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All 1 Gerringong hotels

Mercure Resort Gerringong by the Sea

4.5 of 5 Hotel   |   1 Fern Street, Gerringong, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
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Mercure Resort Gerringong by the Sea
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69%
Ranked #1 of 1 hotels in Gerringong
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
n9uy3n Sydney, Australia
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337 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Overall, the service, hotel rooms and grounds were amazing. There are only 50 rooms at the resort so you have your own space to use the facilities. The rooms are clean, fresh and modern and spacious! Concierge, day spa and restaurant staff are very friendly and will go above and beyond to make you feel comfortable. Looking forward to staying... More

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Aussie (Netherlands)
Top Contributor
104 reviews 104 reviews
64 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for one nights with my two small children. Check in was quick. Room nice and spacious and bed comfortable. Didn't try any of the facilities as raining but looks good. Would be very happy to stay here again. Good size fridge and facilities in the room we chose.

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sydney
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I had previously been to a lunch here and it was not good, we were cautious when returning for dinner and room, and this time both were great. Room was neat, clean and well appointed, manager very customer focussed and accommodating. Dinner was excellent, very nice food, staff with attention to service and detail, restaurant itself was... More

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North Wales
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We were recommended this hotel by a friend so thought we would give it a try. From the pleasant welcome from Sarah on reception to lovely Sally showing the room it boded well for a good stay. Our evening in the restaurant began badly with a rather miserable young man (apparently the supervisor), who, after ignoring the oil and balsamic... More

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Kellie S, General Manager at Mercure Resort Gerringong by the Sea, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Resort Gerringong. It is always a pleasure to receive positive feedback. I am so sorry to hear that your dinner service was not at our traditional service standards, please accept my sincere apology. Thank you again for sharing your experience, and we hope your next visit will be... More

Canberra, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Just needed a room for an overnight stay in the region. The room and facilities actually met what the website said. It was clean and spacious with great bathroom facilities. It was also great not to have to rush to get out of room by 10am as it is 11am check out.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Kellie S, General Manager at Mercure Resort Gerringong by the Sea, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Resort Gerringong. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Kellie Stapleton General Manager Mercure Resort Gerringong More

Hull
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The food was ok but without doubt the slowest bar staff ever. It was happy hour 5 to 6 and our friends took until 5.27 to be finally served. We faired slightly better but only one barman. Later there were two but by that time we were eating. It seemed a bit chaotic with some food out quickly others waiting.... More

Was this review helpful? Yes
Kellie S, General Manager at Mercure Resort Gerringong by the Sea, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Resort Gerringong. I am so sorry that we let you down; please allow me to express my sincerest apologies. We appreciate you sharing your concerns and helping us improve our service, it is our hope that you will give us the opportunity to better serve... More

Dee Why
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice staff and facilities, shame about the restaurant. Found the hotel very nice, breakfast was great and the food was good. But the evening restaurant staff member that stood out was the guy who was newly employed and the lady that appeared to be the manager. We found the service is more friendly and attentive at our local RSL club... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Kellie S, General Manager at Mercure Resort Gerringong by the Sea, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Resort Gerringong. It is always a pleasure to receive positive feedback. I am sorry to hear that our Restaurant Service was below our traditional service standard and we will work on ways to improve. Thank you for your feedback. Sincerely, Kellie Stapleton General Manager Mercure Resort Gerringong More

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Mercure for one night during February 2014 for a work retreat and found the stay to be very comfortable and pleasant. The hotel accommodated all of our needs, be it rooms for 16 people, hogging the pool, a private dinner, late night drinks and buffet breakfast. All the staff were extremely pleasant and friendly throughout our... More

Was this review helpful? Yes
Kellie S, General Manager at Mercure Resort Gerringong by the Sea, responded to this review

Thank you, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Kellie Stapleton General Manager Mercure Resort Gerringong More

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Additional Information about Mercure Resort Gerringong by the Sea

Also Known As:
Mercure Resort Gerringong By The Sea Hotel
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
Address: 1 Fern Street, Gerringong, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Phone Number:
Location: Australia > New South Wales > Gerringong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 hotels in Gerringong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mercure Resort Gerringong by the Sea 4.5*
Official Description (provided by the hotel):
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 
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