We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Special Offer
Best deal of the day
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Sofitel London Heathrow
View Map
Add Photo Write a Review

6,253 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    3,944
    1,675
    417
    131
    86
See reviews for
909
2,602
817
1,544
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (844)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (6253)
  • Mar-May only
    (1568)
  • Jun-Aug only
    (2055)
  • Sep-Nov only
    (1432)
  • Dec-Feb only
    (1198)
All months
There are newer reviews for Sofitel London Heathrow
See the most recent reviews
San Francisco, CA
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 16, 2014

Perfect location if you are flying out of Heathrow in the morning. We were upgraded to an enormous room with a sitting room and conference area and two bathrooms. We were staying there for about ten hours, but it was a nice thought... The rooms are well appointed, we had a very, very large and attractive bathroom, however it was... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent with us. I am delighted to read that you found us to be a great airport hotel, I was pleased that you enjoyed the experience of being upgraded to one of our suites and you enjoyed the hotel facilities and our great breakfast in Vivre.... More 

Melbourne, Vic. Australia
Level Contributor
295 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
5 of 5 stars Reviewed April 16, 2014 via mobile

If you arrive on a long haul flight and need overnight accommodation, before a next day departure from Terminal 5, then this is the perfect place to stay. There is no better location. The price can be reasonable if you book at the right time and the accommodation, though compact, is very comfortable and well maintained. The front desk staff... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay with us. I was pleased to read that you found us to be a perfect place to stay prior or post a long haul flight. Thank you for your kind comments and it is good to know you found our rates to be reasonable.... More 

Diss, United Kingdom
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 16, 2014

We always stay before flying out from Heathrow, its a great way to start your holiday. Granted its not cheap but worth the money. The reception staff are always really friendly, this time the receptionist recognised us from our last visit (which was October!), its a shame she is leaving. The restaurant is lovely- try the Thai Green Curry!

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Adviser community. I am delighted that we are your hotel of choice for the local area and that you find us a great way to start your holiday. Thank you for your kind comments for our Front of House team and I am thrilled you... More 

Stevenage, United Kingdom
Level Contributor
140 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed April 15, 2014

We stayed here one night before taking an early flight from Heathrow. It is not cheap but we opted for it as the most convenient one for Heathrow Terminal 5, saving a great deal of hassle, taxi costs and risk of delay. It was a justified call. The hotel is part of the Terminal 5 complex and the only one... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments on our hotel following your recent stay with us. I was pleased to read that you enjoyed the location and facilities of the hotel and your expectations of high quality have been met. I am pleased you found our room rate to be reasonable, we do have many... More 

Detroit
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 15, 2014

Wonderful contemporary property, conveniently located in Terminal 5. Great service and great breakfast. My wife was incapacitated with a broken ankle, but the service at the hotel made life easier. Provided a wheelchair.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay with us. I was delighted to read your comments and that you found us to be a wonderful contemporary property with great service and breakfast. I am glad that we were able to help your wife’s stay to be a little easier by providing... More 

London, United Kingdom
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed April 15, 2014

I have stayed at this hotel a few times over the last couple of years. When it first opened it was excellent but now it's become so bad I won't stay there again. The problems are on multiple layers... At check in they had none of my details against my gold loyalty card. So check in was slow. When I... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, I was most concerned to read your review, first and foremost please accept my sincere apologies for all the shortfalls you experienced during your recent stay with us. I hope you would give us another opportunity to turnaround your experience and to welcome you back, if you could kindly email our Front of House Manager Vikramjit Singh at... More 

Stroud, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 15, 2014 via mobile

Great hotel and good facilities. Check in was brilliant, professional and quick but best of all I left my notebook on reception, which they sent to my room. I didn't notice it as I thought I hadn't brought it up from the car but whilst checking out a lady on the front desk remembered me ( heaven knows how many... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on Trip Adviser, I am delighted to read your comments and that you had a memorable stay with us. I was pleased to read your comments on our Front Desk and particularly Trish who will be thrilled to read your kind praise. I hope you had a pleasant... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
Questions? Get answers from hotel staff and past guests. Ask a question

850 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (824)
Viewed
Hotel & grounds (119)
Viewed
Bathroom (140)
Viewed
Room/suite (278)
Viewed
Dining (45)
Viewed
View from room (25)
Viewed
Business center/function rooms (3)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
5:38
Videos (1)
Viewed
Other (211)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Hotel & grounds (3)
Viewed
Dining (8)
Viewed
Business center/function rooms (1)
Viewed
View from room (1)
Viewed
Room/suite (5)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Hounslow
2.9 mi away
Premier Inn Heathrow Airport - Bath Road
3.1 mi away
Hilton Garden Inn London Heathrow Airport
2.4 mi away
Hilton London Heathrow Airport
Show Prices
Show Prices
Show Prices
1.2 mi away
Heathrow Hotel Bath Road
Heathrow Hotel Bath Road
#2 of 12 in West Drayton
4.0 of 5 stars 1,739 reviews
1.1 mi away
Hilton London Heathrow Airport Terminal 5
2.0 mi away
Renaissance London Heathrow Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay