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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Certificate of Excellence 2014
Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
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4,872 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
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Norwich, United Kingdom
1 review
4 of 5 stars Reviewed July 7, 2013

This was the second time we have stayed at the Sofitel. It just made the start of our holiday more relaxing. A lovely evening meal and comfy room were just was was required to put us in the holiday mood. The service and friendliness of the staff was excellent.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and for returning to stay with us. I was pleased to read that you enjoyed your stay and we provided the perfect start to your holiday. We look forward to welcoming you back to Sofitel London Heathrow again very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

Hampshire
Top Contributor
81 reviews 81 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

It's not the lowest cost hotel at Heathrow but it is the most convenient, with a 5 minute walk to T5. The rooms are well appointed, clean, comfortable and in good order. The staff are very accommodating and helpful. By prior arrangement we even managed to secure access to our room at 8am, straight off of our inbound flight. That... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you found our staff helpful and rooms clean and comfortable. Our location is very convenient as you mentioned in your review it is a 5-7 minutes walk from the Terminal building via a covered walkway straight into our reception area. However we never want to rely on... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

I usually stay at either high end boutique hotels or the five star chains. Normally I would treat an overnight at an airport simply as a necessity. But this particular hotel has really studied what is important to luxury traveler, and has executed as well as I have seen, for what I consider a reasonable price. A part of of... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. Our aim is always to exceed expectations and I am pleased to read that in your case we have done that. It was good to read that you enjoyed everything about your room and you found our staff responsive. I apologise that you found our complimentary internet slow and as we have had... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

My husband and I stayed at the Sofitel as we were flying from T5 the next day. We had to extend the stay and the staff were only too pleased to help and kept us in the same room. I booked well in advance and got a good deal. It was so hassle free getting to T5, I will never... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was really pleased to read that you enjoyed your stay with us at Sofitel London Heathrow. I will ensure that your feedback goes to our Food and Beverage Manager and Spa Manager and they share your positive review with their respective teams. We look forward to welcoming you back again very soon.... More 

Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 5, 2013

Because of a delayed flight, British Airways paid for everyone on that flight to stay at the Sofitel. This was a last minute booking (nearly midnight) but the staff handled the influx of tired, crotchety people with grace and understanding. I was a mature female travelling alone and felt totally safe. The room was excellent as it should have been... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, It was a great pleasure to read your review and I would like to thank you for taking the time to write the review and for your positive comments. We always want to offer all our guests a warm, personalised and informative service from all our staff throughout the hotel and I was so pleased to read that... More 

Mumbai (Bombay), India
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 5, 2013

Direct access to the hotel from within Heathrow. Quick check in and good rooms . Stayed overnight to catch connecting flight. Very helpful concierge and staff. Spacious rooms and the best. , next morning, straight take the elevator into terminal 5

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed the convenience of our location and rooms but most importunately of all that you found our staff to be so helpful. We look forward to welcoming you back to Sofitel London Heathrow again very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Reception staff(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow

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