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Hilton Garden Inn Lancaster

3.0 of 5 101 Granite Run Drive, Lancaster, PA 17601-6803
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Certificate of Excellence 2014
Hilton Garden Inn Lancaster
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Hilton Garden Inn Lancaster
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328 reviews from our community

Traveler rating
    153
    108
    48
    15
    4
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105
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75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was very comfortable and very well located. Close to Franklin and Marshall College, close to Downtown, and close to convenient resturants and grocery store. Very polite service. Nice comfortable lobby for working and meeting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zsuzsanna N, Public Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for your 5 star review! We appreciate your feedback and glad to hear that our location was convenient to all your travel destinations! I do agree with you, our lobby, restaurant and bar area has a very relaxing atmosphere! My favorite is the fireplace! Our staff's attitude is very professional yet welcoming with a personal touch! Thank you... More 

Harrisburg, PA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Overnight family trip to Lancaster area. Hotel was reasonable for the immediate location and the facility / rooms / staff were great. Pillows were a bit flat, but that's a personal preference that I can't fault the hotel for.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for your 5 star rating and for the positive review! We are very happy to hear that our hotel was convenient and pleasant experience while you were staying with us! I appreciate you bringing the pillows to my attention. We understand that each of our guests are unique with diverse needs. I'll bring this issue to our managements'... More 

Home
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here a number of times over the years and always enjoy my stay. Very clean, nice rooms, comfortable all around. The hotel is in fine shape and is conveniently located off of major roads in the greater Lancaster area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for submitting your review on tripadvisor. We greatly appreciate your positive remarks, the 5 star rating and your loyalty to Hilton Garden Inn! We are looking forward to welcoming you back to our hotel! Best regards, More 

Columbus, Indiana
Contributor
16 reviews 16 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were visiting family in the area and booked into this hotel to stay overnight before we started back home. Arrived in the evening after a half-day's drive and a 6-hour visit. We were ready for some quiet downtime. Had a wonderful dinner in the restaurant with a very attentive server, Douglas. While we were at dinner, there was some... More 

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for the 5 star review! We are glad that you have enjoyed your stay and for our staff's helpfulness during a false fire alarm incidence. I'll be sure to mention Doug how pleased you were with his service at our restaurant! Hope you come back to stay with us again! Best regards, More 

Hebron, MD
Contributor
20 reviews 20 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was in Lancaster for a ice hockey game & only stayed one night. Room was very large & clean. Some complaints though ~ the bathroom is very small with no room to maneuver; saw no vending machines for late night snacks & you have to walk quite a distance to reach any elevators, plus they are not very well marked.... More 

Was this review helpful? Yes 1
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

I am sorry to hear that we did not meet your expectations. We do not have wending machines on our floors but there is a Pantry located right next to our front desk with all kinds of goodies to meet any of your snacking needs 24 hours. I hope you consider giving us a second chance to show you how... More 

Medina, Ohio
Top Contributor
80 reviews 80 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first stay at this location and everything met my expectations. The property was well maintained, the staff was super friendly and the location was convenient. I appreciated the options for breakfast of a breakfast bar and having a made to order breakfast. Overall a good location and hotel for the value and would definitely chose for my... More 

Was this review helpful? Yes 2
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

I am glad that you find our hotel and its amenities to your satisfaction and we will be your choice for your stay during your travels. Next time we'll be sure to do everything to exceed your expectations! Thank you, More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 22, 2014

Good choice for our weekend visit. Clean rooms and good location and wonderful staff. we needed help finding a restaurant and the staff was very helpful, had a sheet of dining places with phone numbers. I left something at the restaurant. They called the restaurant for me. Couldn't ask for more from the staff. The room had one surprise -... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for your review. I am glad that you find your stay with us to your liking and happy to hear that our front desk staff went above and beyond to assist you. Thank you for choosing us for your travel needs. We appreciate your business! Hope to see you soon! More 

Severn, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 17, 2014

I am a Diamond member and I especially enjoy Hilton Garden Hotels. However, this hotel being the original is not laid out for ease of use. One elevator hidden, long confusing hallways, no common area for visiting and meetings nor adult activities including alcohol. This review is submitted solely on the venue. The personnel are, as always, top shelf

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking time to let us know how we are doing. I am very sorry that our hotel did not meet your expectations. If you have any problem with finding your way around the hotel please feel free to ask any of our staff: we would be glad to guide you to your room. Our restaurant and bar... More 

Erie, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed December 17, 2014

Great Hilton Garden Inn Property. Friendly/Welcoming Staff. Very helpful with reservation and arrival experience. Late at night the elevator (located next to our room) started making noise. This noise continued every time the elevator was used. The bed and room was very comfortable and clean. Only disappointment was the elevator noise next to our room/bed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking time to review your stay with us on tripadvisor. I am very sorry to hear that our elevator kept you from getting a good night sleep. I hope you still consider staying with us and we would be sure to provide you with a room far away from any noise. Please feel free to reach out... More 

Philadelphia, Pennsylvania
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 16, 2014

This is a well run, clean, pleasant hotel to stay in while in the Lancaster area for shopping, sports or site seeing. There is a large comfortable main area with a small bar, a comfortable restaurant with a made to order breakfast or breakfast bar, standard gym and large rectangular pool. much bigger than many you see in this level... More 

Was this review helpful? Yes
Zsuzsanna N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking a moment to share your experience with us. I am very glad to hear that you had such wonderful stay at our hotel. I'll be sure to share your kind words with our staff. Hope to see you during your next trip to Lancaster, PA. Best regards, More 

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Additional Information about Hilton Garden Inn Lancaster

Address: 101 Granite Run Drive, Lancaster, PA 17601-6803
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Lancaster Hilton Garden Inn
Hilton Lancaster
Hotel Style:
#8 Family Hotel in Lancaster
#8 Business Hotel in Lancaster
#9 Romantic Hotel in Lancaster

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