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Crowne Plaza Hotel Philadelphia - King of Prussia

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260 Mall Blvd, King of Prussia, PA 19406
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Crowne Plaza Hotel Philadelphia - King of Prussia
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Crowne Plaza Hotel Philadelphia - King of Prussia
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246 reviews from our community

Traveler rating
    80
    114
    36
    15
    1
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37
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106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Philadelphia - King of Prussia
See the most recent reviews
Central Ohio
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 1, 2011

I traveled to King of Prussia Mall to do some back to school shopping with my two teenage daughters. We opted for the shopping package. This cost us $159 for the night and included the room, a $50 American Express gift card as well a a buffet breakfast for two. The staff was very friendly. We used the complementary hotel... More 

Was this review helpful? Yes 1
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you so much for such a comprehensive and complimentary review! I really appreciate all of your kind remarks and will be sure to share them with my team. Our location to the King of Prussia Mall is great for so many reasons (restaurants, movies, etc.) but of course shopping is the main attraction. I was very happy to see... More 

Tucker, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2011

Great service, even when we checked in almost 6 hours late at 3am. Nice room. When we got in the pull-out bed was already set up and turned down. Good food downstairs. If you're a Crowne Club member you get an awesome continental breakfast set up in the room they have on the fifth floor. We'll be back. Only down... More 

Was this review helpful? Yes
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you for your nice comments about our hotel. We pride ourselves on anticipating our guests' needs so it is rewarding to see that you felt the service was "great". I am happy to see that you experienced our Club Level services. Although it is at a slightly higher cost, it really does provide another level of service that we... More 

Clayton, North Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 31, 2011

The hotel was absolutely beautiful! Very clean , lots of little lounge areas with chairs/couches & even a piano! The entire staff was pleasant and accomodating. No matter what time of the day/night you were walking around the hotel if a staff member saw you they said hello & asked how you were enjoying your stay. That was really nice.... More 

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rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you very much for your kind remarks. We appreciate your feedback and are very happy that you found our hotel so nice. We work hard to make sure everything is clean and comfortable and our staff is genuinely interested in making sure you enjoy your visit to our hotel. I wanted to take this opportunity to let you know... More 

Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 17, 2011

I stayed for 5 days for a work trip. The rooms were good size and comfortable. The hotel restaurant and room service were good. Expensive, but that's pretty standard for hotel eating. The hotel staff was all very nice and friendly The wifi in the room is excellent and the one bed rooms have a sofa and table as well... More 

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rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you for your feedback about your recent stay at the Crowne Plaza Valley Forge. I am thrilled that you found the rooms so comfortable and the WIFI excellent. We recently increased our bandwidth to allow our guests to use all their electronic gadgets without sacrificing speed! I am especially happy that you were pleased with our staff. I think... More 

Hazleton, Pennsylvania
Top Contributor
78 reviews 78 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 27, 2011

This trip was our annual mother/daughter KOP trip for a competition. Again we had a great stay at this facility. As the previous review stated, the check in was fast and the front desk staff friendly. The room is nice - not the best I have ever seen but definitely good. The location is great - you can walk to... More 

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rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

On behalf of my entire team I would like to thank you for your kind remarks. We're very happy to hear that you continue to use and enjoy our Crowne Plaza Valley Forge. We're thrilled to be a small part of your annual family tradition. We your feedback a great deal and will work hard to earn your business each... More 

Scranton, PA
Contributor
18 reviews 18 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 25, 2011

We stay at the Crowne Plaza twice each year...once in the Spring and once in the Fall. Our last stay was Saturday, May 21st. It's location to the mall is perfect...right across the street. You could actually walk it if you chose to but the drive is very quick and easy. The hotel itself it the nicest mid-priced hotel I've... More 

Was this review helpful? Yes
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Wow - I could not have written this review any better if I wrote it myself!! Thank you very much!!! I appreciate all of your kind words about my hotel and my team. Thank you for your business and for taking the time to share your experiences here on tripadvisor for others to view! I am looking forward to your... More 

Williamsburg, VA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 13, 2011

We had the good fortune of being upgraded to an Executive Suite and it was very nice! Spacious and set up for entertaining with wet bar & refrigerator in living room. Granite (or granite like) counters and some table tops, clean right down to the carpet. Refrig in bedroom also. Large, flat screen, hi def TV in bedroom and living... More 

Was this review helpful? Yes
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you so much for your comments about your recent stay at the Crowne Plaza Valley Forge. We pride ourselves on our attention to detail and are always thrilled to hear such positive feedback regarding our efforts. I am especially thankful for your recognition of my associates. I am fortunate to have so many excellent team members. Thank you again... More 

Dubai, United Arab Emirates
Top Contributor
179 reviews 179 reviews
169 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed May 24, 2011

This large business hotel located near the shopping mall of King of Prussia is big with business travelers, conventions and for large group events. The room was above average size, and with the expected high quality furnishings and bedding found in Crown Plazas. The included breakfast was of unusually high quality and variety; more than just continental, it included several... More 

Was this review helpful? Yes
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you very much for having been our guest and for taking the time to share your thoghts. We appreciate your feedback a great deal and are extremely happy that you found breakfast to be such an enjoyable expereince. We have an outstanding team of culinary professionals that work hard to make sure our guests are pleased.....I will be sure... More 

Hong Kong, China
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 17, 2011

Stayed for 2 nights, easy check in and very friendly staff. You need a car to get around the area and taxis are usually waiting outside the hotel so keep that in mind. The beds were comfortable and the room was clean but smelled like smoke. It is very easy to get across to the huge mall (just across the... More 

Was this review helpful? Yes
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you very much for your comments. We appreciate all feedback we receive and are extremely pleased when that feedback is very positive, such as yours. It is especially gratifying to read your note about our "very friendly staff". We feel confident that we have hired and trained the very best associates.....it is nice to see that they are delivering... More 

Ashley, Pennsylvania
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 24, 2011

Staying at the Crown Plaza, was a pleasure. The adjoining room request was granted, room service was pleasent and the breakfast buffet was one of the best. The hotel is within walking distance to the King of Prussia Mall. They do offer use of the Ballys gym, which has a pool, but it is not inside the hotel. One must... More 

Was this review helpful? Yes 3
rmcgowan, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Thank you for your kind remarks about my hotel. My team and I can't thank you enough for taking the time to write such a positive note about your recent stay. I was especially pleased that you found your room spotless. We take cleanliness very seriously and are always happy to receive excellent reviews in that regard. We hope you... More 

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