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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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1 room 1 guest
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6,258 Reviews from our TripAdvisor Community

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    3,948
    1,676
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (845)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Cambridgeshire, United Kingdom
Level Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 19, 2013 via mobile

First the good points, the location is superb, literally a five minute walk via covered walkway into Terminal Five. Car parking first class, underground car park, just park your car, an automatic entry ticket with your number plate is issued via the entry machine. You can take your car keys away with you so your car is totally safe, the... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts and experiences of your recent stay at the Sofitel London Heathrow. I am pleased to read that you were happy with our easy access to T5, our parking service, the service our staff offered and our rooms. The very comfortable bed that you describe is called “MyBed” and... More 

Berkshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 19, 2013

I've used this hotel twice now, once for a global sales conference (500+ people) and once for a forum with (300) attendees. The hotel is fantastic and the staff equally. The bedrooms are average size by London standards but very nicely fitted (marble, wood, glass) the showers excellent and all amenities you need/ expect (and I spend a lot of... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful and detailed review. I took great pleasure in reading your review and am so happy that from F&B team, restaurant, rooms to our spa that we have made you feel looked after and as a result leaving our hotel with only positive remarks to make. I will... More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 18, 2013

Stopped for one night prior to an early flight out of Heathrow and had one of the best night's sleep of my life - ironic given that the hotel is next to one of the busiest airports in the world! Amazingly comfortable beds, fantastic soundproofing (I didn't hear a single plane and am a very light sleeper), and pristinely clean... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you so much for your positive review of our hotel. We are happy that you enjoyed your stay here and that you found everything to your liking. I do believe some of the thanks for your wonderful nights sleep must go to our secret weapon… MyBed is a unique bed system implemented by the Sofitel brand and... More 

Jerusalem, Israel
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 18, 2013

I love staying at Sofitel Heathrow because it is so well run, the service is great and rooms are very comfortable and practically designed. Perhaps a bit overpriced, but still my favourite place to stay at Heathrow.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review the Sofitel London Heathrow and providing us with such positive feedback. Our aim is to meet and exceed our guest’s expectations in every aspect of their stay and I am pleased to hear that we have achieved our goal. Please be aware if you review our website we do offer... More 

Stonnall, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 17, 2013

Second time at park and stay at heathrow sofitel and once again superb food and service. A new clean hotel better than some 5 star hotels.It is connected directly on t5 but i flew from t3 which is either free if shuttle is used or 17.50 if you want taxi i used taxi which was fine.When you get to hotel... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I really enjoyed reading the heading of your review …“The BEST”. Our team here work very hard at the hotel to ensure that guests always leave feeling well looked after and I am pleased to see that this was indeed true with you. Just a little tip for your next stay, if... More 

Vratsa, Bulgaria
1 review
5 of 5 stars Reviewed April 17, 2013

Everything was perfect in the hotel except the tv in the bathroom. It was on and loud and there was no way we could turn it off so we had to sleep with that noise on all night. This is the first time we did not manage to sleep well in that hotel. Other than that , the room was... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear William Thank you for taking the time to review our hotel. I am sorry to read that your last stay with us did not include a restful nights rest! It’s sounds from your email that there was a fault with the TV. If anything like this should ever happen again do call reception immediately as we do have maintenance... More 

Christiansburg, VA
2 reviews
3 of 5 stars Reviewed April 16, 2013

This hotel features eccentric architectural and other features (for example, rooms whose numbers begin with 4 are on the third level; the elevators face backwards, forcing one to walk extra steps with luggage; and the light switches are very peculiar and take some getting used to--not always possible initially in the middle of the night, to cite three examples), and... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I apologise that you left feeling that you had an uneven experience with us. The architectural plan of our hotel is unusual. All of our room numbers consist of 4 digits. The 1st digit will reflect the “wing”, 2nd number will reflect the floor/level and all room keys... More 

glos
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 16, 2013

My wife and I stayed at this hotel before an early morning flight from terminal 5. The hotel staff were very helpful and our room was excellent and also very quiet. We ate in the French restaurant and the food was exceptional and trhe service very good. We parked the car at the hotel. The overall experience puts you in... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking time to share your thoughts and experiences of your recent stay at the Sofitel London Heathrow. I am pleased to read your review and good to know that you had a lovely stay with us. I will certainly pass on your comments to the La Belle Epoque Restaurant and hope that we can invite... More 

San Diego, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 16, 2013

I would guess the Sofitel designers weren't going for giggles, but with all the elegance, over-the-top service, and the sense that I had walked through at least a lower gate into paradise, I giggled. An attendant greeted us at the elevator, escorted us 30 feet to the reception desk, and because we had to wait five seconds we received an... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, I took great pleasure in reading your review, and to be perfectly honest it brought a smile to my face. Thank you for taking the time to write it. Thoughts and experiences from our guests are very much appreciated and I am pleased to see you enjoyed your stay and welcome the opportunity of you staying again when... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 16, 2013 via mobile

Due to the convenience of being so close to Terminal 5 where we had an early morning flight we decided to splash out & stay here. Good points: 5 minutes covered walkway to terminal, underground plentiful car parking, nice spacious rooms with separate bath & shower, one of the most comfortable beds i have ever slept in, friendly staff, generous... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, I am please to read that you enjoyed your stay and took full advantage of our wonderful beds! Our staff are trained to go the extra mile and I am happy to hear that they pleased you with their helpfulness. I am disappointed to hear that we didn’t offer as good a start to your honeymoon as you... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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