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The Cornwall Hotel Spa and Estate

Certificate of Excellence
Pentewan Road | Tregorrick, St Austell PL26 7AB, England
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Best prices for: 1 room 1 guest
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The Cornwall Hotel Spa and Estate
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The Cornwall Hotel Spa and Estate
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1,352 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Cornwall Hotel Spa and Estate
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Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed January 28, 2014

The staff were amazing, so polite and went out of their way to be helpful. The room and facilities were very high end and very relaxing. Would highly recommend this hotel and the delicious Arboretum Menu.

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CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

Wow, what a great review and thank you from all of the team here at The Cornwall. Hopefully we will see you back again soon. More 

Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 28, 2014

I live locally and went in to the gym today to find out how much the gym prices were, and to have a look around. I was looking to sign up myself and 2 other people. When I walked in it looked really nice and definitely more of a spa rather than a gym experience, which is definitely what I... More 

Was this review helpful? Yes 5
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

To say that the team and I were gutted when we read your review would be an understatement. I can’t offer my sincere apologies enough for the experience you had. We have carried out immediate remedial training with the Spa team members so that this improves. I know we only get once chance to make an impression and that we... More 

Hertford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2014 via mobile

This is our 2nd visit to this hotel. This we were just planning to relax and make use of the spa facilities at the hotel which we did . The lava shell massage was fantastic and highly recommended. We ate good food , the customer service was excellent and I would recommend this hotel whether you fancy a relaxing winter... More 

Was this review helpful? Yes
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

It’s great to read that you have returned back for a second visit, we must be doing something right! Thank you for your kind review and we look forward to seeing you back again for your third visit. More 

Coventry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 27, 2014

Well the weather wasn't up to much, but the Hotel was lovely. Feeling pampered. Well located for the Eden project and Wheal Martyn (Another gem of interest). Particular thanks to the staff who seemed to me to be particularly well selected and trained. I asked several whether they enjoyed working at the Hotel and they all said they did -... More 

Was this review helpful? Yes
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

The weather has just been awful and if we could fix that we would! However we are delighted that you enjoyed your time with us and thank you for your kind comments. Hopefully we will see you again soon. More 

Bristol, United Kingdom
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 26, 2014

Visited for a long weekend and were greeted by well friendly and well trained staff who did everything that could to make our stay memorable. They have two restaurants, one fine dining; , a spa, swimming pool and hot tub. A walk round the grounds and through the woods was a bonus with wildlife and birds in abundance. The picturesque... More 

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CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

What a lovely review and thank you so much! More 

Bristol, UK
Top Contributor
52 reviews 52 reviews
32 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed January 26, 2014

Weekend stay in a 2 bedroom Woodland Lodge, the check in lady was pleasant and efficent and we were soon in the lodge. Spacious and immaculately clean , was cold when we arrived as the heating was not on for our 4pm arrival. Heating system was complicated to work , but did warm up quickly once on. Bedrooms and bathrooms... More 

Was this review helpful? Yes 1
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

Thank you for taking the time and effort for such a comprehensive review. The heating should have been on and ready for your arrival and I have spoken to our housekeeping department to prevent this from recurring. The furniture, at the time was expensive and has suffered wear and tear throughout the last 4 years; however we are replacing items... More 

Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

The Cornwall hotel is a wonderful place to relax with friends and family. Great location- beaches and restrants near by. Very nice spacious rooms. Swimming pool and spa both lovely places to go to in the hotel. I would definitely recomend this hotel!

Was this review helpful? Yes
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

Thank you for an amazing review – it’s great to know that all our hard work is paying off! More 

London, United Kingdom
1 review
4 of 5 stars Reviewed January 24, 2014

A really nice place to stay, if you want to relax don't think twice. Best of it the restaurant Acron, we had a sea bass with saffron sauce which was the end of the world!! the two waiters in the restaurant did a perfect service apart to be super friendly, thanks guys… The only down we had a package with... More 

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CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

Our congratulations again on your 5th anniversary and we are thrilled that you decided to spend such an important occasion with us. Thank you for your wonderful review and hopefully we will see you again. More 

Launceston
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2014

We've been here before twice with work parties and stayed in the standard rooms which are modern, comfortable and spacious so we thought we'd come again as our Christmas present to each other, and we were delighted to be upgraded to a Junior suite - absolutely lovely, spacious, airy, amazing bed and unexpectedly (from the framework) very comfortable, well furnished... More 

Was this review helpful? Yes 1
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

Thank you for your review, it has been really helpful and we have taken on board all of your comments especially in areas where we haven’t provided what we strive to achieve on a daily basis and we have an on-going training programme with our Spa Therapists. We look forward to welcoming you back again soon. More 

Truro, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 20, 2014

Beautiful interior decor but all a bit confusing from where you park (we also didn't see the sign to the main car park - which is a step from reception especially in the rain - and had the advice about needing to maintain access for emergency vehicles), to where you eat to 'extras' to eat in the Arboretum and to... More 

Was this review helpful? Yes
CornwallHotel, General Manager at The Cornwall Hotel Spa and Estate, responded to this review

Sorry that we didn’t meet your expectations on this occasion but we are really grateful for your review. Please be assured that we have taken your comments on board so that we can make further improvements to our facilities and service. I am relieved to report that the mini fridge in your bedroom was replaced on the same day that... More 

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