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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,434 reviews from our community

Traveler rating
    3,378
    1,490
    369
    118
    79
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (719)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Hampshire
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 25, 2013

As ever this hotel continues to deliver - great lcustomer service if you are a single guest or part of a group - you are treated like royalty! Bar and resterant service very very attentive with good since of what is needed when.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear All_around_the world, It was a pleasure to read your positive feed back about your stay here at Sofitel London Heathrow. We take great pride in exceeding our guest’s expectations as we strive to deliver the best service. We will share your positive and kind feedback with our team. Thank you again for your feedback and we look forward to... More 

Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2013

I almost cannot fault the Sofitel London. I have two issues. 1) The bar closes at midnight. 2) The beds are way too soft. Otherwise well done will definately stay again when flying early to mid morning..

Review collected in partnership with Accorhotels.com

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear McFcian, Thank you for providing us with your feedback regarding your stay here at Sofitel London Heathrow. We are pleased that you found our hotel greatly located and convenient for you. With regard to your bed, I am sorry that you found it too soft – may l suggest that in future if you would like to request a... More 

Cambridge
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2013

From arriving at the front doors of the hotel and handing over my car keys for my car to be parked, through reception, dinner and check-out the following morning (didn't have time for breakfast), the stay at this Sofitel was excellent. I would certainly stay there again when I next have an early flight from Heathrow.

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Stephen 57, Thank you for the fabulous review!! I am delighted that you found our hotel excellent and your stay was great too. We really appreciate your feedback. I am sorry you didn’t have time to have some breakfast, please do try our breakfast next time you stay with us as l am sure you will enjoy it. We... More 

Sao Paulo, Brazil
1 review
5 of 5 stars Reviewed March 24, 2013

I had a day use experience, it was really good. It's just in front of Heathrow Airport and easily to get there. Price is high but very convenient to stay if you are waiting for flight connection leaving from Heathrow.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Andreecs, Thank you for you kind review on Trip Advisor. We are pleased that we made your travelling experience less stressful because of the convenience of the hotel, we do hope that next time you will have time to explore our hotel even more and enjoy all the benefits of being a guest. Yours Sincerely, Anna Dowling- General Manager More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 24, 2013 via mobile

The location right at Terminal 5 in Heathrow airport is perfect. You safe the hazzle and fees for getting a taxi. The hotel is new, clean and stylish. Unfortunately many rooms have their windows to lobbys INSIDE the hotel. Obviously you can' t open the windows, so aircon only... The price in my opinion is too high for the value... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Joika, Thank you for your feedback regarding you recent stay here at Sofitel London Heathrow. I am happy that you found the Hotel convenient and clean. With regard to the room allocated to you with an inside view- we do have a few rooms that have outside views- I am sorry that you were not able to experience such... More 

Leicestershire
Top Contributor
157 reviews 157 reviews
24 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed March 24, 2013

Great location and brilliant parking when flying British Airways, and it has its own walkway straight into Terminal 5, when you can get to it. When leaving the M25 you can see the hotel, but the signs are no small you have gone the wrong way and have to go round once again. Once outside the front door, the porter... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Rafiella 11, I would like to thank you for taking time to write your recent review regarding your stay here at Sofitel. I was sorry to learn that what has always been a pleasant visit form the past did not turn out to be this time around. Whilst you had a great welcome form our team at the Front... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed March 24, 2013

excellent value with one week valet parking included. Will definately return if staying at heathrow. Concierge staff very helpful in returning car and helping with luggage. Very convenient as connected to terminal 5

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear DJSeattle, Thank you for taking time to share your feedback with us. It gives us great pleasure to read such reviews, we look forward to you next visit and hope to exceed your expectations even more next time. Yours Sincerely Anna Dolwing - General Manager More 

Edinburgh, United Kingdom
2 reviews
5 of 5 stars Reviewed March 24, 2013

Excellent hotel for travel connections through terminal 5. Clean, comfortable rooms, no fuss check in and check out.Good room service, and restaurants. Very courteous and helpful staff. Will stay again, and recommend this hotel to others.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Yellow Rose 789, Thank you for providing us with your feedback regarding your stay here at Sofitel London Heathrow. We are pleased that you had a great stay. Thank you again for recommending us to some of the other reviewers and for considering and considering staying with us the next time you have a reason to travel via Heathrow... More 

Lisbon, Portugal
Top Contributor
68 reviews 68 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 23, 2013

If you have to spend 1 night at Heathrow airport this is the hotel to stay! It has its own entrance from terminal 5 so you don't need to get a taxi to any other hotel. The staff is really helpful. Sofitel selects a "guest if the day" every day and we won it that day! We were upgraded and... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Justo R, What a great review – thank you for taking time to give us such a positive feed back following your recent stay here at Sofitel Heathrow. I am pleased you enjoyed your room upgrade and the facilities provided. Congratulations for winning the guest of the day! I would like to thank you again for your great review,... More 

Brighton, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 23, 2013

The service in the bar/tea area was absolutely terrible. I have no idea where the waitress went to get the drinks but it took forever. Then she failed to clear our tea cups before serving the drinks. her product knowledge was poor. she thought brandy was whiskey. When you're paying over the top for drinks you expect excellent customer service.... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Anne H, Thank you for taking time to post your review on Trip Advisor. I was very concerned to hear about you disappointing experience in our bar. I would like offer my most sincere apologies to you and that the time you spent with us did not live up to your expectations or our usual very high standards. Please... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Friendly and helpful(4)
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