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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,003 reviews from our community

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    3,076
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 19, 2013

I regularly stay at the Sofitel T5. The high standards by which this hotel are run are consistent. The staff are friendly, efficient and professional. The public areas and the rooms are spotlessly clean. The quality and selection of food and beverages is excellent. It is a calm and quiet oasis in one of the world's busiest airports. I highly... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your recent stay with us at Sofitel London Heathrow. We look forward to welcoming you back again very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

San Francisco, California
Top Contributor
95 reviews 95 reviews
24 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 18, 2013

We had a layover in London, landing in Terminal 5 and leaving from Terminal 3. Getting to the hotel was rather easy when using the hand carts available at baggage. Aside from a line to check-in around 8 pm, we had great service here. VERY clean, wonderful suite. Good gym and club room. Room numbering slightly confusing, but finally found... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that your enjoyed your stay with us at Sofitel London Heathrow The architectural plan of our hotel is unusual. All of our room numbers consist of 4 digits. The 1st digit will reflect the “wing”, 2nd number will reflect the floor/level and all room keys will have the... More 

Jersey, United Kingdom
1 review
5 of 5 stars Reviewed June 18, 2013

Beautiful hotel - very clean and everything was as expected for a Sofitel. My only complaint was that I found it hard to change the air conditioning - but perhaps this was me misunderstanding the instructions! Great service as usual and would definitely use again, for business or leisure.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you found our hotel beautiful and we met your expectations. I am sorry that you struggled to change the air conditioning temperature. If you should ever experience any problems in the future when next staying with us please call our reception and we will ensure that such... More 

Leatherhead, United Kingdom
Top Contributor
126 reviews 126 reviews
123 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed June 18, 2013

I’m struggling to find anything good to say about this hotel. I only stayed here for 4 or 5 hours, having arrived on one late evening flight, then departed on another early the following morning. The price I was given on my reservation of £125.00, and this seemed very reasonable for a top-end, airport hotel, especially as I only needed... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was disappointed to read that you did not have a good stay with us at Sofitel London Heathrow. I am very sorry for the confusion you experienced with your rate on check in, our website can appear to be confusing when booking showing the rate for the day stay room and we... More 

Top Contributor
184 reviews 184 reviews
64 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed June 18, 2013

Connected by a five minute internal walkway this is a haven of peace in a busy airport. Beautifully designed to be both functional and relaxing. The room are well appointed with good lighting and a good number of easily accessible power points and a good sized desk to work from. The beds are extremely comfortable and I can genuinely say... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I am pleased to read that you have had another great stay at Sofitel London Heathrow and that we provided you with everything that you needed. Please come and stay with us again very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

San Francisco
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 17, 2013

I made a reservation at the Sofitel London Heathrow airport because my family was traveling a long distance from the States to Africa, and with 2 small children I wanted to be sure we were comfortable. Unfortunately the Sofitel was the only convenient option to stay overnight. We booked the hotel and on a subsequent day I called to see... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was disappointed to read your review - first and foremost please accept my sincere apologies for the shortfalls in service you encountered and I am very keen on getting more information from you so that we can fully investigate what went wrong and why you were not looked after and follow up... More 

Las Vegas, Nevada
Contributor
16 reviews 16 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 17, 2013

We had a 7am flight out of Heathrow so we chose to stay here for 3 nights. The property is what you expect at the price. Rooms were very nice. Would highly recommend staying the 1 night only due to hour long Tube ride to get to the main sights! The ride there and back gets old. The problem I... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed our rooms and convenient location. We always want to offer all our guests a warm, personalised and informative service from our reception staff and indeed throughout the hotel. So I was disappointed to hear that you did not experience this during your stay with us.... More 

Glasgow, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 16, 2013

This was the best airport hotel I have ever stayed I have never come across such pleasant and helpful staff the breakfast buffet was amazing and the cheerful chef an added bonus it is easily reached from terminal 5 and was the perfect start t our holiday many thanks to all.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your really positive review. I was so pleased to read that you have voted us “the best airport hotel” and that you found our staff helpful and breakfast buffet amazing! I will ensure that I pass your feedback on to all the relevant departments. We hope to welcome you back to Sofitel London Heathrow very... More 

Hong Kong, China
Top Contributor
64 reviews 64 reviews
40 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed June 16, 2013 via mobile

I chose this hotel simply because of the comments of Tripadvisor and the proximity of the hotel to the airport as I rightly anticpated that it would pass 10 pm at night. However, I never expected proximity meant far. We had to walk a long distance to get to the platform to terminal 5 with luggages on without trolley. Then... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was disappointed to read your review - first and foremost please accept my sincere apologies for the shortfalls in service you encountered and I am very keen on getting more information from you so that we can fully investigate what went wrong and why you were not looked after and follow up... More 

Sydney, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 16, 2013

This must be one of the best airport hotels in Europe or probably anywhere. Efficient and perfectly located to terminal 5. I left some clothing behind accidentally and the hotel forwarded it on to a local address when I called them. Very modern decor and well designed. Doesnt feel like an airport hotel - almost resort like. As usual Sofitel... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I was so pleased to read that you felt our hotel was one of the best in Europe and that our staff ensured you received your forgotten items of clothing. Our beds are called “MyBed” and that have been implemented in all Softel Hotels worldwide, you will find more information on the... More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Great location(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow

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