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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Certificate of Excellence 2014
Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,010 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Canberra
Top Contributor
50 reviews 50 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 14, 2013

As ever, a Sofitel means luxury. I chose this hotel more for convenience than anything else - six hours between midnight and a dawn flight, but it was very pleasant. Plenty of room, excellent amenities, great service. And in the morning just a short walk to T5 checkin. In fact it is possible to make the whole walk under cover,... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us especially the convenience of walking over to Terminal 5 via our covered walkway and arrive in the Terminal building in less than 10 minutes. We hope to welcome you back to Sofitel London Heathrow again very soon. Anna Marie Dowling –... More 

Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 13, 2013 via mobile

It's pleasant hotel to stay in. The bed is very comfortable. Breakfast was excellent, plenty of choices. You can drop the luggage for free for 7 days if you are coming back to the hotel. The things that irritated me: There's no lining up to check in, the people after me was served before me just because "I'm standing behind... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you had a pleasant stay with us. We always want to offer all our guests a warm, personalised and informative service from our reception staff and indeed throughout the hotel. So I was disappointed to hear that you did not experience this during your stay with us... More 

Miami, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 13, 2013

I arrived late on a Sunday night without a reservation due to a major British Airways screw up and was taken care of and given a room quickly, efficiently and at a reasonable rate. The check in staff pleasant and accomodating. The room was not large, but it was very well appointed with a very comfortable bed and linens as... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that after your very frustrating trip and unscheduled stopover our staff where able to take good care of you. I am happy that our room and bathroom helped in creating a perfect end to your stressful day and that you will return to stay with us at Sofitel... More 

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 13, 2013

We have stayed at this Sofitel previously to catch a flight the next morning and quite frankly would not stay anywhere else. The staff provided a 5 star service and during the whole stay everything was just as you would expect. The room was very quiet and everything in the room worked without a hitch. The Sofitel bed has to... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. At the Sofitel London Heathrow we strive to ensure all our guests get the luxury service and treatment and always walk away feeling rested and looked after, therefore I am very pleased to read you enjoyed your stay. I was delighted to read that you enjoyed your dinner... More 

St. John, United Kingdom
Top Contributor
84 reviews 84 reviews
30 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed July 13, 2013

As frequent users of the Gatwick Sofitel we found this hotel to be almost as good. The location is perfect for Terminal 5, our room was modern, classy & spacious, the restaurants very acceptable, maybe a tad pretentious. Our main criticism relates to the sheer size of the building, which meant the walk from reception to our room was as... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed the convenience of our location. We are very proud to be able to over a direct access via our covered walkway from Terminal 5 into our hotel, the walk in total should take a maximum of 7 minutes from the arrivals level with trolleys available... More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Great location(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow

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