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4.0 of 5 Condominium   |   20 Tomaree Street, Nelson Bay, Port Stephens, New South Wales 2315, Australia
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Oaks Lure
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A recent review
3 of 5 stars reviewed 2 days ago
Lombard71 Sydney
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153 reviews from our community

Traveler rating
    22
    55
    39
    20
    17
See reviews for
45
62
5
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Clean and basic accommodation only 10-15 minutes walk from the shops etc. Wifi of 30 mins free once evry 24 hours quite ungenerous these days. Wouldn't stay here again. Desk only attended during business hours.

Was this review helpful? Yes
Rutherford, New South Wales, Australia
1 review
2 of 5 stars Reviewed 5 days ago NEW

On arrival we were greeted by receptionist to only be told that there were 16 stairs that we had to climb to get into our apartment.( not good when you need a knee replacement ) This had not been mentioned at time of booking. then after settling in took a shower only to find out that the floor in bathroom... More

Was this review helpful? Yes
OaksLure, Manager at Oaks Lure, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us at Oaks Lure Apartments. We are sorry to hear that your stay was not what you had expected. We are always looking for ways to improve our product and welcome your feedback. I have looked into the issues in which you mentioned had affected your stay... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

After a bad experience at Pacific Blue Salamander Bay the lovely customer service girls at Oaks Lure, Sarah and Danielle (the Supervisor) couldn't of been more helpful. These girls really looked after our needs and turned an initial disaster into a great trip.

Was this review helpful? Yes
OaksLure, Manager at Oaks Lure, responded to this review

Thank you so much for your wonderful feedback. I regret to hear that your time away in Port Stephens did not get off to the best start. It is fantastic to hear that with the help of our wonderful office staff we were able to have you enjoy your weekend and relax in our lovely property. I will be passing... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean, staff friendly and helpful. Although admit that in making my booking it was unserviced, and I had never had that before. Bed was very comfy, air conditioning worked well & kitchen equipped with necessities.

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OaksLure, Manager at Oaks Lure, responded to this review

Thank you for staying with us recently at Oaks Lure Apartments. We really appreciate your feedback and are so pleased to hear that you had an enjoyable stay with us. We hope to have the opportunity to welcome you back again in the future. More

Senior Contributor
27 reviews 27 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 6, 2014

This oaks is a great family holiday apartments. The receptionists are so friendly and the staff at this oaks are also incredibly friendly. The rooms are spacious and the location is great! Would recommend if staying in Nelsons Bay!

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OaksLure, Manager at Oaks Lure, responded to this review

Thank you for taking the time to post your lovely review of Oaks Lure Apartments on Trip Advisor. We are thrilled to hear you chose to stay with us on your visit to lovely Nelson Bay - it sounds like you had a fantastic time and really appreciate your comments on our rooms and location. Our staff work extremly hard... More

Sydney, Australia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 5, 2014 via mobile

Stayed 3 nights in a one bedroom apartment over the long weekend, worst hotel I've ever been to!! Firstly we paid ridiculous prices for such little service, only found out our room wasn't serviced when we got here! They only provide one tiny soap, small shampoo, conditioner and sanitry bag, I paid over $200 a night I would expect more... More

Was this review helpful? Yes 1
OaksLure, Manager at Oaks Lure, responded to this review

Thank you for providing us with feedback with regard to your recent stay with us at Oaks Lure Apartments. I am very dissapointed to hear your comments with regard to your stay. It is our aim to have all guests leave, having had a positive experiance with us throughout their stay. Please be assured that had our staff been made... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 4, 2014 via mobile

We stayed for 2 nights. Location is great. The hotel is about 6 minutes walk to the Marina. The two bedroom apartment is not ideal for a family with kids. When you enter the room you will see two additional key card access doors. This was a bit strange. The bathroom has an unusual design too. The open bathroom plan... More

Was this review helpful? Yes 1
OaksLure, Manager at Oaks Lure, responded to this review

Thank you for taking time out to provide your comments to us via Trip Advisor. We appreciate all feedback, both positive and negative, as it helps us to understand what areas require improvement. We would like to apologise for any issues you experienced throughout your visit with us, it is great to hear that staff were helpful and able to... More

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 15, 2014

This was our third visit to Oaks Lure for a weekend getaway,we choose Oaks Lure for the location,we can park the car and walk to the Marina,shops, cafe's and restaurants.Have never had a problem with our stay's although this time there where issues accessing the basement car park due to card issues,also the lift was stuck -but after mentioning it... More

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OaksLure, Manager at Oaks Lure, responded to this review

Thank you for your feedback, It was lovely to have you stay with us again on your recent visit back to Nelson Bay. We did unfortunatley have an issue with our lift during your stay in which we had to call a technician to attend to the problem. This was rectified within a couple of hours and no further problems... More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed September 14, 2014

On a trip to Nelson Bay for family matter we choose to stay at Oaks Lure which met our needs nicely. My husband and I booked a one bedroom apartment which was spacious, mostly clean and had all that we needed. Lounge was a bit uncomfortable so we unfolded it and found food wrappers, dust and dirt down back of... More

Was this review helpful? Yes
OaksLure, Manager at Oaks Lure, responded to this review

Thank you for taking the time to provide us with your feedback on your recent stay with us here at Oaks Lure Apartments. I have noted and addressed your comments with regard to the lounge with our Housekeeping Supervisor and do apologise for this. It is our aim to have all rooms prepared and presented to our guests at the... More

Sydney, Australia
2 reviews
1 of 5 stars Reviewed July 16, 2014

I won't book at an Oaks again. The room booked was for one king we got two singles pushed together leaving us with sore backs. The shower didn't drain properly and left the bathroom very wet and cold.

Was this review helpful? Yes
OaksLure, Manager at Oaks Lure, responded to this review

Thank you for providing your feedback with regard to your recent stay with us at Oaks Lure Apartments. It is disappointing to hear that your found your room to be unsatisfactory. All hotels rooms are equipped with a King split bed to enable flexibility for guests with different bedding requirements. We do offer 1bd apartments with queen ensembles which you... More

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Additional Information about Oaks Lure

Address: 20 Tomaree Street, Nelson Bay, Port Stephens, New South Wales 2315, Australia
Location: Australia > New South Wales > Greater Newcastle > Port Stephens > Nelson Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Oaks Lure 4*
Number of rooms: 57
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Also Known As:
Oaks Lure Hotel Nelson Bay
Oaks Lure Nelson Bay, Port Stephens

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