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All 4 Shepperton hotels

Holiday Inn London-Shepperton

4.0 of 5 Hotel   |   Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Ranked #2 of 4 Hotels in Shepperton
A recent review
3 of 5 stars reviewed 6 days ago
Jonathan G Cambridge, United Kingdom
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333 reviews from our community

Traveler rating
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    82
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    15
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Cambridge, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

3 night stay while filming. I've stayed at most hotels in or close to Weybridge. And there is better value close by. The hotel staff were good, the food was ok the breakfast could do with fresh eggs cooked to order. The cereals were in variety packs, the coffee was dreadful but the selection was fine and the quality generally... More

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I was dissapointed to read your feedback regarding the breakfast and check in experience. I have shared these comments with the team, as this will assist in further training. I apologise for the experiece you encountered at the hotel, as it is... More

Portsmouth, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my 9yr old daughter and overall I was happy with hotel, it's facilities and my stay. Positives: * Lots of free parking for hotel guests * Good size swimming pool & leisure facilities * On site restaurant was busy but the bar food was just as good. I did find the maitre d a bit stuck... More

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I have shared your comments with the team here at the hotel, in particular the leisure team and kitchen team. Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near... More

Harrogate, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked online for £104 for myself and 3 friends, 4 adults in total, that's a double bed and a sofa bed. After travelling from Scotland, allllll the way to London shepperton we finally entered the holiday inn which looked great from outside at about midnight. Me and my friends were so tired we just wanted to sleep, only to... More

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments reagarding your recent stay with us at the Holiday Inn London Shepperton. Please except my apology for the issues you encountered during your check in and stay. I will contact you in private to discuss. kind regards, Wayne Mansfield General Manager More

York, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Some reviewers had stated that this hotel was 'a little tired', so my wife and I were a little wary about our impending stay. But in truth, we were pleasantly surprised. Okay, there might be a bit of chipped paint here and there, and some of the restaurant tables are a little scratched, but by and large, the hotel was... More

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hi, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I was pleased to read your positive comments concerning the hotel, and we look forward to welcoming you back in the very near future. Kind regards, Wayne Mansfield General Manager More

Ripley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me start by recognising that the staff were generally very good, James who handled my complaint was very professional. I am a regular user of Holiday Inn hotels, this needs a full refit. Our room was described as an Executive room, it was not. It was a fairly tired totally standard room other than it had a CD player!... More

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn london Shepperton. I was dissapointed to read your comments regarding the rooms and breakfast, and have since spoken with the restaurant team. The hotel is due a refurbishment, but no date has yet been discussed. i was pleased James handled your complaint with efficiency,... More

Vienna, Austria
Top Contributor
90 reviews 90 reviews
59 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have rated this hotel average because the buildings and presentation are exactly that - if anything below average. It is described bizarrely as "modern" in its promotional material. Well it isn't - it is very "dated". But the staff were good and the basic rooms are fine. We found reception staff excellent. The restaurant is directed at cheap eats... More

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Wiltshire, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I already posted my review directly on ihg site but it was disapprived. I sang praises about the lovely check in, cleanliness, quality of food etc. However two members of staff 1) being the restuarant manager and 2) the male receptionist at the swimming pool. I felt their overall attitude to customers was lacsadasical and not customer friendly whatsoever. Seemed... More

Was this review helpful? Yes 2
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I have shared your comments with the team, in particular the cleanliness, food and check in being very positive. I was dissapointed to read you had a bad experience with two members of the team, who have since been spoken with regarding... More

London, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Food good and service was professional- we had fish chips which were lovely and the salmon salard which was good too - we also had sticky toffee pudding and it was nice except they are very mean on the custard ? Shame , however we asked for mire but by the time it got to us we had eaten it... More

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hi, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I have shared your comments with the team here at the hotel, in particular the Kitchen team and the great feedback you gave regarding dinner. Once again thank you for your comments, and we look forward to welcoming you back to the... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and my partner stayed here 2 years ago for my birthday we booked it with thorpe parks deals! The hotel is set away from the main road so very quiet and free parking with lots of spaces! The staff were helpful and friendly the rooms id say were abit basic to be honest but what to expect for the... More

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hi, Thank you for your comments regarding your stay with us at the Holiday Inn London Shepperton. I have shared your comments with the team here at the hotel, and we look forward to welcoming you back in the very near future. Kind regards, Wayne Mansfield General Manager More

Wakefield, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here after a day in Thorpe Park. The receptionist was very friendly and we were checked in quickly. It is excellent to find a hotel that can fit a family in one room. There was a double bed and a double sofa bed for my daughters aged 11 and 14. The beds were clean and comfy. The breakfast... More

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I have shared your comments with the team here at the hotel, in particular the Kitchen, Restaurant and Reception. Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future.... More

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Additional Information about Holiday Inn London-Shepperton

Address: Felix Lane, Shepperton TW17 8NP, England
Phone Number:
Location: United Kingdom > England > Surrey > Shepperton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London-Shepperton 4*
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Also Known As:
Holiday Inn London-Shepperton Hotel Shepperton
Holiday Inn Shepperton
Shepperton Holiday Inn

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