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Crowne Plaza Hotel Philadelphia - King of Prussia

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260 Mall Blvd, King of Prussia, PA 19406
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Crowne Plaza Hotel Philadelphia - King of Prussia
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257 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oneonta, New York, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was clean and the bathroom was very nice. But...the beds had big indentations from being old and overly used. The sheets were extremely loud. I think the door was made of cardboard as you could hear even the quietest conversation in the hall. Overall, not great.

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your comments and are always working to improve on our product and service. I am surprised that you did not enjoy a restful sleep as most guests do. However, I am happy to tell you that we are in the process of installing all new mattresses in every guest room. That... More 

Ohiopyle, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was amazing! Definitely a bang for your buck! We booked on Hotels.com for what was a pretty cheap price for what the room entailed. The staff was very welcoming and helpful upon checking in. I left a key for my wife who joined me later in the evening, and the front desk was very accommodating to this. The... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We appreciate your comments and are happy to know that you were so impressed with the hotel and our service. I will be sure to share your comments with our team. I know they will be thrilled that you enjoyed your stay.Thank you also for recognizing our outstanding location to the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The crowne plaza was a very nice hotel. Location was great, very close to the mall. They have a great breakfast! Location is about 30 min from downtown Philadelphia. Everyone at front desk was friendly and helpful. Checkin was quick. There's plenty of restaurants in the area. Valley Forge is also close.

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We appreciate your comments and are happy to know that you enjoyed the hotel, our service and especially our breakfast. I will be sure to share your comments with our team. Thank you for recognizing our outstanding location to the King of Prussia Mall as well. We are fortunate to be... More 

Level Contributor
93 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good service, nice hotel and right off I-76/202 North If you're a shopaholic Neimann Marcus are on the complex. Smart, friendly and good atmosphere. Pay a little extra for Level 5, worth it for the lounge. Spacious room with plenty of amenities. Will be back.

Was this review helpful? Yes 1
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your feedback. We appreciate your comments and are happy to know that you enjoyed the hotel a great deal. I will be sure to share your comments with our team. I know they will be thrilled that you were pleased. We do enjoy an outstanding location to the King of Prussia Mall. All... More 

Webster, NY
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here 2 nights. The beds were very comfortable but the room is small and the bathroom is small it didn't even have a single towel rack. The water pressure was awful and the pool is located at adjacent hotel it was like a sauna in there and I was not impressed at all. The breakfast buffet was not worth... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your review. I appreciate your feedback but am very sorry you didn't enjoy your stay as most guests do. I will try to contact you personally to gain a better understanding of your concerns. We usually get high marks for our breakfast and for our fitness center facilities. Free access to the adjoining... More 

IN
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2015

I traveled to suburban Philadelphia for a business trip. We stayed at the Crowne Plaza because it had a good location, excellent amenities, and competitive rates. I was thrilled with my stay -- the accommodations were even better than I expected. The staff was very friendly and responsive to any request I made. Given the hotel's close proximity to major... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your very comprehensive review. We appreciate your feedback a great deal and are very pleased to know that you enjoyed the hotel as much as you did. I will be sure to share your comments with our team. I am especially happy that you recognized our efforts regarding our environmental practices. We take... More 

Akron, Ohio
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 19, 2015

There are more and more hotels in the King of Prussia area, so the competition is stiff. The Crown Plaza is very competitive because of its location as well as the nicely maintained, spacious rooms and excellent service. Room cleaning was timely and efficient, definitely better than many other hotels in the area. The restaurant is nice, and the lobby... More 

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Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your excellent feedback. We appreciate you as our guest and are very grateful for all of your kind words about the hotel, its location and our services. I will be sure to share your comments with our team. I know they will be happy to hear that you enjoyed your experience here. On... More 

Summerville, South Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 6, 2015

First visit at a Crowne Plaza Hotel. Room is typical average hotel room, nicely appointed. Work area, large flat screen and mini fridge. The bed was hard and they say the sheets are suppose to be Egyptian cotton, but I found them to be stiff and rough. Bathroom was bright and spa like, great mirror for makeup. My only complaint... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you very much for your valuable feedback. We appreciate your thoughtful review and all of your kind words a great deal. I am happy to hear that you enjoyed your stay. Thank you for recognizing the quality of our bathrooms and the hotel's location to the mall. They are features that we offer that do make us... More 

Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 25, 2015

Been to many Dance competitions over the years and all over the place. The accommodations here are probably the best in my opinion for following reasons: convenient - lots around to do and eat, Clean - appears that things have been remodeled, parking is ample. The mall is an added bonus for folks who want to take a break.

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thanks very much for your very positive review of the Crowne Plaza - King of Prussia. We really appreciate your kind remarks and are thrilled that you enjoyed your stay so much. Thank you for recognizing the cleanliness of the hotel and our outstanding location to a variety of restaurants and shops. Hopefully, you will have a chance... More 

Amsterdam, New York
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 9, 2015

Dear Tripadvisor travellers, this hotel is excellent in his service, hospitality, cleanliness, WIFI connection and congress facilities. The mall King of Prussia is across the street, on walking distance. I stayed several times already in the hotel and everything it was excellent. I also joined a 2,5 days congress in 2014 in this hotel and the congress facilities were very... More 

Was this review helpful? Yes
Bob M, General Manager at Crowne Plaza Hotel Philadelphia - King of Prussia, responded to this review

Dear Guest, Thank you for all of your kind remarks. We appreciate that you touched on so many positive attributes of our hotel. We are especially pleased to know that you felt the service, hospitality, cleanliness, WIFI and meeting facilities were excellent. I will be sure to share your comments with my team...I know they will be happy you enjoyed... More 

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