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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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1 room 1 guest
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Sofitel London Heathrow
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6,271 Reviews from our TripAdvisor Community

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Traveler rating
    3,954
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
CAIRO
Level Contributor
122 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed August 12, 2013

I stayed in this hotel with my family during a one night stop in our way to Chicago. The hotel is conveniently located in Terminal 5, from which we departed. It took us less than 10 minutes from the hotel to the check in counter. The hotel is modern in style like most Sofitels. We were welcomed warmly at the... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed the convenience of our location and room service dining was to your liking. We always want to offer all our guests a warm, personalised and informative service from all our staff throughout the hotel and it was good to read that you found our staff... More 

Miami, Florida
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 12, 2013

I stayed here for one night last week with my family. We had a morning flight out of Terminal 3, and figured this would be a nice way to end a holiday in England. While you will pay more staying here than in other area hotels, it is worth it. The hotel is new, and everything was clean. The service... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed the convenience of our location, found our hotel clean and comfortable and enjoyed our wonderful restaurant Vivre. As you mentioned in your review travel to Terminal 1-3 is via Terminal 5 and the complementary Heathrow Express service and you should allow 30 minutes. Travel to... More 

Miami, Florida
Level Contributor
77 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed August 11, 2013

Arrived at 1am for a layover and stayed until 7 am. Probably what this hotel is used for most, the layover. Check in was easy and very efficient. Friendly, and got to room in less than 2 minutes. Rooms was terrific. Clean, new, and ready for a good few hours sleep. Bed was comfortable, good sheets, and good pillows. Shower... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that the service you received on check in was friendly, easy and efficient and that you were happy with our rooms. We always want to offer all our guests a warm, personalised and informative service from our reception staff and I was delighted to read that you experienced... More 

Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 11, 2013

We really liked this beautiful hotel. It's new, very clean and comfortable with excellent service. There is an easy access to terminal 5 through a short walkway.There is also a bus sop right in front of the hotel, which makes it very convenient to get to other terminals (cost about four or five pounds per person, 10 minutes ride). The... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and recommendation to other Trip Advisor users. I was pleased to read that you found our hotel beautiful and comfortable, our service excellent and our location convenient. As you mentioned in your review access to Terminal 5 from our reception area is via a covered walkway and takes under 7 minutes. Travel to... More 

Walsall, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 11, 2013

We used this hotel prior to us flying out on holiday, arrived early and parked the car. Staff were really helpful and allowed us to leave to go into Windsor for something to eat. Rooms were excellent had everthing you would require, really good beds and everything including the access to the terminal were excellent. Checked in and would recommend... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and recommendation to other Trip Advisor users. I was pleased to read that you enjoyed your stay, the staff were helpful and that you and your family managed to fit in a trip and dinner in Windsor. The “really good” bed you describe in your review is called “MyBed” and has been implemented... More 

Hamilton, Bermuda
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 10, 2013

very new, but quite far away from the airport, a good long walk I liked the room, beautiful, clean, everything I can ask for, one of the best airport hotels probably But there were charges for many things including regular TV

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you rate us as one of the best hotels, thank you. I am delighted that we were able to provide you with everything you asked for. We are very proud to be able to offer a direct access via our covered walkway from Terminal 5 into our... More 

Halifax, NS
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 10, 2013

I stayed here just after it first opened and it has not lost any lustre. To make a morning flight I have had to leave at 4AM from my family home, now I say goodbye the evening before and head to this Sofitel. I drop the rental car and shuttle right to the hotel. The hotel is huge with many... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and for returning to stay with us. I was pleased to read that you enjoy our rooms and find them comfortable and also enjoy visiting our bar when you stay with us. We do now have a very convenient and fast direct service on the Hotel Hoppa bus service to Terminal 4 which... More 

Liverpool, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 10, 2013

OK, it's expensive but everything about this place is great. Service is spot on, rooms are great, perfect location for BA flights, bar staff are excellent as well. The beds are probably the most comfortable I've ever slept in. I stay here a lot, there's nothing compares at Heathrow.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and for returning to stay with us. I was pleased to read that find our service good, location convenient and of course our wonderful beds comfortable! They are called “MyBed” and have been implemented in all Sofitel hotels worldwide, you can find more information on our website. I would like to take this... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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