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Quality Hotel Ballina

Compton Dr (Corner Cedar Crescent), Ballina, New South Wales 2478, Australia
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Quality Hotel Ballina
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176 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I have been staying here for many years, always staying in the most expensive rooms so that i had the very best sleep. These rooms have now been revamped, aircon , tv are new and the quality of the Samsung devices is 5/5. but they cheapened the beds.. So disappointed with this and i am sure that my fellow business... More 

Helpful?
Thank B1RD1E2014
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear Birdie2015 Thank you for your review, we appreciate hearing your comments and how you enjoyed your stay and being such a loyal long term guest. We're surprised indeed to hear you were disappointed with the new beds. These new models are in fact a much higher grade and quality bed to the previous ones, specifically designed for hotel use... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A nice hotel with great pool and spa facilities along with a fantastic location close to the beach. The staff were very friendly and the room was comfortable and nicely appointed. Although we didn't dine in the restaurant the menu looked very good and lots of seafood

Helpful?
Thank Artsy90
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Thank you for taking the time to post a review following your recent overnight stay with us. We are so pleased we were able to accommodate you and we we appreciate you recognising the service we offer here in understanding our guests needs while staying with us. Your comfort is our priority. Thank you once more for your review and... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We arrived at 8.30pm and found the kitchen was already closed which was disappointing but the staff were helpful with alternatives which ended up being pizza. Room was spacious and comfortable except pillows were a bit average. Free wifi which was an advantage. Good customer service here.

Helpful?
Thank lizjammy
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear Artsy90 Thank you for posting your recent review. We are sorry you weren't able to enjoy a meal in the restaurant but we're pleased our staff were able to help wth some welcome suggestions and you enjoyed your accommodation and guest service. Thank you once more for your review and we look forward to welcoming you back for a... More 

Miami, Florida
Level Contributor
100 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I arrived very late at night bring that the area was completely sold out , not sure about the surroundings but the hotel was a motel style room hotel , park in front of your room type of place. Although the furnishing and decor could be updated I truly loved the vibe and feel of the place, it was calming... More 

Helpful?
Thank Missytikal
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear Missytikal Thank you for taking the time to provide feedback on your recent stay here with us. We love hearing from our guests. We are so pleased to have played a part in making your short stay here so enjoyable - and love the words you have used to describe our hotel....exactly what we strive to create for all... More 

Brisbane, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Great place to stay with kids for a weekend away. Pool and large spa were enjoyed by the kids. Motel style rooms but included family rooms with a second bedroom which was a big attraction. Cafe on site was good and very convenient for breakfast. Close to beach and river. Overall would definitely recommend it.

Review collected in partnership with this hotel

Helpful?
Thank mct69
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear mct69 Thank you for taking the time to review your recent family holiday here with us. We were pleased to have played a part in making your stay so enjoyable, including the great pool and spa area and the large family rooms with a separate bedroom for the children. Our idyllic location opposite stunning Lighthouse beach adds to the... More 

Barcaldine, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The customer service officer was requested for internet connection which was never had been problem in my previous travel and stay at other hotels in other places but the person at the reception told that it is a Mac book problem which was absolutely not true. I was a bit late to check out because of mix up in time... More 

Review collected in partnership with this hotel

Helpful?
1 Thank psinnya
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear psinnya We were very surprised to receive your review and rating of our hotel. As you can see from the vast majority of feedback on this site alone, our customer service and hotel standard is rated highly in the majority of cases. It is never out intention or want to have guests leaving feeling unhappy with any element of... More 

Australia
Level Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I have been visiting Ballina on and off for years and have only found one other place worth staying at - they were full which lead us to discovering this one. We called at 8pm, not arriving until 11pm of so, and needed to leave early the next morning. Phoned to book, they emailed the tax invoice to us, told... More 

Helpful?
Thank Honesttravel99
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear Honesttravel99 Thank you for taking the time to post a review following your recent overnight stay with us. We are so pleased we were able to accommodate you and we we appreciate you recognising the service we offer here in understanding our guests needs while staying with us. Your comfort is our priority. Thank you once more for your... More 

Brisbane Region, Australia
2 reviews
3 of 5 stars Reviewed January 8, 2016 via mobile

Stayed for 5 nights each day we all woke up tired and sore. Washing machine out of order the whole stay. Though it would be a priority to have it fixed it replaced for quests. Room smelt musty after being locked up. Great shower. Great location. Staff friendly. Pool area and gardens nice.

Helpful?
Thank DonnaMichelle1
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear DonnaMichelle1 Thank you for taking the time to post a review following your recent stay with us, we truly appreciate hearing from our guests. We are sorry you did not enjoy the bed throughout your stay. We do ensure all our beds, as you would expect, are replaced regularly as part of our normal replacements programme across the hotel.... More 

Brisbane
Level Contributor
2 reviews
4 of 5 stars Reviewed January 6, 2016

The family room was large and our room was pretty quite. The room rate was a bit steep but it was over NYE and we booked late. Nice pool and walking distance to the beach. It's not luxury but there is nothing wrong with it. It's clean and the staff are very friendly.

Review collected in partnership with this hotel

Helpful?
Thank alwaysoverseas
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear alwaysoverseas Thank you for taking the time to provide us with feedback on your recent stay at our hotel over the holiday period. We are so pleased you enjoyed your stay and have shared your kind comments with the team here, thank you it means so much to them. We are pleased you enjoyed our idyllic location opposite stunning... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed January 5, 2016

Great location, quiet, clean room and friendly staff. Everything you need at your fingertips, resort facilities cater for every need whether for business or pleasure. Location is fantastic with access to beach close by and the breakwall for those long afternoon walks. Great place.

Review collected in partnership with this hotel

Helpful?
Thank 948brian
QualityHotel B, Manager at Quality Hotel Ballina, responded to this review

Dear 948brian Thank you for posting a review following your recent stay here with us. We are pleased to have played a part in making your time here so enjoyable and have shared your comments with the team here, thank you. We agree the location is perfect, offering peace and quiet and enjoying the location opposite Lighthouse beach and only... More 

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