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All 22 Hounslow hotels

Sofitel London Heathrow

4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Ranked #1 of 22 Hotels in Hounslow
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed April 9, 2013
Richard G
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4,869 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2013

We decided to stay at the T5 location so that we could start our holiday early. The room price was very reasonable and very good, but the cost of an evening meal and drinks more than doubled the total price. The food and drinks were very high quality and the service was excellent, so I would deffinitely visit again.

Review collected in partnership with Accorhotels.com

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Richard G, Thank you for taking time to give us your feedback following you recent stay here at Sofitel London Heathrow. I was delighted that you enjoyed the quality of the food as well as the staff and we look forward to your return in the near future. Thank you again Yours Sincerely Anna Dowling – General Manager Sofitel... More 

HEDENHAM
Top Contributor
55 reviews 55 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 9, 2013

Very nice hotel with pleasant staff, good facilities and best of all great access to Terminal 5. Most Sofitels that I've stayed at have been good hotels. The restaurant was OK but not as good as the original one.

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Foodydoc, Thank you for providing us with your feedback regarding your stay here at Sofitel London Heathrow. We are pleased that you enjoyed your stay and I was sorry to read that you did not enjoy the restaurant as much this time than on your last stay – I will review this with the relevant teams to endeavour to... More 

Somerset UK
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2013

If you are leaving from terminal 5 at Heathrow you can park your car at this hotel and stay the night before you fly and/or the night you return. Stress free travel to the airport, just walk along the corridor and into the lift! First class service and food. Not the cheapest but the service etc. is well worth the... More 

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear KateSomersetUK, Thank you for your lovely comments about our hotel. We are happy to know that you found our hotel convenient for your travel and you took advantage of our parking service to make your journey stress free. We take great pride in providing the best service for our guests, and we are delighted to read your expectations were... More 

Gloucester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed in the Sofitel the night before a flight to Geneva. From the moment we arrived at the main entrance it was obvious everything about this hotel was focused on the guest.The staff were attentive and extremely polite. Check-in was swift. The room was spacious and the bathroom luxurious. We had drinks in the bar and then a beautiful... More 

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear John N, What a great review! Thank you for providing your feedback with regards to your stay with us here at Sofitel London Heathrow and for your kind words about your experience. We are delighted that from the moment you arrived at the entrance of the hotel you experienced the attentiveness of our team and they were polite which... More 

Oakham, United Kingdom
Top Contributor
111 reviews 111 reviews
51 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed April 7, 2013

It's so convenient that you don't have to go outside to reach T5 and was ideal for an early morning flight from T5 and parking was included within the price we paid. My husband is already talking about the next time we stay there... On arrival, we were welcomed warmly and were told that we were "Guests of the Day";... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear The Teacher7, Thank you for your kind feedback, and taking the time to share the experience of your stay with us and are delighted to that you have such positive things to say about the hotel due to the level of service you received during your visit here. It was also great to hear that you enjoyed your experience... More 

Senior Contributor
43 reviews 43 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 7, 2013 via mobile

Stayed there with my family for 2 nights. We flew in from India by 1.45 pm . As soon as we came out from customs in terminal 5 there were signs leading to the hotel. Even in the lift you have sofitel written next to the 1st floor button. Its a 5 minute walk to the hotel reception. The check... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 1960manu, It is a pleasure for us to know that you enjoyed your stay with us during your recent visit to Sofitel London Heathrow and that you found the hotel easy to find. I am pleased that you didn’t have to wait for your rooms to be ready after a long flight from India and that the rooms were... More 

Japan
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 6, 2013

Great location for those early departures and worth booking just for the convenience of being so close to the check in. Shame that only one restaurant was open, this is the third time that's happened here. Plus it was full so the only choice was room service. Comfortable rooms that are a good size and helpful staff.

Review collected in partnership with Accorhotels.com

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Caryad, Thank you for reviewing us on Trip Advisor following your stay here at Sofitel London Heathrow. I am sorry that you were disappointed with the choice of restaurants available to you- I will ensure that l undertake a review of closing restaurants in future to try and avoid future disappointments for you and other guests. I presume you... More 

Glasgow, United Kingdom
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 5, 2013

I stayed overnight at Terminal 5 in the Sofitel and was most pleasantly surprised by every aspect of the hotel. Admittedly I was allocated an un-made up room but that was quickly corrected without any fuss. The more expensive French style restaurant offered delicious food and friendly professional service, admittedly at an airport price. The convenience of this hotel's location,... More 

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Ivor T, Thank you for taking time to give us your feedback following your recent stay here at Sofitel London Heathrow. I am sorry you were checked into a room that was not serviced but glad to read this was quickly rectified. I was very pleased to hear that you found our hotel a pleasant surprise and you enjoyed... More 

Dublin
Top Contributor
50 reviews 50 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 5, 2013

Stayed here for one night as had very early flight out of terminal 5. While the hotel is very nice and the most convenient - a couple of minutes walk to T5 departures - it seemed ultra-expensive. I don't mind the rate for the room as this is expected but for example room service has 2 additional charges - a... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear CaniceDublin, Thank you for taking time to give us your review in relation to your recent stay here at Sofitel London Heathrow. We appreciate your feedback on pricing and we do regularly compare these to our local market we will take your feedback on board for future pricing reviews. In regards to the Room Service charge- we do have... More 

Boston, Massachusetts, USA
1 review
4 of 5 stars Reviewed April 4, 2013

I felt very comfortable and secured and would surely return. The access control from the elevator was good. staff were very courteous and helpful and the room setting was beautiful. food was served in good time and well prepared

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MICROBIZMANN, It is a pleasure for us to know that you enjoyed your stay with us during your recent visit to Sofitel London Heathrow and that you were particularly pleased with our food and the comfortable rooms that you experienced we have as well as the service provided. I am pleased that you found the hotel very convenient and... More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Reception staff(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow

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