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The Sebel Harbourside Kiama

4.0 of 5 31 Shoalhaven Street, Kiama, New South Wales 2533, Australia
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Certificate of Excellence 2014
The Sebel Harbourside Kiama
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The Sebel Harbourside Kiama
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577 reviews from our community

Traveler rating
    221
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    94
    27
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reigate
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed in a family suite for 2 nights as a late booking (758 AUD) which seemed expensive too me, the rooms were OK but not spotless and the second bedroom offered no storage. There was no WiFi offered in the room and only offered for 30 mins in the bar area with very patchy connection. We returned to the... More 

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Kurrajong, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for one night at the end of a two week motorbike trip so I thought I'd splurge on a nice hotel. The check in was very efficient and the girl on duty was very friendly and helpful. I was upgraded to a studio apartment which was very nice. The room was huge with an extremely comfortable bed. No balcony... More 

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TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Peter B, Thank you for taking the time to tell me about your recent experience at The Sebel Harbourside Kiama. Firstly please accept my apologies for any inconvenience you experienced during your stay. At Accor Hotels we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for a few nights, we stayed in the 1 bedroom apartment. The room was not clean at all, so the staff nicely moved us to another room. Unfortunately it wasn't much better. We noted our concerns but it wasn't bad enough to leave. the staff were super friendly about it. the rooms were large and the hotel was... More 

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TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Lars D, Thank you for taking the time to tell me about your recent experience at The Sebel Harbourside Kiama. Firstly please accept my apologies for any inconvenience you experienced during your stay. As General Manager I review and act on all guest feedback and tailor the needs of the business to suit. I have discussed your valid comments... More 

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

They say first impression count, so in hindsight, we should have run. We checked in at 4pm on 14.2.2015. The receptionist on duty was as cold as last night's custard. Unhelpful, off-hand and rude to the point where we almost turned around & left. But we'd travelled a long way. No information on where to park, wi-fi access, breakfast or... More 

Was this review helpful? Yes 2
TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Andrew O, Thank you for taking the time to write a review about your recent experience at The Sebel Harbourside Kiama. Firstly, please accept my apologies for any inconvenience you experienced during your stay. Whilst I am extremely proud of the vast majority of our guest reviews, I am also grateful for feedback when we fall short of our... More 

Sydney, Australia
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sebel is clean and fresh and is well maintained. The rooms were very large and well presented. Initially I was a bit concerned when I saw the train line was close but the double glazing on the rooms meant you heard nothing. It was so quiet and relaxing. The food was great, the staff were friendly, will visit again.

Was this review helpful? Yes
TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Leona D, I appreciate your comments regarding your recent stay at The Sebel Harbourside Kiama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

New Milton, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here recently and were upgraded to a superior room with balcony (albeit overlooking the railway line). The room was lovely, and the hotel staff were courteous and obliging. I only have two gripes: firstly the wifi provision didn't extend past the bar to the main hotel, and secondly the cost and poor quality if the... More 

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TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Pingu63, Thank you for taking the time to tell me about your recent experience at The Sebel Harbourside Kiama. Firstly please accept my apologies for any inconvenience you experienced during your stay. Thank you for your comments in relation to breakfast. We are currently looking at ways we can improve our breakfast offering so this feedback is certainly very... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed the accommodation. It was more of a 5 star hotel. Very comfortable beds but they always seem to run out of food which was paid for by our company for all the conference guests. I was really amazed at that; they should've at least tried to make up for the shortcoming.

Was this review helpful? Yes
TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear George A, Thank you for your comments regarding your recent stay at The Sebel Harbourside Kiama. Firstly please accept my apologies for any inconvenience you experienced during your stay. I have spoken to our Food and Beverage manager regarding the quality and quantity of food for the conference events to ensure this does not occur again. We have employed... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We made the trip down from Syd on Friday afternoon and we delighted to find a huge room waiting for us. Be sure to ask for a sea view room. The Coast Walk is just a few minutes away and you can take a leisurely stroll. The King bed was divine - a great nights sleep was had by us... More 

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TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Emma S, Thank you for your comments regarding your recent stay at The Sebel Harbourside Kiama. I will share your comments with our team as it is only by receiving this feedback that we are able to improve on our offer and service. Thank you again for sharing your experience, and we look forward to welcoming you back in... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We love Kiama, with its quirky architecture, ocean beaches, pools, coastal walk and blowholes. The Sebel Kiama is a cricket oval away from the harbour's edge. King-sized bed was perfectly comfortable for the Queen and me. Double-glazing kept any noise at bay. Stayed two nights and slept better than in my home. Perhaps I should take out a long-term let.

Was this review helpful? Yes
TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear Francis B, Thank you for your comments in regards to your recent stay at The Sebel Harbourside Kiama. We are pleased to hear you enjoyed your stay at The Sebel Harbourside Kiama. I will share your comments with our team as it is only by receiving this feedback that we are able to improve on our offer and service.... More 

Canberra, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sebel Harbourside Kiama is beautifully located beside the little harbour and it is an easy level stroll to he shops and coffeehouses of Kiama. The hotel is quiet, very comfortable, has good food and lovely places to sit outside. Everything you need for a relaxing days at the seaside.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
TheSebelKiama, General Manager at The Sebel Harbourside Kiama, responded to this review

Dear mgtk HongKong, Thank you for your comments regarding your recent stay at The Sebel Harbourside Kiama. It is always a pleasure to receive positive feedback. We are delighted to hear you enjoyed your stay with us and enjoyed the dining facilities. I will share your comments with our team. I am sure that this feedback will serve as an... More 

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Additional Information about The Sebel Harbourside Kiama

Address: 31 Shoalhaven Street, Kiama, New South Wales 2533, Australia
Location: Australia > New South Wales > Kiama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Harbourside Kiama 4*
Number of rooms: 88
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Also Known As:
Sebel Harbourside Kiama Hotel Kiama

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