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Crowne Plaza

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Pine Tree Lane, Terrigal, New South Wales 2260, Australia
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Crowne Plaza
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591 Reviews from our TripAdvisor Community

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Traveler rating
    192
    239
    105
    36
    19
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139
249
11
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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  • Mar-May only
    (147)
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Sydney, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here in July and had a nice weekend. The bathroom in our room is a bit old but the room itself was nice. We had a drink in the bar and whilst it is expensive, it is nice and relaxing with a great atmosphere. I think it could do with a spruce up but I would still go... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear DB1257lm Thank you for your feedback following your recent stay at Crowne Plaza Terrigal. We are delighted that you had a nice weekend at the hotel and enjoyed the Lord Ashley Lounge. We look forward to seeing you again. Best Regards Lachlan Walker General Manager More 

Sydney, Australia
Level Contributor
77 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here with friends for one night over the weekend. Great location right in the middle of Terrigal facing the beach. Beds were quite comfortable and bathroom was spacious and large. For the price I expected better quality amenities in the bathroom and better outdoor furniture on the balcony. Overnight parking is $18 which is reasonable. Only negative feedback is... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear AhBea Thank you for taking the time to past on your feedback via Tripadvisor and very pleased to read found the beds comfortable, bathrooms spacious & large and our great location; thank you. I was however sorry to read of the incident at the Florida Beach Bar and will certainly be discussing this with our Venue Manager & Security... More 

Gosford, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for a weekend as part of a group celebration of a 60th birthday. Booked multiple rooms for the family and even before check in the service we received was exceptional. Prior to our stay the hotel helped with our requests and organised rooms right next to each other (some interconnecting) and confirmed if anything else they could assist with.... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear kgb668 Thank you for your feedback following your recent stay at Crowne Plaza Terrigal as part of the 60th birthday celebrations. We are delighted that you had a great celebratory weekend at the hotel and enjoyed the service and facilities of the hotel. Our team are very pleased that the weekend was a success for the whole party and... More 

Brisbane, Australia
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for one night on 16 July 2015. Staff were very pleasant and efficient both at check in and check out. We were allocated an ocean view room on the 6th floor of the hotel. The room also overlooked the inviting pool area. The room was large with two queen sized beds. Room amenities were of a very high standard.... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Eric994, Thank you for your feedback. I enjoyed reading your hotel experience and am glad that you thoroughly enjoyed your stay. It was disappointing to find that temperature control in your room was an issue and we will revert your comments to our engineering department. We were thrilled to see you would love to return and we look forward... More 

Gosford
Level Contributor
95 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The position of Terrigal Crown Plaza is perfect opposite the beachfront. Sitting in Seasalt restaurant for a meal you have a beautiful view of the ocean and also all the activity along the promonade. Check-in was very efficient, staff were very polite and professional. The fellow who brought up my luggage was very helpful and friendly, he did not wait... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Bronjo, Thank you for your feedback. We appreciate your comments regarding decor and take them onboard. It was lovely that you have highlighted that the staff here at the hotel are what made your stay very memorable and enjoyable. We hope that we can welcome you back to the hotel again in the future and share again some warm... More 

Sydney, Australia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was very comfortable and welcoming each night after spending the days cleaning out a deceased estate. The shower was hot and luxurious followed by wrapping myself in a big fluffy bathrobe. The bathroom was well appointed right down to the soft close toilet lids. The beds were cosy and my head sunk into the pillows for a sound... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear 60Kelly, Thank you for your feedback. We are sorry to hear that your visit to Terrigal was in unfortunate circumstances. However thrilled that we provided everything you needed to feel rested and relaxed at the end of the day. We will look out for you this coming weekend, to ensure we can provide the same comforts of home. Best... More 

Sydney, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a lovely outlook and is well located - opposite a nice beach and surrounded by a range of restaurants, cafes and shops. It is quiet both day and night. The decor is somewhat dated and the common areas lack atmosphere - it is a bit cavernous. Staff are friendly - perhaps a little too familiar at times.... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Guest, Thank you for your feedback. It was lovely to hear that you loved the local surrounds and the hotels beach side position. I am sorry that we did not meet your expectations in some areas on this occasion and would like to apologise for the shortcomings of your room service meal. We have been trying to reach you... More 

Sydney, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Crowne Plaza Terrigal is wonderful. The staff are lovely and very helpful (although they neglected to mention the cost of parking when they asked if we would be parking under their building - not a big deal but it should probably be mentioned upfront). The room was great, bed super comfy, nice view, very spacious. Bathroom was good but what... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear KateHendo Thank you for your feedback following your recent stay at Crowne Plaza Terrigal. We are pleased you had an delightful stay and that the service from the team and the facilities in the room assisted in ensuring you had an enjoyable stay. We look forward to seeing you on another occasion. Best Regards Lachlan Walker General Manager More 

Sydney, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely location, fun bars, great pool - terrific staff. Although we live by the beach in Sydney, Terrigal is a pretty seaside town with lots of cafés & places to eat & drink and while we were there (during winter) in cooler weather - it was quiet & easy to get around. Breakfast at the Hotel could have been great,... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Cassie13 Thank you for your feedback following your recent weekend escape at Crowne Plaza Terrigal. We are pleased you had an delightful stay and that the facilities in the hotel including the pool and bars were suitable. We look forward to seeing you on another occasion. Best Regards Lachlan Walker General Manager More 

Sydney, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this accommodation on numerous occasions. The service is excellent and the rooms well appointed. The highlight is surely the breakfast fit for a king or queen! If you can afford it, ask for an ocean facing balcony room or at least a pool facing room.

Was this review helpful? Yes
Lachlan W, Manager at Crowne Plaza, responded to this review

Dear Guest, Thank you for your feedback. We were delighted to read your stay with us was wonderful. It was great also to hear of how you enjoyed our breakfast offerings. We look forward to welcoming you back very soon. Best regards Lachlan Walker General Manager More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(16)
  • Great location(7)
  • Very friendly(5)
  • Pool area(4)
Questions? Get answers from hotel staff and past guests. Ask a question

449 photos of this hotel

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Management photos: Courtesy of the property manager

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Room/suite (84)
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Hotel & grounds (52)
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Dining (14)
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Business center/function rooms (21)
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Pool/beach area (13)
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Other (55)
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