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Holiday Inn London - Wembley

Certificate of Excellence
4.0 of 5
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Empire Way, Wembley HA9 8DS, England (Formerly Wembley Plaza)
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1 room 1 guest
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Holiday Inn London - Wembley
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587 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The staff was very helpful in guiding us to public transportation and places of interest. The public transportation is convenient: there are two tube stops, both about a half a mile walk away (and it takes 20-30 minutes to get to central London), and both a train stop and a bus stop right outside the hotel. I think it's a... More 

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NW England
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Overpriced at £100per night just for a room and the extra charge to use the car park as well as £14 extra for breakfast is just a rip-off. Broken shower head in the room and beer served at the bar was off. Very poor

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London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a good one with decent staff. Hotel is very close to Wembley Stadium and Wembley outlet Good connectivity to City Center and lot of good places to eat nearby. We enjoyed are stay here. People who wanna attend events at wembley stadium, it is very convenient.

Was this review helpful? Yes
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear upintheair1980, Thank you for the positive feedback on tripadvisor, we are very pleased you enjoyed your experience. We look forward to welcoming you back in the near future. More 

Fleetwood, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived 15th August, expecting to find 3 beds (family room, 3 adults sharing), only to find a double bed and a sofa. Down in reception, we asked could we be moved to a family Ron with 3 beds, was told all their family rooms have 1 double and a sofa bed. The sofa bed was not of good quality even... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Gill B, I ma genuinely disappointed by the experience you describe. The Sofa beds in all of our rooms are relatively new, however we will complete a check to ascertain comfort. Although our Family rooms can accommodate a family we would never recommend the Family room as completely suitable for three adults. A second room at an additional cost... More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night while in London, check in was fast, suzana who I dealt with was lovely and couldn't do enough for us. The room was the usual holiday inn style, double bed double sofa bed. It had a wardrobe iron and ironing board, something the holiday Inn express t5 didn't have. Again beds and pillows too... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear jade c, Thank you for your great feedback on Trip advisor. It is great to hear that we provided a fantastic experience for you, I know that Suzana will be delighted to read of the positive experience she delivered. Thank you once again, We look forward to providing a positive experience for you again in the future. More 

aldershot
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great stay at the Holiday Inn London - Wembley. The hotel is smart and modern and the staff were extremely helpful and friendly. As a family, we felt very welcomed. The pool and gym facilities were great and available all day until 10pm, which was perfect to unwind after a day in London. Good transport links -... More 

Was this review helpful? Yes
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear mrstAldershot Thank you for the five star feedback!! The team will be delighted to hear that you enjoyed your stay. We look forward to seeing you again in the near future. More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed with two young children and baby. Had called to let them know baby was coming but still no cot in room. No bedding for pull out bed even though booked for 3 and baby. This was brought quite quickly. Phone to reception didn't work had to use mobile. When using air con room fills with smell of cigarettes, not... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Peepeeplus3, Thank you for your feedback on Trip advisor. I am genuinely sorry for the details you describe, and i would genuinely like to investigate further to see where our processes failed. Would you be able to call the Hotel directly and ask for myself, and I can apologize in person. Thank you and sorry once again. More 

Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was a pleasant stay in London, had so much fun there, the hotel was awesome, decent and amazing but a little bit far from the city centre, but we got used to it :) rooms were very clean, bathrooms were fine, food was amazing, receptionists were helpful

Was this review helpful? Yes
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Ahmed Z, Thank you for the feedback on Trip advisor. Our Team will be delighted to read of your comments. it is such a pleasure to know that we served you so well and created a great experience. Come back and see us again soon! More 

Tonbridge, United Kingdom
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came for three nights as part of business group. Check in was seemless. Room was comfortable with the standard IHG choice of pillows. Good overhead shower. Room was quiet but heating didnt seem to change with themostat so was just below comfortable temperature. Food was decent but had requested private dining which was only arranged 1 night rather than 2.... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Busker999, Thank you for your great overall feedback on Trip advisor. Your group requested private dining for the entire stay, however after the first night and following feedback we offered to move the group into our Main Hotel Restauarant, as we were told the group preferred the atmosphere of the restaurant. Thank you once again for your thoughts! We... More 

Aarhus, Arhus, Denmark
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here when this was called the Wembley Plaza by Hilton. There is nothing bad to say about the hotel - it is a good option if you are going to a show or game at Wembley Stadium. If used as a base for a trip to London, you will use quite a bit of time on transport.

Was this review helpful? Yes
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear PelleHarrisKrog, Thank you for the positive comments! We look forward to welcoming you again soon. More 

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