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All 38 Lancaster hotels

DoubleTree Resort by Hilton Hotel Lancaster

3.5 of 5 Hotel   |   2400 Willow Street Pike, Lancaster, PA 17602
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Ranked #8 of 38 Hotels in Lancaster
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed September 4, 2013
Karyn L New York, United States
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922 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree Resort by Hilton Hotel Lancaster
See the most recent reviews
New York, United States
1 review
3 of 5 stars Reviewed September 4, 2013

Not the greatest service. Some very rude staff members. Pool was not that clean. Rooms were ery clean and the food was very fresh. I would say on the whole the hotel was expensive and I'm not sure we would go back there.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for visiting with us in August. When you have a few minutes, please reach out to me so I can speak with you further regarding your visit. I would appreciate the opportunity to make your recent stay better: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More 

Staten Island, United States
1 review
4 of 5 stars Reviewed September 4, 2013

We enjoyed our stay, room was clean and beds were comfortable. The indoor mini water park was a lot of fun for my kids, great way to unwind after a day of exploring the Amish countryside or going to Dutch Wonderland.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for staying with us this summer, Elizabeth. If there is anything I can do to make your next stay "5 stars" please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More 

Senior Contributor
47 reviews 47 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 3, 2013 via mobile

As a Hilton Hhonors member, I was shocked by how many points are required for the stay. But the property offered a points/pay option which made it a bit more reasonable. My son loved the kids water playground but it only opened at 10am. Breakfast buffet was well stocked and the waitress was very attentive.

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for staying with us. We truly value our loyal HHonors guests and hope you will visit with us again. If there is anything I can do for you, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More 

Stony Brook, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

We used to stay at this resort when it was Willow Valley Resort. We had not been pleased the last time we stayed here but decided to give it one more try as it had been bought by Hilton/Doubletree and has undergone renovations. I could not have been happier with our choice. Every staff member I encountered could not have... More 

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

I'm so happy to read you enjoyed your most recent visit with us! The Thomas Family made the decision to convert part of our Willow Valley Resort into a DoubleTree by Hilton franchise in 2010, but still owns and operates the hotel. We have made great improvements to the facility in regards to renovations and our team is always working... More 

Teaneck, United States
1 review
4 of 5 stars Reviewed September 3, 2013

The hotel was beautiful, the food was good and service was great. However I have to areas of concern; the toilet is loud and last too long. The air conditioner is also very loud during the air cycle. Other than this I enjoyed my stay as it was very relaxing.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Hi Regina! Thank you for taking time to review our hotel on TripAdvisor. I'm sorry to read you had a few areas of concern and would like to address them. When you have a few minutes, please let me know what room you stayed in so I can have our team look into the bathroom and AC unit. Thank you!... More 

Ringwood, New Jersey
Top Contributor
67 reviews 67 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 2, 2013

nice hotel but nothing unique. after dropping $200 I expected more; I felt like I was taken for much more than it was worth. had a nice room in a good location of the hotel so no complaints there. just feel for $200 something would stand out as exceptional.

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Hi Cody1465! Thank you for choosing our hotel this summer. I hope you were able to take advantage of all the amenities on our property including the pools, fitness center, daily family activities, golf course with fee club rentals and weekend entertainment in the lounge. We are always open to suggestions on how to improve our hotel; please send them... More 

Middle Village, United States
1 review
4 of 5 stars Reviewed September 2, 2013

Pool was great for the kids. Rooms were clean and the A/C was working fine. Tiny fridge kept our waters cold and the showers had super hot water. It was our second year in a row at this hotel and everything was fine.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for being a repeat customer. We look forward to your third visit! If there was anything not up to par during your most recent visit, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More 

Robbinsville, New Jersey
1 review
3 of 5 stars Reviewed September 2, 2013

We stayed 4 days. Close to nothing...Staff was nice. A/C in outside room was awful - we brought our own fan and it made a HUGE difference. The kiddie pool was ok - painfully cold and dangerously slippery and slimy at the entrance. Many kids were slipping. I requested the guards brush it which never actually happened. The space in... More 

Was this review helpful? Yes
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for giving our hotel a try during your most recent visit to Lancaster. I will follow up with both our maintenance and recreation staff to check on the pool floor and see what the action plan is to keep it as non-slip as possible. If there is anything else I can help you with, please let me know:... More 

Pasadena, Md
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 1, 2013

My Mom and I stayed here again this August. The hotel is still great. Rooms very clean, comfy beds and enjoyed our stay. Was a little disapointed because the sister hotel and outdoor pool were torn down, We enjoy staying here because of it being out of the hustle and bustle but it seems they are building up the area... More 

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for being a repeat guest. What is to come of the area where the old hotel used to be is still TBD, but it will certainly add to the guest experience. If you have any questions about the changes, please reach out to me: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More 

voorhees, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2013

great family hotel, great amenities such as Dutch Wonderland and Strasberg Railroad. close to all attractions. Great for a weekend getaway. pool for kids is fantastic. would definitely recommend the hotel

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you, in advance, for your recommendations! I'm glad to read you enjoyed your stay with us and hope you are able to visit us again. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More 

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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
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Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#4 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#13 Romantic Hotel in Lancaster

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