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El Lago Waters Resort

41 The Entrance Road, The Entrance, New South Wales 2261, Australia
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El Lago Waters Resort
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El Lago Waters Resort
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120 reviews from our community

Traveler rating
    10
    25
    26
    25
    34
See reviews for
36
40
5
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
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    (120)
  • Mar-May only
    (25)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (35)
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Sydney, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We Checked in over the weekend and where greeted by the lovely staff at reception and by all other staff. We found that the rooms where exceptionally clean the staff where great and very accommodating the pool was lovely, i thoroughly enjoyed my stay and will definatley come back. I did speak with staff and they did say that they... More 

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Checked in 2 days ago to surprise my teenage daughter on a small vacation. Bathrooms are dirty with cockroaches. Linen was mouldy. Furniture is falling apart. Front door is damaged not safe for two females. Reception staff weren't helpful at all. Does not compare to pics online. Do not stay here. The El Lago Tourist Park is worse. Overall do... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2015

We arrived at this hotel to a dirty room, dirty sheets, dirty bathroom and shower that leaked. We let that slide but on the 3rd night while my partner was sleeping I heard a crackle sound coming from the electricity card slot in the room, I walked over to it and could smell burning wiring and plastic plus the crackle... More 

Was this review helpful? Yes 2
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 12, 2015

I was one of the families that was told this accommodation was mistakenly overbooked this long Australia Day weekend. They had overbooked 10 people by mistake!! They were unable to find us any suitable alternative accommodation and we were notified by the people we booked with, only 3 hours prior to check in, so by that time, we had packed... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2015

I booked two villas for a family of 12 for 4 days. We checked in 1hr early, only to find one of the rooms won't be ready til 3pm. Paid our rooms in full and only to find our rooms wasn't door to door when I specifically requested & reception said no problem that was arranged. They weren't able to... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 31, 2015

I was booked in for three nights. I had a poolside room with my own private "courtyard" which is a euphemism for dirty furniture in a very small space. The doors of the wardrobe were covered in dust and mould, the shower had tiles missing, the drawers were dirty, the floor was covered in unidentifiable crap, the bedspread smelled, and... More 

Was this review helpful? Yes 2
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 28, 2015

I had booked the australia day long weekend stay at this hotel thru booking.com, to find out when we arrived that booking .com had overbooked 10 rooms , for one we were not notifed by the resort of this and made our way packed with the kids and one of them was ill with tonisilitis could not leave him alone... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 24, 2015

This place is an absolute disgrace to the central coast!!! We booked 5 rooms in the caravan park & they had double booked them yet they had the nerve to get angry because we were angry!!! They ruined our long weekend and they had compassion at all! No customer service at all. The receptionist raised her voice and expected us... More 

Was this review helpful? Yes 3
Sydney, New South Wales, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2015

This is the most Discusting motel we have ever stayed in. No top sheet, had to sleep under a smelly, prickly old blanket,no towels until repeated requests finally gave Us two. Fridge hadn't been defrostedrfor years i am Sure! Our friends still had feaces in toilet, full ashtrays, empty water bottles around, dirty bath and shower. Couldnt get out guick... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2015 via mobile

We arrived to find dirty laundry propping our door open (this dirty laundry sat outside our door for 30+hours even after notifying reception) beds made with ill fitting sheets (did not fit the bed at all) bathroom was not clean, long black hair was all over the floor in the bathroom, aswell as pubic hair in shower (and nightstand beside... More 

Was this review helpful? Yes 2
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