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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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5,814 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (773)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
helsinki
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 3, 2014

I only stayed one night, but the reception and room itself were fine for my needs. A few things off the top of my head: The tub is great for soaking There is a clothesline for those that need to wash a few things in the room Room Service is good but a bit more expensive than the already expected... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was pleased to read that you had a pleasant your stay with us, enjoyed Room Service and found our room well equipped. We look forward to welcoming you back to the Sofitel London Heathrow Hotel in the near future. Yours Sincerely, Anna-Marie Dowling –... More 

Stavanger, Norway
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 3, 2014 via mobile

The hotel is very convenient, no doubt. Besides its high rank for convenience, the hotel itself is very good and has high standard. It's not just "another airport hotel". We ate at the hotel restaurant, Vivre, and had curries; jalfrezi and butter, both were nice. Cardamom creme brûlée on fire was fab. We love to pamper our holiday from the... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and I am thrilled you find us one of the best hotels in Heathrow. I was delighted to read that you were impressed with the service and you enjoyed your stay with us making it a relaxing way to commence and end your holiday. I... More 

toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 3, 2014

First off it is very convenient and is a nice looking hotel. Rooms are well done although there were only two things in the mini bar. I got room service watched a movie went to bed. Woke up at 4 AM very very sick with some sort of stomach issue. What caused it I don't know but this is where... More 

Was this review helpful? Yes 5
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was most concerned to read your review on Trip Advisor. First and foremost please accept my sincere apologies for all the shortfalls you experienced in service and communication. I would like to conduct a detailed investigation into all the points you raised and would... More 

Salcombe
Level Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed March 3, 2014

Convenience is obvious, but they do not rest on their laurels here. Service is very good and the product combined with a good attention to detail results in a calming environment to set up nicely before you endure long distance travel and all the stresses and strains of airport life. We use the hotel when flying out and picking up... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind comments. I am always pleased to know that we have exceeded our guests’ expectations with every aspect of their stay and you were well rested before your onward journey. I would like to thank you for your loyalty and look forward... More 

Hampshire
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed March 3, 2014

We stayed one night here February 11th after landing in Heathrow after our Wedding and before departing on our Honeymoon. Check in was very swift and efficient, rool was nice and big, clean and well appointed. very comfortable bed, all you could ask for! We had been given a DVD of our wedding pictures but my laptop didnt have a... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel following your recent stay. I was pleased to read that you found our location convenient for your travel. I was thrilled to know that we went above and beyond your expectations and provided you with excellent service. I will pass your kind comments to the... More 

Torquay, United Kingdom
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed March 2, 2014

A luxury hotel connected to terminal 5 by a covered walkway. The rooms are superb. Everything is quality at this hotel. A little more expensive but worth I and it is so very convenient.. Highly recommended, the place to stay!

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that found your bedroom superb, our location to be convenient for your travel and overall stay was excellent. As you mentioned our location is a great asset and the fact that we are attached to the terminal via a link... More 

Manchester, United Kingdom
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 2, 2014

Lovely comfortable hotel, not cheap but very handy for T5. We stayed a few years ago but haven't returned until now because originally the management told us that they could not put a child bed in a standard room for Health and Safety reasons, and the only option if you were travelling with a young child would be to book... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write about on our hotel following your recent stay. I was pleased to read you found our hotel comfortable and convenient for your travel. I was disappointed to read that we could not accommodate your request for additional bed during your first visit and was pleased to know that on this... More 

York, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 1, 2014

Booked here for a overnight and parking deal prior to flying to Miami from terminal 5. Classy hotel with good service and a brief walk straight into Terminal 5 makes for a relaxed start to our trip to Miami and Caribbean Cruise. Ate in the restaurant that evening. The car is parked on site for the duration so no hassle... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was delighted to read that you were impressed with the service and you enjoyed your stay with us making it a relaxing way to commence your holiday. I was pleased to read that you found our car park facilities and proximity to the airport... More 

Leicester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 1, 2014

Everything about this airport hotel is quality. It is quiet, comfortable and exceptionally convenient for terminal 5 . I would recommend it even though it is quite expensive. Have stayed here on many occasions.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and I am thrilled to know that you would recommend us. I am delighted read that you found our hotel quiet, comfortable and our hotel conveniently located near Terminal 5. I would like to thank you for your loyalty and we look forward to welcoming... More 

North London
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 1, 2014

I was lucky got a great deal on lastminute.com ( under £100) and then an upgrade to business room which includes entry to club lounge with free drinks and small snacks and full breakfast which was amazing but I had to rush it ..so much choice . Staff all so friendly and helpful ... Only thing the free wifi is... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you so much for taking the time to write a review on our hotel and you found us to be the best airport hotel. I was delighted to read that you had an enjoyable stay us and found our staff to be friendly and helpful. Our complimentary wifi service is for light browsing or emails and can... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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