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Holiday Inn London-Shepperton

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Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Holiday Inn London-Shepperton
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431 Reviews from our TripAdvisor Community

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Traveler rating
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    170
    112
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Weybridge, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I haven't been to this hotel for many many years..... ok decades! I went for a conference being held in the afternoon so I didn't see any of the rooms, but I really love the ambience of the place. It is decorated in a modern style but has a warm and cosy feel to it. The staff are really friendly... More 

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Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

stayed here 2 nights as a base for Thorpe park. Hotel looks quite dated but clean and quiet, ideal for our stay. The leisure facilities clean and pleasant to visit and a perk of staying in this hotel. Many thanks to reception for resolving the issue of sour milk and going the extra to provide decaf teabags for me at... More 

Was this review helpful? Yes 2
Poynton, Cheshire
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This is our 4th or 5th visit in the past 12 months as we are frequent visitors to the area, and we have never before encountered any major problems with this hotel. This time however it was a different experience and we are questioning whether to continue staying here or to look elsewhere. We stayed for the weekend Fri-Sunday 10... More 

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Huddersfield, United Kingdom
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a wedding on the hottest ( so far) weekend of the year, Arrived at 2:15 on the friday to check in but were asked to wait as the room wasn't ready, that really wasn't a problem as we met up with family, who were also having to wait. After about 30 minutes we enquired if the room... More 

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Southampton, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here as part of a trip to Chessington, after some difficulty finding the entrance to reception we were greated with a smile and a very efficient check in. Our room was small but clean and had everything we would need. The only downside was the room was stiflingly hot, air conditioning did not seem to work, and the... More 

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IHGCare, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Dear annette532014, Thank you for taking the time to post a review about your stay with us. We are pleased to know that you found our breakfast options to be amazing. However, we would like to apologize for falling short of your expectations regarding our air-conditioning system. We also regret that your dining experience was unsatisfactory. Reviews like yours are... More 

Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

was an overpriced room and matched with tasteless food. We will not be returning to this hotel again, The hotel is in need of a makeover and staff training needs addressing. we would not recommend this hotel.

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Dear trixy0104, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, it is disappointing to know of your dissatisfaction you may have experienced during your stay. The situation you have... More 

Travelers are raving about these Shepperton hotels

Birmingham, United Kingdom
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If you've ever watched Fawlty Towers 'Waldorf Salad' episode then it sums up our visit. People walking out of the restaurant because they were fed up of waiting for food. Guests ordering pizzas from a local takeaway because the hotel could not feed them ! It took about an hour and 45 minutes for our meal to arrive when we... More 

Was this review helpful? Yes 4
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. Firstly I would like to apologize for the issues you had encountered during your stay. On the evening in question the hotel had two tours in, both of which were not eating with us, unfortunately one of the tours for 56 decided they... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Outstanding friendly staff, clean rooms, excellent dinner. Cannot fault this hotel and look forward to staying in the hotel within the next few months. If all hotels were to this standard then it would make being away from home a lot easier.

Was this review helpful? Yes 1
Great Bookham, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here last weekend on a bit of a whim, and got a pleasant surprise as Holiday inn's can sometimes be a bit hit and miss. But I am glad to say that we were very happy with our stay, the executive room we booked was well appointed, had a mini fridge with complimentary bits like... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed at this place on and off for over 15 years and after staying there a couple of weeks back, I think I need to stop and find somewhere that gives some sort of service. On my arrival I was allocated a twin room which I hate, it was overlooking the loading bay, the window had to be... More 

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. As explained during our conversation, I apologize for the issues you had encountered, the air conditioning is being resolved, the bin company should only empty the bins between 10am and 6pm, and this did not happen, and have spoken with them. Again I... More 

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