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Sofitel London Heathrow

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,639 reviews from our community

Traveler rating
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    763
    175
    51
    36
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Families
345
 
Couples
1056
 
Solo
442
 
Business
715
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
There are newer reviews for Sofitel London Heathrow
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California City, California
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 29, 2010

My husband and I stayed just one night awaiting a morning flight back to the US after our Mediterranean cruise. We were pleasantly surprised with the property as it was a great value (135 euros) and ideally located at terminal number 5. The hotel has a modern, simple, yet upscale feel with 2 restaurants, a lively bar, and nicely appointed... More

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Doha, Qatar
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 29, 2010

Modern and spacious rooms and decent value for money given the location. The best restaurant is good but expensive.

Review collected in partnership with Accorhotels.com

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Birmingham UK
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed September 29, 2010

After waiting to check into the hotel we were given a room, there was no help with the bags. We entered the room to find that it had no been cleaned from the previous guest. We walked back to the reception to be given another room and still offered no help with the bags, they said the room was an... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review
September 30, 2010

Dear Reviewer, Thank you for your review on Tripadvisor. I am writing as the General Manager of the Sofitel London Heathrow to apologise for your being allocated an unclean room. Obviously this was an error but one we have taken very seriously, particularly the manner in which is was dealt with. I know that Richard my Guest Relations Manager has... More

Great Yarmouth
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2010

You will not be disappointed with this hotel! Convenient for the terminal, excellent staff, good food and spa facilities. Some may find the prices a bit steep but it is a luxury hotel.

Review collected in partnership with Accorhotels.com

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World Traveller
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 28, 2010

TYhe Accor site says nothing about this hotel being a completely non-smoking hotel. When I requested a smoking room in my online booking nobody replied to me saying that the hotel was non-smoking. In addition I paid for my stay with Accor vouchers and they have also charged my credit card for the stay. Absolutely unsatisfactory.

Review collected in partnership with Accorhotels.com

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review
October 4, 2010

Dear Reviewer, Thank you for your review regarding the hotels smoking policy and your Accor Vouchers. I am sorry that your expectations were not met and apologise for any inconvenience. The hotel is indeed Smoke Free throughout. This decision was made following a great deal of feedback and requests. We are presently installing two new enhanced smoking areas at the... More

Mexico City
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 27, 2010

We stayed for just 1 night. Would have not spend more nights there. Is it convinient for connecting? yes. It is adjacent to T5, but no short walk for sure. Help with the luggage? not found. Check in? very crowded and slow. Friendly staff? not here. Rooms? ok. Rooms have a TV on the bathroom, but could find how to... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review
September 30, 2010

Dear Reviewer, Thank you for your review although I was most disappointed to read your comments. There are many areas that concerned you and I am sincerely sorry that you did not enjoy your stay. There is no doubt that we fell below your expectations and I hope that I can answer some of your queries here. The TV’s in... More

Texas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 26, 2010

Beautiful hotel, great service, best place to stay around Heathrow. Can’t walk anywhere, except terminal 5, so this limits to eating at the hotel (the food was great) or taking a taxi out. Room was very clean and well appointed. Very quite. Compared to other hotels in the airport area, there was no noise in the Sofitel room from outside... More

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doha, qatar
1 review
5 of 5 stars Reviewed September 26, 2010

Yet again we have found difficulty in locating the hotel when arriving by coach from Gatwick to take a flight from Terminal 5. We are repeatedly told that signage has to be agreed by BA and/or the terminal operators but the fact is that you have built your hotel adjacent to their terminal and there is simply inadequate signage [wayfinding]... More

Review collected in partnership with Accorhotels.com

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Belgrade
Top Contributor
60 reviews 60 reviews
49 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 25, 2010

When you realize that you need less then 5 minutes to come from your room to T5 check in - everything else is not so important. It's really great that this hotel is so close to Terminal 5. Hotel itself is very very good. Usual Sofitel level. But it's true that some other Sofitel hotels have more style and more... More

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London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2010

Nothing really exciting to say about this place. It has nice 5 star rooms, decent enough staff and can sometimes have decent room rate sales. It's everything you'd expect from a 5 star airport hotel... whilst not being particularly outstanding. The breakfast however could do with a little improvement. In the end being attached directly to Terminal 5 is what... More

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Sofitel London Heathrow
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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(93)
  • Room service(56)
  • Car park(35)
  • Early morning flight(33)
  • Very nice(29)
  • Comfortable bed(28)
  • Early flight(19)
  • Other terminals(19)
  • Very good(19)
  • Reception staff(13)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotels in Hounslow
#1 Luxury Hotels in Hounslow
#1 Business Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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Sofitel London Heathrow
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