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All 8 The Entrance hotels

El Lago Waters Resort

3.5 of 5 Resort   |   41 The Entrance Road, The Entrance, New South Wales 2261, Australia
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El Lago Waters Resort
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37%
Ranked #7 of 8 hotels in The Entrance
A recent review
4 of 5 stars reviewed 1 week ago
Helen M Appin, Australia
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78 people have reviewed this hotel

Traveler rating
    7
    21
    15
    16
    19
See reviews for
23
26
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Appin, Australia
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed a weekend away with my girlfriends after purchasing a scoopon voucher. I wasn't expecting much after reading the reviews, obviously the hotel is dated and tired but it is clean and comfortable. The girls on the desk were helpful, rooms were serviced on both days we were there and the location is fabulous. They really do need a... More

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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Checked in for a 3 night deal with a Scoopon deal with continental breakfast each morning and a bottle of complimentary wine. First impression of El Lagos is run down 1970s motel. Checked in at reception and was asked for a $200 bond for the stay (Bond was more than what paid for the 3 nights) which I don’t understand.... More

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Sydney, Australia
1 review
1 of 5 stars Reviewed 4 weeks ago

I usually don't review and am not too hard to please, but I found el lago disappointing, we travelled as 2 adults 2 children, on arrival reception staff were arguing among themselves found dealing with me a hassle not a great start, customer service is letting them down from the word go. rooms are poor not overly clean, pay a... More

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Caves Beach, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2014

We stayed here over the weekend and had a ball. The hotel is a little old, but the rooms were clean and comfortable. Our towels were changed daily and the tea and coffee was topped up daily.The staff were very friendly and helpful if you can find them. We had a buffet breakfast both mornings and we never saw a... More

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Sydney, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 7, 2014

Have a Scoopon voucher, so was cheap, but as the saying goes "you get what you pay for" rings true here. Advertised as a Resort.. Maybe back in 1970s it was, however, place is very run down, and the luxury rooms are very outdated, tacky and damaged. However, the staff are friendly and helpful. The breakfast was nice. The bed... More

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Sydney, Australia
1 review
2 of 5 stars Reviewed February 28, 2014 via mobile

Book a room for 2 nights, ended up leaving after 1 night. It's not a resort in anyway, more like a glorified, run down hotel. No lifts to get to top (3 story) level where we stayed. Not to mention the noises in the roof, probably possums? Didn't sleep a wink. Very run down. To top it all off it's... More

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Chester Hill, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2014

Found a great deal on scoopon so quickly grabbed it. I started looking at other reviews and was thinking I had made a big mistake but now I'm seriously wondering whether we had gone to the same place. The El Lago I visited was great. From the moment we arrived the young lady named Sharnae was very friendly and helpful... More

Was this review helpful? Yes 3
Glenmore Park, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 3, 2014

The room was terrible they need a serious update .. The bed TERRIBLE, pillows TERRIBLE the NOISE all we could hear is the bloody gate slamming to the pool area, we could hear people walking up beside our room talking the walls are very thin, they say no jumping in the pool .. No bombing the staff didn't care about... More

Was this review helpful? Yes 2
Sydney, Australia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 20, 2014

I'm absolutely disgusted with the reception I received when I rang this hotel to make a booking! I was talking to a receptionist called Brook and was appalled by her rudeness and terrible customer care! She was extremely unprofessional and obviously hates her job. I recently bought a voucher on scoopon for a stay and believe maybe that it the... More

Was this review helpful? Yes 3
Cessnock, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 18, 2014

Upon checking in, we discovered that the room had been cleaned, but they had left filthy damp towels behind the bathroom door. We advised reception, and they were very apologetic. Housekeeping had gone home for the day, so the receptionist collected the towels herself. The hairdryer was broken. The bed base/slats were also broken. When you lay down, the mattress... More

Was this review helpful? Yes 2

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Additional Information about El Lago Waters Resort

Also Known As:
El Lago Waters Hotel The Entrance
Address: 41 The Entrance Road, The Entrance, New South Wales 2261, Australia
Location: Australia > New South Wales > The Entrance
Amenities:
Swimming Pool
Hotel Style:
Ranked #7 of 8 hotels in The Entrance
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Lago Waters Resort 3.5*
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