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Hampton Inn Lancaster

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545 Greenfield Rd., Lancaster, PA 17601
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Hampton Inn Lancaster
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Hampton Inn Lancaster
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425 Reviews from our TripAdvisor Community

Traveler rating
    277
    105
    29
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    6
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174
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • All months
    (425)
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    (121)
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Cazenovia, New York
1 review
1 of 5 stars Reviewed yesterday NEW

My suggestion to you as a manager is to send "Sarah" to telephone etiquette school. As a college purchase agent I am constantly booking teams to stay all over the country. I recently had a $500 charge appear on my credit card statement and I called and asked if you could provide me with a receipt. I was told no,... More 

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Belmont, North Carolina
Level Contributor
188 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Close to the interstate and 10 minutes from shopping and restaurants, this hotel offers large clean comfortable rooms. Check in was easy and the front desk provided ideas for restaurants nearby for supper. There is an outdoor pool and patio area for guests and breakfast is served each morning. There is also free wifi.

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After a very bad experience trying to check in a young lady named Victoria took care of us and helped make our stay very enjoyable. The breakfast was very good and the coffee/tea bar that was open all day was well used. Victoria gave us several places to eat and we enjoyed the all. The beds were clean and oh... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings J5117GCstevenb ! Thank You so much for the "WOW" as it sounds like "Victoria" treated you well! Sometimes check-ins are a little hectic, as we know many attraction going / wedding guests like to check in early and our staff definitely scrambles after a sold out night to accommodate everyone's requests so we definitely appreciate the patience it takes,... More 

Clermont, Florida
Level Contributor
114 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

I did the advanced check-in and had my room key waiting for me when I checked in. I informed the desk clerk that I was traveling with a service dog and she acknowledged me. When I was bringing in my luggage, the manager came down the hallway and intercepted me asking about my service dog. He asked me what kind... More 

Was this review helpful? Yes 1
Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings Rob D ! Thank You so much for taking the time to write a review about our services and the hotel. It is good to see that you took advantage of our E Check-in services, however I see you encountered some issues and hopefully I can address them with you. The entire management team is concerned about the welfare... More 

Bethlehem, Pennsylvania
Level Contributor
158 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a standard Hampton Inn, you know what you'll be getting, but the lobby and the outdoor pool add a nice touch. The best thing about this hotel is the location and convenience to the highway, to downtown Lancaster and to Lancaster County.

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Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings LBGTtraveler ! We thank you for taking the time out of your busy travels to give us a review. We hope that you come back to our convenient hotel, however we hope to improve upon being "standard". At any time please let a member of our friendliest staff around let us know how we are doing or let us... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We checked in very late at night with no reservations. Room was very clean. Beds were comfy. Staff was exceptionally friendly and helpful with all of our "tourist" questions. Lol. I would definitely stay here again.

Was this review helpful? Yes
Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings MichelleBorenSmith ! Thank You for letting us be a part of your family vacation! We are located near so many attractions for the entire family vacation whether you are young or at least young at heart! We love our tourists and we are delighted to find out your expectations and send you off to where ever you wish to... More 

Montoursville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very accommodating, everything as promised! My company has used this location over the past several months for company wide meetings. Great location, close to many attractions, shopping, and dining. Would recommend for your company. Staff very helpful and friendly.

Review collected in partnership with Hampton

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Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings Ann C ! We appreciate the recommendation for your "business needs" review! Many of our travelers think of us as just a tourist destination, but for at least 5 days of the week we have several corporate travelers staying with us and their dedication has kept us in business for over 25 years! We truly can be your home... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed for one night with my son while in town for a baseball tournament. Nice & quiet room, satisfactory internet service, decent breakfast. Overall good experience. I would stay here again in a heart beat.

Review collected in partnership with Hampton

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State College, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel with a great location convenient to many of the area's attractions. Access is directly off Route 30 which makes it easy to get to. Rooms were very clean and the service at the front desk was quite good. We strongly recommend theis hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings Ronald L ! We appreciate your strong recommendation to stay with us! There are so many things to see and do in the Lancaster area, and we are in the heart of it all! You can probably drive less than 20 minutes in any direction from our hotel and find a days worth of activities for the entire family.... More 

Flemington, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Very clean. Nice location (close to Dutch Wonderland). Breakfast was average (just chaotic due to volume and food was average). Pool was not yet open (staff couldn't really explain why as the temperature was close to 90deg). Guest noise was loud (even after 1am). This is probably not the hotel's fault.

Review collected in partnership with Hampton

Was this review helpful? Yes
Chris T, General Manager at Hampton Inn Lancaster, responded to this review

Greetings Jayesh P ! Thank You for reaching out to you us and sharing a review about your stay. I am sorry that we did not meet your expectations about the pool being open, but I am glad to say it is now ready and inviting, so come on back for a sensational swim. The weather leading up to Memorial... More 

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