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Crowne Plaza Hotel Philadelphia - King of Prussia

3.5 of 5 260 Mall Blvd, King of Prussia, PA 19406
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Certificate of Excellence 2014
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Crowne Plaza Hotel Philadelphia - King of Prussia
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Crowne Plaza Hotel Philadelphia - King of Prussia
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233 reviews from our community

Traveler rating
    77
    106
    34
    15
    1
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57
37
13
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for a weekend. Check-in was simple and our room was clean when we arrived. I did not find the staff to go above and beyond what they were expected to. They just did what they had to and that was all. The location was great. Close to the King of Prussia Mall and had a lot of... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks for taking the time to write. We appreciate your feedback and will use it to continue to work at delivering the very best product and service to each guest every visit. We hope you will have the opportunity to stay with us again. I am certain you will have an even better experience. Sincerely, Bob McGowan General... More 

poodlegirl
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The noise level in this hotel was too much for me- I heard everything in the rooms above me, outside in the hall and through the walls. Too noisy, or the walls are just too thin. The hotel staff were very friendly

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for taking the time to write. I appreciate your feedback very much and will be sure to share your kind remarks about my staff. I know they will be pleased that you found them to be very friendly. I hope to be able to speak with you directly to get more details as to your other... More 

Brussels, Belgium
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As a returning customer, I have to say that I have mixed feelings about this place. From one side, the location is ideal to quickly reach King of Prussia and Renaissance, and you're just in front of one of the biggest shopping mall in the world. And, the restaurant and room service are very good. On the other side, my... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for taking the time to write and share your feedback. We appreciate all of the very positive comments and are thrilled that you enjoyed your stay. I am sorry about the soda machines being serviced while you were here. As a new Brand standard, we were switching from Pepsi to Coke which forced us to take... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

I had a business trip to the Crowne Plaza KOP last week. The staff was wonderful. I had a neighbor with a crying baby and they offered to move me immediately. The gym is amazing, you get access to a full gym with a pool and track. The bar tender was great and I was able to order food when... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you so much for the excellent review. I really appreciate the recognition of my team for their efforts...I will be sure to share your comments with each of them. I am very happy to hear you enjoyed the access to LaFitness as well as our food and beverage services. I hope you will have the opportunity to... More 

Minnesota
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2014

Crowne plaza is a very nice and beautiful hotel. Rooms are very clean and lobby looks nice. My biggest turn off at this hotel was the discourteous telephonic behavior of one of ladies at the reception. I called front desk from my room for the VERY first time to ask a few questions such as, "Is there free breakfast at... More 

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. I appreciate your taking the time to write and all of your positive comments about my hotel. I am sorry to hear that you had a less than satisfactory experience with one of my associates and will be sure to use your feedback to continue our efforts at delivering the very best service... More 

York, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2014

I looked at many reviews before booking our room and really tried to manage my expectations downward. Namely that the pictures on the website probably were taken years earlier and the hotel would look radically different. I was completely wrong and wonderfully surprised. Hotel and room in particular was clean, neat, modern and it looked just like the pictures on... More 

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you so much for taking the time to share your feedback about your recent stay. I am thrilled to know that you enjoyed the hotel (especially the free breakfast surprise!). Thanks as well for pointing out that you found the hotel clean, neat and modern, all priorities for my team!! It is great to know you will... More 

Senior Contributor
29 reviews 29 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 28, 2014

Best location in the area - of course, they are right off of 202, close to all major highways and maybe 100 steps from one of largest malls in the country. But thats not it - but it helps. The room are very modern and extremely clean. Breakfast is great! The staff is great - very helpful and engaging. They... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, I cannot thank you enough for your kind remarks about your recent stay. I am certain my team will be thrilled to know how pleased you were with your entire visit. I will be sure to recognize Joe for his extra effort as well. We certainly look forward to your next visit to King of Prussia and we... More 

PHILADELPHIA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

By son and daughter in law had their wedding reception here recently. We had a fabulous time and all of my out of town family and friends enjoyed themselves. The staff was very accommodating to all our needs, food at the restaurant was very good. Erica and the staff that were responsible for the reception, Thank you for all that... More 

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Sandra, I cannot thank you enough for all of your kind remarks about your son's wedding held recently at the Crowne Plaza - King of Prussia. I know Erica and our entire food & beverage team will be thrilled that you enjoyed the event so much to offer a 5-Star review. We all appreciate it a great deal. We... More 

East Lym
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2014

Spotless room and bath. Really super comfortable bed. Sleek and contemporary bathroom design. Friendly staff from the front desk to the housekeeping staff that you pass in the hall. The fitness facilities at the hotel are top knotch as they have a relationship with LA Fitness which is right next door. You do have to go outside to get to... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you so much for taking the time to write such a complimentary and comprehensive review of your recent stay. I appreciate all of the positive comments and am especially happy to hear how much you enjoyed the service provided by my team and the superb fitness facilities we are fortunate to have at our disposal. Sorry about... More 

Contributor
17 reviews 17 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 16, 2014

We had a family wedding reception, with both out of town and local guest staying1-2 nights. We had a block of 15 rooms, none of the guest had any complaints about their rooms. The service was great. The banquet facility,I ties and Erica, the event planner worked closely with us, to plan a great reception. The reception food was great,... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, I cannot thank you enough for all of your kind words. We are very happy you and your guests enjoyed your event a great deal. I know Erica and the rest of our team will appreciate that you found the food and service to be great. I will be sure to let them know of your comments. We... More 

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Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406
Phone Number:
Location: United States > Pennsylvania > King of Prussia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza
Hotel Style:
#3 Green Hotel in King of Prussia
#6 Family Hotel in King of Prussia
#8 Business Hotel in King of Prussia

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