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All 16 King of Prussia hotels

Crowne Plaza Hotel Philadelphia - King of Prussia

3.5 of 5 Hotel   |   260 Mall Blvd, King of Prussia, PA 19406
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Ranked #8 of 16 Hotels in King of Prussia
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 days ago
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223 reviews from our community

Traveler rating
    73
    104
    30
    15
    1
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55
35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
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English first
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a family wedding reception, with both out of town and local guest staying1-2 nights. We had a block of 15 rooms, none of the guest had any complaints about their rooms. The service was great. The banquet facility,I ties and Erica, the event planner worked closely with us, to plan a great reception. The reception food was great,... More

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Hazleton
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Great location for shopping and dining. The staff was very friendly. My complaint is that we found hair in the shower and food stuck to the brim of one of the coffee cups. It ruined the otherwise perfect getaway.

Was this review helpful? Yes 2
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. I appreciate your letting me know about your experience. I am happy to know that you enjoyed our location and found the staff friendly. I am sorry you did not enjoy everything about your stay and will look into the issues you raised with your room. One thing we absolutely pride ourselves on... More

Toronto, Canada
Top Contributor
75 reviews 75 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, we did not really like this place. First impression: the carpet in the hallway on the fourth floor is really gaudy, and it does not go well at all with the neutral tone wall paper. In the room, the carpet was quite faded and washed out. One of the sheets on one of the beds had many little holes... More

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your taking the time to write. Thanks for highlighting the fact that the room was clean, the beds comfortable and the bathroom new. I am surprised and disappointed that you didn't like the new hallway carpet...most of our guests find it very appealing. Thanks again for your kind remarks. We appreciate... More

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I hosted a 50th B day party for my husband for about 50 guest only 40 showed, The ballroom was great food was tasty, service was ok. My complaint is my tab for consumption bar, I felt that my tab was inflated . I spoke to Catering Manager to resolve issue absolutely no help at all it was my word... More

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for taking the time to write about your experience at my hotel. I am happy to know that you enjoyed the food and found the ballroom to be nice. I am very sorry you were not happy with the result of your bill. I must say that I did verify the accuracy of the bar bill... More

Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent location, clean and great service. will visit again. There is alot of shopping and great restaurants in the area. A good choice for the whole family to spend time together. The only inconvenience is the lack of the pool in the hotel.

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, I cannot thank you enough for your kind words. We are very happy you enjoyed your stay with us to rate us so highly. I know my team will appreciate that you found the service to be great. I will be sure to let them know of your comments. We look forward to serving you again on your... More

Redwood City
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stay at this hotel every week for work. I usually order room service one of the nights I am there. The last 2 times I tried to order some food I was unable to actually get the food. The first bad expereince I called for room service and no one answered. I hung up and called again. I did... More

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, First and foremost, I want to thank you for your business! We do appreciate your choosing to stay with us on a regular basis. Secondly, please accept my apology for the recent room service issues you experienced. We generally score very well in our food & beverage operations but we are always looking to improve our service delivery.... More

Phoenixville, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 14, 2014

My husband and I recently stayed overnight at the Crowne Plaza Hotel in King of Prussia. The room was updated and clean. With our stay, we were able to access the LA Fitness gym and its other amenities such as the sauna, pool and stream room. The location of the hotel is very good, within walking distance of many restaurants... More

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for posting your comments. We appreciate the feedback very much. Most importantly, we are happy to know you enjoyed your visit and found the hotel to be updated and clean. Those are critical elements to a successful operation. It is nice to know you found the location very good as well!! Thank you! We hope to... More

Fairlight, Australia
Top Contributor
97 reviews 97 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 13, 2014

Stayed for two nights. Was able to check in at 8am and get a room, which was helpful. Room was clean, large and comfortable. My room faced the carpark so I had to be a little discrete after my shower. The bar was ok, but very lifeless . At least the bar staff tipped us to the locations that were... More

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your taking the time to write. I am very happy that my team was able to get you in a room very early and that it was a helpful. Hopefully, you will have an opportunity to return to our area. We would love to improve on our services to exceed your... More

Huntingdon, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 9, 2014

First and foremost this hotel was very clean, the room was nice and the breakfast buffet at. $13.99 was pretty decent. The location is good by the mall and depending on traffic anywhere from 30 min to an hour to the downtown area. Now the bad. The doors to the rooms allow all sound from the hallway to enter the... More

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We really appreciate your taking the time to write. It is great to know you found the hotel clean and convenient and breakfast a good deal. We pride ourselves on our attention to detail and cleanliness is one of those most important details. We are sorry to hear that you had some noisy... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 8, 2014

I was very happy with my stay at the Crowne Plaza. The hotel, and staff were wonderful. I want to send a special Thank You to Mr Bud Meredith for making my stay exceptionally wonderful, as well as answering all of my questions about the King of Prussia area. I highly recommend this hotel, very clean property, peaceful, spa like... More

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you so much for such a glowing review. We appreciate all of the positive comments especially your recognition of Bud Meredith. Bud is just one of many long-term associates we have here who really understand the importance of guest service. I will be sure to recognize him publicly. Thanks also for the "shout out" about our Green... More

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Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406
Phone Number:
Location: United States > Pennsylvania > King of Prussia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza

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