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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Certificate of Excellence 2014
Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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4,750 reviews from our community

Traveler rating
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    1,327
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    103
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Taunton, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 16, 2013

Stayed at Sofitel before our flight from Heathrow terminal 5. Efficient check in by Mustafa who upgraded us to a King size bed. Car parking is underneath the hotel & there is a lift to reception. Car park ticket for barrier is issued at check in so when you collect your car there is no need to queue at reception,... More

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you very much for taking a moment to comment on your stay with us. I am glad to read that you have enjoyed your stay with us and that our staff ensured you left feeling looked after. We are very proud of our location which provides you direct access to Terminal 5 via a covered walkway and... More

Miami, Florida, USA
1 review
5 of 5 stars Reviewed May 16, 2013

I always stay at the Sofitel at LHR when I need an overnight hotel. The last trip I was so impressed that I might even consider them if I am staying in London for a few days. The train into Paddington is so convenient that it makes it worthwhile. Also, only a short walk from the gate to the Hotel... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was so pleased to read that you are a returning guest and we have maintained our good service throughout your stays at the hotel. I was disappointed to read that you felt we lacked the sufficient number of staff on reception on your departure, we normally always ensure there are the correct... More

Los Angeles
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 15, 2013

This is hands-down one of the best hotels I've ever stayed at - and I've stayed at many over the last 20 years. Like many other reviewers of this property I had a 12-hour layover for a flight back to L.A. the next morning. Flew into Terminal 5 on a BA flight from Barcelona, took a lift up to the... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review and for your recommendation to other Trip Advisor users. We are very proud of our hotel, facilities and our staff and we genuinely love looking after our guests however it is wonderful to receive such wonderful feedback, thank you. I was pleased to read that your steak was cooked to perfection and... More

Laguna Beach, California
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 15, 2013

Our last overnight at LHR was a disaster. We have learned that you get what you pay for! We stayed at the Sofitel the night before our flight back to LAX. Being able to walk to our gate from the hotel is such a plus, but the hotel itself is great. The staff could not have been more accommodating and... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I am so pleased that we were able to remove the last memory of a stay at a London Heathrow hotel. We work really hard to ensure that guests have a restful stay and leave feeling they received everything they needed and were looked after. I am somewhat confused about your comment... More

Kirkintilloch, United Kingdom
Top Contributor
61 reviews 61 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 15, 2013

This is the first time we've stayed with Sofitel and it will not be the last. From start to finish the experience was great, if there was one thing I felt let it down was the cost of breakfast. At £19.95 each it was more than I would consider paying for a hotel dining room. We went to the tea... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that from beginning to end your stay was great with us and that you are planning to return. I am disappointed that you did not have the chance to sample our wonderful breakfast, may I suggest that prior to your next stay you have a look at our... More

San Francisco, California, USA
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2013

My wife and I spent one night between planes. The Sofitel at Terminal 5 is a quiet oasis within walking distance of our inbound BA flight, and with reasonable connections to other terminals. It is a class operation. The room was top scale and at least that night excellent value for money. We had a very nice light dinner in... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, First and foremost thank you for taking the time to review the Sofitel London Heathrow and providing us with such positive feedback. Our aim is to meet and exceed our guest’s expectations in every aspect of their stay and I am pleased to hear that we have achieved our goal. It is great to hear that our convenient... More

Aberdeen, United Kingdom
Top Contributor
54 reviews 54 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 15, 2013

I have stayed in this hotel a few times previously and on a recent trip, since my flight the next day wasn't until mid afternoon I thought I'd try other hotels. I came to the conclusion that this is the best hotel to stay in mainly for the convience being directly located in T5 and to save getting trains or... More

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, First and foremost I thank you for taking the time to review our hotel. It is wonderful to receive such great feedback and I am glad that your experience was one that didn’t disappoint. I am pleased to read that you have already booked to return in October and we look forward to seeing you then. Anna Marie... More

Senior Contributor
32 reviews 32 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

We stayed here for one night before flying to Thailand from terminal 3 and every aspect of the stay was spot on. We came from Wales so had to get a train into padding ton then the heathrow express back out to heathrow and it goes directly to the Sofitel. The hotel was emaculate with great dining options and superb... More

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review, it was wonderful to read that you found everything about our hotel “spot on and right on the money!” We look forward to your next stay with us. Anna Marie Dowling – General Manager Sofitel London Heathrow More

Pristina, Kosovo
Top Contributor
52 reviews 52 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 14, 2013

Situated at Heathrow airport it is never going to be an exotic, peaceful or stimulating experience. As a purely functional and convenient one night stop en route to Canada it meets expectations. The dining room is a bit soulless and is more of a 24 hour canteen for transient travellers. The gym was disappointing with only 1 out of 3... More

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was so disappointed to read your review. I apologise about the equipment in the gym, I am going to investigate the fact that we only had one running machine working, this is very important to guests who want to unwind. I understand how frustrating it is to find equipment out of order.... More

Peterborough
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 14, 2013

probably the best airport hotel in the UK , would not stay anywhere else for T5 always had excellent, friendly service throughout despite multiple short stay visitors not the cheapest - you get what you pay for a great start to any holiday

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your wonderful review. I am so pleased to read that you enjoyed your stay with us at Sofitel London Heathrow and that we ensured you had a good start to your holiday. We look forward to welcoming you back very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Reception staff(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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