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Mercure Kooindah Waters Central Coast

4.5 of 5 40 Kooindah Boulevard, Wyong, New South Wales 2259, Australia
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Certificate of Excellence 2014
Mercure Kooindah Waters Central Coast
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Mercure Kooindah Waters Central Coast
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381 reviews from our community

Traveler rating
    143
    173
    45
    10
    10
See reviews for
118
167
15
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (381)
  • Mar-May only
    (83)
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    (74)
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  • Dec-Feb only
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Newcastle, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Was there for a work conference but unless you play golf there is nothing there. Food was great and the staff absolutely lovely. We stayed in a town house which was huge and nice. The biggest problem was it was filthy. Maybe I am fussy but I don't like someone's elses hair on the bathroom floor and I think Exit... More 

Was this review helpful? Yes
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi, Thank you for the review. It was disappointing to hear about the housekeeping issues you experienced and I will certainly discuss with my Executive Housekeeper to ensure this is rectified at our end. I appreciate your feedback. Regards Daniel Payne General Manager More 

Wellington, New Zealand
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed due to wedding at the resort. The 2 bed apartment was roomy, clean and quiet. Thought was very good value at $242 for 4 of us, including pretty decent breakfast. Even though we don't play golf (its really a golf course based resort) I'd consider a stay there for non golf activities and as a base for a Central... More 

Was this review helpful? Yes
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Thank you for the review Andrew. I am pleased to read that you had a great stay and I do hope that you consider a return visit in the future. Cheers Daniel Payne General Manager More 

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This property is set in the middle of a Beautiful Golf Course, and unfortunately that's the only positive thing I can say about it. The staff have a really poor attitude except for a couple of people who really understand that they are in the business of hospitality. Do not organise big events/conferences at this venue. They do not have... More 

Was this review helpful? Yes 1
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear Tamvoir, Thank you for the feedback. I believe we have already discussed your concerns via written correspondence. We are disappointed that on this occasion we could not meet your expectations but do hope that you will give us another opportunity in the future to redeem ourselves. Kind regards Daniel Payne General Manager More 

Sydney
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 20, 2015

My family and I stayed at a two-bedroom unit. The unit was clean and modern - very minor things but the tv was the size of my computer monitor and there was no soap stand in the shower. Overall the resort/hotel is well maintained with a great golf course. Our apartment balcony faced out to a lake within the golf... More 

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Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi Paulie, I appreciate your honest assessment of our facilities and the service you were provided. At Mercure Kooindah Waters, our focus is ensuring that our guests are our first and foremost priority and by providing me your honest opinion I am able to identify areas in which we can improve the hotel. Thanks. I appreciate your patronage, this valuable... More 

Sydney, Australia
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 16, 2015

This is not a very nice hotel. I stayed in a room with a poor shower, the "king" sized bed is two single beds pushed together and the TV is so small that the actual image of the shows don't fit properly. It was a mixed bag with the staff with some being really kind and helpful and then there... More 

Was this review helpful? Yes 2
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Dear Jake, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to me. Please rest assured that I will take the appropriate action to address the problems you raised and prevent... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 8, 2015

We found this to be a very relaxing venue for our little break away from home. View from Clubhouse balcony and restaurant were very nice and tranquil. Food choices excellent. Would return definitely..

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi, I appreciate your honest assessment of our facilities and the service you were provided. At Mercure Kooindah Waters, our focus is ensuring that our guests are our first and foremost priority and by providing me your honest opinion I am able to identify areas in which we can improve the hotel. Thanks. I appreciate your patronage, this valuable feedback... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 4, 2015

My mum and I decided to book Christmas lunch at Kooindah Waters as a special treat for my 91 year old Grandmother and 85 year old Aunt. It was $129 per head for a buffet lunch and it was disappointing to say the least. Firstly, we were given a table as far away from the buffet as possible. I requested... More 

Was this review helpful? Yes 2
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi Alison, Thank you for the feedback. As we have already discussed and resolved this issue I shall leave it at that. Please let me know if you do wish to return for Christmas in 2015 and I will make sure you are well looked after. Regards Dan More 

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 4, 2015

Booked this hotel for our 1st anniversary weekend, Located in nice surrounding of wyong. we had golf view room. Room quality was average but equipped with all the basic amenities. TV is really small in these room (my computer screen is bigger than that). Balcony was dirty so couldn't use the chairs and table and no response from the staff... More 

Was this review helpful? Yes
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi, Thank you for the review. Firstly please accept my apologies for any inconvenience you experienced during your stay. Whilst I cannot turn back the clock, I am certainly committed to ensuring you receive total satisfaction in the future. If you plan to return to Mercure Kooindah Waters, please contact me directly so that I may organise your accommodation booking... More 

Goulburn, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 18, 2014

My wife, son and I recently stayed at the hotel to attend a wedding on the Saturday night. We stayed in a two bedroom apartment and it is huge, plenty of room for all three of us and not get in each other's way. The apartment was well equipped for a family with a good size dining, kitchen and living... More 

Was this review helpful? Yes
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review

Hi, Thankyou for the feedback you provided upon checkout regarding your recent experience at Mercure Kooindah Waters. Firstly please accept my apologies for any inconvenience you experienced during your stay. We recognise that as a business we are not perfect. With feedback such as yours we are able to identify our weaknesses and take appropriate action. I have passed on... More 

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Additional Information about Mercure Kooindah Waters Central Coast

Address: 40 Kooindah Boulevard, Wyong, New South Wales 2259, Australia
Phone Number:
Location: Australia > New South Wales > Wyong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mercure Kooindah Waters Central Coast 4.5*
Number of rooms: 83
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Also Known As:
Mercure Kooindah Waters Central Coast Hotel Wyong
Mantra Kooindah Waters Hotel

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