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Crowne Plaza Hotel Philadelphia - King of Prussia

3.5 of 5 260 Mall Blvd, King of Prussia, PA 19406
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Certificate of Excellence 2014
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Crowne Plaza Hotel Philadelphia - King of Prussia
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Crowne Plaza Hotel Philadelphia - King of Prussia
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239 reviews from our community

Traveler rating
    77
    111
    35
    15
    1
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57
37
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100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spokane Valley, Washington
Top Contributor
53 reviews 53 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When you think Crowne Plaza you think rather pricey but with many amenities and a modern well maintained facility. This is not the case for this facility. The outside was dark with very few lights. In fact the party I was with wondered if it was even open. the front desk staff was polite and helpful. The bar was dated... More 

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. I appreciate that you would take the time to write about your experience. I am sorry you didn't enjoy your stay and hope that you will give us another opportunity to take care of you while in our area. I do want to clarify that we have blackout drapes in every room. They... More 

Cork, Ireland
Contributor
17 reviews 17 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Key points: pretty convenient location, comfortable bed, clean, reasonably quiet, access to a great gym. Apart from that nothing special. The staff were helpful throughout. My good rating is purely based on sleep, cleanliness, and staff. But if you're looking for more than a bed, then there is the negative stuff. The bar was soulless, the restaurant just about okay... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. I appreciate that you would take the time to write about your experience. I am especially pleased to know that you found the hotel to be very clean, the staff friendly and that you slept well. I am thankful for all of your feedback as it is helpful as we evaluate what we... More 

Reading,PA
Top Contributor
60 reviews 60 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The desk staff was friendly and was quick to get us on our way to the room with no attitude lulls at all.They seemed to be glad that we selected their place.Rooms are not fancy and did have some nice pillows and not pancakes. TV channel selection was decent.Room heater was rather quiet. Shower was very comforting,water could be extremely... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks very much for your review. I especially appreciate how comprehensive your comments are. You touched on just about every aspect of what we do which is very helpful as we continually evaluate our performance. I am thrilled that you enjoyed everything and hope that you will consider staying with us again should your travels bring you back... More 

Bangalore, India
Contributor
20 reviews 20 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of the property is bang opposite the mall . It was great because I worked and my wife shopped . The rooms were OK , Nothing spectacular. Very basic . But the service was pretty good and staff were friendly . Location is the best advantage specially for shoppers

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your kind remarks. We appreciate that you found the hotel location to be excellent for you and that you enjoyed our friendly staff. We hope you will have the opportunity to stay with us again sometime soon. Until then, safe travels and have a great 2015!! Sincerely, Bob McGowan General Manager More 

Contributor
17 reviews 17 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

My husband and I stay every year for his company Christmas party. Front desk staff has always been friendly and welcoming. Rooms are clean and the food has always been good. Some wait staff could use an attitude adjustment but are overall OK.. No safe in room which I'm not too crazy about but it's only one night so not... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your kind remarks. We appreciate that you stay with us each year for your husband's Christmas Party and are happy to know you enjoy your stay each and every time. We hope to have you stay with us for years to come. Thank you again for your feedback. Have a very happy and... More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 9, 2014

I stayed here for a weekend. Check-in was simple and our room was clean when we arrived. I did not find the staff to go above and beyond what they were expected to. They just did what they had to and that was all. The location was great. Close to the King of Prussia Mall and had a lot of... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks for taking the time to write. We appreciate your feedback and will use it to continue to work at delivering the very best product and service to each guest every visit. We hope you will have the opportunity to stay with us again. I am certain you will have an even better experience. Sincerely, Bob McGowan General... More 

poodlegirl
Top Contributor
51 reviews 51 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 5, 2014

The noise level in this hotel was too much for me- I heard everything in the rooms above me, outside in the hall and through the walls. Too noisy, or the walls are just too thin. The hotel staff were very friendly

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for taking the time to write. I appreciate your feedback very much and will be sure to share your kind remarks about my staff. I know they will be pleased that you found them to be very friendly. I hope to be able to speak with you directly to get more details as to your other... More 

Brussels, Belgium
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2014

As a returning customer, I have to say that I have mixed feelings about this place. From one side, the location is ideal to quickly reach King of Prussia and Renaissance, and you're just in front of one of the biggest shopping mall in the world. And, the restaurant and room service are very good. On the other side, my... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for taking the time to write and share your feedback. We appreciate all of the very positive comments and are thrilled that you enjoyed your stay. I am sorry about the soda machines being serviced while you were here. As a new Brand standard, we were switching from Pepsi to Coke which forced us to take... More 

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 18, 2014

I had a business trip to the Crowne Plaza KOP last week. The staff was wonderful. I had a neighbor with a crying baby and they offered to move me immediately. The gym is amazing, you get access to a full gym with a pool and track. The bar tender was great and I was able to order food when... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you so much for the excellent review. I really appreciate the recognition of my team for their efforts...I will be sure to share your comments with each of them. I am very happy to hear you enjoyed the access to LaFitness as well as our food and beverage services. I hope you will have the opportunity to... More 

Minnesota
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2014

Crowne plaza is a very nice and beautiful hotel. Rooms are very clean and lobby looks nice. My biggest turn off at this hotel was the discourteous telephonic behavior of one of ladies at the reception. I called front desk from my room for the VERY first time to ask a few questions such as, "Is there free breakfast at... More 

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. I appreciate your taking the time to write and all of your positive comments about my hotel. I am sorry to hear that you had a less than satisfactory experience with one of my associates and will be sure to use your feedback to continue our efforts at delivering the very best service... More 

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Additional Information about Crowne Plaza Hotel Philadelphia - King of Prussia

Address: 260 Mall Blvd, King of Prussia, PA 19406
Phone Number:
Location: United States > Pennsylvania > King of Prussia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - King of Prussia 3.5*
Number of rooms: 225
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Also Known As:
Crowne Plaza Valley Forge
Valley Forge Crowne Plaza
Hotel Style:
#3 Green Hotel in King of Prussia
#6 Family Hotel in King of Prussia
#8 Business Hotel in King of Prussia

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