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The Carlyon Bay

4.0 of 5 Sea Road, St Austell PL25 3RD, England
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Certificate of Excellence 2014
The Carlyon Bay
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The Carlyon Bay
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689 reviews from our community

Traveler rating
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    63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Malmesbury
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is the perfect place to unwind and relax. The staff are helpful, courteous and nothing is too much trouble. Canapés in bedroom before evening meals, little chocolates left on pillows. Spotless rooms and bathrooms. Food in restaurant is superb. We have stayed in many four star hotels, but this was the best and would definitely visit again. Obviously... More

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Mendon, Vermont
Top Contributor
140 reviews 140 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My wife and I could not wait to stay at the Carlyon Bay Hotel and Spa; however, after two days, we could not wait to leave. The Hotel is a step back to a time when families spent one or two weeks at a retreat by the sea. We booked a deluxe sea facing room, which was clean and comfortable... More

Was this review helpful? Yes 1
BrendHotels, Mr John Brend, Managing Director at The Carlyon Bay, responded to this review

Thankyou for taking time to write your review as you have done on 137 other occasions we note. May we point out that the Bay view restaurant has some 50 tables all with wonderful views of the bay however there are only 15 that are directly in the window . We note that you did not book for Dinner or... More

Barnstaple, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Where do I start............ This has to have been one of the best weekend breaks we have taken. We knew this being a Brend establishment we were in for a real treat. We just didn't realise just what a treat it would be. We were welcomed by the lovely reception staff who made you feel very special indeed and informed... More

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Gloucester
Top Contributor
119 reviews 119 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Took my parents here for Sunday lunch, they have stayed here on a number of occasions and like the food and atmosphere. Booked on the Friday and managed to get a table for 12.30 we arrived just before 12.30 and were shown to our table straight away (we were the first in). It was nice to see familiar faces amongst... More

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Barnstaple, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here for 2 nights with my bf for my birthday. The lady on reception as soon as we arrived was lovely and very friendly. The room was perfect and we were lucky enough to have a beautiful sea view. All the staff at the hotel are so friendly and polite. The best 4 star we have stayed in.... More

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BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Firstly may I wish you a belated Happy Birthday and thank you for choosing The Carlyon Bay to celebrate such a special occasion. It was a pleasure to read your review, it sounds like you have had a very relaxing weekend. I will pass on your kind comments to each department you have mentioned who I know will be thrilled.... More

Ampthill, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Recently attended a function at this hotel which I can only say seemed to be an inconvenience for the staff. They served warm champagne which the staff found amusing as I overheard their conversation. The maitre De was rude and abrupt with no customer skills. The staff transferred chairs whilst we were leaving the main room and didn't seem bothered... More

Was this review helpful? Yes 1
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you for taking the time to leave your review following the function you recently attended at the hotel. I was saddened to read of your disappointing experience with us. Here at the Carlyon Bay Hotel we aim to provide the very best in hospitality and customer service is of up most importance to us. Your comments have been taken... More

Okehampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our fourth consecutive year of staying at this hotel for an autumn golf break with friends. As always the welcome was warm and friendly, from the doorman to the receptionist to the lounge service staff. The hotel is immaculately maintained, a hallmark of Brend Hotels. The bedrooms are not large but comfortably furnished with great beds. The sea... More

Was this review helpful? Yes
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you for choosing to stay at the Carlyon Bay Hotel once again, it is always a pleasure to welcome back returning guests. I would also like to thank you for taking the time to leave your kind review, I was delighted to read that you received a warm welcome and found the service of our team to be so... More

Copenhagen, Denmark
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Contemporary style, with an unmistakeably english vibe - that is The Carlyon Bay. Posh, but also welcoming to the not-so-royal, this hotel is all about high standards. History and tradition is everywhere, but unlike some places, The Carlyon Bay is alive, clean and active.Order a bottle of water - and it will be brought to your room.Scandinavian democrat as I... More

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BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Firstly thank you very much for taking the time to write your review following your recent visit to The Carlyon Bay Hotel. It was very pleasing to read your thoughts about the hotel and enjoyed your comment "unmistakeably English vibe"! We are still very much a family run business and are proud of our heritage and our outstanding levels of... More

York, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here earlier this month for a weekend break. It was better than I thought it would be! The hotel is very well maintained, clean and everything is clean and tidy. The staff were very friendly and actually happy, they chatted to everyone and and smiled! They also knew what they were doing and knew how things worked so well... More

Was this review helpful? Yes
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you for taking the time to leave your review following your recent stay at The Carlyon Bay Hotel. It was very reassuring to read that we were able to exceed your expectations. The staff work incredibly hard to maintain the highest standards and take great pride in their work. All staff members are trained in house by our management... More

Paignton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a night break with the gf for a night away and spa treatments, we were slightly worried that the hotel would frown upon younger ppl but that was not the case although we only saw one other younger couple, however all the staff were very polite from reception to the chamber maids. The girls in the spa... More

Was this review helpful? Yes 1
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review

Thank you very much for taking the time to leave your review. I was delighted to read that you had a lovely time staying with us and so pleased that you felt at ease within the hotel especially in the spa. I will pass your comments onto the spa team personally who will be delighted to hear this. The staff... More

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Additional Information about The Carlyon Bay

Address: Sea Road, St Austell PL25 3RD, England
Phone Number:
Location: United Kingdom > England > Cornwall > St Austell
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay St Austell, Cornwall

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