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Holiday Inn London-Shepperton

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Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Holiday Inn London-Shepperton
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373 reviews from our community

Traveler rating
    66
    159
    93
    40
    15
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73
90
21
105
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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    (373)
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Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for two nights as part of a package deal with Chessington World of Adventures. Staff were very friendly upon check in with lots of helpful information about their facilities within the hotel. When we got to our room we were very impressed with the standard and what was provided and all was very clean. we were very... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I really like this hotel, it is nice, it is clean and well run, reception area is nice and well run and our conference area was well prepared. But the bar area and food need addressing - the food was poor and service was slow - especially in the bar area. In the restaurant service is slightly better, but sadly... More 

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Isle of Man
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Good as usual - reliable and consistent in terms of welcome and accommodation. We don't use the restaurant for eating - but have enjoyed Coffee Republic coffee in the bar. My only negative observation is that the bathrooms are tired and in need of a facelift and the carpets in some of the communal areas are taped with gaffer tape....... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, and we look forward to welcoming you back in the very near future. Kind regards, Wayne Mansfield General Manager More 

Lowestoft, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is in a very nice area and has wonderful grounds that it is situated on. The rooms are very old and need refurbishing. It is too far from the nearest town. The wifi is chargeable and is too expensive. It should be free. This hotel is not good value for money.

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. Wifi is free for all IHG rewards members, which every guest can sign up for when they check in to the hotel, if this option was not offered please except my apologies. Once again thank you for your comments. Kind regards, Wayne Mansfield... More 

Bournemouth, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed in other Holiday Inn's this one has definitely not been added to my list for any future visits. The location was good if you had a car but if you are relying on a taxi it's very out of the way. Access was down a small lane with the most potholes I have ever seen on one English... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the friendly staff comment. The hotel will be undergoing a bedroom refurbishment, as like you we understand the rooms are looking a little tired now. Once again thank you... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is tidy, the road leading up to it feels like a safari track in Africa. I had room 235 and if you're after a view of an exterior wall then this place is for you. Breakfast was good. Staff were friendly, although the cleaners knock the doors around 8.30 every morning to see if it was occupied. Furnitures... More 

Was this review helpful? Yes 3
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the friendly staff and good breakfast comments. Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near... More 

Guildford, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms we're nice and modern my biggest compliment was for the lesiure club. I have been to a lot do holiday inns and some of the clubs look tired and dated with very old equipment. This club was up to date clean friendly and really made my stay.

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your feedback regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the Leisure Club team, as the comments surrounding the Club were great. Once again thank you for your comments, and we look forward to welcoming you back to the... More 

Cardiff
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 3 nights in February .Quite hard to find coming off the motorway,had to ask local people the way.Friendly staff,but the room was quite noisey in the night with every so often a water rushing noise and banging.I did report it on leaving and they said other guests had had the same problem. But it was a nice hotel and... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the friendly staff and restaurant dinner and breakfast quality. Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the... More 

Walton-On-Thames, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

My husband and I visited the restaurant for lunch last Sunday (we live locally) and I ordered the crispy chicken/mango salad. I was very disappointed when it arrived and it consisted of a bowl of mixed leaves with five over cooked (deep fried) chicken goujons and four mango slices. I felt for £10 it was not value for money.

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your feedback regarding your recent lunch at the hotel. I have shared your comments with the chef and the restaurant team, as I was disappointed to read your comments, and please except my apologies for your disappointing lunch, as this is not our usual standard. Once again thank you for your comments. Kind regards, Wayne Mansfield... More 

Contributor
20 reviews 20 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed in Holiday Inns all over Europe on business and had some points on my membership to cash in so decided to take the family away for along weekend. Choosing the Holiday Inn at Shepperton looked like a smart move,easy access to central London and decent facilities. Upon arrival all looked ok, nice reception, staff friendly enough. Unfortunately... More 

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was dissapointed to read your comments, but fully understand and take on board your comments regarding the bedroom product, the hotel is in the process of arranging a full bedroom refurbishment for 2015/16. I have shared your breakfast comments with the head... More 

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