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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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1 room 1 adult
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Sofitel London Heathrow
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7,299 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Canterbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

Refreshing to be so well looked after throughout my short stay. I needed an emergency dental kit, which tMandeep on the desk went to Terminal 5 to get for me (i am disabled). Faultless service throughout included the kind attention of Olga, who made sure that my room and collection the next morning went smoothly

Helpful?
3 Thank A J B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, Such great comments are a delight to read and I am glad to learn that you received an excellent service by our ambassadors. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service... More 

Cosham, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed February 16, 2015

Interesting room with weird lights - dinner cost £50 a head and was disappointing with dried out fish. It was handy for checking in at 0600 but too early for breakfast. I would only stay there again if someone else was paying.

Helpful?
1 Thank Bernie9999
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for sharing your comment on Trip Advisor community. Firstly, it is a pleasure to read that you enjoyed the comfort of your bedroom and you were satisfied by the and the excellent level of service delivered by our reception ambassadors upon arrival where you found your check-in to be quick and efficient. However I am concerned... More 

Hartlepool, United Kingdom
Level Contributor
119 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed February 16, 2015 via mobile

Lovely well appointed luxurious rooms. Surprisingly quiet, yet within a few minutes walk from terminal five and Heathrow express. Excellent staff and all facilities, very good quality food although unusual selections at times, several bars - beware even for London the bat is expensive

Helpful?
3 Thank monkeyhan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for writing a review on Trip Advisor following your recent stay with us. It is a pleasure to read that your stay at the Sofitel London Heathrow met all your expectations. It is also good to know that you were satisfied by the excellent attitude of our ambassadors as well as the comfort of your bedroom... More 

Singapore, Singapore
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

We stayed here for only one night, just before heading off on honeymoon. It's practically in terminal 5 which we had arrived into. The hotel arranged a swift taxi ride for us to terminal 3 the next day. The hotel is very modern, with crisp and clean architecture. Felt like a hotel in South East Asia. We didn't try many... More 

Helpful?
1 Thank SKSCOT
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for sharing your feedback following your recent stay with us. I am thrilled to know that you enjoyed the convenience of our hotel’s location being directly connected to Terminal 5 & that you appreciated the overall architecture of our building. I am also pleased to learn that you enjoyed the quality & variety of the food... More 

Hong Kong, China
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 15, 2015 via mobile

Just a few mins walk from Terminal 5 and hotel provides you everything a five star hotels can provide. Heathrow Express is right below the hotel, it is very convenient to commute to downtown and other terminals. The only negative I encountered was, there is only one restaurant opened in the afternoon and limited choices are available. Overall it is... More 

Helpful?
2 Thank June L
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you enjoyed a relaxing stay at the Sofitel London Heathrow. It is good to know that you were satisfied by the hotel’s location, being directly connected to Heathrow Terminal 5 via an undercovered walkway. However I... More 

London, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed February 15, 2015 via mobile

Stayed here due to an early morning flight and check in was rushed, we were not asked if we required a wake up call (key for an airport property) and we were just handed keys and had to work out where our room was located on our own - usually this wouldn't be an issue however the property is expansive... More 

Helpful?
3 Thank slythergriffin
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read that your experience to the Sofitel London Heathrow clearly did not meet your expectations. I would like to conduct a full investigation into the points you raised so I... More 

Cheshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 14, 2015

I've stayed at this hotel before and it is lovely and convenient for Heathrow. I just returned this weekend first time as an Accor Platinum member and had booked their Magnifique Romantic Package which included Champagne and "Breakfast In Room" for Valentines night. However on checking out this morning I was charged an additional£18 for having my "Breakfast In Room"... More 

Helpful?
Thank Peter R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you enjoyed a comfortable stay at the Sofitel London Heathrow with our Magnifique Romantic Package. It is good to know that the comfort of your bedroom, the convenience of our location and the excellent attitude of... More 

BRISTOL
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed February 14, 2015

We booked this hotel through Holiday Extras, we chose it because of its proximity to Terminal 5. This turned out to be better than we thought. No waiting around for the Hotel Hoppa, lugging suitcases on & off the bus, just a short walk along a covered walkway from the Terminal to the Hotel, we were checked in and in... More 

Helpful?
4 Thank MERLION04
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am glad to read that your experience at the Sofitel London Heathrow met all your expectations. It is also good to know that you enjoyed the variety and quality of the food offered at breakfast in our Vivre restaurant. We consider... More 

Bishops Stortford, United Kingdom
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed February 14, 2015

We have stayed at the Sofitel Gatwick previously so it seemed the natural choice when flying from T5 at Heathrow. The Hotel is not signposted at all within T5 itself which makes finding it a bit difficult. Our room was very nice with a large comfortable bed. We ate in the Vivre restaurant where the staff were attentive and the... More 

Helpful?
Thank Chris H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, I am pleased to read that you had a relaxing overnight stay with us prior to your flight from Heathrow the following day. It is good to know that your enjoyed the quality of your bedroom, and especially our Sofitel Sofitel “MyBed” which... More 

Redbourn
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed February 14, 2015 via mobile

Modern hotel , well appointed rooms. Did not eat In the restaurant but it had interesting menu and reasonable prices for London , drinks are expensive , two gin and tonics £22.50! For an airport hotel , breakfast on the weekend starts late ( 06.30 while our flight departed at 06.30!!) friendly staff and literally ten minutes covered walk to... More 

Helpful?
Thank Redbournite
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am pleased to know that you were satisfied by the hotel design and by the attitude of our ambassadors who made your experience memorable. It is also good to know that you enjoyed the hotel’s location, being directly connected to Heathrow... More 

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