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All 38 Lancaster hotels

Holiday Inn Express Lancaster-Rockvale Outlets

2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602
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Holiday Inn Express Lancaster-Rockvale Outlets
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Ranked #17 of 38 hotels in Lancaster
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Familytravels407 Lancaster, Pennsylvania
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230 people have reviewed this hotel

Traveler rating
    91
    71
    32
    27
    9
See reviews for
86
66
3
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Lancaster, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here with a family of 5 for our first ever stay in Lancaster. Rooms were clean and neat, it was quiet enough, and great location. The breakfast was very good -- lots of variety. Cinnamon buns in particular were delicious. Price was good -- seemed less expensive than most other similar hotels in the area. Fitness Center was... More

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Staten Island, New York
2 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed for a cheer competition and was very happy. Very clean room. Wall hair dryer wasn't working, but one was already provided on the bathroom counter. (it was actually better than the wall one). Loved the breakfast. The ladies at the front desk were very nice, friendly and very helpful. Even had good selections of snacks and drink in their... More

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Mineral Point, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed the first weekend in April. We loved the hotel.It was located in the Rockvale Outlet.You could walk to the outlet which was very convenient.The hotel was very clean and The staff was extremely helpful.We had a room with a king size bed and it was very comfortable and the pillows were awesome. We had a... More

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burbank, ca
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Mixed feelings. The place is clean, the room was dated though. I guess the other Holiday Inn Expresses I have been in have all been newer. Bed was so-so. The Heat/AC, plumbing all worked fine. The house keeping staff was particularly helpful and responded quickly to any special requests, like additional towels Both the day and night front staff was... More

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Burbankgirl, Thank you for taking the time to share feedback. I am glad that you found our staff to be so accommodating and helpful during your stay with us. I am sorry to hear, however, that you were not impressed with your room. Just to let you know, we are currently in the midst of a major renovation project... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I had called this hotel two weeks ago for a client and was told that the manager was in a meeting and can i call back around a certain time so when i called back he was still in a meeting and i asked if i can leave my contact information so that when he/she is done in the meeting... More

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Travelman9981, Thank you for making us aware of this situation that occurred. I apologize that it was handled the way it was. I will be sure to use this as a training opportunity with the entire front desk staff to ensure that we properly handle these types of calls in the future. As a travel agent, I am sure... More

White Marsh, Maryland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on March 13, 2013 while seeing the Trisha Yearwood concert at the American Music Theater. The location of the hotel is great. Nestled in the middle of the outlet center, there is plenty of shopping and dining options around. The theater is directly across the street, so the location can not be beat when seeing a show.... More

Was this review helpful? Yes 1
Oley, PA
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 weeks ago

In the center of Rockvale outlets. Walking distance to stores and many restaurants. Very convenient location. Great value hotel with a wonderful hot/cold breakfast buffet, much nicer than a continental bfast. Staff replenished it quickly. Front desk & housekeeping very nice and helpful. We had a quiet room on the 2nd floor in the rear hallway. Will definitely consider staying... More

Was this review helpful? Yes 2
Charleroi, Pennsylvania
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 10, 2014

We have stayed at a number of hotel/motels in the Lancaster area and will return to this one on our next trip to the area. Am a platinum level member and check in was a little slow, the express check out was easy. This is a great location- right within a huge outlet in walking distance. The room was clean... More

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear James R, Thank you so much for taking the time to leave feedback for the TripAdvisor community. I am glad to hear that you will be choosing to stay with us again during your future ventures to Lancaster. While you mention several areas where we impressed, I apologize that the check-in process was a little slow and that the... More

york, pa
Top Contributor
56 reviews 56 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 22, 2014

We stayed for just one night because we were attending a concert at the American Music Theatre across the street. It is a typical Holiday Inn room. The front desk service was prompt and friendly. The room was clean, with 2 queen beds, tv, etc. Bathroom was clean and had all the essentials. The property itself was well-kept. The location... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear genoac, Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future. Sincerely, Ben J Case Manager IHGCare More

Cherokee, North Carolina
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 17, 2014

I have stayed here numerous times and would never want to stay anywhere else. The staff has never been anything less than kind and courteous and know the area well so they can offer advice on attractions and restaurants. It is located in the center of the Rockvale outlets with numerous restaurants within walking distance. Also, it is right across... More

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear KJP1986, Thank you for taking the time to share with the TripAdvisor community. We certainly appreciate your kind words and continued patronage! Our entire staff—from front desk to housekeeping to maintenance—are very appreciative of your praises. We will continue to serve our customers to the best of our abilities and go “above and beyond” the call of duty. Thanks... More

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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Express Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Official Description (provided by the hotel):
We are the closet Holiday Inn Express to the Greenfield Corp. CenterWe are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 100 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. Welcome to Holiday Inn Express Lancaster s smartest hotel. ... more   less 
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