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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,553 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 6, 2014 via mobile

I booked this hotel for the night prior to departure and on return from NZ. It is very conveniently sited for terminal 5 in particular, but for other terminals at Heathrow. I found all the staff I had contact with at this hotel very helpful whatever the time of day. The rooms are very well appointed with comfortable beds and... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave a review of your most recent visit to the Sofitel London Heathrow. I am very pleased to read how much you enjoyed your stay including your dinner in La Belle Époque, Breakfast in Vivre and our Sphere Bar. I will share your comments with the team here and I do... More 

Orange County, CA
Top Contributor
59 reviews 59 reviews
36 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 5, 2014

After a flight from the US, we needed a hotel for an overnight stay. Since it was in the same terminal as our arriving flight, getting there was a walk, but very easy. The room was ready and staff professional and courteous. The room was very nice with high end amenities. A little small, but the king size bed was... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I hope you had a safe and pleasant onward journey. I am pleased that your stay with us was enjoyable and you found the location of the hotel convenient and the terminal easily accessible. I was pleased to read that you experienced our afternoon tea... More 

Santa Fe, New Mexico
Top Contributor
244 reviews 244 reviews
52 hotel reviews
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed January 5, 2014

Sofitel beds are the best in the world and that means a good rest before flying. The showers and bath are great and the service is impeccable. The easy transit from hotel to airport makes this stay very worthwhile. We were impressed with the quiet inside the rooms. A bit more expensive than other hotels but definitely worth the cost... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, It is my pleasure to read your kind feedback on our hotel, I am delighted how highly you appreciate the service, atmosphere, rooms and facilities. I was delighted that you found our beds to be the best in the world and you had a good night’s rest before your onward journey. We look forward to welcoming you back... More 

West Hollywood, California
Top Contributor
89 reviews 89 reviews
48 hotel reviews
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed January 5, 2014

This is still by far the best hotel at Heathrow in particular because it is connected to terminal 5. I'm not sure why some travelers expect this to be a 5 star hotel. It is a Sofitel Hotel at an airport not a Ritz or Four Seasons. One can't go by the stars affixed to hotels these days by third... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your kind recommendation on the Sofitel to be the best hotel at Heathrow, I was pleased that you found us convenient when travelling through Heathrow. I was concerned to read you faced a few challenges with regards to your check in experience and your room, please do accept my sincere apologies for the inconvenience caused.... More 

Swansea
Contributor
18 reviews 18 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2014

Sofitel has covered onsite parking directly underneath the hotel. A lift takes you directly to reception where the staff we encountered were courteous and friendly. Hotel porters were quickly on hand to help with our luggage. Our room was large, well equipped and spotless. Access to the airport could not be easier. Overall excellent and well worth the slightly higher... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review, such wonderful feedback is always great to read, we do consider our location and team some of the best assets of our hotel. I was pleased to read you found our car park to be convenient and you found our staff to be courteous and friendly. We look forward to welcoming you back... More 

Aberdeen, Scotland
Top Contributor
64 reviews 64 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 5, 2014

I stayed here on business as I had an early morning flight from Heathrow the next day. It is an enclosed walk fromT5 to the hotel which is very convenient. The rooms were spacious, clean and well equipped. There seemed to be few free channels on the TV (most hotels give you access to SKY as standard) but I couldn't... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind recommendation. I am pleased that your recent stay with us was comfortable and convenient and you found our rooms to be spacious, clean and well equipped. I am sorry you felt we did not have many channels available on the TV... More 

Kuwait City, Kuwait
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 5, 2014

I do enjoy staying in Sofitel on my way to DC. Easy to reach from Heathrow Terminal 5, it took me less than 10 minutes of walking to reah the hot. very nice staff. great GYM. I will stay again in this hotel if I have transit in Heathrow. Comfortable beds and bathrooms.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your recent stay with us was comfortable and you found our Gym to be great, I am delighted that we are your preference when you are transiting through Heathrow and we look forward to welcoming you back in the... More 

Pontypridd
Top Contributor
118 reviews 118 reviews
84 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed January 5, 2014 via mobile

My son and I stayed here for one night before we took a flight to Japan. The hotel is very comfortable and was of good value. We had access to the lounge which was also very good. The room was clean and the beds were very comfortable. I would have given in 5 stars but there was one slight disappointment.... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I was pleased to read that you found the Sofitel to be comfortable, of good value and you enjoyed our Club Mellesime Lounge. I am disappointed to read that your experience at Sphere Bar affected the overall satisfaction of your stay, please accept my sincere... More 

Hampshire, UK
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 4, 2014

This is an excellent location for a stop-over if travelling to/from Terminal 5. We also parked our car here for the 4 nights we were away at a cost of only £44. The location adjacent to the terminal is great especially if catching an early night. Will definitely book again!

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am delighted to read that you found our park & fly package great value for money and you enjoyed your stay with us making it a relaxing way to commence and end your holiday. I am pleased you found the location convenient especially when... More 

Silver Spring, Maryland
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 4, 2014

We arrived late after a long and stressful train from the north. It was11 pm and the front desk staff treated us as if it was the middle of the day. They were pleasant and efficient and we were on oiur way to our rooms in no time. Room service was prompt and pleasant too. We were up and out... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind recommendation. I am pleased that your recent stay with us was comfortable and convenient and you found our team to be welcoming, friendly and helpful after a stressful day travelling. I hope you had a pleasant onwards journey and we look... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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