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Crowne Plaza

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Pine Tree Lane, Terrigal, New South Wales 2260, Australia
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Crowne Plaza
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Crowne Plaza
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544 reviews from our community

Traveler rating
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    220
    100
    33
    18
See reviews for
126
229
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80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

We enjoyed our stay at the hotel. The staff in particular went out of their way to help you and were always cheerful and friendly -- and I noticed that they also treated their colleagues with great courtesy. The pool area was great too. My only gripes are that the place is getting a bit run down and it gets... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Kalo Taxithi, Thank you for your feedback. I appreciate the special mention of our staff, not only how they interact with our guests yet with each other. I apologise that there were some disruptions on the Sunday evening, and hope that this has not marred future stays with us. If there is anything in addition we can assist with... More 

Currumbin, Australia
Top Contributor
111 reviews 111 reviews
20 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a poor 4.5 star. My bathroom floor was not cleaned with little pieces of paper over the floor, the beds were comfortable but the bathrooms were tired and the fittings old. The view was average...if you stay here make sure you ask for a front beach view room. The doors and carpet seem very tired. It has... More 

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear SherelleFrench Thank you for your feedback following your recent stay at Crowne Plaza Terrigal. We appreciate your comments in regard to the facilities of the room and have reviewed the housekeeping standards in regard to room cleanliness. We are pleased that the team were able to offer professional service. We hope you may consider visiting the hotel on another... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel with very good staff. But DO NOT STAY ON A SUNDAY. They have a LOUD dance party that reverberates through the hotel for hours and hours until late making the stay very very unpleasant if you are out the front.

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear CMarkovitch Thank you for your feedback following your recent stay at Crowne Plaza Terrigal. I am sorry that the entertainment on the ground floor was a disturbance to you. I would like to extend to you the details of our Front Office Manager - Damien Crook. If ever there is an opportunity for you to stay again at the... More 

Canberra, Australian Capital Territory, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Check in was average. Everything else was great room was extremely clean beds very comfortable great pool and spa facilities. We didn't eat at the hotel as we wanted to go for a walk and eat out. Hotel charges $18 a night for parking which is a little rich seeing as there is free parking right out the front of... More 

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Andrew A, It was great to read that you found the In-Room facilities comfortable and I am glad to see that you made the most of our local dining options. It gives me great pride to read of your special mention of Adnane. Adnane receives great praise from the majority of our guests and I am glad that he... More 

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

My best friend invited me to join her for a weekend away at Crown Plaza. Customer service was abysmal from all 'in-hotel' services. The best service we received during our stay was from the woman who 'loudly' knocked on our door each morning to check if the mini bar needed restocking. PROS - Large comfortable beds with crisp white sheets.... More 

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear TokraDOG Thank you for taking the time to again review our hotel from your recent stay with us. We are pleased to read your found our rooms nice, the beds comfortable with crisp linen and your high scores on sleep quality, the room presentation and fragrance are much appreciated; thank you. The team appreciates the detail and at the... More 

Sydney, Australia
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a great layout that sees the majority of the rooms overlook the ocean. There is so much to do right on the doorstep and within the local area. on our first night, the music from the bar below (part of the hotel) came echoing up into our room quite loudly. This was quickly rectified by the wonderful... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Hayden C, Thank you for your feedback. I was very pleased to see that we were able to attend promptly to the issues you raise with the noise and found a suitable solution to allow you to thoroughly enjoy the rest of your stay. We value your comments and look forward to welcome you back on the next occasion.... More 

Newcastle, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently visited this hotel again with my mum and sister. We stayed in a premium ocean view room on level 4, room was well appointed with the usual amenities tea/coffee shampoo/conditioner, robes/slippers, mini bar etc. We also requested a DVD player which is complimentary and it was brought to our room within a timely manner. Location cant get any better,... More 

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Pureblonde_1 Thank you for your comments following your stay at the hotel. We are delighted that you enjoyed the location of the hotel and its proximity to the beach, shops and restaurants. We look forward to welcoming you back to the hotel on another occasion. Best Regards Lachlan Walker General Manager More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a Saturday night as we were in town for a concert. The service is excellent from when you arrive in your car, to check in, answering your phone queries etc. The location is superb - right oppositive the beach and on the main street surrounded by restaurants, bars and limited shopping. The rooms are average -... More 

Was this review helpful? Yes 1
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear Maria S Thank you for your feedback following your recent stay at Crowne Plaza Terrigal. We appreciate your comments and are pleased that you enjoyed your stay and in particular the service from a member of the team at hotel reception. We look forward to seeing you again. Best Regards Lachlan Walker General Manager More 

Sydney, Australia
Top Contributor
51 reviews 51 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spend one night at the Crowne Plaza as part of a work function. Check in was no problem - they had all my details there & I had my room key in less than 2 minutes. I was on the 2nd floor - had a small balcony that overlooked the beach/ocean. Room was quite large with all the normal amenities.... More 

Was this review helpful? Yes
Lachlan W, General Manager at Crowne Plaza, responded to this review

Dear JenniG, Thank you for your feedback. It was great to hear that your check in experience was seamless. We really do appreciate you highlighting how you enjoyed all of the food offerings throughout your event. It was disappointing to read that you had a restless night. We would have been more than happy to have assisted with the issue... More 

Bondi, Australia
Senior Contributor
34 reviews 34 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Recently visited this hotel for a weekend away with my partner for our anniversary. The hotel itself might be a bit old but that means big rooms, big bathrooms and it is very well maintained with all the amenities. The gym is really well equipped especially for a hotel. The location is also perfect as it's a stroll to all... More 

Was this review helpful? Yes 1
Lachlan W, Manager at Crowne Plaza, responded to this review

Dear Rockyeeeow, Thank you for your positive feedback. It was great to see that you enjoyed your recent stay with us and we are delighted that you enjoyed the location of the hotel and its proximity to the beach and restaurants. We pride ourselves on our friendly staff and are glad that you personally experienced and appreciated this. We look... More 

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