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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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PARK & FLY
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1 room 1 adult
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Sofitel London Heathrow
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7,247 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed January 3, 2014

We stayed here on the way to the US from Europe. As you can walk to the hotel from Terminal 5, the location is its main feature. The rooms are smart and clean, average size and functional, and for most people, that will be fine and enough, as it was for us. The hotel is large with many rooms, so... More 

Helpful?
Thank Vikingolly
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, I hope you and a safe and pleasant journey to the United States, thank you for taking the time to write a review on our hotel. I was pleased to read you enjoyed the facilities of the hotel and you found our rooms to be clean, smart and functional. We look forward to welcoming you back to the... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 3, 2014 via mobile

Great hotel for location, good rooms and would give a four or five star rating, except for two issues. "Free" internet seems to be poor and unreliable (particularly in rooms). Second time we've stayed here and we had the same problem previously (two years ago). This time, we stayed on a Friday night. Certain areas closed and the main bar... More 

Helpful?
Thank GHKHGP86
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased you found our location and rooms to be great, However I was concerned that you encounted a few problems during your stay. Our complimentary wifi service is for light browsing or emails and can be insufficient for downloading large documents however on... More 

shropshire
Level Contributor
223 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed January 3, 2014 via mobile

......don't know what, maybe it was because it was Christmas Eve but we just felt that there was a distinct lack of atmosphere. That said, we are great fans of the Sofitel brand having stayed in numerous around the globe. Although we were flying from T3 we chose to stay here. No problem with inter terminal transport via the Heathrow... More 

Helpful?
1 Thank Ashley J
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave a review on our hotel. I am delighted you are a fan of the Sofitel brand and you have stayed and experienced many around the world. I am glad your room was to your liking and it was well appointed, clean and spacious. I do apologise that there was a... More 

Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed January 2, 2014

Staying at this hotel the day before you travel is the way to go. You are directly at the airport and there is no stress on your day of travel. We actually had 2 nights here. The rooms are very relaxing with decor up to a Sofitel standard. The buffet breakfast was one of the best I have experienced, very... More 

Helpful?
Thank MrGlobalTraveller
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I hope you had a safe and pleasant journey back home. I am pleased that your stay with us was enjoyable and you found the location of the hotel convenient and the terminal easily accessible. We take great pride in Vivre restaurant for having a... More 

Peterborough, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed January 2, 2014

This was an excellent stay - we got a special rate through a deals website, but even so would still have been worth the money. Beautiful building, well appointed rooms, excellent service and incredibly, given it's location, absolutely no plane noise! It's adjoins Terminal 5 by skywalk so would be perfect for travellers. We were only there one night and... More 

Helpful?
Thank algrabro
Channel Islands
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2014 via mobile

We had a night stop at the Sofitel before flying out the next day and this location was perfect! Our room was a bit of a trek from the reception desk but it was spacious and well appointed. The restaurant wasn't our favourite and service a bit hit and miss but it was ok for the night. For ease of... More 

Helpful?
Thank holidaybabe10
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind recommendation. I was delighted to read that your stay with us was comfortable and you found the location perfect. With regards to our restaurant I am sorry that we did not exceed your expectations, please accept my apologies for this. I... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

We booked the overnight rate including 15 days parking. The hotel was easy to find and well signposted, the parking was under the hotel and seemed secure. On arrival we parked up and used the lift to take us straight into the hotel reception. The staff were very helpful and within 5 minutes of parking we were settled into our... More 

Helpful?
Thank Phil C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am delighted to read that you found our park & fly package great value for money and you enjoyed your stay with us making it a relaxing way to commence and end your holiday. I am pleased you found your room to be comfortable... More 

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