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Crowne Plaza Hotel Philadelphia - King of Prussia

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260 Mall Blvd, King of Prussia, PA 19406
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Crowne Plaza Hotel Philadelphia - King of Prussia
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262 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, New York, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night. Got a king room, nice bed and everything was in order. We didn't have time to go somewhere outside the hotel and had all our meals there. Food was good. Staff at the front desk was helpful. Also kitchen staff that helped set up our conference were nice and courteous. I know there is... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago NEW

Despite all of the construction going on at the mall right across the street, the hotel is nice. The room was decent size and so are the beds. the bathroom has a sliding door for the main door, so that was less private (for me, anyway). The rooms aren't very soundproof. No washer/dryer for guest use. Bring your own shampoo/soap... More 

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your review of your recent stay at the Crowne Plaza - King of Prussia. I appreciate your comments and am pleased to know that you enjoyed your stay. I will be sure to pass your comments on to my culinary team and will recognize Roberta for her efforts during your breakfast. Thanks for all of... More 

New York City, New York
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My colleagues and I stayed at this hotel when our usual hotel was over-booked. The staff at reception were welcoming but from that point, it went down hill. The rooms are old and stuffed with furniture from another decade or two, and all of it too large for the room so one is constantly bumping into things. The AC is... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate it very much. I want to thank you for recognizing my staff at the front desk and in the restaurant. I will be sure to pass on your comments. I am also grateful for your positive comments about our breakfast buffet! Naturally, we are disappointed that you did not enjoy the... More 

Allison Park
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here on the way to Wildwood Crest, NJ, and the hotel was very solid. It is located in a mall complex, which is a good thing for a Philly hotel. It is located near good restaurants. The pool closed too early--only complaint.

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your comments and are very happy to know that you enjoyed your stay. I am especially pleased that you found our location near the King of Prussia Mall to be ideal. It is a great benefit to most of our guests being so close to a variety of premium stores and... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Overall it is a great hotel, but the best thing is the attention and service of the guy that is at night (sorry I can't remember his name) He treats you like family. I will return to this hotel just because of him.

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your kind remarks. We appreciate the 5-Star rating a great deal. Most of all, we are happy that you enjoyed your visit so much. I will be sure to recognize my night supervisor for his extra effort on your behalf. Thank you for having selected the Crowne Plaza - King of Prussia! We... More 

Oneonta, New York, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean and the bathroom was very nice. But...the beds had big indentations from being old and overly used. The sheets were extremely loud. I think the door was made of cardboard as you could hear even the quietest conversation in the hall. Overall, not great.

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your comments and are always working to improve on our product and service. I am surprised that you did not enjoy a restful sleep as most guests do. However, I am happy to tell you that we are in the process of installing all new mattresses in every guest room. That... More 

Ohiopyle, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed June 20, 2015

This hotel was amazing! Definitely a bang for your buck! We booked on Hotels.com for what was a pretty cheap price for what the room entailed. The staff was very welcoming and helpful upon checking in. I left a key for my wife who joined me later in the evening, and the front desk was very accommodating to this. The... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We appreciate your comments and are happy to know that you were so impressed with the hotel and our service. I will be sure to share your comments with our team. I know they will be thrilled that you enjoyed your stay.Thank you also for recognizing our outstanding location to the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 18, 2015

The crowne plaza was a very nice hotel. Location was great, very close to the mall. They have a great breakfast! Location is about 30 min from downtown Philadelphia. Everyone at front desk was friendly and helpful. Checkin was quick. There's plenty of restaurants in the area. Valley Forge is also close.

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We appreciate your comments and are happy to know that you enjoyed the hotel, our service and especially our breakfast. I will be sure to share your comments with our team. Thank you for recognizing our outstanding location to the King of Prussia Mall as well. We are fortunate to be... More 

Level Contributor
93 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 9, 2015

Good service, nice hotel and right off I-76/202 North If you're a shopaholic Neimann Marcus are on the complex. Smart, friendly and good atmosphere. Pay a little extra for Level 5, worth it for the lounge. Spacious room with plenty of amenities. Will be back.

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We appreciate your comments and are happy to know that you enjoyed the hotel a great deal. I will be sure to share your comments with our team. I know they will be thrilled that you were pleased. We do enjoy an outstanding location to the King of Prussia Mall. All... More 

Webster, NY
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 2, 2015 via mobile

Stayed here 2 nights. The beds were very comfortable but the room is small and the bathroom is small it didn't even have a single towel rack. The water pressure was awful and the pool is located at adjacent hotel it was like a sauna in there and I was not impressed at all. The breakfast buffet was not worth... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your review. I appreciate your feedback but am very sorry you didn't enjoy your stay as most guests do. I will try to contact you personally to gain a better understanding of your concerns. We usually get high marks for our breakfast and for our fitness center facilities. Free access to the adjoining... More 

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