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All 7 Terrigal hotels

Crowne Plaza

4.5 of 5 Hotel   |   Pine Tree Lane, Terrigal, New South Wales 2260, Australia
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Ranked #4 of 7 Hotels in Terrigal
A recent review
4 of 5 stars reviewed 3 days ago
davestan Australia
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435 reviews from our community

Traveler rating
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    175
    77
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Australia
Top Contributor
57 reviews 57 reviews
53 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Received a friendly welcome at the Crowne Plaza which was continued by the staff we encountered during our our stay. We had a standard room with bacony on the 6th floor with nice views over the ocean. The room was away from the bar and pool areas so quiet. Room furnishings were a tad uninspiring and probably could do with... More

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear davestan, Thank you for your recent feedback. I am very happy to hear that the service you received during your stay was friendly, and that the accommodation was comfortable. We will take on board your feedback regarding the bathroom and accommodation room fittings and furnishings. We are glad to hear that you enjoyed our seaside location and we hope... More

Sydney
Contributor
13 reviews 13 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed as a gold member on Saturday night and ate at Seasalt. We didnt have a booking and we were told they had 1 last table when we arrived. There were empty tables whilst we we sat there for 3 hours. Service was good but a little over the top it then went down hill after 2 courses. We... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Jasper2007, Thank you for your feedback. It is disappointing to hear that the your dinner in Seasalt was not an enjoyable experience. We would love to receive more feedback from you so that we are able to improve. Could you kindly contact our Food and Beverage Manager, Logan Daley at your earliest convenience to discuss the matter further. We... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My overall comment is "OK". This was my second visit to the hotel and both occasions it was work related. Clean rooms, friendly staff, good rooms for work seminars a gym and a pool are plus points. Receptionists were helpful and excellent check-in and out service. There is a lively bar on the ground floor with a live-band...good for a... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Scotty w, Thank you for your recent feedback regarding your stay at Crowne Plaza Terrigal. We appreciate your comments and thank you for your feedback. We are very pleased to hear that you enjoyed the entertainment in the Florida Beach Bar and that our front desk agents were helpful and provided excellent service during check in and check out.... More

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I found this hotel to be very nice. Rooms were clean and well presented. Lovely views of the beach. All staff from check in, bar and restaurant were friendly, professional and very helpful. I would visit this hotel again.

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Leona D Thank your for your feedback following your recent stay at Crowne Plaza Terrigal. We are pleased that you were able to enjoy your stay and that the accommodation rooms and views were suitable. The team pride themselves on delivering a professional yet friendly level of service in keeping with the beachside location of the hotel. We look... More

Sydney, Australia
Top Contributor
64 reviews 64 reviews
39 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From the moment we walked in and saw the kind of guests this hotel is attracting we knew we'd made a mistake by trying to recreate the stays we enjoyed many years ago when the Hotel was managed and owned by Peppers. This hotel is currently being renovated. One of the lifts was out of action and the staff Zi... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Lyndy23 Thank you for your feedback from your return stay to Crowne Plaza Terrigal. We appreciate your comments and understand your concerns as the hotel has undergone painting of the exterior of the building and undertakes some improvement to the appearance of the hotel. The hotel is excited that the majority of this work is nearing completion whilst unveiling... More

Lake Macquarie, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a lovely short stay at Terrigal for a surprise celebration lunch and stay. Staff friendly and very helpful. Great food for high tea and also breakfast. Rooms clean and bright with a great view of the ocean. Love this hotel and location not to mention the lovely shopping close by.

Was this review helpful? Yes
Lachlan W, Manager at Crowne Plaza, responded to this review

Dear 2014Golfin, Thank you for your feedback. I have enjoyed reading that all aspects of your stay were outstanding. Thank you for your kind comments regarding our staff. It is fantastic to hear that they made a memorable impression. We look forward to welcoming you back to the hotel for another enjoyable stay. Best regards Lachlan Walker General Manager More

Sydney, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice hotel in a beautiful location, easy to get to, with parking facilities on site (extra payment). Very easy walking distance to beach, boutique shops and cafe's/restaurants. We booked a disabled room and facilities were good, e.g. shower seating and large bathroom. Lift access from car park to reception and room were good. Easy outside access through wide auto door... More

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear AnGaz000, Thank you for your feedback. It was disappointing to find that your initial impression of the hotels decor did not meet your expectations. It is also a shame that the offsite restaurants you tried did not excite, as there are many varying options. I really appreciated hearing that the room type you requested provided a comfortable stay. We... More

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I am writing to address the very disappointing service I was subjected to, during my stay on Friday the 15th August. After staying with the Crowne Plaza Hotels, several times before and receiving an exceptional experience, I was looking forward to obtaining the same quality of service at the Terrigal venue. Unfortunately my experience at the Crowne Plaza Terrigal was... More

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Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear AliceRoseMills Thank you for for taking the time to further detail your feedback via TripAdvisor in regards to your recent stay at the hotel. As per your conversations with myself and Damien Crook, the Front Office and Reservations Manager, the hotel takes the security and safety of all guests very seriously and is of of high importance to us.... More

Sydney, Australia
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked a "family room" for our family and one additional for my mother as we were celebrating her 60th birthday. On arrival at 2pm we were told our rooms weren't yet ready (given the 3pm check in, we weren't upset about this) but were happily surprised by the upgrade for my mothers room. The front desk staff were friendly... More

Was this review helpful? Yes 1
Lachlan W, Manager at Crowne Plaza, responded to this review

Dear M M Thank you for providing the extensive feedback from your recent stay at the hotel, we are pleased that the birthday celebrations were enjoyable. We appreciate receiving your lovely comments regarding our service and professionalism of the team and thank you for providing us with an opportunity to review some areas of focus. We hope to welcome you... More

Canberra, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2014 via mobile

We stayed for two days. The room was spacious, well-equipped, quiet and very comfortable. Great ocean views. We appreciated the friendly, no fuss approach by the staff. The in-house dining options were very pleasant. We would stay there again.

Was this review helpful? Yes
Lachlan W, Manager at Crowne Plaza, responded to this review

Dear Graham Thank you for providing your feedback. It was lovely to note that you enjoyed our friendly staff and enjoyed the location and views. We look forward to your return to the hotel. Best regards Lachlan Walker General Manager More

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Additional Information about Crowne Plaza

Address: Pine Tree Lane, Terrigal, New South Wales 2260, Australia
Phone Number:
Location: Australia > New South Wales > Terrigal
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza 4.5*
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Also Known As:
Crowne Plaza Hotel Terrigal
Terrigal Crowne Plaza
Crowne Plaza Terrigal, South Pacific

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