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DoubleTree Resort by Hilton Hotel Lancaster

Certificate of Excellence
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2400 Willow Street Pike, Lancaster, PA 17602
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1 room 1 guest
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DoubleTree Resort by Hilton Hotel Lancaster
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1,101 Reviews from our TripAdvisor Community

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Traveler rating
    585
    315
    139
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671
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1101)
  • Mar-May only
    (256)
  • Jun-Aug only
    (405)
  • Sep-Nov only
    (225)
  • Dec-Feb only
    (215)
All months
5 of 5 stars Reviewed 3 days ago NEW

It was our first time at this hotel and let me tell you - I will go back there again! The staff is friendly, rooms are clean. I would only make the breakfast buffet area bigger. it gets really crowded between 9 and 10:30am, and the line to get an omelette gets long.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Justyna L, Thank you for sharing your great experience, and for choosing to stay with us. I am happy you had a wonderful experience, and I will pass your suggestions onto our general manager and restaurant manager! We look forward to seeing you in your future travels to the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations More 

Douglassville, Pennsylvania
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We live an hour away from Lancaster and are very familiar with the area as our one daughter graduated from Franklin & Marshall in 1999 and our other daughter did her residency at Lancaster General Hospital graduating in 2001. Also, our elderly aunt lived nearby at the Willow Valley Retirement Community. When deciding where to stay when we were going... More 

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nancy N , It sounds like you gave our granddaughters a wonderful Lancaster experience, and I am happy we could be a part of that! Thank you for sharing your great experience, and for choosing to stay with us. I am happy you enjoyed your stay, and that your granddaughters had a great time in Lancaster, and we hope you... More 

Lodi, New Jersey
Level Contributor
128 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We recently visited Lancaster, PA to take our son to Dutch Wonderland and the Strasburg Railroad/Amish country. When researching places to stay, Double Tree did not seem to be too far from Dutch Wonderland. We chose this hotel mostly because of the kids pool that it advertised, even though it was one of the more costly hotels. Here's my run-down... More 

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

DannyD81 , Thank you for taking the time to share our experience, and for choosing to stay with us. I am happy your family enjoyed the indoor water playground! We are away from the busy highways, which allows our property to provide a peaceful escape for our guests, but it does mean you do have to drive 10-15 minutes to... More 

warwick, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

the best hotel ever, for adults and children. we love coming to the Double Tree Resort, indoor pool and water park is great. the restaurant has great food. many amenities and special things going on for the children.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Keefe M , Thank you for sharing your great experience, and for choosing to stay with us. I am happy to hear you enjoyed everything our property had to offer, and that you had a wonderful experience! We look forward to seeing you and your family again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations More 

Fort Lee, New Jersey
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently visited Hershey Park and Dutch Wonderland for a weekend. Instead of staying at the Hershey Hotel as we typically do when we visit Hershey Park, we decided to stay closer to Dutch Wonderland since we would be visiting that park after Hershey. We stayed for 2 nights at the Doubletree in Lancaster and all I have to say... More 

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

HonestReviewer099 , Thank you for taking the time to share your experience, and for choosing to stay with us. I am happy we pleasantly surprised you, and that your family had a great stay with us! I will pass your suggestions for improvements we can make onto our management team as we are always looking for ways to grow and... More 

Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was okay. The pools were nice. The restaurant staff was totally unaware of food allegories but when asked they said they were. Both my daughter and I got sick at two different meals. I have gluten intolerance and when asked what I could eat on the menu the waitress suggested a meal and swore it was gluten free.... More 

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Usslibertyhouse, Thank you for sharing your experience with us, and for choosing to stay with us. I apologize that you did not have a great experience in our restaurant. We strive to provide the very best for our guests, and I apologize that this is not what you experienced. I will be sharing your experience with our Restaurant Manager and... More 

1 review
1 of 5 stars Reviewed 1 week ago

Check your receipt!! Was charged for a cot without any prior notification. When I called to alert them of their mistake, I felt like I'm talking to the cable company, and of course I was not refunded. The hotel in general is very clean, well maintained, great pool for the kids and well worth the price.

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Nachum S, Thank you for taking the time to give us your feedback, and for choosing to stay with us. We do charge $10 a night for a cot, and I apologize that you were not informed upon arrival. I will speak with the front desk to ensure they are informing guests of this policy. Please email me at your... More 

Yorktowights, New York, USA, NY
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I came with family, and I have to report that the pool rocks! There is a splash area for small children and a water slide for good swimmers, supervised by a lifeguard. There is a nice pool and hot tub as well. There is an arcade, craft activities for children, and more. The downside was the room. Some of the... More 

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

NYGabe , Thank you for taking the time to share your experience with us, and for choosing to stay with us. I am happy you enjoyed the water playground, and apologize that your room was not up to the standards we set for ourselves. If there is anything I can do to make it right please let me know at... More 

Lancaster, PA, United States
1 review
4 of 5 stars Reviewed 1 week ago

Excellent hotel, very clean. The mattresses and pillows were excellent. The breakfast could have been a little better. The bake goods were just OK not fab same stuff everyday. Muffin was dry. The other choice was mostly eggs which are fine but not for everyday of a weeks stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Doug D, Thank you for staying with us, and for sharing your experience! I am happy you enjoyed your stay, and will pass your suggestions onto our restaurant management, as we are always looking of ways to make improvements to our breakfast options! I hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest... More 

Indianapolis, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for two nights at this hotel this weekend. Unfortunately, the way the hotel is set-up is there is a big courtyard in the middle of the hotel and the interior room faces the courtyard. On Saturday night there was a wedding with a very loud DJ. We have little kids, so we went to bed early, only to... More 

Was this review helpful? Yes
Emma L, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Plumeria18 , Thank you for taking the time to give us your feedback, and for choosing to stay with us. I apologize that you did not enjoy your stay, and if there is anything I can do to make it right please let me know at your convenience. I will pass your suggestions onto our management staff as we are... More 

Hotel Review Summarization

What travelers say

  • Willow valley(12)
  • Very nice(9)
  • Breakfast buffet(6)
  • Great Place(5)
  • Golf course(3)
  • Pool area(3)
  • Dutch wonderland(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (88)
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Hotel & grounds (60)
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Pool/beach area (25)
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Business center/function rooms (32)
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Other (222)
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