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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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5,256 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
47 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 8, 2013

We arrived at LHR at night and had a flight to Atlanta the next afternoon. This is the perfect airport hotel. We pushed our luggage cart right into our room-we didn't even have to go outside of the terminal. It doesn't get much better than this. People were nice. Coffee and tea available in the room. Comfortable beds. Nice, big... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to hear that you enjoyed your stay with us. It was wonderful to read that you found our staff to be efficient and the rooms comfortable and to your liking. We look forward to welcoming you back to the Sofitel London Heathrow... More 

UK
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 8, 2013

It certainly is an ideal location for an early morning flight out of terminal 5 but I fail to see why it needs to be so expensive. The service was variable and reception staff were snappy and off hand clearly wanting to process queries as fast as possible with a minimum of courtesy or charm. Bags took ages to be... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the Sofitel London Heathrow. First and foremost please accept my sincere apologies for the shortfall in service you experienced. I was most concerned to read that you faced some significant challenges during your stay with us. I would like to ensure this is investigated more fully,... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

You gets what you pays for, and this deserves its five star rating. Not cheap, but you can't get a better hotel closer to the airport! For champagne lovers you are in paradise. Staff simply excellent. If I won the lottery I would live here

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and your recommendation to other Trip Advisor users. Our aim is to meet and exceed guest expectations in every aspect of their stay and I am glad to hear we achieved this for you during your stay with us. If you do win the lottery, we would love for you to come and... More 

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 7, 2013

I do not expect much from Airport hotels. Staff tends to be disinterested, facilities a little on the abused side. This one was a different experience. Unlike other properties this one is truly attached to the terminal and you can walk to it. The staff was helpful, the facility new and clean and the bed comfortable. Definitely a good place... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel and your recommendation to other Trip Adviser users. I am pleased to receive positive feedback following your recent stay with us and to read that our staff were helpful and able to assist you. As you mentioned our location is a great asset and the fact that we are... More 

Kenya
Top Contributor
62 reviews 62 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 7, 2013 via mobile

This hotel is very well run (The GM from Leopard Beach, Diani should stay to see what good looks like!) excellent facilities, good food, very comfortable beds, ultra convenient for Heathrow terminal 5. I'm a regular and it is firmly on my list of favourite hotels!

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel and your recommendation to other Trip Adviser users. I am delighted you chose to stay with us again and also to receive your positive feedback following your recent stay. As you mentioned our location is a great asset and the fact that we are attached to the terminal via... More 

Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 6, 2013

Being a regular traveller and experiencing many airport hotels, this, in my opinion, is the best of all I have experienced. The hotel met and exceeded my expectations in every way, from the quick, efficient and friendly check-in (even after arriving early) to the small things that help make a stay more memorable (and who would have thought an airport... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write such an informative review on our hotel and your kind recommendation to our Trip Advisor users. It gives me great pride to read wonderful feedback such as yours. Our utmost reward is when we know that we have extremely satisfied guests. We are so glad to have made your recent... More 

Norwich, United Kingdom
Top Contributor
115 reviews 115 reviews
97 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed September 6, 2013

I stayed here for one night before travelling out of the UK for a business trip, then I stayed for one night on the way back. The hotel is very modern, the staff are professional and accommodating. The food is good (there are restaurants to suit all tastes). The bars are open-plan and of varying atmospheres, providing a relaxing backdrop... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel. I am pleased you found the service you received excellent and that your stay with us was thoroughly enjoyable. We endeavour to provide all our guests with a personal and enjoyable stay and I am pleased that you experienced this during your stay with us. We look forward to... More 

Washington Crossing, Pennsylvania
Top Contributor
99 reviews 99 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 6, 2013

Hotel is right on terminal 5 at london Heathrow.Very convenient can be reached on foot.Very big and nice hotel. We took a standard room which was nice but small for the price paid.Had some excellent food in the restaurants .Service including bell services was nice.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel. I appreciate you pointing out that your stay with us was thoroughly enjoyable and access from terminal 5 was convenient. We strive to provide all our guests with a friendly, personal and enjoyable stay and I am pleased that you experienced this during your recent stay with us. We... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(69)
  • Room service(38)
  • Very nice(25)
  • Car park(21)
  • Comfortable bed(20)
  • Early flight(19)
  • Early morning flight(15)
  • Other terminals(11)
  • Great location(6)
  • Reception staff(5)
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