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Holiday Inn Express Lancaster-Rockvale Outlets

2.5 of 5 24 South Willowdale Drive, Lancaster, PA 17602
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Holiday Inn Express Lancaster-Rockvale Outlets
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Holiday Inn Express Lancaster-Rockvale Outlets
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272 reviews from our community

Traveler rating
    105
    81
    38
    36
    12
See reviews for
100
77
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oneonta, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

stayed here many times, the rooms were always clean and the staff friendly, there is a lot of choices for the breakfast in the morning, coffee is hot and delicious, the hotel is located near many attractions and the rooms are quiet, no street noise to interrupt your sleep. We plan on staying there again this winter...

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Ray K, Thank you so much for taking the time to share about your stay. I'm so glad that you enjoyed your stay. We look forward to seeing you again soon! Jennifer Abbas Guest Service Manager More 

Pittsburgh, Pennsylvania
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I coordinated a bus group of 50 people from my church to see Moses at the Sight and Sound Theater. We stayed overnight at this hotel with no complaints. Several people commented on the comfort of the beds. Rooms had a microwave and refrigerator. Facility was quiet. Staff was nice, friendly, and efficient. They made check it very easy for... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Judi C, Thank you so much for taking the time to share about your group stay. I'm so glad that your group was happy with the stay. We look forward to you stopping by again some time soon. Thank you for choosing Holiday Inn Express Jennifer Abbas Guest Service Manager More 

Racine, Wisconsin
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Not a great experience at this hotel. It was under construction during our stay. They have some improvements to do with their cleaning staff, to say the least. Breakfast area was small and over crowded in the mornings. Walls were very thin. You could hear your neighbors using their bathrooms, showers, and talking. My business colleague and I were very... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Erin M, I'm very sorry to hear that we did not exceed your expectations. I have forwarded your comments to our GM and Executive Housekeeper to be sure that issue is taken care of. I sincerely hope that you'll reconsider and come visit us again. Thank you, Jennifer Abbas Guest Service Manager More 

Hampton, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This is a very clean and modern hotel. My room had a refrigerator and microwave and a great television. I was even more impressed that the hotel is next to an outlet mall. You don't have to get into a taxi all you need to do is walk and all the shopping in in front of you.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Expensive1, I'm so glad to hear that you enjoyed your stay with us and that you were able to shop til you drop. We look forward to seeing you again soon! Jennifer Abbas Guest Services Manager More 

Middletown, Ohio, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 24, 2014

This is a modern, nicely furnished hotel. Everything is well maintained, clean, and orderly. With lots of shopping, movies, and restaurants nearby you will surely have a nice time. The breakfast is standard HIE fare. The rooms have my essentials, clean, comfortable, and quiet.

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello James T, Thank you so much for taking the time to share about your stay. I'm so glad you enjoyed your stay. We look forward to seeing you again soon! Jennifer Abbas Guest Service Manager More 

Egg Harbor City, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 22, 2014

Enjoyed my stay at the Holiday Inn Rockvale. In the heart of outlets and close to Strasburg. Clean and comfortable. A little pricey but it was Columbus Day weekend so the rates were higher then usual.

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Mary Lou B, Thank you so much for taking the time to share about your stay. I'm so glad to hear you found our location convenient. I do hope you had a chance to hit all the shopping and attractions that you wanted to, but if not, don't fret. That just means you need to come back and visit... More 

1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 8, 2014

Our church went on a trip to Lancaster this past August and we stayed at the Holiday inn Express. We were very excited to stay here because of the convenience of the outlets and all the places to eat. Their were about 110 people traveling in our group, we had about 20-25 rooms. We booked this hotel months in advance... More 

Was this review helpful? Yes 7
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Persida C, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Lancaster. Jennifer Abbas Guest Service... More 

Peabody, Massachusetts
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 8, 2014

I travelled there with a group in August. We were traveling with 2 bus loads of people. We went to Hershey and also to Sight and Sound. Our group was treated very badly by the person that manages the breakfast. She was rude and impolite to many of us. Our group coordinator contacted the hotel management to discuss the situation.... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear travelforlife60, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Fremont, Michigan
Top Contributor
78 reviews 78 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 28, 2014

We selected this hotel due to it location to various live venues. The room was clean, but the walls were such that it was impossible to get a night's rest due to noise from an adjoining room and the hallways. When I checked out, the only response was that I should have called the front desk - no apology. I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear LouMeeuwenberg, Thank you for taking the time to post a review of our property. Please allow us to apologize for the experience you had with your room accommodations due to the noise which affected your stay negatively. We also apologize for the service you received. It is regrettable that we fell below your expectations. Please be assured that your... More 

Spring Lake Heights, New Jersey, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 25, 2014

I stay at this location whenever I am in the Lancaster, PA area, for either business or pleasure. It is never disappointing. This trip the hotel recently switched to a new keypad lock system for all locks. My room lock became defective on evening when I returned from dinner. As I had a ton of work to do, and could... More 

Was this review helpful? Yes 2
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello John N, Thank you so much for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Tiffany know that she made an impact during your stay. We hope to welcome you back again soon! Thank... More 

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Additional Information about Holiday Inn Express Lancaster-Rockvale Outlets

Address: 24 South Willowdale Drive, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Lancaster-Rockvale Outlets 2.5*
Number of rooms: 111
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn

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