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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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4,846 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Reykjavik, Iceland
Top Contributor
104 reviews 104 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 7, 2013

Stayed at the Sofitel hotel during an overnight at London Heathrow between flights. Found it to be a very good, comfortable hotel with good service and the convenience of the location is hard to beat. The hotel is located next to Terminal 5 at Heathrow and is connected to the terminal by an indoor walkway. Access between terminals and the... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I was pleased to read that you have left feeling that our hotel was “a quality airport hotel”, and we hope that we will be able to welcome you back very soon to Sofitel London Heathrow. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed June 6, 2013

This hotel is recently built & is well worth a visit. The rooms are luxurious, it is a short walk to terminal 5 & the amenities are superb. There is a secure underground car park and there are very good park & fly packages. We are already planning a return visit next year.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us including our rooms, location to Terminal 5, amenities and our park & fly packages. We do offer very good special offers on park & fly packages on our website especially when booked in advance. We are pleased to read that you... More 

Mansfield, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 6, 2013

What a relaxing stop before we were to fly home . We arrived about lunch time and were able to get to our room early so had plenty of time to organise our luggage after 3 weeks of touring . Extremely comfortable king size bed and spacious bathroom . Time for a lazy lunch and dinner in the restaurants in... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, I thank you for your positive feedback and review. I am truly pleased to read that you have enjoyed your experience with us as we genuinely love to look after all of our guests. Our comfortable beds are called “MyBed” which has been implemented in all Sofitel hotels. It is always good when our guests leave feeling rested.... More 

Riyadh, Saudi Arabia
1 review
4 of 5 stars Reviewed June 6, 2013

I was going USA for business and staid at that hotel while passing by London transit the service starting the check in was good and they were friendly the location was good for me as I was passing by transit and the room was clean I liked the rooms but the room was too far for me to reached when... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us recently. We have over 600 rooms and it might take you up to 5 minutes to reach your room, I apologise if this was an inconvenience for you. Please do contact our Guest Relations Manager, Dallas prior to your next visit... More 

Yarm, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 6, 2013 via mobile

We stayed in this hotel the night before an international flight out of terminal 5. The rooms were absolutely gorgeous, very well appointed and modern, just like the rest of the hotel. The staff were extremely helpful. We ate in the Mediterranean restaurant where the kitchen is open, it is really interesting to watch how the chefs prepare dinner, the... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was so pleased to read that you enjoyed your stay with us including our rooms, our location and food. Via Terminal 5 you can access the free service on Heathrow Express to get to Terminal 1-3 and we now have a direct service on the Hotel Hoppa Bus from our hotel to... More 

Baltimore, Maryland, USA
1 review
4 of 5 stars Reviewed June 6, 2013

Have now had two experiences of this hotel. Perfect spot for daytime sleep between flights or pre-flight night's sleep. Hotel is completely soundproof and very comfortable. Longish line at check-in should be addressed, perhaps via automated check in system.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you are a returning guest and you enjoyed your stay with us on your most recent visit. I will ensure that we address the delay you experienced on check-in with our Front Office Manager. We look forward to welcoming you back very soon. Anna Marie Dowling –... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 6, 2013

We stayed in the Sofitel Heathrow overnight to collect my mom that was arriving the next morning early from a long flight. The staff was friendly and helpful. The room was of a high standard and the bed was comfortable. We slept well. This was one of the best hotel experiences we had in London.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. The comfortable bed you described in your review is called “MyBed” and has been implemented in all Sofitel Hotels worldwide. You will find more information on the following link off our website: http://www.sofitel.com/gb/luxury-hotel-experience/experience/accommodations.shtml I was pleased to read that you found our staff friendly and helpful and that you left feeling you had... More 

Colchester, United Kingdom
1 review
5 of 5 stars Reviewed June 5, 2013

Our 4th stay at this hotel and it will not be our last. Perfect hotel for a special per or post flight stopover when flying with British Airways from Heathrow T5. Great location, great staff & service, smart luxury suites...... great hotel!

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your really positive review. I was so pleased to read that you have not only returned to our beautiful hotel but returned four times! Our utmost reward is to hear pleased guests saying that Sofitel London Heathrow is a perfect hotel. Thank you for such high praise, we genuinely enjoy looking after all of our... More 

London UK
Top Contributor
119 reviews 119 reviews
50 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed June 5, 2013

Stayed one night here before flying early next morning. Super comfortable bed in large modern room. Bathroom excellent in every way and with the best magnifying mirror I have ever come across. Expensive yes, but as we were going to Bulgaria we felt a little luxury was necessary first! Sadly arrived too late to test out the restaurant facilities.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us especially our beds, they are called “MyBed” and you will find the same in all Sofitel hotels worldwide. Always consult our website www.sofitel.com as we have many special offers especially if booked in advance. We hope we can welcome you back... More 

New Forest National Park, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 5, 2013 via mobile

Stayed at the Sofitel next to T5 because we had an early flight. What a great decision. I got a great deal having booked early through booking.com and wanted to a good start to a short city break with my wife. The walk way through to T5 meant a convenient access to departures. But the real bonus was to be... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I am pleased to read that you left our hotel feeling you had made the right decision to choose Sofitel London Heathrow. We look forward to welcoming you back very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Reception staff(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow

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