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Comfort Inn Lebanon Valley/Ft. Indiantown Gap

2.0 of 5
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16 Marsanna Lane, Jonestown, PA 17038 (Formerly Quality Inn Jonestown)
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1 room 1 adult
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Comfort Inn Lebanon Valley\/Ft. Indiantown Gap
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85 Reviews from our TripAdvisor Community

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Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

After reading all these bad reviews I was a little worried about staying here...but was pleasantly surprised! The breakfast is included and was really good! The check in staff were a mixed bunch...mostly helpful. The lady that works in the breakfast café was so sweet she let us stay past 9:30 and was so friendly! The room service wasn't bad... More 

Helpful?
Thank Laura M
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

Thank you staying with us despite of the bad reviews! I am glad that you liked our breakfast, room service, comfortable accommodations, staff's excellent customer service and affordable rates. We sincerely apologize for the cleanliness of our accommodations, we'll have our housekeeping staff reminded of their duties. Thank you for your business and hope that to see you again on... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent place to stay. I am working at a local hospital and the staff here is wonderful. They make me feel like I am coming home instead of just to a hotel. It's adjacent to Fort Indiantown Gap and not far from Hershey and all the attractions that are there

Helpful?
Thank John S
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. Thank you for this review. We are very happy... More 

Ottawa, Canada
Level Contributor
2 reviews
1 of 5 stars Reviewed January 3, 2016

one of the worst hotels I have stayed at! The king bed had a huge valley in the middle and you had to hold onto the side of the bed to stay out of the gulley. The head of the bed was lower than the foot and I ended up having to sleep with my pillow at the foot of... More 

Helpful?
Thank lainey334
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

I am sorry to hear that our facility is considered as one of your worst hotels. We sincerely apologize that we didn't meet your expectations. Rest assured that your feedback is greatly appreciated and will be forwarded to our Management Team to be resolved immediately. We hope that you can still give us another chance to prove how much we... More 

Travelers are raving about these Jonestown hotels

Bancroft
Level Contributor
132 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed December 10, 2015

Our room was large and had a small fridge and microwave which is always appreciated. The bed was also comfortable and the breakfast was good. There was lots of variety and a pleasant attendant. The bathroom was adequate but very small. Some updates had been undertaken. There was a very uncomfortable chair and ottoman in the room. If you have... More 

Helpful?
Thank Audrey S
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

I am glad that you enjoyed our accommodations. We sincerely apologize that we didn't meet your expectations with our facilities. We greatly appreciated your feedback, rest assured that we will have this looked into and resolve immediately. Thank you for your business and hope that you can still give us another chance. More 

1 review
1 of 5 stars Reviewed November 12, 2015 via mobile

One of the two garbage cans were always left full of trash, garbage including cigarette stubs behind dresser in a non smoking room, chemical rags left in bathroom, bathroom ceiling discolored from a water lesk, beds were remade with soiled bed sheets. When I told the girl at the front desk she offered to give me sheets to change on... More 

Helpful?
Thank Christine P
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

We sincerely apologize for the unsatisfactory experience that you had with the cleanliness of our accommodations and lack of facilities. Thank you for your feedback, rest assured that we will look into it and fix immediately. We hope that you can still give us another chance to prove how much we value your business. More 

Indianapolis
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 8, 2015

I actually stayed in Tunkhannock, PA, but that hotel was not in the list to pick from. I just wanted to say that paying an extra $25 for my dog is not what I call pet friendly. Unfortunately, when I needed to stop driving, there was no Motel6 nearby. They ARE pet friendly, everywhere! No extra fees for pets at... More 

Helpful?
Thank Snowgirl4625
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

Thank you for staying at our pet-friendly hotel! We sincerely apologize that we didn't meet your expectations, thank you for your feedback as we will have this reviewed and make some necessary adjustments. Thank you for your business and hope to see you again on your next visit in the area. More 

Moncton, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 30, 2015

The beds were great but the hotel was a bit lacking. Quite noisy and not a place we would return to because we wanted a grocery store which was about a half hour drive away. There were a few take out places around but that was all.

Helpful?
Thank Rozon47
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

I am glad that you enjoyed our accommodations. I'm so sorry to hear that you find our place quite noisy and not accessible. Thank you bringing this up as we will have this looked into and possibly make some necessary adjustments. We would like to thank you for your business and hope that you can still give us one more... More 

Flat Rock
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 16, 2015

We experienced a medical emergency just as we arrived at this hotel. The staff went out of their way to make us comfortable and help us through the emergency. The hotel itself was great, with a neat, clean, comfortable room.

Helpful?
Thank Jean S
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

Thank you for giving us a five star rating! I am glad that we have provided you an excellent customer experience. We are happy to know that we have exceeded your expectations with our accommodations and excellent customer service. Thank you for your business and we are looking forward for your next visit with us! More 

2 reviews
1 of 5 stars Reviewed August 30, 2015

Booked this hotel directly through their website 2 days before our arrival for a 1 night stay. After a long tiring day we went to check in at about 6pm. When we reached the hotel their was only 1 person working and checking in a line of families. I waited about 30min till it was my turn to check in,... More 

Helpful?
Thank Ramanjit K
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

We sincerely apologize about the unsatisfactory experience that you had with reservations and unprofessional behavior of our staff. Rest assured that we'll look into this and resolve immediately. Thank you for bringing this up to our attention and hope that you can still give us another chance on your next visit in the area. More 

Connecticut
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed August 26, 2015

My daughter and I stayed here one night while touring colleges in the area. All we needed was a clean comfortable bed and hot shower. The room was indeed clean and the beds comfortable, but I could not take a hot shower at 7:30 the next morning. Ran and ran the water, but best I could get was lukewarm. Reported... More 

Helpful?
Thank Ms Patty
SalesManagerResponse, Guest Relations Manager at Comfort Inn Lebanon Valley/Ft. Indiantown Gap, responded to this review

We sincerely apologize that we didn't meet your expectations with our bathroom facilities. Thank you for reporting this matter as we will have this reviewed and fix immediately. I am glad that you liked our clean and comfortable accommodations. Thank you for your business and hope that you can still give us another chance on your next visit in the... More 

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