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Hilton Garden Inn Lancaster

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101 Granite Run Drive, Lancaster, PA 17601-6803
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Hilton Garden Inn Lancaster
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Hilton Garden Inn Lancaster
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362 reviews from our community

Traveler rating
    170
    121
    50
    17
    4
See reviews for
117
92
15
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Reading, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very friendly, clean and comfortable! Was super easy to locate and an easy ride to Lancaster and Dutch Country. No problems at all. Would absolutely recommend this hotel to others who are looking for a base in Lancaster.

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks and are glad to hear our staff treated you well! We take all feedback with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see you again soon! Best regards... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel is typical of the Hilton Garden Inn hotel brand with the exception of the awkward building layout. Bar and restaurant staff was great and willing to do whatever was required to make the stay pleasant. there was a small hiccup with the bed adjustability but other than that 2 thumbs up.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks and are glad to hear our staff treated you well! We take all feedback with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see you again soon! Best regards... More 

centre county, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great location off of the main highway, yet with quiet rooms and nice restaurant. Gas and go right next door, nice location, very safe and pleasant. Food is very good, breakfast buffet is worth the price! The greet you get is very nice, the young man at the front desk even knew more about what was going in town than... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks and are glad to hear our front desk staff treated you well! We take all feedback with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see you again soon!... More 

1 review
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay here in Lancaster, PA. The room was very nice and clean. The bathroom could have had more space, but was very clean also. Rick is awesome!! He is very accommodating and made our stay enjoyable. We would definitely stay here again.

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks and are glad to hear our front desk staff treated you well! We take all feedback with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see you again soon!... More 

Whitaker
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very clean and smelled great - especially the lobby! All of the staff that I interacted with were very friendly and helpful! I recommend this hotel to anyone staying in the area. I will definitely stay there again when I am back in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks and are very happy that your stay with us was an enjoyable one! We take all feedback with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see you again... More 

Philadelphia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was very welcoming and friendly. Hotel is very clean and quiet. My only complaint was breakfast. It cost 10 per person and omelets were rubber and hash browns tasted like freezer burn. Near restaurants and shopping. I really enjoyed my stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks and are happy to hear you enjoyed your stay! We take all feedback - both positive and negative - with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see... More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spacious room, immaculately clean, nice pool, good breakfast and very good location. The hotel staff is very nice. Everybody is friendly, polite. Special thanks to Rick he upgraded us to a very nice room without even asking. We opted to stay in and have dinner at the hotel, although they were on a limited menu Nicky was able to wip... More 

Was this review helpful? Yes 1
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks! We take all feedback - both positive and negative - with great consideration, as our guests are our #1 priority! We are so glad we could meet your expectations and hope to see you again soon! Best regards - More 

ocean city, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

we stayed here because we went to a show at the Sight and Sounds theatre. This hotel was a good 20 minute drive from the teacher. Not close to all the shopping so we were in and out of the car too much. The nice thing is that the hotel is next to a strip mall with lots of "fast... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us! We greatly appreciate your positive remarks! We take all feedback - both positive and negative - with great consideration, as our guests are our #1 priority! I'm glad your family was able to enjoy the amenaties we provide! We hope to see you again soon! Best regards - More 

Garrisonville
1 review
2 of 5 stars Reviewed 2 weeks ago

A large group SCREAMING AND YELLING AT 10:00-11:00 at night, slamming doors, loud music etc. Complained to staff. It stopped after an hour. Requested refund, only got part of charge removed. If you like sleep disruption, stay here.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
MichelleGehman, General Manager at Hilton Garden Inn Lancaster, responded to this review

Dear Jeff E, First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including items of opportunity. I understand that the noise was an issue during your stay; while we do have additional staff and overnight managers available during high traffic periods, it can take some time... More 

West Chester, Pennsylvania
1 review
2 of 5 stars Reviewed 3 weeks ago

I am a HHonors member and purposely chose to stay here to accumulate points as opposed to the Marriott that is literally right across the street. I've stayed at Hilton in Boston and am used to their good service - I guess I cannot expect the same at Hilton Garden Inn. The staff was friendly and very helpful. The jacuzzi... More 

Was this review helpful? Yes
Kate N, Guest Relations Manager at Hilton Garden Inn Lancaster, responded to this review

Thank you for taking the time to share your experience with us and your loyalty to Hilton! I'm happy to hear that the front desk staff was friendly and helpful, but I'm sorry that we could not meet all of your room expectations as expected. This seems like a frustrating situation and I would be upset, as well, if I... More 

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