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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Best prices for: 1 room 1 guest
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,536 reviews from our community

Traveler rating
    3,451
    1,517
    371
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (734)
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There are newer reviews for Sofitel London Heathrow
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NYC
Top Contributor
59 reviews 59 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 18, 2013

Stayed one night prior to long-haul out of Heathrow. What can I say except excellent? Clean, elegant, beautifully appointed and designed rooms, quiet, comfortable beds, lovely hotel, restaurants, a spa with an indoor, heated spa pool, steam rooms etc. and one just walks out of the terminal, into the hotel - no waiting for a shuttle. The windows don't open,... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that you found the rooms comfortable and well appointed and you had a relaxing, comfortable stay with us. The windows do not open, this is due to the design of the building which reduces the noise from the airport and... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed September 18, 2013

What a great place to stay, especially for ease to connect to a flight. The rooms are so so lovely and really warm and comforting. We had room service which was excellent, we asked for different pillows they came within 5 mins and they were superb. We got the tube not London centra, during the day tondo some last minute... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and your kind recommendation to other Trip Advisor users. I am delighted to read that your recent stay with us was comfortable and we were able to assist you with all your needs. As you mentioned our location is a great asset to us as... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 18, 2013

Our choice of airport hotel, car parking is very good and lift to Reception. Service from all staff is courteous and polite, and nothing is too much trouble :) The hotel is clean and calming; the rooms are clean and a luxury bathroom and walk-in shower. Beds are clean and there is a pillow menu, which I find invaluable, and... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am most pleased you found the hotel convenient for you and also that you found the staff to be obliging during your stay with us. We try and pride ourselves on ensuring all of our guests wants and needs are met. I am happy... More 

Wolverhampton, United Kingdom
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed September 18, 2013

Heathrow Sofitel was an absolute delight from our first contact to our departure. I actually emailed them to say how outstanding their customer service was as they were so friendly and helpful on the telephone and when we arrived. Parking is effortless, right underneath the hotel. You do not have to go outside of the hotel at all so whatever... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel. I am pleased to receive such positive feedback following your recent stay with us and to read that our staff were efficient and able to assist you with your necessary requirements. I am glad you enjoyed our Club Millesime – Executive Lounge which is included with all luxury category... More 

Peterborough, United Kingdom
Top Contributor
115 reviews 115 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed September 17, 2013

I stayed just one night and was upgraded to a HUGE suite which was quite simply a stunning room. Well, two rooms actually! Desk staff great. I wish I'd been able to stay for longer. You can walk from the hotel directly into Heathrow Terminal 5 so it's ultra convenient. Pricey, but given the room quality, worth it. Next time... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel and your very kind recommendation. I am pleased to receive such wonderfully positive feedback following your recent stay with us and to read that our staff were efficient and able to assist you with your needs. I am delighted you found the suite to be stunning and you were... More 

Hollywood, Florida
Contributor
16 reviews 16 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2013

If you happen to have a next day connection I found this hotel as the best choice possible. The hotel is modern, great amenities and above all offers an impeccable service. It is hard now a days to find smiling staff willing to help you with anything you need. Congratulations SOFITEL! Angelo Zaragovia

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mr Zaragovia, Thank you for writing a review on our hotel. I am pleased read that you found your room modern and comfortable with great amenities and also that our staff were efficient, genuinely helpful and able to assist you with your necessary requirements. We look forward to welcoming you back to the Sofitel London Heathrow again on your... More 

Washington, DC
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 17, 2013

Very convenient. Nice luxury facility with spa and fitness center, plus high quality food. Not cheap but worth it if you have a long time to wait at Heathrow and just want a great place to relax. It really is right in the terminal - don't even have to set foot outside.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review on our hotel. I am pleased to read that you found the hotel comfortable and relaxing, and you enjoyed our Spa and fitness centre facilities. We look forward to welcoming you back to the Sofitel London Heathrow again soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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