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All 38 Lancaster hotels

Holiday Inn Express Lancaster-Rockvale Outlets

2.5 of 5 Hotel   |   24 South Willowdale Drive, Lancaster, PA 17602
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Ranked #18 of 38 Hotels in Lancaster
A recent review
5 of 5 stars reviewed 3 weeks ago
vsfkyfan Tennessee
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264 reviews from our community

Traveler rating
    102
    79
    38
    33
    12
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99
75
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fremont, Michigan
Top Contributor
78 reviews 78 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We selected this hotel due to it location to various live venues. The room was clean, but the walls were such that it was impossible to get a night's rest due to noise from an adjoining room and the hallways. When I checked out, the only response was that I should have called the front desk - no apology. I... More

Was this review helpful? Yes
Spring Lake Heights, New Jersey, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stay at this location whenever I am in the Lancaster, PA area, for either business or pleasure. It is never disappointing. This trip the hotel recently switched to a new keypad lock system for all locks. My room lock became defective on evening when I returned from dinner. As I had a ton of work to do, and could... More

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello John N, Thank you so much for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Tiffany know that she made an impact during your stay. We hope to welcome you back again soon! Thank... More

Tennessee
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Holilday Inn Express in Lancaster on our way to Bar Harbor Maine. My husband loves to visit Amish country and this hotel was perfect for our visit. It was centrally located to several amish attractions and also in the middle of a huge shopping center. Our room was nice, and hotel staff was very helpful. Would... More

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello vsfkyfan, Thank you so much for taking the time to share about your stay. I'm so glad to hear you found our location convenient. We are so lucky to have a property in the heart of Amish Country which brings our guests just a few steps away from the must-see attractions and plenty of shopping. We look forward to... More

2 reviews
4 of 5 stars Reviewed 3 weeks ago

We traveled to Lancaster for a shopping excursion. This holiday inn was very clean and staff was very polite and courteous. It was also centrally located which was a plus also. Can't wait to go back and stay here again.....

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Lisa T, Thank you for taking the time to share about your stay. I'm so glad you enjoyed your stay and found our staff polite and your room very clean. We can't wait for you to come back and stay, too! Jennifer Abbas Guest Service Manager More

Peabody, Massachusetts
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was group leader for two bus loads of people. We booked 33 rooms for 2 nights.Even though we had informed them we would be arriving around 2pm, when we arrived at 3:30pm about 6 of the rooms were not ready. Not a big deal since check-in is officially 4pm. What was totally unacceptable was the treatment received by group... More

Was this review helpful? Yes 3
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello love2travel01960, I hope this response finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you would give us another chance to make it up to you. Thank you for your feedback. Jennifer Abbas Guest Service Manager More

Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I traveled to Lancaster, PA from NC with a bus tour group of 45 people. I understand the tour company has used this hotel many, many times over the years. Unfortunately, this was the first time one of their tour groups arrived for check-in and the rooms were NOT ready! While the hotel knew our arrival time (after 3PM on... More

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

We appreciate you taking the time to provide us with such candid feedback regarding your stay. I am very sorry that we did not meet expectations. As you know we do business with your company very often and we greatly appreciate the relationship that we have. I am truly sorry that we did not have your rooms ready for your... More

Cape May, New Jersey
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a very well maintained hotel with friendly staff and a great breakfast included. Rooms were newer and clean. Beds very comfortable. As with most places I stay I shop price on the net and suggest this hotel if you can find special pricing.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello 46341ArtLover, Thank you for taking the time to share about your stay. I'm very glad to hear that you enjoyed your stay and found your rooms clean and our staff friendly. I hope to see you for your 3rd stay very soon. Jennifer Abbas Guest Service Manager More

Far Rockaway, New York
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

Called in advance to find out if the hotel was recently renovated to which I received a yes. When we got there I was not impressed at all. I have stayed at the Holiday inn express in Bensalem and Harrisburg NE and they were beautiful, clean and new....this was not! Our room had a terrible mildew smell and upon arrival... More

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LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello mammaB5278, Thank you so much for taking the time to share about your stay with us. I am very sad to hear that you were not welcomed with a clean and fresh smelling room as you should expect. I have forwarded your comments onto my housekeeping department. We are currently starting a renovation to update many aspects of our... More

NJ
2 reviews
2 of 5 stars Reviewed 5 weeks ago

The hotel is undergoing renovations so I let the condition of the hallways go… very understandable. Our room was pool side, very nice I thought. We have small children, easy access is always appreciated. Our room smelled musty and always seemed damp. We found garbage under the beds and the sun blocking curtain had holes in it. The bathroom had... More

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello torilee77, Thank you for taking the time to share your experience during your stay. I greatly appreciate you taking the time to bring this matter to my attention & apologize for any inconvenience you may have experienced I am very sorry that we dropped the ball. That is not what you should expect when staying with us. It is... More

White Hall, Maryland
1 review
1 of 5 stars Reviewed August 18, 2014

I thought the man that signed us in was very rude & unfriendly. When we got to the room it had a very strong odor. It really was the smelliest room I have ever stayed in. When we got home the next day I had to remove everything from the suit case that was not even worn & wash them... More

Was this review helpful? Yes
padutchhotels, General Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Sandyju2, I just saw your comments regarding your recent stay with us and I must sincerely apologize as this is not our way either in service or product. Please accept my apologies. If you could give me a call at 717-293-9500 ext. 304 so we can review your comments together. I would really appreciate it. Respectfully, John R. Watts... More

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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Number of rooms: 111
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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