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Holiday Inn London-Shepperton

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Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Holiday Inn London-Shepperton
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365 reviews from our community

Traveler rating
    66
    154
    91
    39
    15
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70
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102
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Walton-On-Thames, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

My husband and I visited the restaurant for lunch last Sunday (we live locally) and I ordered the crispy chicken/mango salad. I was very disappointed when it arrived and it consisted of a bowl of mixed leaves with five over cooked (deep fried) chicken goujons and four mango slices. I felt for £10 it was not value for money.

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I have stayed in Holiday Inns all over Europe on business and had some points on my membership to cash in so decided to take the family away for along weekend. Choosing the Holiday Inn at Shepperton looked like a smart move,easy access to central London and decent facilities. Upon arrival all looked ok, nice reception, staff friendly enough. Unfortunately... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was dissapointed to read your comments, but fully understand and take on board your comments regarding the bedroom product, the hotel is in the process of arranging a full bedroom refurbishment for 2015/16. I have shared your breakfast comments with the head... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel for a Thorpe Park short break via the Thorpe Park website and was pleasantly surprised with the hotel and value for money. The hotel is about 10/15 mins from the resort making it really easy to nip to and from if you get tired. The hotel was really well represented with beautiful surrounds and fantastic facilities. Our... More 

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was very pleased to read your great comments about the hotel and the team here, I have shared your positive comments with all departments. Once again thank you for your comments, and we look forward to welcoming you back to the hotel... More 

Sutton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The new year's Eve party at thus hotel offers really good value for money. You get a 4 course meal and disco at a really reasonable price. Well worth a try if you are stuck for something to do. I understand though that those who were staying had little heating so maybe the accommodation could do with some improvement.

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your New Years Eve stay with us here at the Holiday Inn London-Shepperton. I have shared your positive comments with the team here at the hotel. Once again thank you for your comments, and we look forward to welcoming you back to the hotel in the very near future. Kind regards, Wayne Mansfield... More 

Senior Contributor
31 reviews 31 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It can be really expensive to stay in this area and when you need a functional hotel for a bed and a meal you don't always want to pay that. The Holiday Inn offers comfort at a good price. You won't be blown away but you will be happy with your choice. It offers good food, comfy beds and the... More 

Was this review helpful? Yes 2
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the polite and friendly staff feedback. Once again thank you for your comments and we look forward to welcoming you back to the hotel in the very near future.... More 

Ascot, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 22, 2015

Stayed for a January party in a function room. Whilst the party was run well, the bar staff afterwards were a shambles. Breakfast was very nice. In a weird area, middle of nowhere, but I guess it serves local theme parks. Wouldn't stay again, bathrooms poor.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Dear 186416Keng, We appreciate you taking the time to comment about your recent stay at our hotel. We are glad you like our breakfast. However, I regret that you found our bathroom to be below par and our bar staff service may have caused you. Please be assured that all your feedback will be acted upon to ensure a more... More 

Madrid, Spain
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2015

Surrey area hotels are very uncorfortable in general for continental standards. Normally old, smelly (mold) and expensive, they are biz travellers' reason to avoid the area. This hotel is quite an exception, approaching a score of 2/5 if it where in cities like Madrid, Berlín or Amsterdam, where standards are miles away from UK's. Here, it's your best bet. The... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. Your feedback has been shared with the team here at the hotel, and we look forward to welcoming you back in the very near future. Kind regards, Wayne Mansfield General Manager More 

Texas
2 reviews
3 of 5 stars Reviewed January 19, 2015

my friends n i were here for dinner,and the restaurant was realy busy with just one lady multi-tasking by herself,a good sign of brilliant management,though alot of questions rise here.she was very delightful with what she was doing,as much as the pressure went on as a group of more than 15 teens came for dinner too. i ordered chinese crispy... More 

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IHGCare, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Dear 12qw2014, Thank you for writing a detailed review of your experience. We regret that your dining experience was a let down. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory... More 

shropshire,England
Top Contributor
67 reviews 67 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 13, 2015

Good comfortable beds and rooms. Staff at breakfast helpful when the buffet was cold and we asked for our plates to be microwaved Just a one night late stay so little to report. late checkout was no problem.. Value for money.

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the restaurant team, as it is always great to receive such positive comments. Once again thank you for your comments, and we look forward to welcoming you back in... More 

Twickenham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2015

I have been going to the this hotel for a few years for the New Years Eve Ball. On a general basis it is very good value with an overnight stay and breakfast that you could not fault. The menu though this year was poor. Our group of people complained and we got an offer of a different starter if... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your stay with us at the NYE ball at the Holiday Inn London-Shepperton. I have shared your feedback with the team, in particular the menu, this will be reviewed this year with your comments in mind. Once again thank you for your feedback, and we look forward to welcoming you back in 2015.... More 

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Additional Information about Holiday Inn London-Shepperton

Address: Felix Lane, Shepperton TW17 8NP, England
Phone Number:
Location: United Kingdom > England > Surrey > Shepperton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London-Shepperton 4*
Number of rooms: 185
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Also Known As:
Holiday Inn London-Shepperton Hotel Shepperton
Holiday Inn Shepperton
Shepperton Holiday Inn

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