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Holiday Inn Express Lancaster-Rockvale Outlets

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24 South Willowdale Drive, Lancaster, PA 17602
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Holiday Inn Express Lancaster-Rockvale Outlets
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Holiday Inn Express Lancaster-Rockvale Outlets
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286 reviews from our community

Traveler rating
    111
    85
    39
    37
    14
See reviews for
103
84
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

I am regular IHG customer. I've stayed at this property a number of times on business in the past. Service has been good, room nice, property located in the heart on the Lancaster Strip, just an overall good place. I recently made a reservation for two rooms for one nights using my points (Platinum Member) - a getaway weekend for... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Alan S, Thank you for taking a moment out of your busy schedule to give us feedback. I am sorry to hear that you originally experienced problems with your reservations being made for only one room. While I am sure it was frustrating for you originally, I am glad to hear that Jen was able to turn the situation... More 

Wyckoff New Jersey
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

People at front desk rude and unattentive. Supposedly hotel was renovated but the room I stayed in was not. Dirty (halls--exits/entrances) First floor rooms had doors not windows made it a bit depressing. Room wallpaper was worn and discolored--bath OK. Doors slamming shut --lots of noise--even the outside doors. Did not eat the breakfast but my friend did...not the best.... More 

Was this review helpful? Yes
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear DianeMarie071349, I'm sorry to hear that your experience with us was not satisfactory and on par with the level of service that we strive for in regards to customer service and our facilities. Your feedback is very important to us. Rest assured, the issue regarding the front desk staff will be addressed immediately, and I personally want to apologize... More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 14, 2015

The bed was comfortable - King Size and there wasn't anything THAT wrong just the little things that turned me off. In the bathroom, the little mouthwash left on counter was half empty - ew. The light sockets for lamps, etc. were located right behind my pillow on the wall - huh? They had continental breakfast - coffee disgusting, we... More 

Was this review helpful? Yes 2
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Lisa B. Thank you for taking the time to share about your stay. I'm so sorry to hear that we did not exceed your expectations. I have passed your comments to our Executive Housekeeper and General Manager. I completely understand your concerns, especially finding the mouthwash open. I would hope that you'd give us another chance to show you... More 

Oneonta, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 10, 2015

Stayed here last weekend for 2 nights had a poolside room, the room was great, clean and comfortable, breakfast was good and convenient, facilities were clean, upon check in our dealings with the employees was good, they were very nice, accomadating and friendly, The Hotel is central to a lot the area has to offer, it sets back from the... More 

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 26, 2015

It's very nice and clean our end visit to stay here. So nice to come and see the amazing farms and slower pace of life and the wonderful Amish community and beautiful horses. Need a relaxing fun time you must visit here and stay at holiday inn express take home wonderful memories.

Was this review helpful? Yes 2
Wrightstown, New Jersey
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2015

My 88 year old mom, 13 year old daughter and I stayed here for the second time from 3-13 to 3-15-15. We love this hotel. It's very clean, staff are very friendly and it's quiet. The second night, Saturday the 14th a large group came in around 9:30pm and had about 3-4 rooms in our hallway. They were extremely loud,... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 22, 2015

Clean and convenient. The place was full, so there were doors slamming morning and night. The lobby windows needed a good wash and the "breakfast " was abysmal. Thankfully our room was made up fresh each day and Dienners was just down the street.

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Dear Susan P, Thanks for taking time to share your thoughts with the TripAdvisor community. I'm sorry to hear that you had less than satisfactory experiences during your stay. Specifically regarding breakfast, if there is anything we can do to improve it, please don't hesitate to let us know. We love feedback from our guests! I am glad to hear... More 

Sparta, NJ
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2015

The room was very clean and neat. Young staff but well trained and accommodating. What a great location. Went to Sight & Sound Theater just a few minutes away.Shopping outlets next to hotel, and restaurants galore within a very short drive. Would definitely stay there again.

Was this review helpful? Yes 3
USA
Top Contributor
223 reviews 223 reviews
19 hotel reviews
312 helpful votes 312 helpful votes
5 of 5 stars Reviewed March 5, 2015

This is my favorite and only hotel I stay at while I am in the Amish Country. The location is more than ideal, the staff are very friendly and the hotel itself is fantastic. The rooms are very comfortable and the hotel is always clean and tidy. The breakfast provided every morning is also yummy. I can't wait for my... More 

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello love_to_travel_315, Thank you so much for your kind words about are hotel and staff. I'm so happy to hear that you find our rooms so tidy and the food so yummy. And we can't wait for your next stay too! See you soon! Jennifer Abbas Guest Service Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

Spend two nights Feb 13 and 14, Check -in extremely easy and staff helpful. The room was ready and very clean . We walked to the surrounding shopping , girlfriend loved location. The night was OK some hall noise but not enough to really complain. The next morning breakfast was normal fare for Holiday Inn Express- fine for me. More... More 

Was this review helpful? Yes 1
LNSSW_Admin, Front Office Manager at Holiday Inn Express Lancaster-Rockvale Outlets, responded to this review

Hello Z7919Alrobertm, Thank you so much for taking the time to share about your stay. I'm so glad to hear that our location was convenient for your trip (and for your girlfriend to shop :) ) Be sure to stop back this year to see the new show, Joseph, at Sight & Sound. Just give us a call and we'll... More 

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