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Holiday Inn London-Shepperton

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Felix Lane, Shepperton TW17 8NP, England
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1 room 1 guest
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Holiday Inn London-Shepperton
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439 Reviews from our TripAdvisor Community

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Traveler rating
    73
    174
    115
    50
    27
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Worcestershire
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We chose this hotel for its proximity to family and the fact that we had some points to cash in. The location of this hotel opposite the Shepparton Marina is ideal. Peaceful and secluded. So secluded in fact that it would appear that the Holiday Inn management may well have forgotten all about this hotel. Our room was fairly small... More 

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Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed with a large group in May and having TA was rather sceptical as to what to expect. We booked a garden room which was very quiet, the bathroom and room was clean but it was rather dated. The dinner on Saturday evening was excellent, could not fault it. Waiting staff very attentive. All other areas in the Hotel... More 

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devon
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was good view from room was a back alley but I don't spend my time looking out of windows so not a problem. Breakfast was excellent as was the service would definitely recommend . Quiet and beautiful air con nice.

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Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Second stay at this Holiday Inn as it is convenient when visiting family but its a bit out of the way for anything else. Typical Holiday Inn in an unremarkable building with plenty of car parking spaces. We were given a twin room on the top floor and as other reviewers have stated the rooms are starting to look a... More 

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Lewes
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This didn't feel as good as other holiday inns I have stayed in previously. Room was adequate, quiet and clean apart from quite a few dead flies/ mosquitos on the wall above the beds. staff were friendly and helpful which was good.

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your feedback regarding your recent stay with us at the Holiday inn London-Shepperton. I have passed on your feedback to the team, in particular the friendly and helpful staff comment. Once again thank you for your feedback, and we look forward to welcoming you back to the hotel in the very near future. Kind regards, Wayne... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed two night s first time at this holiday inn not same as others had 4 to a room 1 double bed 1 pull out sofa not very confortable. Only get 1 pillow did ask for more at reception they must have forgot. They did freeze our ice blocks for us . Bar staff fantastic funny x good place to... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was pleased to read you and your family had a great stay here at the hotel, and have passed on your comments to the team. Once again thank you for your feedback, and we look forward to welcoming you back to the... More 

Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

I was worried about staying in this hotel after reading some reviews however I was pleasantly surprised. We choose this hotel as part of the chessington deal as 2 adults and 2 children aged 4 and 8. We were allocated a room on the ground floor with a sofa bed which was ideal for the kids. I was very happy... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your positive feedback with the team, as it is always nice to receive such great feedback and share this with the hotel. Once again thank you for your feedback, and we look forward to welcoming you back to the hotel... More 

Leeds, United Kingdom
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a good location down a long lane away from traffic noise and plenty of parking spaces. It's seems well looked after and looked fresh and clean everywhere. Got a friendly welcome and checked in quickly. We did the bed breakfast and dinner package. I would recommend this as lots of choice at breakfast. The dinner was... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your feedback with the team here at the hotel, as it was great to receive such positive feedback regarding your check in, breakfast and leisure experience. Once again thank you for your feedback, and we look forward to welcoming you... More 

Essex, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night on a Chessington break, Room not really suitable for a family of 4 ( double bed and double pull out sofa bed), key to room didn't work half the time. Food was good although service was not great, had to wait 45 minutes for an ice cream! Still awaiting for some communication from hotel regarding... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your feedback regarding your recent stay with us at the Holiday Inn London-Shepperton. I was disappointed to read your comments regarding regarding your stay and the issues you had encountered, as well as no communication from the team regarding your complaint. For this I apologize, as this is not the level of service which is expected... More 

Weybridge, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I haven't been to this hotel for many many years..... ok decades! I went for a conference being held in the afternoon so I didn't see any of the rooms, but I really love the ambience of the place. It is decorated in a modern style but has a warm and cosy feel to it. The staff are really friendly... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent attendance at a conference here at the Holiday Inn London-Shepperton. It was great to read your positive comments, and I have shared these with the team, in particular the conference team. Once again thank you for your feedback. Kind regards, Wayne Mansfield General Manager More 

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