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Quality Inn Pocono Resort

2.5 of 5
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Route 940, Lake Harmony, PA 18624
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Quality Inn Pocono Resort
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Ranked #1 of 3 Hotels in Lake Harmony
A recent review
3 of 5 stars reviewed 1 week ago
Mcoh9570 Freeport, New York
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56 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
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Huntington Station, NY
Level Contributor
16 reviews
2 of 5 stars Reviewed 5 days ago NEW

The hotel was old and needed repair. The pool and surrounding area were not clean. All the carpeting was damp. My bedroom was clean as was the bathroom but none of the public rooms were as clean. The hotel staff were very friendly and of assistance. I would not recommend this as a comfortable place to stay while in the... More 

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Level Contributor
1 review
2 of 5 stars Reviewed 6 days ago NEW

This hotel was just ok. It needs some major updates. The duvet draped across the bottom of each bed was filthy. Otherwise the sheets appeared to be clean. Beds were moderately comfortable. Shower had some yellowing stains as did the toilet, which was very slow to flush. Room was a bit dusty, desk, tv stand, night stand could have used... More 

Was this review helpful? Yes
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

We want to thank you for sharing your experience, though we are very sorry to hear that you may not return. Rest assured you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future.... More 

Travelers are raving about these Lake Harmony hotels

High Point, North Carolina
1 of 5 stars Reviewed 6 days ago NEW

This Hotel A.K.A (Glorified Motel) was the worst Hotel I have been to. The room smells moldy. The bathroom was gross and unkempt and the whole property is not taken care of. I've seen other reviewers comments about the hotel and thought they were just exaggerating because I am always one to give people the benefit of the doubt; but... More 

Was this review helpful? Yes
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I hope you'll accept our sincere apologies for the lapse in service and convenience that you encountered. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate... More 

Freeport, New York
Level Contributor
70 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 1 week ago

We took a small weekend getaway. White family to feed and everything else you spend on we figured give this a shot for the price. Rooms decent, pool is ok it is overdue for a Reno as the building and grounds. There's a great breakfast every morning, otherwise your left alone. Pet friendly and overall rooms are clean and everything... More 

Was this review helpful? Yes
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. We appreciate the compliments and the comments regarding areas where can improve. We also hope that you will be far more impressed with our improved accommodations and services during your next visit! More 

Pennsylvania, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I wanted to do a little get away with the kids. Just overnight away from the city. I found this hotel though Choice Hotels. While the outside isn't the greatest and some amenities are dated, this is a great hotel for the price. I feel like too many people want to pay Quality Inn prices but want... More 

Was this review helpful? Yes 1
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service. We're glad you had a great time with us and we look forward to serving you and... More 

Jersey City, New Jersey, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there for one night. My son had a soccer tournament. The hotel address is hard to find after getting lost for an hour, we found it. Checking was pretty fast. We got a room that smelled horrible located on the first floor. Thankfully I spoke to the front desk and I was able to move to the third... More 

Was this review helpful? Yes 1
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations. I am glad that you enjoyed the value of our hotel! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful... More 

Philadelphia, Pennsylvania
Level Contributor
439 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 454 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What? You were expecting luxury? After all, you are staying at a Quality Inn in the Poconos, so reset your expectations, go hiking at splendid nearby Hickory Run and relax. For just $89 per night (AAA rate I believe) you get a clean, comfortable and fairly spacious room with bath. Plus you encounter some of the most solid, appreciative and... More 

Was this review helpful? Yes 2
Wilkes-Barre, Pennsylvania
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I only needed to stay one night but was very happy with the room, clean and comfortable beds. The hotel staff were very accommodating and friendly. Breakfast was served from 6:30 am with very good choices; even waffle makers! I did not use the pool but it looked very nice and clean. I would stay again.

Was this review helpful? Yes
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

We are so pleased to hear that you enjoyed your stay! Thank you so much for your kind review and compliments to the dining options at our hotel. We look forward to your next visit! More 

Port St. Lucie, FL
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 23, 2015

We stayed there on May 11, 2015 just for one night. We were all tired by the time we got there. I unfortunately have a condition where toxins (mold, air fresheners) can do me harm. I did notice the air freshener at the desk, but luckily there were no other air fresheners to be seen on the property. They let... More 

Was this review helpful? Yes
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We hope that you will accept our... More 

Mount Pocono, Pennsylvania
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 22, 2015

This was a 1-night stay to attend a wine festival at a nearby resort. This hotel has changed owners several times over the past 10 years, and it's now a Choice Hotel, which my husband and I came to appreciate on a recent cross-country trip. The hotel sits off the busy roadway in a setting surrounded by trees, so you... More 

Was this review helpful? Yes 1
GM08751, Guest Relations Manager at Quality Inn Pocono Resort, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We appreciate how you have let us know what areas of our service impressed you and which were lacking. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and... More 

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