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The Carlyon Bay

4.0 of 5 Sea Road, St Austell PL25 3RD, England
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Certificate of Excellence 2014
The Carlyon Bay
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The Carlyon Bay
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lanner, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel many times, From the "meeter and greeter" right through to the staff, food, lounges and rooms, it is the finest hotel (we go away 8/10 times a year) for the money by a very long way. Plus free golf on an excellent course. Christmas is pretty good as well........Mike

Review collected in partnership with this hotel

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nottingham england
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It's my third visit to this wonderful hotel. I went to play golf but it rained so no play but the hotel compensated with its stylish lounges, sophisticated restaurant and professional staff. I will return and thank you Brend Hotels. ps Signal on Wifi and TV poor

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Dawlish, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The men played golf while we relaxed in the lounges, served by very friendly staff who are always happy to help. Dinner in the evening was delicious, the Restaurant has been decorated since we were last there and it looks fab. Our room was large, very comfortable bed although it was a zip and link - we didn't notice the... More

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Weybridge, Surrey
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I can be quite picky about hotels so to be bowled over by a hotel was quite a shock! If this was a pupil, it would get A+ for effort. Everywhere you went in the hotel, everything you did, everyone you met, did their very best for you. I stayed here with my 10 year old daughter for 2 nights... More

Review collected in partnership with this hotel

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BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

What a detailed and outstanding review which was an absolute delight to read! I was thrilled to read that you enjoyed the deluxe VIP package during your stay. We introduced this in the year to add value and quality to our guests stay so it was pleasing to read about the added benefits that you enjoyed whilst staying with us.... More

Senior Contributor
23 reviews 23 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the small group of Brend hotels, this one is superb in every way: sumptuous decor, well-appointed rooms, exquisite dining, superb service and fantastic location. It isn't cheap but they do have special offers if you look out for them; that's how we got to go there for a 3 night break. Apart from the wonderful facilities, including a... More

Was this review helpful? Yes 1
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you so much for taking the time to share your comments following your stay here at the Carlyon Bay Hotel. It was extremely pleasing to read that you enjoyed all aspects about your stay with us. Our newly refurbished restaurant now enhances the atmosphere in the Bay View Restaurant further along with the overall dining experience. We have received... More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited as a group of friends (boys golf, girls pampering) during a weekend in early November. We've all been several times before and absolutely love it. The golf is tuff (all decent handicap golfers) but fair, with wonderful views of the coastline. The food impeccable, with plenty of variety and of top quality. Finally, the staff could not be... More

Review collected in partnership with this hotel

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BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you very much for taking the time to leave this wonderful review following your stay. It sounds like you were able to make use of two of our most popular facilities, the golf and spa is a great combination for groups of friends staying with us. Our staff work incredibly hard to ensure our guests enjoy all aspects of... More

Launceston
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We came here as a work treat with colleagues and partners and there wasn't a single negative comment from any of us. The rooms were lovely, comfortable big bed, wonderful sea view over the bay and big cozy bathrobes. Restaurant and bar staff were all amazing; knowledgable, attentive and helpful. The food was just perfect, 10 of us had varying... More

Review collected in partnership with this hotel

Was this review helpful? Yes
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

This was an extremely pleasing review to read, thank you very much for taking the time to share the comments of yourself and your group with us following your recent stay here. The cosy bathrobes are a popular luxury amongst our guests for relaxing in their room. As you know we are located right on the cliff within St Austell... More

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is an excellent high quality hotel to stay , We have had three stays at this hotel this year with excellent quality in accommodation, staff, food and facilities. We will be going again, We highly recommend this Hotel.

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BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

What an excellent review! Thank you so much for taking the time to leave comments about your stay with us and may I also thank you for choosing the Carlyon Bay Hotel for the 3rd time this year! I was delighted to read that you found our hotel to be of excellent quality. It is always a pleasure to welcome... More

Manchester, United Kingdom
Top Contributor
120 reviews 120 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful couple of days here. The staff are fantastic, very efficient yet friendly and go out of their way to be of service. Food is of a very high quality and plenty of choice. The bar prices seemed very reasonable given the type of hotel it is. Overall we were delighted and will go back.

Was this review helpful? Yes
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

What a lovely review to read, you have given such wonderful comments about our team of staff. All of the staff undergo extensive ongoing training to maintain the high standards we work hard to achieve so reading this review was extremely pleasing. I will pass your comments on personally. Thank you for taking the time to write to us about... More

Dudley, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic and relaxing hotel. We were made to feel very welcome by very friendly staff. Food was excellent with a good choice. Just be wary of the young maître de who we found to be a little abrupt and in our opinion unhelpful to ourselves and noticeably to other guests. Rooms were clean and comfortable. We would stay here again.... More

Was this review helpful? Yes 3
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you very much for taking the time to leave your review after your weekend break. I was disappointed to read your comments about our maître de, please be assured I will pass on your comments to our management team who will look into this further. Thank you for your kind words about our food, this was extremely pleasing to... More

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Additional Information about The Carlyon Bay

Address: Sea Road, St Austell PL25 3RD, England
Phone Number:
Location: United Kingdom > England > Cornwall > St Austell
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay St Austell, Cornwall

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