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Premier Inn Twickenham East

Certificate of Excellence
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Corner Sixth Cross/Staines Rd, Twickenham TW2 5PE, England
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Premier Inn Twickenham East
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Premier Inn Twickenham East
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106 reviews from our community

Traveler rating
    69
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    3
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    1
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37
29
4
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Plymouth, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Having booked for two only one set of towels supplied. Because this is a bedroom only place the catering is done by the next door Fountain Inn which needs a blxxxy good clean, however the staff and food where Ok.

Was this review helpful? Yes 1
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank You for your review of your recent stay with our hotel, firstly let me apologise for the lack of towels in your room, this must of been a lapse within our housekeeping department as this is not our usual standard that we like to give and I do hope that you came to reception and that the towels were... More 

Girvan
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was of a good standard and within walking distance, albeit lenghty,of Twickenham Stadium. The receptionist was very friendly and helpful. The room was clean and comfortable. Just be aware that if you are not able to walk any distance, the locals buses do not take cash, which is a bit inconvenient but not any reflection on the hotel.... More 

Was this review helpful? Yes
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank you for submitting your review regarding your recent stay at our hotel, I am pleased that you found the hotel to be comfortable and friendly and that you would recommend us to others as this is something that Premier Inn strive to achieve. We hope to see you again in the near future and Thank You once again. More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Excellent reception staff. A good warm welcome by the guy on reception was a great start. Nice clean room. Some good pubs and restaurants within walking distance, bus stops over the road to the town and right outside for the return. Big car park. What more could you want?

Was this review helpful? Yes
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Many thanks for your review of our hotel during your recent visit, it is alway great to hear such positive feedback and not only that you liked the team and the hotel itself but also the local transport getting you back and forth to town. We do hope that when you are next in the area that you choose Twickenham... More 

1 review
5 of 5 stars Reviewed February 16, 2015

Really friendly helpful staff we felt welcome as soon as we arrived. Our room was also immaculate. Would definitely stay there again. Perfect for rugby fans going to twickenham stadium or concert goers.

Was this review helpful? Yes
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank you for taking the time to complete a review on our hotel, it is alway great to hear such positive feedback especially regarding my team and also how clean the rooms were as "Premier Inn" strive to be the best in their field and we are clearly doing this. We hope to see you again soon. Thanks once again. More 

Ennis, Ireland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 27, 2015

This hotel only has 17 rooms and maybe this accounts for the warm and friendly service here. I stayed overnight on 23rd January. I had previously phoned to arrange a restaurant reservation and Debbie who I spoke to couldn't have been more helpful. She also requested a room on the garden side of the hotel which is quieter and I... More 

Was this review helpful? Yes
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank you for your wonderful review of our hotel, I am so pleased that you enjoyed your stay overall and that you hope to back again soon. I am glad that you found the hotel clean and comfortable and the restaurant next door also met your requirements. We look forward to your visit soon. More 

Evesham, United Kingdom
Top Contributor
64 reviews 64 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 26, 2015 via mobile

A small hotel offering the usual good premier inn standard however the friendly staff and good service made it feel more personal than part of a big chain. The reception staff were very helpful with changes to rooms and directions. Parking was just outside and despite being on a busy junction the hotel was well insulated and did not suffer... More 

Was this review helpful? Yes 1
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank you for your review, it is great to hear such positive feedback as my team and I strive to give that little personal touch to your stay. We look forward to any future visits you may have with us. More 

Exeter, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 21, 2014

Well I am back at Twickenham East and it's just as good as my last visit the rooms are nice and clean, and very comfortable and as I said in my last review and nothing has changed there. I must really compliment Paul on his management and the staff he employs. Again Paul thanks for a great stay. I am... More 

Was this review helpful? Yes 2
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Many thanks for your great review, I am so pleasd that your stay was just as good as your last visit and thank you for your compliment regarding the team that work here. They all enjoy their work and to them it is not just a job where they get paid, it's more about ensuring their guest's enjoy a great... More 

Luton, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

My mother, son and I stayed at the Premier Inn Twickenham East on Thursday evening and I only have positive things to say about our stay there. We arrived from Luton at around 8.45pm after a very busy and stressful day, and received a wonderful welcome from the lady at Reception I'm really sorry that I didn't get her name).... More 

Was this review helpful? Yes 1
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank You for such a wonderful review, I do remember your visit and am so pleased that you recommend our hotel to others, Premier Inn strive to be the best in it's field and we are clearly doing this here. Ben will be pleased that you mentioned him in your review and will be sure to Thank him for his... More 

UK
Top Contributor
157 reviews 157 reviews
27 hotel reviews
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed December 3, 2014

We have stayed here before and prefer this hotel to other hotels in the locale. Great rooms and excellent customer service from initial original enquires with Debbie on the telephone, Sher on arrival and booking us in and later on with Paul the Manager. All were friendly, polite and professional. Each asked during our stay if we were having a... More 

Was this review helpful? Yes 2
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank you for such a great review, it was a pleasure to reead such a wonderful review and that your stay was excellent as usual. My team will be pleased that they got their name mentioned in your review, and I will give thanks to them personally as it is always great to read such positive feedback my team that... More 

Reading
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 27, 2014

My wife and I stayed here for seven nights while visiting our daughter who was studying abroad at St Mary's University. The hotel was great. Very clean with comfortable beds, adequate storage, nice bathroom and shower. It was quiet and the staff was very friendly and helpful. Highly recommended if you are staying in this part of England. We only... More 

Was this review helpful? Yes
Paul C, Operations Manager at Premier Inn Twickenham East, responded to this review

Thank You for your review during your recent visit to our hotel, I am pleased that you enjoyed your stay and we do hope to see you again soon. More 

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