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Fairfield Inn & Suites Lancaster

2.5 of 5
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150 Granite Run Drive, Lancaster, PA 17601
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Fairfield Inn & Suites Lancaster
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214 Reviews from our TripAdvisor Community

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Mechanicsburg, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were visiting the Mount Hope Estate and Winery in Manheim, PA. I like to stay at Marriott properties. I used the Mobile Check-in and it worked as advertised. The room was great. Friendly front desk personnel. My wife is now looking at buying some feather pillows after sleeping on the pillows at the hotel. Good selection for a continental... More 

Helpful?
Thank Bill L
Malvern
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Amazing amazing amazing. Clean, crisp and well furnished. Nice breakfast. From booking to check in everything was incredibly smooth and staff accommodating. Our insurance company graciously put us up in a hotel after a huge leak in the attic rendered our home unlivable for a couple days, and having to choose a hotel in Lancaster so we could be close... More 

Helpful?
Thank Jessica O
Iowa
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent one week on business at this property. Arrived very late on the first day and had called the desk earlier to confirm reservation. Desk help was good and assured all was well. On arrival, the desk had read the note and room was ready. They informed me that, at least for them, they would not give the room away... More 

Helpful?
Thank Hobnail
Phyllis F, Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear Hobnail, Thank you so much for your very thorough review of our hotel. We are glad that you found our hotel to meet all of your needs during your stay, from the overall cleanliness, amenities and overall price. We will pass along your note regarding the green mission to our housekeepers. Just an FYI - there are a few... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

Pretty average Fairfield Inn. Room was good but someone was obviously smoking in their room and staff could find the person. Breakfast was below average with the scrambled eggs with water in the bottom of the serving dish. Probably not go back.

Helpful?
Thank helendorf
Phyllis F, Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear Helendorf, Thank you for reviewing your recent stay with us at the Fairfield Inn & Suites, Lancaster. We are glad that you found the room accommodations to be as anticipated. In regards to a guest smoking in the facility, we thank you for bringing it to our attention. We do make contact with those guests in the surrounding area... More 

Monroe, Louisiana
Level Contributor
174 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed December 6, 2015

Fairfield inns are the budget hotels for Marriott. This one lived up to what it was supposed to do. Clean with a comfortable bed..Had the Fairfield inn breakfast in the mornings. Several restaurants within walking distance While eating, one of the staff members sat down and talked. She gave us tips on the days activities. If you are looking for... More 

Helpful?
Thank catbird40319
Phyllis F, Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear Catbird40319, Thank you for taking the time to review our hotel after your recent stay. We are happy that you found our hotel was able to meet all of your expectations for value, cleanliness, comfortable, convenience and hospitality. We hope you found our staff's hints about the area helpful and that it enabled you to get the most out... More 

New Jersey
Level Contributor
83 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed November 17, 2015

This was our first stay at this Fairfield. The hotel was conveniently located to the things we wanted to see and do. The common areas were clean and comfortable and the front desk staff very friendly and accommodating. There were a lot of offerings for breakfast, including fresh hot foods. Our room was clean, neat and nicely appointed. We enjoyed... More 

Helpful?
Thank ArcheryFamily-NJ
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 13, 2015 via mobile

Fairfield Inn & Suites Lancaster at 150 Granite Run Dr, Lancaster, PA 17601 is exactly like the movie "Shinning". The only difference is bravo to the staff at 12:00am in the morning. They will go the extra miles to please you! Glad to know the employees of Marriott still carry the tradition and it's name well. Now, let's talk about... More 

Helpful?
Thank Fontanaditrev
FairfieldLancaster, General Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear Fontanaditrev, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay with us. Please accept our sincere apology. Please rest assure we will look into the issues you brought up to see that these were isolated issues that is corrected moving forward. Upholding our commitment... More 

NEW YORK
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 9, 2015

If I have to rate this between the very BEST hotel (Hyatt DFW) and the very WORST hotel (Howard Johnsons, Brook Park, IL) I would say this hotel is somewhere in between. The staff were all very friendly (with the exception of the housekeeper I met in the hall) and we were treated great by them. The breakfast was OK.... More 

Helpful?
Thank GRAMMY911NewYork
Phyllis F, Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear Grammy911NewYork, Thank you for your recent stay with us. We are glad that overall our staff made you feel welcomed in our hotel. Our breakfast room may get busy when our hotel is full. The layout of the breakfast room helps allow guests to get the hot food in one place, and if needed, utilize the toaster or grab... More 

Hampstead Maryland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 8, 2015

This is our second time spending one night this year. It's a great location to all the tourist and shopping spots. The bedroom and bathroom were clean and comfortable. We stayed in room 228. The breakfast area does get very busy and workers are seen working hard to keep things tidy and full. The food is fine, several different options... More 

Helpful?
Thank JoelHampstead
Phyllis F, Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear Joel, Thank you for the kind words. We were glad to have you back to enjoy another stay with us. Our breakfast room can get very busy on certain days when the hotel is full. We appreciate hearing how our staff worked to keep up with the cleanliness and supply of the food items. We look forward to your... More 

Boston, Massachusetts
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 23, 2015

This was just about an average place. Service was varied. Some staff was very nice , and others did anything they could to avoid contact with you. They frequently looked like they were in crisis mode. Food service was unkempt. I saw the staff drop stuff and just shove it out of their way with their foot. Beds are hard... More 

Helpful?
Thank jsmitherscsi
FairfieldLancaster, General Manager at Fairfield Inn & Suites Lancaster, responded to this review

Dear jsmitherscsi Thank you for taking the time out to review your recent stay with us and sharing your recent experience. Our apologies that not all of our staff was attentive and the breakfast area was unkempt. Our breakfast area can be very busy sometimes but that is no excuse for poor service or an unkempt area. We strive to... More 

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