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Holiday Inn London-Shepperton

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Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Holiday Inn London-Shepperton
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388 reviews from our community

Traveler rating
    67
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    98
    46
    16
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Worcester, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Holiday Inn after a days racing at Sandown Park. This hotel is ideally located for Sandown and Kempton, Kew, Hampton Palace. I believe this Holiday Inn is excellent value for money, I would never normally stay in a hotel chain but this has definitely converted me. The room was basic, clean and comfortable, the bar was... More 

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Dorset, England
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We visited the Holiday Inn Shepperton for a family party and stayed three nights to visit other friends in the area.The hotel is well located for a variety of attractions (Kew Gardens, Windsor, Runneymede) and has good rail links in to London. The hotel itself looked a little tired and the same could be said of the rooms which were... More 

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Swindon, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed here as part of a package with chessington world of adventures, first impressions were good,looked nice from the outside and nice location. At reception we were greeted by a very unhappy receptionist, didn't bother to tell us any information about the hotel facilities, we only knew about the restaurant opening times by the lady on the phone next... More 

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Gloucestershire
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

So a day at Kempton Park and back to the hotel with 11 other business colleagues for a relax and drink ...no chance here. This is not the usual Holiday Inn experience. Apart from the need for a refurb, the rooms are very 80s, trying to get a residents 11:30 pm drink was a trial with the room rate of... More 

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England, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I would rate this property as average if it was not for the extortionate room rate! However, I expect more for my £120+ English Money Pounds so it gets a 'poor'. I use this chain a lot, throughout the UK (and Europe) so can measure it against my other experiences. The accommodation area of the hotel is tired and worn.... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I apologize the hotel did not meet your standards with regards to bedrooms or personnel, the reception team have one of the highest Heartbeat scores ( guest satisfaction ) in the group for friendliness, we have a young and new team on board... More 

toon in toon
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

stayed here 16th april to sun 19th ,sister lives in east molesey so i knew when booking and looking at location map it was bit away from her house but nothing in london terms,shepperton lovely wee place ,hotel was 1st class,grub was good ,bar and staff fantastic ,leisure facilities very good ,clean room,as soon as u opened room door ,so... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your great comments regarding your recent stay with us at the Holiday inn London-Shepperton. I have shared your comments with the whole team at the hotel, and we look forward to welcoming you back to the hotel in the very near future. Once again thank you for your positive feedback. Kind regards, Wayne Mansfield General Manager More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The restaurant was a complete and utter shambles, the food was shocking. All food that was served to our family was not up to any 4* standard and for the prices charged was a complete insult. Hotel nice location just avoid the restaurant. STAFF WAS VERY RUDE.

Was this review helpful? Yes 2
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was disappointed to read your comments about the food and the rude restaurant staff, which has been addressed. I apologize for your experience at the Holiday Inn, we have very high standards and it would seem we did not deliver during your... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed here as part of a murder mystery package. Reception staff not welcoming. Food served at dinner very bland. Room average. But worst of all was the breakfast. No clean tables to sit at so had to wait at a dirty table for 25 mins. Toaster stopped working several times and the coffee machines both needed re-filling but were left... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday inn London-Shepperton. I have shared your comments with the rest of the team here at the hotel, I was disappointed to read your feedback concerning dinner and the front office team, we have received great comments regarding both, but seemed to have fallen short of... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location and nice layout, but the rooms let this place down. They are overdue a refit, they have that lived in smell and are getting tatty. In winter I have regularly had to ask for an electric heater as many of the heating systems are hopeless. There is a small gym on site and barriered parking. The staff are... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team at the hotel, and appreciate your feedback with reference to the tired rooms, we shall be looking to refurb all 185 rooms during 2015/2016. Once again thank you for your comments. Kind regards, Wayne... More 

Top Contributor
112 reviews 112 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Such a shame the hotel could be better some staff are ok some are poorly trained or not at all, only management can be blamed for this and all the other faults of course Hotel is generally tired Pool was closed for 2 days Food was edible but below average Breakfast average Bath/shower took longtime to drain Bathroom tiny If... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday inn London-Shepperton. I have shared your comments with the team, and you are correct we have 35% new staff in the operation who are going through training at present with an experienced associate. The Chlorine pump in the pool was faulty, so the pool had... More 

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