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Holiday Inn London-Shepperton

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Felix Lane, Shepperton TW17 8NP, England
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Holiday Inn London-Shepperton
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Holiday Inn London-Shepperton
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415 Reviews from our TripAdvisor Community

Traveler rating
    70
    169
    106
    49
    21
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82
98
23
121
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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1 review
2 of 5 stars Reviewed yesterday NEW

Just as the same song,rooms have no air conditioners,Staff in restaurant don't know what they are doing, the team leader is worse,trying to be so bossy,confusing them all. Not coming back soon,waste of money

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Exeter, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed yesterday NEW

Where do I start ..... air con still not working, no fans available (as per website) as our window opened onto a "smoking area" couldn't open it without a room full of smoke ( even at 4am) Restaurant - Starter fine. Main lasagne not fully cooked. Sweet - only a sad looking piece of strawberry cheesecake left, I asked for... More 

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Travelers are raving about these Shepperton hotels

Isle of Wight, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I have been here since Saturday it is now Friday evening, STILL no air con working in the rooms, however on the plus side we have a fan in the room! Windows opened fully, not sure if it was supposed to be as it sounded a little disturbing!! First night decided to eat in, kitchen in turmoil not able to... More 

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SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your stay with us at the Holiday Inn London-Shepperton. I apologize for the issues you have encountered, I have not been informed of these issues as I would speak with you directly. Unfortunately the air conditioning has been an issue and is being rectified, it is taking longer than expected, which is frustrating... More 

Christchurch, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The lack of air con was the tip of the ice berg but this was dire on the hottest day of the year. Our first room overlooked numerous bins and had (what appeared to be) a growling air con unit right outside. Room changed without any problem. We could not open the window apart from tilting it slightly forward. I... More 

Was this review helpful? Yes 3
Greater Manchester, United Kingdom
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Apparently they're *working on the air conditioning according to the notice from last month in reception, well as hoteliers we all know when this properties GM turns up at the next regional liaison meeting they won't have hang their head in shame with all those 'mid-ships' performing Holiday Inns, because bottom line this GM's got their 'Summer Revenue Saving Initiative'... More 

Was this review helpful? Yes 5
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your feedback regarding your recent stay with us at the Holiday Inn London-Shepperton. Firstly i would like to apologize for the issues you have encountered. Unfortunately the air conditioning throughout the hotel on 7 different systems which control the hotel was faulty a fortnight ago, we have two companies looking into the system as it will... More 

Manchester, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

After five hours on the road a sign on the check in desk saying the air con was faulty wasn't what I wanted to see. So next I tried to cool off with a drink and dinner outside in the gardens: the hotel is in a quiet location with nice surroundings. Unfortunately I had to come back inside as they... More 

Was this review helpful? Yes 2
Surrey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Location is good. Plenty of space in car park. Room was clean. Menu is not great for vegetarians - not much choice. The main problem with our stay was that there was no air-conditioning! Tried to use the leisure facilities and the gym didn't have air-conditioning either - unbearable!

Was this review helpful? Yes 1
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London Shepperton. I was disappointed to read your comments and sincerely apologize for the issues you encountered during your stay with us. The restaurant menu has 13 vegetarian options and the lounge menu has 12 vegetarian options which cover a wide variety of choices,... More 

London, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

we ate here using our taste card midweek in june as we had been out for birthday celebration the weekend before but just wanted to do a little extra somewhere close for the actual birthday day - the staff were great and were happy to light sparklers and sing happy birthday- the young man managing that evening was very good... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was disappointed to read your comments and sincerely apologize for the issues you had encountered. I have followed up with the relevant departments regarding your stay with us. WIFI is free when you sign up to IHG rewards which again is free... More 

Isle of Man
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Yet again, another great stay. Very well looked after - thanks to Pavel and his team for excellent service in the bar area. Bar Food Menu is really good with plenty of choice. The location is excellent but the decor is now incredibly tired and completely needs refurbishment - however, being well looked after makes up for what the hotel... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I have shared your comments with the team, in particular the bar and Pawel in particular, it is always great to receive positive feedback relating to a team member. Once again thank you for your comments, and we look forward to welcoming you... More 

London, United Kingdom
Level Contributor
188 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 2 nights and one one was very good! It's a big hotel with ample parking and in a quiet location. Check in was as it should be. I stayed in a standard double room which was very compact, clean but a little tired. I say only one night was good because on night one there was a lot... More 

Was this review helpful? Yes
SMHManager, General Manager at Holiday Inn London-Shepperton, responded to this review

Hello, Thank you for your comments regarding your recent stay with us at the Holiday Inn London-Shepperton. I was disappointed but understand your comments relating to asking for the milk to be replenished and it not being done, I have spoken with the F & B Manager regarding service levels as this is not acceptable and I apologize. Once again... More 

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