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Holiday Inn London-Shepperton

4.0 of 5 Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Holiday Inn London-Shepperton
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360 reviews from our community

Traveler rating
    65
    152
    91
    37
    15
See reviews for
68
88
21
101
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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  • All months
    (360)
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    (75)
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    (94)
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    (77)
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Ascot, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for a January party in a function room. Whilst the party was run well, the bar staff afterwards were a shambles. Breakfast was very nice. In a weird area, middle of nowhere, but I guess it serves local theme parks. Wouldn't stay again, bathrooms poor.

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Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Surrey area hotels are very uncorfortable in general for continental standards. Normally old, smelly (mold) and expensive, they are biz travellers' reason to avoid the area. This hotel is quite an exception, approaching a score of 2/5 if it where in cities like Madrid, Berlín or Amsterdam, where standards are miles away from UK's. Here, it's your best bet. The... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. Your feedback has been shared with the team here at the hotel, and we look forward to welcoming you back in the very near future. Kind regards, Wayne Mansfield General Manager More 

Texas
2 reviews
3 of 5 stars Reviewed 1 week ago

my friends n i were here for dinner,and the restaurant was realy busy with just one lady multi-tasking by herself,a good sign of brilliant management,though alot of questions rise here.she was very delightful with what she was doing,as much as the pressure went on as a group of more than 15 teens came for dinner too. i ordered chinese crispy... More 

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shropshire,England
Top Contributor
62 reviews 62 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good comfortable beds and rooms. Staff at breakfast helpful when the buffet was cold and we asked for our plates to be microwaved Just a one night late stay so little to report. late checkout was no problem.. Value for money.

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the restaurant team, as it is always great to receive such positive comments. Once again thank you for your comments, and we look forward to welcoming you back in... More 

Twickenham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I have been going to the this hotel for a few years for the New Years Eve Ball. On a general basis it is very good value with an overnight stay and breakfast that you could not fault. The menu though this year was poor. Our group of people complained and we got an offer of a different starter if... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your stay with us at the NYE ball at the Holiday Inn London-Shepperton. I have shared your feedback with the team, in particular the menu, this will be reviewed this year with your comments in mind. Once again thank you for your feedback, and we look forward to welcoming you back in 2015.... More 

Top Contributor
62 reviews 62 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Arrived about 1615h and checked in. Happy to se a back entrance rather than lugging everything round the front. Checked in quickly and went to room on ground floor to find door open and room not ready. Walked back to reception and it was rather a trek, the receptionist was excellent apologized, called house keeping and got it sorted. She... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the great service comment. I was pleased to hear the team dealt with your room issue efficiently with minimum fuss. Once again thank you for your comments, and we... More 

Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2014

This was an enjoyable stay with an excellent quiet, warm, very clean room. The staff were welcoming and efficient. I would certainly choose to stay here if we were in this area again and in need of a bed for the night.

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your great comments with the team here at the hotel, and we look forward to welcoming you back in the very near future. Once again thank you for your comments. Kind regards, Wayne Mansfield General Manager More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 23, 2014

Had a meal in the restaurant. Unfortunately we were originally given the wrong menu and the steak wasn't great. However the staff were lovely and all drinks were on the house after the mistake. Would go back if the quality of the meat was improved.

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular your positive comments regarding the friendly team. I was sorry to read you had an issue with your meal, but pleased the team rectified the problem immediately. The hotel... More 

Worcester, United Kingdom
Top Contributor
289 reviews 289 reviews
29 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed December 15, 2014 via mobile

I stayed for one night with a coach party I was concerned when I saw the very thin duvet that I would be cold but I had good sleep so obviously warm enough. The bathroom was large enough with very hot water. Breakfast was excellent with plenty of choice and staff were all very friendly

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team here at the hotel, in particular the friendly staff comment. Once again thank you for your feedback, and we look forward to welcoming you back to the hotel in the very near future. Kind regards,... More 

Vienna, Austria
Top Contributor
98 reviews 98 reviews
64 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed December 15, 2014

In my first review after my first visit I commented on the staff and again the front staff do an amazing job. The restaurant was very busy just before Christmas and there were events happening elsewhere in the hotel but Grace (?) an able and managerial young woman with a very good manner and gentle efficiency, made everything work, even... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. The hotel will be undergoing a refurbishment in 2015/2016, as we are aware of the heating issue and provide extra heating when required. Once again thank you for your comments. Kind regards, Wayne Mansfield General Manager More 

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Additional Information about Holiday Inn London-Shepperton

Address: Felix Lane, Shepperton TW17 8NP, England
Phone Number:
Location: United Kingdom > England > Surrey > Shepperton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London-Shepperton 4*
Number of rooms: 185
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Also Known As:
Holiday Inn London-Shepperton Hotel Shepperton
Holiday Inn Shepperton
Shepperton Holiday Inn

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