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Holiday Inn London - Wembley

Certificate of Excellence
4.0 of 5
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Empire Way, Wembley HA9 8DS, England (Formerly Wembley Plaza)
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Holiday Inn London - Wembley
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Ranked #4 of 10 Hotels in Wembley
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
Geejgarth
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514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

I don't normally write reviews but I couldn't help but respond to Grant K's (Manager) comment below. I stayed at this hotel last weekend and saw hide nor hair of the 'well oiled' team. After booking a twin room I was disappointed to be allocated a double and then have to wait at reception while this error was rectified. After... More 

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Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Arrived on Saturday afternoon - allocated a room already occupied - reversed the numbers and then back to another room - this time ok - breakfast - ok but don't expect miracles from a very busy hotel if you have to wait for refills on the buffet breakfast - handy for the designer outlet next door which has numerous outlets... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Geejgarth, Thank you for your feedback on Tripadvisor. We certainly are a very busy team, that being said we are very well oiled and thrive in this buzzing atmosphere. We trust we will see you again soon! More 

Top Contributor
84 reviews 84 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for the weekend whilst attending a conference. The staff were very friendly, accommodating and helpful. Breakfast was alright. They could do better. Especially for the price I paid. Stayed in executive room which was dusty the biggest issue I had!

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Munsif M, Thank you for your feedback. Please do contact me directly, I would like further information regarding the points you have raised. We look forward to welcoming you again. More 

Redhill, United Kingdom
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I attended a conference event that had been moved to this hotel at short notice after a double booking. The staff were ultra professional & friendly. Despite having two other large events and a coach party they were very organised. The food choice & quality at lunch was excellent. Even arriving at a late stage there was still a good... More 

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Cambridge, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

My Elderly parents stayed here and they love it. The whole hotel is clean and well maintained and exactly as you would expect from Holiday inn. The pool was lovely. The breakfasts were excellent and set them up for the whole day. There was a slight problem with sorting out payment from my card but this was quickly rectified by... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Davebof, Thank you for the feedback on Tripadvisor. We are so very grateful for the feedback and are genuinely sorry for the lack of provision for breakfast as requested for your parents. None the less, I am happy that my team were able to turn it around for your parents. We look forward to welcoming them again in the... More 

Heanor, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel food good staff very polite car parking can be an issue location is ideal for getting to central London as near to several train stations also right next door to Wembley stadium so easy walk

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear kevm72, Thank you for the five star feedback on Tripadvisor. We appreciate when people take the time to feedback on their stay. You will be pleased to know we are currently looking at ways we can improve our parking area. We look forward to seeing you again. More 

Derbyshire, UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on 9th May for one night. The hotel is in a great location for Wembley and the excellent London Designer Outlet. It was the usual standard you would expect from Holiday Inn, spotlessly clean, good facilities etc. On leaving though we were shocked to find that the £10 parking charge had jumped from £10 to £25! We were... More 

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Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear phillizDerbyshire, Thank you for the feedback on your recent stay. I am so pleased you were able to enjoy your stay and that the hotel met your expectations. I am disappointed that you felt you had been excessively charged with regards to car parking. We do clearly mark on our website and at all entrances the difference in charges.... More 

Bath, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Our trip was marred by the fire alarms going off at 0.55 am in the morning. Fair enough, these things happen and luckily it turned out to be a false alarm anyway. The issue was the fire evacuation. In our opinion it was poorly organised. While we all milled around in the hotel reception for 20 minutes trying to find... More 

Was this review helpful? Yes 2
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Steve B, Thank you for your feedback on Tripadvisor. I am genuinely disappointed by the experience you describe, and can only look to genuinely apologise for what you mentioned. It is evident that the night team did not perform as efficiently as they are trained to do so. I do want to ensure that you understand that the role... More 

Hopton on Sea, United Kingdom
Top Contributor
150 reviews 150 reviews
88 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked a room for one night and at least 3 months in advance. I had confirmation of adjoining rooms, one for me and my wife the second for my 3 children. I also confirmed this through the hotel directly. It is easy to find and well located right by Wembley. Good parking beneath the hotel. Staff were welcoming on... More 

Was this review helpful? Yes 2
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear scopie100, Thank you for your feedback on Tripadvisor. I genuinely apologise for the rooming allocation. I have personally been to the room and we have rectified the damaged door. I must also apologise for the lack of communication between the departments on the night in question, I can understand how frustrating this must have been for you. Please do... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was no different to other holiday inns- clean spacious room, decent bathroom n good shower. However the difference here was the reception staff. Simply brilliant. Fast efficient checkin, provided a nice room recognising the frequent stayer details, quick service to the room for extra shower gel, n when we had to leave early before staying the night due to... More 

Was this review helpful? Yes 2
Grant K, Manager at Holiday Inn London - Wembley, responded to this review

Dear Vaksy, Thank you for the five star comments on your stay here at the Holiday Inn London Wembley. The team have already received your positive feedback and were very grateful for the review. We look forward to welcoming you back in the near future. More 

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