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All 7 Terrigal hotels

Crowne Plaza

4.5 of 5 Hotel   |   Pine Tree Lane, Terrigal, New South Wales 2260, Australia
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Ranked #4 of 7 Hotels in Terrigal
A recent review
5 of 5 stars reviewed yesterday
Nicola A Valdobbiadene, Italy
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450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Valdobbiadene, Italy
Top Contributor
77 reviews 77 reviews
41 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed yesterday NEW

Second time for me in this nice hotel. Probably the best Crowne Plaza I've ever stayed in. First of all, you have to consider that Terrigal it's not a big city and accomodation choices are limited. This hotel is the only one of a certain scale. The location is amazing! it's at the corner of Terrigal, right before the hill... More

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Sydney, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were given an overnight stay at this hotel and it was a different experience. On arrival in driveway, you are greeted and helped into the lobby for a quick check in. Staff are all efficient and friendly. Decor of lobby is luxurious and great artwork is displayed, grand staircase is stunning. View from our balcony was beautiful overlooking the... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Carla C Thank you for your feedback from your recent stay at the hotel. We are pleased that you enjoyed your experience at Crowne Plaza Terrigal and that the service delivered by the team provided ensured you had an enjoyable stay. The breakfast buffet in Seasalt Restaurant is very popular due to the variety it provides, and we thank... More

Sydney
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We took advantage of the midweek Seaside Package ,enjoyed every second of it. The decor is luxurious ,love the artwork displayed in the spacious hallways and foyer areas. I think this Is one of the best maintained hotels I've stayed in. We had their buffet breakfast about ten years ago and I always remembered it as the best I've ever... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear feehammell Thank you for your kind comments following your recent stay at the hotel. We are pleased that the hotel delivered the standard of service that it is renowned for and that the breakfast buffet continues to impress. We are delighted that the hotel is now your favourite and look forward to an opportunity for you to return and... More

Gosford, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I attended a large dinner with music and dancing at the Crowne Plaza, Terrigal, last night. It went very smoothly with good food and the venue was spacious and of strong quality and atmosphere. I would recommend it for an up-market event.

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Lynne690, Thank you for your great feedback, we appreciate your review of the hotel and its service and facilities. We look forward to seeing you again. Best regards Lachlan Walker General Manager More

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Handicapped bathrooms are obviously pretty good if you are a handicapped person but if you are not they are a quite cramped and all a bit grim I'm afraid - the handrails, seating etc take up most of the available space and to be honest, the mold on the tiles and the clump of hair in the corner didn't help.... More

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Scott R, Thank you for your feedback. We appreciate your review of the hotel. We have taken on your feedback in regards to the cleanliness of the bathroom and we will be discussing this with the housekeeping team to ensure this doesn't happen again. We hope to welcome you back to the Crowne Plaza Terrigal. Best regards Lachlan Walker... More

Sydney, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed here for four nights in July during the school holidays. As it was winter we had a good rate, and a beautiful view of the ocean. The room was spacious and well equipped. We were disappointed that the pool was not heated and therefore being winter unusable for the children. So we used the spa, and after about... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear FruitSalads, Thank you for your recent review. We are disappointed to hear of your experience in the spa and the issues experienced when using the in room dining service. We do take these matters very seriously. We wish to advise that we are currently investigating these matters with our team and we will be in touch shortly to discuss.... More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed for two nights with my partner over the public holiday, so maybe I shouldn't have been expecting much but it just felt like a really over priced family hotel. If you're looking for a romantic beach getaway, look elsewhere. The room was a little lacking, it just doesn't really impress. Maybe the idea is that you shouldn't be spending... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Jessica Thank you for your review, we are pleased you enjoyed a clean room, great location and friendly staff . We apologise that you were disappointed in some aspects of your stay. I have addressed your concerns with my team and are reviewing areas of focus to ensure we deliver the service you expect. We hope you may consider... More

Sydney Australia
Top Contributor
124 reviews 124 reviews
63 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Admittedly it was school holidays and very busy but generally the place is average for it price. Great location on the beach and close to shops and restaurants are the main things going for it. The staff are very friendly and helpful. I think they need to rethink the way they manage their breakfast buffet. It was chaos - felt... More

Was this review helpful? Yes 2
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear LegItAustralia Thank you for your feedback. We are pleased that you generally enjoyed your stay in the busy school holiday period, particularly the accommodation room and the location of the hotel. Thank you for your comments regarding breakfast service. I have discussed this with the Food & Beverage Manager to ensure this will be addressed and to prevent a... More

aussiesseetheworld
Top Contributor
51 reviews 51 reviews
19 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I took my mother, who is recovering from cancer, to breakfast at Seasalt restaurant at the Crown Plaza Terrigal on Saturday 4 October to celebrate her 75th birthday. What a wonderful experience it was. Not only was the food delicious ( we loved the innovation of the make-your-own-juice bar) but the service we received was simply excellent...and all of this... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear aussiesseetheworld Thank you for your comments. We are delighted to hear that the service you received was caring and made for a special day for your Mother with her birthday celebrations. We will be sure to share this feedback with our team and in particular I have commended the colleagues who provided this service. We look forward to welcoming... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Today was not the Lord Ashley Room's day. We booked for Elegant High Tea at 11 am (the first service of the day ). The food was quite good but the service was non existent. The staff were swamped by the needs of the many at pool side. We had to find staff to get our coffee and bubbly (which... More

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Jo-Anne S, Thank you for your feedback. I am disappointed that we let you down on this occasion. The level of service received is not reflective of our usual levels and for that we apologise. Our Food and Beverage Manager Logan Daley will be trying to contact you today to discuss this further. In the event that he cant... More

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Additional Information about Crowne Plaza

Address: Pine Tree Lane, Terrigal, New South Wales 2260, Australia
Phone Number:
Location: Australia > New South Wales > Terrigal
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza 4.5*
Number of rooms: 215
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Also Known As:
Crowne Plaza Hotel Terrigal
Terrigal Crowne Plaza
Crowne Plaza Terrigal, South Pacific

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