel is central to a lot the area has to offer, it sets back from the... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello ray k, Thank you so much for taking the time to share about your stay. I'm so glad to hear that you were able to enjoy one of our poolside rooms. Our pool has since been fully remodeled, so you will need to stop by again soon to truly experience the convenience of our pool side rooms. Hope to... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 26, 2015

It's very nice and clean our end visit to stay here. So nice to come and see the amazing farms and slower pace of life and the wonderful Amish community and beautiful horses. Need a relaxing fun time you must visit here and stay at holiday inn express take home wonderful memories.

Was this review helpful? Yes 2
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Vickie P, I'm so glad to hear that you enjoyed your time and stay with us during your visit to Lancaster. We hope to see you again soon so we may add to your wonderful memories of your Lancaster visit. Thank you for choosing Holiday Inn Express. Jennifer Abbas Guest Service Manager More 

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