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Mercure Sydney International Airport

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22 Levey Street, Wolli Creek, Rockdale, New South Wales 2205, Australia
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Mercure Sydney International Airport
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1,738 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We are in the Accors club and have just stayed at the Mercure Sydney airport. We had a family room and it was fantastic. Newly renovated with a lovely king bed and a single each for the children. A lovely pls e to stay we will be back. A huge commendation to Red, who looked after us at the buffet... More 

Helpful?
Thank Superhorsegal
Nowra, NSW
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The layout of these rooms was great, and location perfect for an early morning flight. The staff were all lovely and accommodating. Unfortunately a chain of events saw us miss our flight, which was the whole point of staying, and has tainted my experience. Watch the coffee tables for a broken toe! Slow checkout trying to use an Accor voucher.... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Fi_2541
Coffs Harbour, New South Wales, Australia
Level Contributor
103 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Yes that's right. I am came to this Hotel just by pure mistake on my own behalf. I had been travelling for over 24 hours and decided to book another Hotel close to the International arrivals and then take the shuttle to Domestic in the morning for my connecting flight. As it turned out when I dragged my luggage and... More 

Helpful?
Thank Cea L
Hobart
Level Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Sydney airport is a nightmare to navigate around particularly with the way Domestic/International airports are 10-15 drive away from each other. Staying here makes it easier if you are connecting with an International flight from a Domestic (and forced to do an overnighter like I was). You'll have to get a bus or cab here - the bus is around... More 

Helpful?
Thank Russell T
MSIA-General_Manager, Front Office Manager at Mercure Sydney International Airport, responded to this review

Dear Russell T, Thank you for sharing your review with us, we thoroughly enjoyed reading your recount of your experience here at the Mercure Sydney International Airport and I thank you for sharing this with us. Firstly we all share your frustrations about navigating through Sydney Airport - its fair to say the design and consequent traffic in and out... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived while the restaurant was being renovated, this was no problem at all. On my first visit the food was top quality on my second visit there was over a 30min wait in the restaurant, I was offered free drinks which I didn't take as I don't drink but the thought was there to make it up to me.... More 

Helpful?
Thank Carmen A
MSIA-General_Manager, Front Office Manager at Mercure Sydney International Airport, responded to this review

Dear Carmen A, Thank you for sharing your experience with us, it is so pleasing to read our team have been able to provide a high quality service to you as well as making an attempt to recover your experience when our kitchen was experiencing delays during peak times. I will share your feedback with our kitchen team in regards... More 

Sydney
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked a room with airport view and requested a high floor room, instead I was given a room facing the complete opposite direction and on a low floor? When I complained, the girl on the front desk had a bit of attitude, I was tired from my flight so couldn't be bothered arguing and just stayed in the room... More 

Helpful?
Thank bigtones25
MSIA-General_Manager, Front Office Manager at Mercure Sydney International Airport, responded to this review

Dear bigtones25, Thank you for sharing your experience with us; Unfortunately we are not always able to offer complimentary upgrades into the Superior Rooms which are located on the higher levels of our hotel. As you had booked into a Standard room these rooms are located on the lower levels and on this occasion, without knowing more about your booking,... More 

Level Contributor
74 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I booked a one night stay to be close to the airport for an early trip. Big mistake in not checking the air conditioning (it had been a hot day) as it took time to figure out it was not working, complain, get moved to another room and then wait for the new room to cool down. And the restaurant... More 

Helpful?
Thank abeb1900
MSIA-General_Manager, Director of Sales at Mercure Sydney International Airport, responded to this review

Dear abeb1900, Thank you for sharing your travellers tip with us, regretfully from time to time we do encounter challenges with our air-conditioning, especially during this recent hot spell in Sydney and the hotel works as pro-actively as it possibly can to manage this situation; on this occasion its great to hear our team were able to get you into... More 

Marlow
Level Contributor
108 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for just one night at the end of 24 hours of travelling from the UK and before an early flight onwards to Auckland. It suited our purposes admirably. The one complaint was the lack of organisation of the shuttle at the airport end. We located the departure point fairly easily but then it was a... More 

Helpful?
Thank mocampion
MSIA-General_Manager, Front Office Manager at Mercure Sydney International Airport, responded to this review

Dear mocampion, Thank you for sharing your review with us, we are pleased to learn you have enjoyed your short stay with us and we appreciate your kind words. I think its fair to say no one chooses an airport hotel as the destination of their holiday but for a short stop over, we do believe we provide a good... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Worse food i ever had. Buffet for Lunch. .. Food Was cold and we can choise only roasted chicken and beef and vegetables. Taste Was terrible not enough beef and only vegetable and lot of sauce. Dinner.... I paid 38 au$ for uncooked pizza no Taste vegetables were uncooked and tasteless... If you come in this hotel do not eat... More 

Helpful?
Thank Giancarlo I
MSIA-General_Manager, Food & Beverage Manager at Mercure Sydney International Airport, responded to this review

Dear Giancarlo, Thank you for sharing your experience with the TripAdvisor community, we value all guest feedback as it is important to us that we be told when we are not on our game especially as we are always striving to deliver a high quality dining experience. On this occasion it is clearly apparent that we have let you down... More 

Sydney, Australia
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Mercure hotel is located conveniently near Sydney airport and makes for a good choice to stay for a morning departure from either the International or domestic airport. A transfer bus is available from the hotel to either terminal for $AUD 6. Unfortunately breakfast at the hotel is expensive at $AUD27 per person and there are few options available nearby... More 

Helpful?
Thank George B
MSIA-General_Manager, Front Office Manager at Mercure Sydney International Airport, responded to this review

Dear George, Thank you for sharing your experience with us, we are pleased that overall you have enjoyed your stay at the Mercure Sydney International Airport. Our breakfast buffet is competitively priced in line the market, especially at Sydney Airport and we apologise that this is not always an option for all travellers. Having said all that, we are pleased... More 

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