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Hilton Garden Inn Kennett Square

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815 East Baltimore Pike, Kennett Square, PA 19348
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Hilton Garden Inn Kennett Square
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Hilton Garden Inn Kennett Square
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310 reviews from our community

Traveler rating
    143
    110
    35
    11
    11
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90
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22
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Kennett Square
See the most recent reviews
Lansdowne, United States
2 reviews
3 of 5 stars Reviewed May 2, 2013

Hilton Garden Inn (Kennett Square, PA) needs new bedding. I've had chronic back pain since leaving the hotel. Some beds are better than others but I last slept in a worn bed with a crater on the left side where I presume most guests in that room had slept. Good value but poor attention to bedding. The Sheraton chain far... More 

Review collected in partnership with Hilton Garden Inn

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Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Guest- We are very sorry to learn of your experience. Although the Garden Sleep System beds are adjustable, and were specially made for Hilton Garden Inns to relieve pressure points and provide ergonomic support for the best night sleep possible, this doesn’t always happen. We typically try to switch rooms when this happens which usually helps, or personally attempt... More 

Leesburg, Virginia
Contributor
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 15, 2013

Was really happy with our stay here! Staff was friendly and welcoming. Really nice breakfast with good variety of choices. Great, clean room and comfy bed with adjustable firmness mattress. Good, "easy to get to" location. Would definitely stay here again!

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Guest- Thank you for visiting us at the Hilton Garden Inn Kennett Square recently. We are pleased to hear your visit went well, and the location was convenient for you. Our staff really appreciates our guests' feedback, and are happy to learn you enjoyed the breakfast buffet as well - it truly is a great way to start your... More 

Senior Contributor
35 reviews 35 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 25, 2013

If you follow the advice of other reviewers you'll have a better experience. When we arrived we were given a room on the top floor away from the highway (good), but next to the elevator & vending area (bad). We immediately requested a room change and the front desk staff changed it right away. We slept until about 7 at... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

I sincerely apologize for the noise issues encountered during your stay. Our guests’ comfort and safety is my number one concern and your review will assist in correcting issues in the future. I do hope that the next time you are in the area you will consider staying at our property again. Thank you. More 

Bound Brook, New Jersey
Top Contributor
141 reviews 141 reviews
56 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed March 24, 2013

We recently stayed here during a visit to the Longwood Gardens. The hotel is conveniently located for this site. The room was clean and well appointed. The breakfast was copious with lots of choice including hot eggs cooked to your taste. The employees are pleasant. The lobby is under reconstruction. The first night there was a lot of noise from... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Thank you for taking the time to write a review about your recent stay with us! I’m sorry for the noise you experienced during your stay. We work diligently with our staff to ensure our guests are respectful of each other, while still enjoying their stay and special occasions. We are glad to hear the positive points of your stay... More 

Kyiv
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 17, 2013

After visiting amazing Longwood gardens we located Apple Bee to have a meal and to decide whether to go to our next destination or stay in the area for the night and as we approached Apple Bee there was this hotel right near it! Very convenient:) They had a room available, the room was nice, comfortable, helpful stuff, we went... More 

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Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Guest- Thank you for visiting us at the Hilton Garden Inn Kennett Square! We are delighted to hear you experienced beautiful Longwood Gardens, an exceptional attraction in any season, and for sharing your feedback. We are currently renovating our lobby and cafe areas, and anticipate completing this project very soon. Hopefully you will visit again and enjoy these enhanced... More 

WAYNE
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 28, 2013

We spent 2 nights at this hotel after our visit to Longwood Gardens. It is right down the street from the hotel. Having been caught in a snowstorm after we checked out, we turned around and checked right back in, thereby staying in 2 different rooms. The rooms were very clean and well appointed. We spoke with several different desk... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Thank you for taking the time to write a review about your recent stay with us! We are pleased your stays went well, and you had a chance to enjoy our hot Breakfast Buffet. The omelets here are terrific, especially the Kennett Square omelet! Having Applebee's in our parking lot is so convenient and many guests enjoy it there -... More 

Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed January 28, 2013

I would agree that some rooms have sound problems, but overall this is an excellent hotel in a convenient location to Longwood Gardens. I stayed her two weekends in a row, while taking weekend classes at Longwood. Each time, Tina at the front desk is extremely helpful, kind and friendly. The second time, she even recalled me from the previous... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Guest- Thank you for taking the time to provide your feed back regarding your visit to the Hilton Garden Inn Kennett Square. We are pleased to hear your visit was pleasant, and you had a chance to meet Tina! She is a terrific agent who has won many awards and really enjoys engaging with our guests. We appreciate your... More 

Tinton Falls, New Jersey
Top Contributor
205 reviews 205 reviews
18 hotel reviews
249 helpful votes 249 helpful votes
3 of 5 stars Reviewed January 22, 2013

This is my second review of this hotel. We had a sound problem due to the highway road noise, & poor sound insulation in the doors on our first visit. That caused very little sleep, & a bad review from me. The sales manager, Jane is an asset to her company. She convinced me to try a room in a... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Ken- Thank you for visiting us at the Hilton Garden Inn Kennett Square again! We appreciate you giving us a second opportunity to experience our hotel and are glad things went smoother. We are also pleased to hear you were able to visit Longwood Gardens and see their exceptional holiday exhibit! We appreciate your feedback and hope to have... More 

Baltimore, Maryland
Top Contributor
72 reviews 72 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 21, 2013

I was looking for a place near Longwood Gardens with a good price.They did give a good rate.It did not inlude breakfast yet there were two prices for the breakfast buffet that were reasonalble.The lobby had a fire place.I like to swim early in the morning.The pool was open and very pleasant area. The staff was excellent,my room was comfortable.... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Guest- Thank you for staying with us recently and for sharing your feedback! We are pleased to learn you enjoyed your visit and the hotel in general. We do offer inclusive packages which include tickets and breakfast. Please visit our web site or give our hotel a call for further details. We hope to have you back soon! More 

Mifflinburg, PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2013

A friend and I stayed one night and chose the Longwood Garden package, which included 2 tickets to the gardens and 2 breakfast coupons. That was a good value. The hotel lobby was really nice, sun-filled and cheerful -- same with the breakfast area. Our room was very nice - I would have preferred pillows with more firmness, but my... More 

Was this review helpful? Yes
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review

Dear Guest- Thank you for visiting us at the Hilton Garden Inn Kennett Square! We are delighted to hear you experienced beautiful Longwood Gardens using the Longwood Getaway Package, which does represent a terrific value. Longwood Gardens is an exceptional attraction that we are fortunate to have so close. We appreciate your feedback, and look forward to hosting you again! More 

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