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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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5,787 Reviews from our TripAdvisor Community

Traveler rating
    3,625
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    385
    125
    83
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (770)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Nassau, Bahamas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 13, 2013

We have been using this Hotel since their opening. Very convenient location in Terminal 5. The rate for a standard room seems to us too expensive. They offer an excellent choice of restaurants with good service.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review Sofitel London Heathrow. I am pleased to note that you appreciated the excellent choice of restaurants we offer our guests when they stay with us however I am disappointed to read that you feel our standard room is too expensive. I wanted to draw your attention to the many offers... More 

Boston
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 13, 2013

Once again, Sofitel T5 worked its magic for me. My flight from southern Europe had been cancelled which resulted in an unpleasant 2 hour bus ride to another airport. When I finally arrived at LHR, I was 4.5 hours later than expected and thus I missed my transatlantic flight. I was tired, hot, hungry and irritated at my delay. The... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Thank you for taking the time to review the Sofitel London Heathrow and providing us with such positive feedback. Our aim is to meet and exceed our guest’s expectations in every aspect of their stay and I am pleased to hear that we have achieved our goal. It is great to hear that our convenient location to terminal... More 

Warsaw, Poland
1 review
4 of 5 stars Reviewed April 13, 2013

I do like this hotel when I have business outside of central London or am laying over at Heathrow for whatever reason. The only bone I have to pick is with the allegedly free Internet option which is so slow and easily broken that it might as well not be offered. I wasted a half hour trying to make i... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Thank you for reviewing your stay with us at the Sofitel London Heathrow and we are glad that you enjoyed your stay. I am sorry you found our internet connection slow. Our complimentary internet is designed for emails and light browsing, if you require too download a large file or document we do recommend purchasing the High-Speed option.... More 

Salisbury, United Kingdom
1 review
5 of 5 stars Reviewed April 12, 2013

First rate hotel with underground parking, directly connected to T5 and in easy reach of the other LHR terminals. Hotel rooms large, clean and easily accessible. Some rooms have windows that look out internally to hotel public areas though curtains provide adequate privacy.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Thank you for your review regarding your recent visit to Sofitel London Heathrow. I am delighted to read that you enjoyed your stay with us and were happy with our rooms and direct access to Terminal 5. We pride ourselves on the fact that our housekeeping staff do an amazing job and always present our rooms perfectly to... More 

Doha, Qatar
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 12, 2013

I stayed here for a night stop over. I thought it was excellent & well worth 5stars. I specifically chose to stay here due to the location, however it did seem like one very long walk. Considering it was purpose built onsite hotel I was slightly surprised by this. Overall though a fantastic stay, and great value for what I... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest I am pleased to read your wonderful review and thank you for taking the time to send it to us. We always ensure all our guests get the “5 star plus” treatment and always walk away feeling rested and looked after, therefore I am very pleased to read you enjoyed your stay. We are very proud to be... More 

Manchester, United Kingdom
Level Contributor
109 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed April 11, 2013

We decided to stay overnight at the Sofitel before flying to Canada. I previously stayed here a couple of years ago before a flight and am pleased to say that the standard has not only been maintained, it may be even a touch better! The hotel is so convenient for flights from T5 as you can be at the check... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Thank you for taking the time to review our hotel. Such positive comments as yours about our hotel ensures that we know we are moving in the right direction. At Sofitel London Heathrow we strive to improve consistently and we are pleased that your stay was even better this time around. We look forward to welcoming you back... More 

Totnes
1 review
5 of 5 stars Reviewed April 11, 2013

Consistent high quality, spotless rooms with sublime beds. Very friendly and attentive staff. For an oasis of calm and luxury, you can't beat the Sofitel T5 Heathrow. The best way to start/end a trip abroad or just an overnight stop when in London. It's not cheap, but you are getting real quality for your money. Highly recommended.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest Firstly, I thank you for taking the time to review our hotel. It is wonderful to receive such great feedback and I am glad that your experience was one that didn’t disappoint. I hope we will be welcoming you again very soon. Anna Dowling – General Manager Sofitel London Heathrow More 

New York City, New York, USA
1 review
5 of 5 stars Reviewed April 10, 2013

The best hotel and restaurant you're going to find at Heathrow. Very convenient if you're flying through and have no need to go into the city. Good gym as well. Has everything for the business traveler.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Rich87430, Thank you for your feedback regarding your recent stay here at Sofitel London Heathrow. I am happy that you found the hotel convenient and you enjoyed the restaurant. Whatever the occasion here at Sofitel London Heathrow will endeavour to make your stay as comfortable and possible. We look forward to hosting you again in the near future. Yours... More 

Manchester
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 10, 2013

After a long day this hotel is just what you need. Attached to Terminal 5. Very relaxing and calm, with excellent service. Stayed in a a prestige suite that was huge. Ordered romo service that was there in 10 minutes and very nice. Despite other reviews didn't have any problems following the signs in the terminal to find the hotel.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear AdamR, It's such a pleasure to read that you enjoyed your time here while staying at Sofitel London Heathrow. Thank you for taking time to give us your review. I was glad to read that after a long day we made you feel at home and relaxed with excellent service. I was also delighted to read that you enjoyed... More 

London, UK
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed April 10, 2013

We were picking up relatives from an early morning flight at terminal 3 and decided to stay the night before to avoid getting up at 3am ! Fabulous room, excellent dinner in the restaurant and the most impressive hotel breakfast we have seen the following morning. All the staff we met were friendly. We will stay again when at Heathrow.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Sally150, What a great review - thank you for taking the time to post on TripAdvisor, I am delighted to read that your overnight stay with us so enjoyable and you enjoyed your dinner as well as our breakfast; which made a great start to your day. We are pleased to know that your overnight stay at Sofitel was... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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