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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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5,249 reviews from our community

Traveler rating
    3,245
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718
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Radlett, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 12, 2013

My husband and I bought the stay and park package for £259 for a classic room and 8 days parking. On arrival we found that the car park was full on all of the levels despite it being just 3pm in the afternoon. We drove around and around for 20 mins and lots of the cars had parked outside of... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased you found the location of the hotel convenient and easily accessible when using Heathrow Airport and check in was fast and efficient. I was disappointed to read that you experienced some issues with the Club Millesime Lounge in regard to the coffee... More 

Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 12, 2013

The Sofitel at LHR T5 is very conveniently placed for the terminal. We arrived by hire car from London City airport and it was a breeze dropping of the car off and proceeding to the hotel. Check-in was very efficiently handled with very pleasant staff. The hotel room was excellent, well equipped and nicely furnished. We ate at one of... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on our hotel. I appreciate you pointing out our excellent rooms and pleasant staff and that your stay with us was enjoyable. We strive to provide all our guests with a friendly, personal and enjoyable stay and I am pleased that you experienced this during your stay with us. We look forward... More 

London
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 12, 2013

Stayed here the night before our honeymoon flight out of T3. Chosen both for the hotel and for their excellent value park & fly service. 2 weeks parking and the hotel stay (plus an upgrade :-)) for £170. Parking would cost £100 easily so that's a very good value room! Great location even for T3, just a 4 minute train... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and also your recommendation to other Trip Advisor users. I am glad to hear that you enjoyed your recent stay with us, especially our convenient location and the rooms and of course La Belle Epoque. It was wonderful to feel that we contributed to the... More 

Scottsdale, Arizona, USA
1 review
5 of 5 stars Reviewed September 11, 2013

The restaurants are well run and the food is fresh. They are good at accommodating a variety of palates from around the world as well as food allergies. The service was outstanding. I look forward to our next stop over.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and pointing out that you received outstanding service. I am delighted that you enjoyed your recent stay with us even though it was for a short time. Our aim is to meet and exceed guest expectations in every aspect of their stay and I am glad to hear... More 

Vancouver, Canada
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 11, 2013

My girlfriend and I overnight end here on our way to separate places the next morning. It was fine, although signage from Terminal 5 could be better. Room was clean. We asked for a little more space than the usual twin room. We got it for £75 extra, but one bed was a pull-out which was a bit annoying. Hit... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased your stay with us was overall a pleasant experience but was disappointed to read that you faced significant problems with the lights and I apologise for the inconvenience that this caused you. I will make our Executive Housekeeper aware of the issues... More 

Cambridge UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2013

The hotel was great - parking whilst away, direct link to Terminal 5 Heathrow, comfortable rooms and so on. But breakfast didn't start until 6am, and, as it was included in the price, it was a waste of money. It seems odd that a luxury, and expensive, airport hotel doesn't cater for people leaving on early flights.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review on our hotel. I am pleased you found the location of the hotel to be convenient and the rooms comfortable. I apologise for the inconvenience you experienced with the breakfast which starts at 6.00am in our Vivre restaurant, just to bring to your attention, there is the option of room service which is... More 

Manchester, United Kingdom
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 10, 2013 via mobile

With a late arrival ..check in was swift.Staff courtious and smart.Upgraded room.Hotel is attached to terminal 5 taking the angst away from waiting for buses to other hotels.So easy.5 mins walk to check in..effortless.Bars and staff were very good.Good people skills and in my opinion not too pricey..would stay again.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to hear that you enjoyed your stay with us. It was wonderful to read that you found our staff to be efficient, and courteous and the rooms comfortable and to your liking. We look forward to welcoming you back to the Sofitel... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(69)
  • Room service(38)
  • Very nice(25)
  • Car park(21)
  • Comfortable bed(20)
  • Early flight(19)
  • Early morning flight(15)
  • Other terminals(11)
  • Great location(6)
  • Reception staff(5)
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