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El Lago Waters Resort

3.5 of 5 41 The Entrance Road, The Entrance, New South Wales 2261, Australia
Best prices for: 1 room 1 guest
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El Lago Waters Resort
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El Lago Waters Resort
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118 reviews from our community

Traveler rating
    9
    25
    26
    25
    33
See reviews for
35
40
5
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We arrived at this hotel to a dirty room, dirty sheets, dirty bathroom and shower that leaked. We let that slide but on the 3rd night while my partner was sleeping I heard a crackle sound coming from the electricity card slot in the room, I walked over to it and could smell burning wiring and plastic plus the crackle... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was one of the families that was told this accommodation was mistakenly overbooked this long Australia Day weekend. They had overbooked 10 people by mistake!! They were unable to find us any suitable alternative accommodation and we were notified by the people we booked with, only 3 hours prior to check in, so by that time, we had packed... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I booked two villas for a family of 12 for 4 days. We checked in 1hr early, only to find one of the rooms won't be ready til 3pm. Paid our rooms in full and only to find our rooms wasn't door to door when I specifically requested & reception said no problem that was arranged. They weren't able to... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I was booked in for three nights. I had a poolside room with my own private "courtyard" which is a euphemism for dirty furniture in a very small space. The doors of the wardrobe were covered in dust and mould, the shower had tiles missing, the drawers were dirty, the floor was covered in unidentifiable crap, the bedspread smelled, and... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I had booked the australia day long weekend stay at this hotel thru booking.com, to find out when we arrived that booking .com had overbooked 10 rooms , for one we were not notifed by the resort of this and made our way packed with the kids and one of them was ill with tonisilitis could not leave him alone... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 24, 2015

This place is an absolute disgrace to the central coast!!! We booked 5 rooms in the caravan park & they had double booked them yet they had the nerve to get angry because we were angry!!! They ruined our long weekend and they had compassion at all! No customer service at all. The receptionist raised her voice and expected us... More 

Was this review helpful? Yes 2
Sydney, New South Wales, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2015

This is the most Discusting motel we have ever stayed in. No top sheet, had to sleep under a smelly, prickly old blanket,no towels until repeated requests finally gave Us two. Fridge hadn't been defrostedrfor years i am Sure! Our friends still had feaces in toilet, full ashtrays, empty water bottles around, dirty bath and shower. Couldnt get out guick... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2015

We arrived to find dirty laundry propping our door open (this dirty laundry sat outside our door for 30+hours even after notifying reception) beds made with ill fitting sheets (did not fit the bed at all) bathroom was not clean, long black hair was all over the floor in the bathroom, aswell as pubic hair in shower (and nightstand beside... More 

Was this review helpful? Yes 2
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 13, 2015 via mobile

We found this 'resort' online appearing lovely in its photos. The reality however is a different story. We we given a room where the air conditioning system was dripping, there we're scraps all over the floor and the windows smeared with fingertips. The door would get stuck opening and the bathroom was pure filth. The floors had dirt marks everywhere... More 

Was this review helpful? Yes 7
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 12, 2015

This is the worst place I have ever stayed, it was filthy dirty and stunk. The entire place should be demolished.. Do not waste your money - the Entrance itself has also gone "downhill "big time. The Airconditioner did NOT work, TV was broken, bathroom dirty, carpets filthy & smelly, kitchen - unusable. I had to buy cleaning products myself... More 

Was this review helpful? Yes 5
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Additional Information about El Lago Waters Resort

Address: 41 The Entrance Road, The Entrance, New South Wales 2261, Australia
Location: Australia > New South Wales > The Entrance
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Lago Waters Resort 3.5*
Number of rooms: 39
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Also Known As:
El Lago Waters Hotel The Entrance

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