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Peppers Craigieburn

4.5 of 5 Centennial Rd | Southern Highlands (formerly Craigieburn Resort), Bowral, New South Wales 2576, Australia
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Peppers Craigieburn
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Peppers Craigieburn
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269 reviews from our community

Traveler rating
    60
    69
    67
    44
    29
See reviews for
21
144
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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    (60)
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Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Arrival was great, helpful staff. We took up the offer to have a drink on the verandah, but after asking 3 times for a drink (apparently, the staff member had assumed her colleague had served us and the colleague had assumed that the staff member had served us), we became a little disappointed. Dinner was ok, the staff were helpful... More

Was this review helpful? Yes
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear Chelwho. Thank you for taking the time to review your recent stay at Peppers Craigieburn. We are disappointed to read that you were dissatisifed with certain aspects of your stay in which we do apologise. There is no excuse for the poor service you received and lack of assistance displayed by the receptions staff. We sincerely apologise for this... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The property is very picturesque, set in lovely grounds. While the public rooms inside are spacious, the bedrooms left a lot to be desired space-wise and the bathrooms must have been designed for toddlers, they were so small. After I went to bed at around 10.30, there was so much noise I couldn't sleep. Kids running up and down on... More

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pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear starset11 It is disappointing to read that you dissatisfied with certain aspects of your stay . We are concerned to read that you breakfast expereinced did not live up to the stanrds peppers is renowned fro. There is no excuse for this lapse in service and this will be discussed with the manager concerned. Your other complaint regarding the... More

Sydney, Australia
Top Contributor
94 reviews 94 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'd wanted to go for many years - and I wasn't the least disappointed - in fact it was even better than I'd expected. We had a really lovely time. The room and en-suite were extremely nice and the main lounges, dining room, etc. were spacious, comfortable, nicely decorated and warm - thanks to the lovely fires therein. The gardens... More

Was this review helpful? Yes
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear Janette M. Thank you for your positive review and we will certainly ensure all staff are aware of your feedback. Our staffs focus is to exceed customers expectations in every aspect to ensure we create the ultimate guest experience. We look forward to welcoming you back during the warmer months when the gardens come to life and are a... More

Sydney, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed for our 1st wedding anniversary with dinner & breakfast at the hotel. Everything was OK but nothing was great. Tiny room, bathroom shabby and even a complimentary water would've been appreciated. Definitely not the romantic getaway we were hoping for, I got the impression they rely on wedding guests

Was this review helpful? Yes
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear AG 1010. Your feedback on the recent stay is appreciate and we have noted your concerns regrading some aspects of your stay. We will certainly review our policy for return guests and see how we can improve the wow factor. Thank you for staying with us and we hope you will return to see the improvement made. Kind Regards... More

Sydney
Contributor
17 reviews 17 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Peaceful and relaxed weekend away with friends at this historic property. Don't believe all the negative reviews, we had an Elms Balcony room which was spacious and had French doors opening on to a shared verandah, beautiful views of the cute 9 hole golf course. There are many large areas to relax and lounge in all with warm cozy gas... More

Was this review helpful? Yes 1
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear WAWSydney. We apprecaite your feedback after your recent stay and it is certainly pleasing to see that you enjoyed every aspect of your stay. Yes the property does have that cosy relaxing feeling especially when the fire is on which certainly creat a nice ambience. We look forward to welcoming you back in summer to enjoy the colour of... More

Sydney, Australia
1 review
2 of 5 stars Reviewed 4 weeks ago

We stayed for three nights. The building and surrounds is beautiful. However, they have squashed in the rooms, so they are very small, With the exception of a few friendly staff and bartender, we left with the memory of grumpy, unhelpful food and beverage personnel, who seemed to not be well trained or confident to help guests when asked. Breakfast... More

Was this review helpful? Yes
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear MKgodwin123. We are disappointed to read that our service and standards did not live up to your expectations. This lape is service is unacceptable and will be certainly discussed with the appropriate managers for corrective action. We do appreciate your time in reviewing the stay and this feeedback is important for us as it enable us to focus on... More

1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights - while property grounds are beautiful, rooms are boxy and, as a result, overpriced, along with prohibitive prices for basic amenities/facilities/services (highly overpriced manicure and 3 days of internet connection will probably cost you half of what you pay for a month's subscription). While reception staff was very kind and helpful, and with the exception of one... More

Was this review helpful? Yes
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear Uni S. We apprecaite you taking the opportunity to review the property after your recent stay. It is disappoinintg to read that you were unhappy with some aspects of your stay. The feedback on the staff will be discussed with the relevant manager for corrective action. Thank you again for your comments The Craigieburn Team More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely surrounding and the room although on the small size was comfortable. On site parking.On the outskirts of Bowral and plenty of area to walk. Plenty of lounge areas to use. Warning - if you pay for breakfast make sure that you get down early if there has been a wedding the night before or a tourist bus. We were... More

Was this review helpful? Yes 1
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear Mediterranean10_10. Thank you for taking the time to write about your recent stay. It is disappointing to read of your concerns with breakfast. This has been discussed with the appropriate departments to make the necessay changes to ensure ALL guests are cared you in every aspect of our business. Whilst you were disappointed the breakfast it is pleasing to... More

sydney
Top Contributor
56 reviews 56 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 14, 2014 via mobile

Different sized rooms are available, in our case just for 1 night we chose entry level room which really was a butter box. The room and hotel were clean and well kept. The staff friendly and helpful. Cleaning staff left no cake of soap and only enough toiletries (shampoo and shower gel) for 1 person. I understand the soap was... More

Was this review helpful? Yes
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear annesydney. We are disappointed to read that you were dissatified with certain aspects of your stay. Feedback is an important part of our continous improvement program and your comments will be discussed with the relevant department. We do hope that you will reconsider and return in the near future. Thank you for your comments Kind Regards The Craigieburn Team More

Canberra, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 8, 2014

We enjoyed a nice stay at Peppers. Craigieburn recently and enjoyed exploring Bowral even more. The grounds at Peppers were well maintained and the lounge room complete with open fires were cosy and inviting. Our room in the Elm Wing was on the small side, but the bed was comfortable and the column heater was really effective. We would stay... More

Was this review helpful? Yes 1
pepperscraigieburn, Manager at Peppers Craigieburn, responded to this review

Dear Lucy TravelLove, We appreciate you taking the time to review your recent stay with us. It is pleasing to read that you enjoyed your stay and the gardens at Craigieburn. We hope you will return during summer when you can experience the colour the gardens have to offer. Kind Regards The Craigieburn Team More

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Additional Information about Peppers Craigieburn

Address: Centennial Rd | Southern Highlands (formerly Craigieburn Resort), Bowral, New South Wales 2576, Australia
Phone Number:
Location: Australia > New South Wales > Bowral
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Craigieburn 4.5*
Number of rooms: 72
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Also Known As:
Peppers Craigieburn Hotel Bowral
Craigieburn Hotel Bowral

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