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Hyatt Place Philadelphia / King of Prussia

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440 American Avenue, King of Prussia, PA 19406
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Hyatt Place Philadelphia / King of Prussia
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Hyatt Place Philadelphia / King of Prussia
Review This Hotel

251 reviews from our community

Traveler rating
    153
    64
    19
    12
    3
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93
41
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71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Chicago
Top Contributor
210 reviews 210 reviews
79 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 1 week ago

As a frequent traveler I have spent many nights in Hyatts, Hiltons, Marriotts etc. Each has their own brands for various price points, and I am familiar with them all. So I have a decent perspective on expectations for a Hyatt Place in suburban Philly. It all started OK with a very friendly and efficient late check in. Even at... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Dear Kgems, Thank you for your feedback. As per our previous correspondence, I apologize again that your visit with us was not to your satisfaction. I can only hope that you will consider us in the future so that we may have the opportunity to change your view of our hotel. Best Regards. More 

Milan
1 review
4 of 5 stars Reviewed 1 week ago

Maybe the hotel is not very close to the Dome, but there is a tramstation just outside. The service personal is very helpful and friendly. The rooms are clean. I do not travel so much, but I think it was quite cheap for what I've received.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Dear Manuel J, Thank you so much for taking the time to post a review on the TripAdvisor forum. I am pleased to hear that you enjoyed your time with us, here at the Hyatt Place Philadelphia/King of Prussia and look forward to having the opportunity to serve you again in the future. Safe Travels. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Our room just seemed a bit run down. The cleaning staffs efforts are sub par at best. Tables and countertops were dusty. Carpet was not vacuumed. A used tissue found under the pillow, so apparently the didn't change the sheets either. The best part is the room wasn't quite ready when we checked in because they had to "inspect it... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Dear Nyblackhawk, Thank you for your review. I wanted to personally reach out and apologize for your poor experience, which although not typical here it is still clearly not acceptable. Your review has been shared with the housekeeping leadership team so that a service failure similar in context does not occur again. Again, I thank you for your honesty and... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

As they say, "it ain't over till the fat lady sings", well that's how they say it where I'm from anyway. I've been here for nearly two weeks on business, and still have a few days yet before I fly back home. I come and go as many I'm sure throughout the day, and it's quite refreshing to see people... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Dear Darell J, Thank you for taking the time to offer your assessment of the Hyatt Place Philadelphia/King of Prussia. I am pleased to hear that the staff, in particular Adam have taken care of you during your stay. The team here works very hard to ensure guest satisfaction, so it is nice to hear your kind words via this... More 

New York City, New York
Contributor
19 reviews 19 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2015

Being part of Hyatt's low cost brand, the hotel did pretty well. Everything was as expected and $10 welcome credit for being a Hyatt Diamond member was well received. It's quite useful for picking up a few bottle of water from the hotel cafe.

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Dear Paul L, Thank you for your recent review of the Hyatt Place Philadelphia/King of Prussia. As a well-traveled Hyatt Gold Passport Diamond member, your input is invaluable as our team works incredibly hard to satisfy each and every guest we serve. It was our pleasure to host you and we hope to do so again in the future. Best... More 

New York City, New York
Top Contributor
63 reviews 63 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 24, 2015

Some of the newer Hyatt Places especially in more urban-ish/within walking distance or right at a busy area of town have a bit more hipness and more of a expansive, therecould be a celebration or office happy hour bash at any moment vibe. This is not that kind of a hotel as it is tucked in an office park and... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Zamalama, Thank you for taking the time to share your recent experience at the Hyatt Place Philadelphia/King of Prussia. Your comments have been shared with the team, who all work very hard to ensure each of our guests leave satisfied. It is our hope that we are able to serve you again, the next time your travels take you to... More 

Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 23, 2015

Loved the hotel and the area. Easy access to everything. Staff was very nice and accommodating. Offers free wifi, had a continental breakfast, cafe, pool, computer area for internet. Rooms large and comfortable.

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

LisaC5246, Thank you for your review of the Hyatt Place Philadelphia/King of Prussia. It is always nice to hear from our guests as we strive to exceed the expectations of everyone we serve. We hope to see you again! Safe Travels. More 

Sevenoaks
Contributor
20 reviews 20 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 22, 2015

We stayed at this hotel between the 12/17th January and made a great choice in selecting this hotel. After a long flight from the UK and after British Airways losing one of our bags we arrived at the hotel. I was traveling with my Daughter on the sole purpose to go shopping . We have been all over America but... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Dear KentishmaidSevenoaks, Thank you ever so much for the kind review of the Hyatt Place Philadelphia/King of Prussia. Your comments pertaining to our overall services and amenities as well as Adam's hospitality have all been shared with the team, who all work very hard to impress all of our guests. I thank you on their behalf for being our guest... More 

Victor, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2015

Traveled to King of Prussia for a gymnastics competition recently and stayed at Hyatt Place. The staff were very helpful, courteous and seemed very interested in ensuring that we would consider this hotel when in the area again. The room was very clean, comfortable and very spacious. The bed was the most comfortable bed I have ever slept on in... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

Vaughn249, Thank you for your review of the Hyatt Place Philadelphia/King of Prussia. I am pleased to hear that our services and amenities were to your liking. Your comments have been shared with the team, as they all work very hard to satisfy each of our guests on a daily basis. We hope to be able to service you again... More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 10, 2015

I recently stayed at this hotel with my mother on a shopping trip. The staff were wonderful! Especially Alex, Hunter & the assistant general manager, whose name has escaped me. They were very accommodating, especially as we took full advantage of the complimentary shuttle service. We generally never had to wait for more than 15 minutes, which we planed for... More 

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HPHOPGM, General Manager at Hyatt Place Philadelphia / King of Prussia, responded to this review

TravelJunkie408, Thank you for your recent review of the Hyatt Place Philadelphia/King of Prussia. It is nice to hear that our team was able to impress you with their hard work and dedication. Conversely, it is disappointing to hear that your stay was impacted by noise from other guests. We work very diligently to ensure all guests are comfortable while... More 

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