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Oaks Waterfront Resort The Entrance

89 The Entrance Road | (Via Duffys Lane), The Entrance, New South Wales 2261, Australia
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Oaks Waterfront Resort The Entrance
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Oaks Waterfront Resort The Entrance
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318 reviews from our community

Traveler rating
    64
    120
    72
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (318)
  • Mar-May only
    (83)
  • Jun-Aug only
    (60)
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    (90)
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    (85)
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Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Really nice, spacious room for a great price, everything we needed was there. We were on the town side and the view was still amazing. The rooftop pool and spa were fantastic. The air conditioning was impossible to control but we made do, and everything else was great!

Review collected in partnership with Amoma.com

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Dural, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent the weekend at The Oaks at The Entrance. The hotel is situated right opposite the sea and lake entrance with a public forecourt in front. This area has many cafes and restaurants to visit. The hotel has it's own area for breakfast and dinner too. We stayed in a studio room with an ocean view, which is plenty... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

It is always nice to receive pleasant comments following a recent stay. Our Studio Ocean View Apartments are one of our most popular room types and boast fantastic view of Tuggerah Lake and the Ocean I appreciate the time taken to provide feedback on Oaks Waterfront and am glad you found the apartment to be clean and well presented. On... More 

Bognor Regis, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The Oaks was just what we needed, comfortable and clean with all the facilities. The room was well furnished with good wifi. Well furnished a a nice view from the balcony. The open air swimming pool and terrace were excellent.

Review collected in partnership with Amoma.com

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Dear John T, Thank you for sharing your great review on TripAdvisor. I am very pleased you found the apartment clean and comfortable and our facilities met your needs. We are perfectly situated in the heart of The Entrance with shops and dinning options within walking distance We would love to have you stay at Oaks Waterfront or indeed any... More 

Senior Contributor
34 reviews 34 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a 1 bedroom apartment on the town side. It was a nice relaxing stay and wouldn't hesitate to recommend the hotel. Right in the middle of town so handy to everything. Staff at front desk are helpful and friendly. Clean and comfortable. Free Wifi however couldn't get it to work.

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Dear GrandmaDe, it is always lovely to learn of guest that have enjoyed their stay and I appreciate you taking the time to provide feedback and for sharing your kind words regarding our team I'm pleased you found our 1 Bedroom apartments to be clean and comfortable. I am sorry you were unable to connect to the WIFI during your... More 

Sydney, Australia
Top Contributor
110 reviews 110 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a 1 bedroom water view apt where the view was very pleasant. There were no real highlights but no low lights either. it was a nice hotel for a relaxing stay and would recommend the hotel. The only minus I can think of was we had to chase "housekeeping" for clean towels each day, otherwise it was clean... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Dear Lawyerlou2211, I am delighted you had a pleasant and relaxing stay and greatly appreciate your recommendation. Reception is open 24 hours and our team is more than happy to assist with any requests. Thank you for reviewing our resort and It would be our pleasure to welcome you back to Oaks Waterfront in the near future. More 

Sydney
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here before and returned. Nothing has changed. It is a nice hotel with large clean rooms in a great location. Hasn't had much done to it in a while but it is still comfortable and convenient. The staff were very nice and helpful. Wifi was expensive and I didn't enjoy a neighbouring room smoking on their balcony as... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Thank you for choosing to stay at Oaks Waterfront again and providing feedback on your most recent stay. I am pleased to learn you found our rooms to be clean and comfortable and the staff to be nice and helpful. I will be sure to pass on your positive comments to the entire team. We are in the process of... More 

Newcastle, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

This is the second time we have stayed at this hotel and it will be the last. The girl at reception was quite rude and unfriendly, not helpful at all. The room was reasonably clean but there was little attention to details, aircon didn't work so we were transferred to another smaller room that had a dual access which we... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Dear Kerry H, Oaks Waterfront prides ourself for excellent customer service, so it disappoints me to learn of the unfriendly service received from a member of our team. I apologise for the inconvenience of having to room move due to a maintenance issue and I am sorry you found the apartments lacked attention to the finer details. Reception is open... More 

Brookvale, New South Wales, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 5, 2015

We've been here twice now. For the price, they need to fix it up. (like everyone else is saying) Wake up guys and lift your game. People want fair value for money and your not giving that. No one said you had to do major renovations. Your just slipping overall. Maintenance, (including gym) cleanliness. I think you would know from... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Dear Casey S, I appreciate the feedback following your stay with us at Oaks Waterfront. It is always disappointing to learn we have failed to meet the expectations of return guests and am sorry you feel our standards have slipped. Oaks Hotels & Resorts encourages all our guest to share their experiences via TripAdvisor. The comfort and satisfaction of all... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 31, 2015

Rented a waterfront room from Century 21 The Entrance, great location and views but the cleanliness of the apartment was poor. TV remote was missing, broken glasses in the cupboards, missing stove knobs, lamps not working, curtains pulled off the rails and very mouldy bath and shower. Such a shame it has been allowed to get so shabby because this... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Thank you for your review. Oaks Hotel & Resorts manages the building and the rooms in our hotel letting pool. The apartment occupied by yourself is holiday rental privately managed through the real estate on behalf of the owner. I am sorry to read your comments regarding the apartment and would ask that you share your feedback directly with the... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed March 30, 2015

stayed at the resort last week.it is in a great location with plenty of free parking in the adjacent council car park.the restaurant has great food at reasonable cost. staff were friendly and helpful however the resort is ageing and needs update.The lounge in our unit (511) was poor the springs have collapsed and each of us had a painfull... More 

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OaksWaterfront, Front Office Manager at Oaks Waterfront Resort The Entrance, responded to this review

Thank you for choosing to stay at Oaks Waterfront during your recent trip to The Entrance. It gives me great pleasure to read about the excellent customer service provided by the team. The building is in the course of rectification works, however these works are a lengthy project and will be ongoing until the building is complete. Until this time... More 

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