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Lancaster Marriott at Penn Square

3.5 of 5 25 South Queen Street, Lancaster, PA 17603
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Certificate of Excellence 2014
Lancaster Marriott at Penn Square
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Lancaster Marriott at Penn Square
Lancaster Marriott at Penn Square
Lancaster Marriott at Penn Square
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525 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saxonburg, PA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wonderful! Staff was friendly and helpful. Slept great! This hotel was a wonderful and clean hotel. Staff was always there to answer any questions. Room was clean and comfortable. Pool and hot tub was nice to relax in at end of the day.

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Princeton, New Jersey
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is the Marriott standard, nice, clean room, comfy bed, there is even a mini-frig in the room. We were there for the dance convention and most people preferred room with double beds, so I was able to check in at 8:30 in the morning for a king-bed room. Very grateful for that. The pool is a decent size... More 

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Oakton, Virginia, United States
Top Contributor
161 reviews 161 reviews
37 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here over the MLK weekend. The Facade and Lobby area are beautiful. I like a hustling lobby - and this has it as it is attached to the convention center. On site restaurant/bar is good quality with a fairly limited menu. Same for the room service options. Waitresses are bar tenders were great. Check in process went smoothly. Parking... More 

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Uniondale, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my family for one night after an amazing show at the Sight and Sounds Theater, ( Which isn't too far away) and upon entering the hotel I knew we had made the right choice. Was greeted kindly at desk by Hal the GSR. He gave us a room on the high floor with a beautiful view... More 

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Lancaster, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is stylish and holds a ton of potential. Sadly, it lacks the class and hospitality of which a hotel of this stature should possess. Example(s) The ice maker - the only one on the floor - and this hotel is BIG folks - is caput. No Ice? Should be no problem, right? Informed the receptionist at the front... More 

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Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Thank you for taking the time to share your recent experience at the Lancaster Marriott at Penn Square. I sincerely apologize that your stay was not problem-free, which is our goal. Our engineering team will be conducting thorough inspections on our ice machines to ensure they are all in good working order. We have also shared your comments regarding the... More 

Buckingham, Virginia, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This place is nice as far as stay but the customer service is horrible. I stay here November 22nd - 24th. I had credit returned to me for my stay. When trying to use the credit in Virginia on December 31st, the receipt I was given on my credit I assumed was put back on my Marriot Card which was... More 

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Michelle R, Manager at Lancaster Marriott at Penn Square, responded to this review

Thank you for taking the time to comment about your stay. I would like to sincerely apologize for the less than perfect experience you had. Delivering Marriott’s high level of comfort and service is our number one priority. Your feedback is vital in our continued effort to improve our guests’ overall experience. We welcome the opportunity to address any specific... More 

Arlington, Virginia
Top Contributor
85 reviews 85 reviews
24 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Lancaster Marriott at Penn Square is your typical Marriott hotel. The hotel is housed in a 19-story tower built atop a restored department store that now houses the hotel lobby and Penn Square Grille, the hotel's on-site restaurant. The impressive architecture in the public spaces-- especially the exposed brick and towering columns in the spacious lobby--distinguish this property from... More 

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Atlantic County, NJ
Contributor
15 reviews 15 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Considering that we were visiting Lancaster, an older city, my expectations of the Marriott were not too high. I knew the hotel would be nice, which is typical for a Marriott, but this property surprised me. I would have to say that it may be one of the most beautiful properties I have ever stayed in. The lobby is magnificent... More 

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Roscoe, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014

My family and I had two rooms in the Marriott this week. The lobby is beautiful and the location top notch for downtown activities. The staff was extremely friendly and courteous. I was happy with our stay but I had done my research and booked with a triple A rate that allowed us to park for free. Otherwise parking is... More 

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Kings Park, New York
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2014

This hotel more than met our expectations....We belong to Marriott and love most but this one was lovely...The lobby is huge and connected to the convention center...The brick from the old warehouse that once was there is worked into the multi level lobby....We stayed on the 19th floor and enjoyed a wonderful view... The bonus was that it's Christmas time... More 

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Additional Information about Lancaster Marriott at Penn Square

Address: 25 South Queen Street, Lancaster, PA 17603
Location: United States > Pennsylvania > Lancaster County > Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
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Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster
Hotel Style:
#5 Business Hotel in Lancaster
#8 Romantic Hotel in Lancaster
#11 Family Hotel in Lancaster

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