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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
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Sofitel London Heathrow
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5,327 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
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glos
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 29, 2013

We booked in again at Sofitel in July 2013 as we were flying from terminal 5. Staff were as usual excellent and the hotel facilities as we have come to expect from Sofitel. You would find it hard to accept you are at an airport as it is so quiet

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and for returning to stay with us. It is very important to us to always ensure we look after our guests and offer the Sofitel Luxury service and I was pleased to read that we were successful. We look forward to welcoming you back again to Sofitel London Heathrow very soon. Anna Marie... More 

Perth, United Kingdom
Top Contributor
54 reviews 54 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 29, 2013

Really enjoyed our one night stay here ahead of an early flight. Easy check in with very friendly, efficient front desk staff. Room was great - modern, clean and quiet. Lovely bathroom with nice toiletries. No noise at all overnight from other guests or from the airport in general. Service in the bar was again friendly and efficient - lots... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you received an efficient service from our receptionist, your room was great and overall you enjoyed your stay with us. We look forward to welcoming you back to Sofitel London Heathrow again very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

New Jersey
Top Contributor
52 reviews 52 reviews
40 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 29, 2013 via mobile

I was in London for less than a day and had an early flight out of terminal 5 the next morning. The hotel location can't be beaten! I retuned my rental car to Avis (which was really hard to find) and was in my hotel room within minutes. I had checked into my flight and had no luggage so was... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed the very quiet atmosphere we like to provide our guests. The comfortable bed and wonderful shower you described in your review have both been implemented into all Sofitel hotels worldwide. The bed is called “MyBed” and the shower is called Rainfall showers. You can find... More 

Brindisi, Italy
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 28, 2013

An unexpected trip to London, somewhat lst minute, which is how we booked the room at this hotel for its quality and its convenient location. It was somewhat the closing of a magical loop, a cycle in itself, a moment and the crossing of a hurdle. Many more to cross, many steps to take, many things to learn and a... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed our food and convenience of our location. We have recently had some work done in the hotel but this should not have disturbed you for which I apologise. I am pleased that reception offered you an upgrade on your room which you enjoyed. Our hotel... More 

Auckland
Contributor
18 reviews 18 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 28, 2013

It simply couldn't have been easier. I landed at terminal 5 and was in my hotel room within minutes of picking up my luggage. I departed the next day from Terminal 3 which was still an easy journey thanks to the quick free shuttle train and numerous lifts. The hotel is what one would expect from The Sofitel. Check in... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us, that we offered your efficient and courteous service, our rooms were comfortable and fo course you got to relax in the Jacuzzi in our wonderful spa. I would like to take this opportunity to point you in the direction of our... More 

London, United Kingdom
Top Contributor
65 reviews 65 reviews
48 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 26, 2013 via mobile

We stayed here for the night before a 10 hour+ flight to the US West Coast. Exteremely professional check in, wonderful (free upgrade) room and excellent bathroom and so quiet that you would not believe that you were in the middle of one of the worlds busiest airports! However you pay for the five stars and the convenience.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed our professional check and room. It was good that we were able to offer you an upgrade which I am glad you enjoyed. I would like to take this opportunity to point you in the direction of our website where you will find many special... More 

New York City, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 26, 2013

This hotel could be anywhere, and really only survives because it is right next door (you just cross a walkway)to departures at terminal 5. It is otherwise and ordinary and soul-less place. We were assured that we had been given an upgrade, but to what? There was nothing special about the room. You have to put your room key (credit... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you found our location convenient and our staff cheerful and friendly. I apologise that the fragrance we release into the halls of the hotel and covered walkway from the Terminal reminds you of a chemical smell, we normally get only very positive reviews on the fragrance in... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(65)
  • Room service(36)
  • Very nice(22)
  • Early flight(19)
  • Car park(15)
  • Comfortable bed(15)
  • Other terminals(10)
  • Early morning flight(9)
  • Great location(5)
  • Reception staff(4)
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