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All 10 St Austell hotels

The Carlyon Bay

4.0 of 5 Hotel   |   Sea Road, St Austell PL25 3RD, England
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Ranked #1 of 10 Hotels in St Austell
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
clingonshave england
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671 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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england
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we thought we would go here for a cream tea a little dearer than some establishments but you have views looking out to sea nice grounds to walk round found somewhere to seat in lounge nice big sofas to sit in waiter came over to take order nice and polite wwe recieved our tea it was very nice so a... More

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Cornwall
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed 1 night here after my son and daughter in laws wedding reception. Impossible to fault the service or the staff in any way. The food was perfect and my husband who is a chef and has worked in top London hotels even commented that to get so many meals (especially the roast beef) out hot and cooked perfectly... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely golf/spa hotel with other good facilities. The food is good, however, service at breakfast was poor with tea/coffee was slow to be offered on both days, their attention to plate clearing was poor and restocking of buffet items was also very slow. Dinner was a different dining experience with really helpful and attentive service. The rooms are great, lounge... More

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London
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Two friends and I enjoyed a heavenly spa day at The Carlyon Bay hotel on a sunny Monday in September. The booking experience for non residents was stress free and the welcome from the treatment ladies was very friendly. The day package which included a 30 minute treatment was good value for money. The standard of the service overall was... More

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Following tough medical treatment, my husband decided to treat me to a luxury break in Cornwall especially as I wanted to visit the Eden Project and the Lost Gardens of Heligan. He asked me to book a luxury hotel with a luxurious room.The hotel website described their rooms as "fitted with luxury furnishings and stylish decor" and having sumptuous ambience".... More

Was this review helpful? Yes 1
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you for leaving your review, I was very disappointed to read of your recent stay with us. Your feedback is very important to us and is an integral part of our development here at the Carlyon Bay Hotel. With regards to your comments about your Deluxe room, I apologise that the room did not meet your expectations. Our deluxe... More

UK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Second time of visit stayed four nights in sept 2013 wonderful stayed four nights sept 8th to sept 12th 2014 could not believe the difference in restaurant very poor service food not so good breakfast tea cold milk served in coffee cup not milk jug main course served before starter had been served I could go on and on first... More

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BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you for taking the time to leave your feedback, I was very disappointed to read of your experience in our dining room. I apologise that we failed to meet your expectations. I can assure you that we set very high standards throughout the hotel and I will be investigating your comments further. I was pleased that you did enjoy... More

Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a one night stay with my husband on Sunday 14th September. We had dinner, bed and breakfast. Once again made to feel very special without being OTT Nothing was too much trouble, lovely room and food excellent. We will be back for a longer stay. Well done Carlyon Bay to everyong

Was this review helpful? Yes
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

We are very pleased to hear that you have enjoyed your stay with us, thank you for taking the time to leave your fantastic review. I was very happy to hear that you were made to feel very special during your stay with us and we will look forward to welcoming you back. More

Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I treated ourselves to a luxury week's holiday at this lovely hotel in a perfect setting. I cannot find fault with this hotel. Everything about it was wonderful and what impressed me the most was the staff who were so friendly and courteous. The food was exceptional and the atmosphere within the hotel was very warm and... More

Was this review helpful? Yes 1
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you very much for your fantastic review, rewarding us with a 5 out of 5 star rating. I was particularly pleased to see that you felt everything about the hotel was wonderful and I was also very happy that you felt the staff were very friendly and courteous. Your comments regarding our exceptional food and also how warm and... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I read with some amusement the last review. We originally booked for six nights but having experienced one evening meal in the restaurant decided to walk with our feet right of the hotel and home. We had to send our meal back twice. The second time because the fish had not been gutted. The meals were a disaster and restaurant... More

Was this review helpful? Yes 1
BrendHotels, General Manager at The Carlyon Bay, responded to this review

Thank you for your review and I am sorry that you did not enjoy your time with us. I am very sorry that during our conversation on your departure I was unable to persuade you to stay, despite my reassurance that we would do everything possible to ensure your expectations would be met, but as you said you had made... More

milton keynes
Contributor
14 reviews 14 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a 4 Night stay at this Hotel and before writing my report I was reading a few of the other most recent reviews and part of me wonders if we were at the same hotel,This is a family owned Hotel but you have to bear in mind that they have Ten other large hotels, so... More

Was this review helpful? Yes 1
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you for taking the time to leave your review, I was very disappointed to read of your experience with us, as you can see from the large majority of our reviews this is not consistent with our usual high standards of service. The Brend Hotel group is very much a family run business, each hotel has a member of... More

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Additional Information about The Carlyon Bay

Address: Sea Road, St Austell PL25 3RD, England
Phone Number:
Location: United Kingdom > England > Cornwall > St Austell
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay St Austell, Cornwall

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