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The Entrance Reef Resort

309A The Entrance Road, The Entrance, New South Wales 2261, Australia
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The Entrance Reef Resort
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69 Reviews from our TripAdvisor Community

Traveler rating
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    3
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    53
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28
14
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5
Rating summary
  • Location
    2 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (7)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (34)
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San Remo, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I was aggressively approached by receptionist as soon as I excited my car. Apparently I had parked in the wrong spot. I didnt know who she was and it was quite intimidating. She was extremely rude. I didn't end up staying and wouldn't even if I was paid good money to stay. I have never experienced such rudeness in all... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 25, 2015

I have never stayed in a place with such rude staff! Something seriously wrong with every aspect of that place. Dirty floor, man at the counter was insulting and rude, shower was broken, room was tasteless, over all Horrendous!

Was this review helpful? Yes 2

Travelers are raving about these The Entrance hotels

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 15, 2015

This was a last minute booking...NEVER AGAIN...Air coniditioner didn't work, room was too hot to sleep in - it kept turing off after an hour even when you took the timmer off...You couldn't have the front door opened to let a breeze in as there was no screen door...Front window had been double glazed to block out the noise from... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Tried to book a room for an overseas guest for 2 days by calling the hotel. The woman on reception was outright hostile, did not want to answer any questions and told me to book it through the web. Best deal was offered on booking.com. Made a booking on the website which accepted amex. When the guest arrived she was... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 7, 2015

Outdated motel grounds a little messy from trees air con didn't work so room was hot, smoke alarm fell down we realised no battery in it so not working, no water to drink in fridge we had spa room spa very noisy so couldn't relax. Musty smell in room. Pool was only nice thing I could day at this motel..

Was this review helpful? Yes 3
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 4, 2015

We booked a family room for two nights.The room was never cleaned and the towels and bathroom had a really bad smell.The advertised BBQ area on our side had not been cleaned or used for years! Will not be staying there again.

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 3, 2015

We booked the 'family studio apartment' online for 2 nights however upon arrival we were told that they couldn't accomodate us as the room had been double booked. We were instead offered 2 single rooms as an alternative however this would cost more. We decided to look elsewhere for the night. Upon arrival of the 2nd day when we went... More 

Was this review helpful? Yes 6
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 8, 2014

Unsafe - room did not lock. Blood splatter on outside walls Unhygienic - bathroom not clean , hair in shower globules of green mucus in the sink . Uninviting- dark,smelly , dingy , dirty , old rooms very basic sheets /quilts not clean. Unprofessional - rude , intoxicated receptionist , dis organised , unhelpful verbally abusive and intimidating . Refused... More 

Was this review helpful? Yes 11
Penrith, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed October 2, 2014

Booked online at short notice. The room was slightly overpriced for what it was and the grumpy lady at reception refused us early entry. Stayed in room 6 Included basic tea, coffee, toaster, jug I found the bed quite hard and uncomfortable and the quilt had cigarette burns, only 2 pillows provided which had near no stuffing and sand on... More 

Was this review helpful? Yes 8
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 13, 2014 via mobile

Don't stay here if you want to get some sleep, between traffic noise, car alarms, people fighting outside and listening to the footsteps and emptying of the bladder of the person upstairs, your night will be ruined. Will never return to this place ever, I was up & ready to go super early, didn't want to spend another minute in... More 

Was this review helpful? Yes 5
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