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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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5,788 Reviews from our TripAdvisor Community

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    3,626
    1,569
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (770)
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    (5788)
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    (1568)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
1 review
5 of 5 stars Reviewed February 24, 2014

The best hotel at terminal 5. The staff were great. Clifford on the checkin desk was particularly great. The whole experience was stress free. Just what we needed prior to an early start. We parked at the hotel which was the ultimate convenience.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel following your stay with us at the Sofitel London Heathrow. I was please to read you found our location to be convenient for your onward journey and you had a stress free, pleasant stay with us. I shall pass your kind comments to the team... More 

Lincs
Level Contributor
175 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed February 23, 2014

This hotel is right by Terminal 5 so super convenient, it is also smart and stylish. The room was excellent and the whole hotel very clean. The staff were attentive and the service good. It was also actually good value. This hotel would have got 5*s from me but it is the first hotel I have stayed in on an... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I hope you had a safe and pleasant onwards journey. I am pleased that you stay with us was enjoyable and you found the location of the hotel convenient and the terminal easily accessible. I am so glad you found your room excellent and our... More 

Birmingham, United Kingdom
Level Contributor
234 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
5 of 5 stars Reviewed February 23, 2014

The staff at Sofitel Terminal 5 are amazing in every way, from check-in to restaurant to check-out. Even the managers will help you with your cases or call you the lift. The managers do not leave the work to lower paid staff. They all make you feel very welcome and they cannot do enough for you to make your stay... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your stay with us at Sofitel London Heathrow. I was delighted to read that you found our service excellent, bedroom to your liking and our location convenient for your travel. I shall pass your kind comments to the team. I was disappointed to read that your wife... More 

Markinch, United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 23, 2014

We stayed here for 1 night prior to our flight out the next day. The hotel is very comfortable, the rooms are of a good size and the food is excellent. The staff were very helpful and looked after us well. It is not cheap but it is London and it is attached to Terminal 5. All-in-all it is probably... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you so much for taking the time to write a review on our hotel and I am delighted to read you find us to be one of the best airport hotels! I was pleased to read that you found our food excellent, rooms comfortable and location to be convenient for your travel. I shall pass your kind... More 

Olympia, Washington
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 21, 2014

This is a nice hotel, don't get me wrong, the sheets are fresh, the rooms (for London) are spacious, the staff are very pleasant, the wifi actually works and it is genuinely two minutes walk to Terminal 5. I am being unfair with an "average" review, the word "good" would probably be more appropriate. I have only used it for... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am delighted to read that you found our location to be convenient for your travel, our rooms specious and wonderfully quiet. We look forward to welcome you back to the Sofitel London Heathrow in the not too distant future. Yours Sincerely, Anna-Marie Dowling –... More 

Luxembourg City, Luxembourg
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 20, 2014

We booked the Sofitel at Heathrow as we couldn't get a connecting flight same day. It was the perfect end to a long, tiring journey. The hotel is calm, cool, perfectly luxurious and the beds are great!

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your most recent stay with us at the Sofitel London Heathrow. I was pleased to read you found our location to be convenient for your onwards journey and you had a short but pleasant stay with us. I shall pass your kind comments to the team here... More 

Tyler, Texas
Level Contributor
134 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 stars Reviewed February 20, 2014

Beautiful appointments, just wished we could have experienced London Sofitel a little longer than 6 hours. :( Glad there was a place to rest from leaving Norway to our long haul flight to the USA. The room was lovely. Our gentleman that greeted us at nearly midnight was very helpful.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your most recent stay with us at the Sofitel London Heathrow. I was pleased to read you found our location to be convenient for your onwards journey and you had a short but pleasant stay with us. I shall pass your kind comments to the team here... More 

Sydney, Australia
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 19, 2014

We stayed for 2 nights as we had just flown in from Australia and needed a rest before starting our holiday. Could not have picked a better Hotel. Staff were amazing, suite was so comfortable, a breakfast which was included was magnificent every morning. We also stayed for 4 nights on our way home as it was convenient to London... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was delighted to read you enjoyed your stay with us, found your suite comfortable and staff amazing. We take great pride in the Vivre restaurant for having a wide range of options available for breakfast and I am pleased you enjoyed it. I shall... More 

London, United Kingdom
Level Contributor
106 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed February 18, 2014

Stayed here for one night in the middle of two connections on 17 February. The direct access to Terminal 5 makes it a no brainer - simply for that extra half hour in bed.. Staff were consistently great, check in was easy and friendly, the guy who took my bags to the room was insistent on being as helpful as... More 

Was this review helpful? Yes 6
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was pleased to read that you were impressed with our customer service and found our staff helpful. I am so glad you found our bed comfortable and the bathroom to be large, modern and clean. I appreciate your feedback that you found the room... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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