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All 38 Lancaster hotels

Hilton Garden Inn Lancaster

3.0 of 5 Hotel   |   101 Granite Run Drive, Lancaster, PA 17601-6803
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Ranked #9 of 38 hotels in Lancaster
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
abhelfer Staten Island, New York
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240 people have reviewed this hotel

Traveler rating
    104
    86
    34
    13
    3
See reviews for
78
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Staten Island, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

Nice and clean room, no complaints. Just think it was a little expensive and the wifi didn't work too well. Also, the breakfast buffet is great, but you are paying for it. I definitely did not eat 9.95 worth of food that morning. Pool was very nice, they were kind enough to let us stay in for additional 30 minutes.

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Vienna, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here one night while visiting our granddaughter at Franklin & Marshall College in Lancaster. The accommodations were very clean and comfortable, The staff were helpful and assisted us with maps to get around Lancaster. The buffet at breakfast was delicious. We would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

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Aylmer
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel in every way, but whereas I expected a king sized bed, and was told I was given two double beds, they were only 3/4 beds. Knowing the hotel was fully booked, and that I had asked for an additional day after my initial reservation, I chose not to fight this, but still, why small beds in... More

Review collected in partnership with Hilton Garden Inn

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was/is newly renovated. The rooms are very clean and spacious enough. Plenty of towels, etc. Pool was clean and big and nice hot tub. Breakfast was $10 for all you can eat buffet. I think all hotels should offer free breakfast for the rate you are paying though...Coffee, tea, cookies in lobby are free daily. Would definately stay here... More

Review collected in partnership with Hilton Garden Inn

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Budd Lake, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Unfortunately, the staff there seems to be very "professional" and not "sincere". There seems to be a sense of entitlement... WE ARE THE HILTON!! There's a very big difference between a smile and a grin. If you're looking for a hotel with "Lancaster-country charm and hospitality", this is not it.

Review collected in partnership with Hilton Garden Inn

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Carlisle, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014

I want to thank the night desk staff on duty Friday March 14, especially the manager Rick who saved me from a booking nightmare; partly Price Line's (first, and LAST time) horrendous non-changeable/non-refundable policy and their website, partly my error. PL seems to allow NO exception for human error, even if their web site is part of the problem. An... More

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MichelleGehman, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for sharing your stay with the TripAdvisor community! I am pleased to hear you enjoyed the service provided by our staff throughout the hotel. I will be sure to pass along the wonderful comments you left about Rick and Juliana! We appreciate your business and hope you can visit us again soon. If you ever need assistance making... More

Moorestown, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2014

This hotel is amazing! Wonderful staff, recently renovated rooms, very clean and quiet. I am a travel coordinator for a national swim team, and my kids and parents were very pleased with the Hilton Garden Inn Lancaster!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MichelleGehman, Public Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thanks for your review, Sandra! Our team will be happy to know that you enjoyed your stay with us, and we look forward to hosting you again when you visit Lancaster! If I can be of further assistance please do not hesitate to contact me. Best wishes, Sarah Osborne Guest Relations 717-560-0880 More

New Hampshire
Top Contributor
63 reviews 63 reviews
34 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 27, 2014

My room was clean, the staff were friendly, and I had a good stay at this hotel. But by Hilton Garden Inn standards, this property was a little disappointing. HGIs tend to feel a little fancier than, say, a Hampton Inn, which I stay at a lot and enjoy staying at. This HGI just didn't feel like a HGI. The... More

Was this review helpful? Yes 1
MichelleGehman, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for reviewing your recent stay with us at the Hilton Garden Inn of Lancaster. We know you have many choices when traveling and we want you to know we appreciate you as our loyal guest. I am pleased to hear you enjoyed your accommodations during your stay. If I can be of further assistance please do not hesitate... More

Easton, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2014

I highly recommend this hotel to anybody whose travels take them in and around Lancaster, PA. From the front desk personnel to the dining room to the people who work in maintenance, everyone is very pleasant, helpful and professional. You will enjoy your stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MichelleGehman, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for your review! We appreciate your kind words and are happy to hear everything went well during your stay. We hope you'll be able to join us for a visit in the future. If there is anything I can help you with in the future, please let me know Best wishes, Sarah Osborne Guest Relations 717-560-0880 More

Williamsport, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2014

Once we arrived at hotel, my reservation was confirmed and the front desk clerk was very helpful. We inquired about restaurants around the neighborhood and was given a list of local restaurants, we were also given directions to the Lancaster Host REsort. As a Hilton Honor member I was treated with my two bottles of water which was refreshing. The... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MichelleGehman, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for sharing your stay with the TripAdvisor community! I am pleased to hear you enjoyed the service provided by our staff throughout the hotel. We appreciate your business and hope you can visit us again soon. If you ever need assistance making arrangements for future stays or if I can be of further assistance in anyway please do... More

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Additional Information about Hilton Garden Inn Lancaster

Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Hilton Garden Inn Lancaster Hotel
Lancaster Hilton Garden Inn
Hilton Lancaster
Lancaster Hilton
Address: 101 Granite Run Drive, Lancaster, PA 17601-6803
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Lancaster
#9 Romantic Hotel in Lancaster
#10 Business Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
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