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All 22 Hounslow hotels

Sofitel London Heathrow

4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Ranked #2 of 22 hotels in Hounslow
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed January 14, 2013
BNETravel Midlands
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4,349 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 14, 2013

Everything was of a high standard and the bathroom was gorgeous but I felt like I could't relax out of my room. There was an issue about food vouchers in which I was told I would have to pay a huge amount to eat or wait until the evening ( My flight got in at 6am). I waited, the food... More

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Darwin, Australia
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 13, 2013

We stayed here 2 Jan 2013. The check in process was a nightmare. It took 30 mins to check into the hotel because of long queues and inefficient processes. Not what you're looking for after a very long journey and an early start. We decided to have dinner in Vivre restaurant. It has an open kitchen where you can see... More

Was this review helpful? Yes 3
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Thank you for your Review. I was very disappointed to learn of the the experience you had in our hotel and can assure you that these matters will be fully investigated. I am concerned that you had such a poor experience and would like to discuss this with you at your convenience. Please contact me on vincent.madden@sofitel.com More

Cambridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 13, 2013

We have stayed here briefly before on trips but never made comment - it's a 5 star in the airport that is very convenient for T5. This time they went out of the way to do everything they could to help us when we had a 24 hour flight delay and found us a room (very nice!) for an extra... More

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

May I say how much I appreciate you taking the time to post your ratings of the Sofitel London Heathrow. I am delighted to note your findings, particularly regarding our Staff, as Service 'above & beyond', is our main focus. Our Team all look forward to your return. More

St. Helier, United Kingdom
Top Contributor
172 reviews 172 reviews
43 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed January 13, 2013

Excellent hotel, room are fabulous and perfect for a departure from T5. stay here a few time, and if you can, just book very early and you will have good rate. food is not the best except at the bar, the snack menu is very good value and good quality, recommended!

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 13, 2013

We stayed just one night at the Sofitel, prior to an early departure from T5. The hotel is connected to the terminal by a covered walkway, so it only takes a few minutes to get from the hotel to the airline check-in. You really can't get more convenient than that! The hotel is large and the different blocks and elevators... More

Was this review helpful? Yes 1
Top Contributor
61 reviews 61 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 13, 2013

By far and away the best hotel at Heathrow. Connected to T5, no need for buses, taxis etc - just a 5 min walk from the terminal - all covered. Service was excellent, rooms very good with good amenities and facilities. Wifi is expensive - negotiate a better deal with reception! Surprisingly the food and drink is not expensive, given... More

Was this review helpful? Yes 3
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

All your wonderful comments regarding our Hotel are most appreciated. I was pleased to read all of your Review and particularly your comments regarding our Staff. We hope to have the pleasure of welcoming you back again in the near future. More

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 13, 2013

Luxury hotel, very convenient location to heathrow terminal 5. We left the hotel at ample time to board our flight and find the relaxing walk to terminal 5 departure much better than the tiring journey from central london. The room is spacious, well equipped etc. They provide trolleys which u can use to carry your luggages to terminal 5. Distance... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

I am glad you so enjoyed the convenience of our proximity to Terminal 5 and hope you will be visiting the Sofitel London Heathrow again soon. Thank you for your kind Review. More

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Reception staff(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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Near Sofitel London Heathrow

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#1 Romantic Hotel in Hounslow #1 Luxury Hotel in Hounslow #1 Business Hotel in Hounslow #1 Spa Hotel in Hounslow #2 Family Hotel in Hounslow
Hotel Class
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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