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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,573 reviews from our community

Traveler rating
    3,473
    1,528
    373
    119
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (741)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Newcastle, United Kingdom
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 15, 2013

We have stayed at this hotel several times in the past. Thankfully the standards are just as high now as they were on our first visit. The beds are probably the most comfortable we have ever experienced. The hotel is extremely clean and well looked after. Being connected directly to T5 is very convenient indeed. We had flown long haul... More 

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind recommendation to other Trip Advisor users. I am pleased to read that your recent stay with us was comfortable and convenient and that our team were welcoming and helpful and provided you with fantastic service. We look forward to welcoming you... More 

Llanelli, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 15, 2013

Stayed here on many occasions now. Consistently good. Staff always incredibly helpful. Nothing too much trouble and never any surliness. Good restaurants. Connectivity to terminal five and car parking deals make this a must if flying BA. Not cheap though.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased that your recent stay with us was as wonderful as on previous occasions. I am glad you found our staff helpful and able to assist you. We look forward to welcoming you back to Sofitel London Heathrow again in the not too... More 

Hinckley, United Kingdom
Top Contributor
61 reviews 61 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 15, 2013

Perfect location for T5 at Heathrow. Hotel cleanliness and professionalism of the staff is second to none. Rooms are gorgeous and modern, without being offensive to older clientele. A slightly confusing room numbering system but makes sense after awhile. Definitely not the cheapest but you gotta pay for this location if you are flying from Heathrow T5

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your recent stay with us was pleasant and convenient for you when travelling through terminal 5 and you found your room to be well appointed and to your liking. We look forward to welcoming you back to Sofitel London... More 

Pensacola, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 12, 2013

My husband and I stayed here for our first night in London after a long plane ride from the states. The location of the hotel was wonderful. We were able to drop our bags and not have to worry about traveling further to find our accommodations, which freed us up to explore London without worry. They also upgraded us to... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your recent stay with us was comfortable and convenient for you when travelling through terminal 5 and you found your room to be well appointed and to your liking. We look forward to welcoming you back to Sofitel London... More 

Aberdeen, United Kingdom
Top Contributor
148 reviews 148 reviews
30 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed December 12, 2013

Early morning flight from LHR, so overnight at Sofitel. Friendly, if empty, cocktail bar with a pleasant restaurant. Captive audience inflates prices somewhat but not ridiculously. Left.hotel an hour before the flight, which wuss (just) enough time!

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your stay was enjoyable and pleasant and you found our team welcoming and friendly. We look forward to welcoming you back to the Sofitel London Heathrow again soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

Newberry, Michigan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 12, 2013

We had an overnight stay here when travelling home from a trip to Spain. I obviously didn't read the description properly as assumed it would be closer when it says the hotel is connected by a walkway to Terminal 5. It turned out to be a 10 minute walk. Anyway, check in was efficient and only took a few moments.... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your recent stay with us was comfortable and convenient for you when travelling through terminal 5 and you found your room to be well appointed and to your liking. We look forward to welcoming you back to Sofitel London... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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