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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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5,972 Reviews from our TripAdvisor Community

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Traveler rating
    3,753
    1,613
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Brussels
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 21, 2014

I concur with other reviewers concerning the almost preternatural silence that reigns inside the hotel despite its location virtually inside T5. I had a peaceful and comfortable night's sleep and was able to roll out of bed and into departures in one seamless movement. As I was in transit, I was pleased to be given early check-in at no extra... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay with us at the Sofitel London Heathrow. I am pleased to know that you had a peaceful night’s sleep and that we were able to accommodate you prior to our usual check in time. I am sorry that you experienced problems in operating the... More 

Fall River, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

You have got the best people at the front desk, great hotel, awesome people and excellent service - Kudos! Staff were courteous, welcoming and very helpful, respectful and maybe you should consider some international or Africa food in the restaurant somehow!

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Such wonderful feedback is always a pleasure to read, thank you for your kind comments on our hotel and the service you received. I will share your comments with our Front Desk Manager who will pass on your praise to the team during the daily handover – the team members will be delighted to know how highly you... More 

Brentwood, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

This hotel is but a short walk from Terminal 5 and is perfect for those who need an overnight stay. It is a world of its own: quite comfortable and quite welcoming. It is not inexpensive but worth it.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay with us, I was pleased to read your comments and that you enjoyed your stay with us and you found our rates competitive and a perfect place to stay for Heathrow airport. We look forward to welcoming you back to the Sofitel London Heathrow... More 

Shrewsbury, United Kingdom
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed May 21, 2014 via mobile

First the good things. Very close to terminal five. Very easy walk along a corridor. Then a lift to departures. Very nice room with luxury fittings but no instructions how to work things. Wifi good but expensive. Why charge for this essential tool of modern living. Should be free in all hotels. If coffee shops can do it why not... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on Trip Advisor following your recent stay with us, I was pleased to read you found us a convenient airport hotel with easy access to the Terminal. We do provide free Wi-Fi throughout the hotel, this is sufficient for emails and general browsing, should guests require a higher... More 

Hertfordshire UK
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 21, 2014

My wife and I were flying from Terminal 5 Heathrow to Shanghai earlier this month and decided not to risk the M25 on the day of our flight. We booked this hotel some 6 weeks in advance and got a very good deal which included 14 days parking on site. The hotel has all the trappings needed to warrant their... More 

Was this review helpful? Yes 1
BAHAMAS
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 21, 2014

Stayed here many times. I usually have to overnight when returning from Europe and flight always leaves from T5 so this hotel is perfect. Price seems to be very volatile but worth every penny. They have a strange system for numbering rooms so listen when the receptionist gives directions. Rooms are always clean and a decent size. Sometimes there is... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your review on Trip Advisor following your recent stay with us, Firstly I was concerned to read you had difficulties on connecting to our free Wi-Fi, if guests do have any technical problems please speak to a member of our staff who will be able to help. Thank you for... More 

Aberdeen, United Kingdom
Level Contributor
410 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
5 of 5 stars Reviewed May 21, 2014

Another stay after a daytime transatlantic flight, and the Sofitel is still as good as ever. Due to heavy booking (there was a PGA dinner on that night) I booked via a 3rd party, and was told on arrival that they only had twin rooms left. After a short discussion, the very helpful receptionist gave us an upgraded double, which... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay with us at the Sofitel London Heathrow. I am delighted to read you had an enjoyable stay with us and that you nominate us as the ‘best airport hotel’. I am pleased that we were able to accommodate your request for a double room... More 

Auckland Region, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

Spent one night in transit. Lovely hotel...quiet, excellent facilities, and responsive staff. Great location. A bit of a walk from the Heathrow Express station but all undercover. We're in our 70s and it was a dawdle. Beats transiting to other hotels in the area. Would definitely stay there again.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments to the Trip Advisor community, It is pleasing to know that we took away the stress in travelling through Heathrow whilst in transit; I am delighted that you found our facilities excellent and you enjoyed the service from our staff. I hope you had a pleasant onwards journey... More 

Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

The food at the restaurant is always fantastic. The restaurant manager, Yogesh Kapoor also consistently provides outstanding service there ensuring customers have a great dining experience. I also received great service from the wait staff including Henry, Rishi and Benedito. Recommend the hotel and also this restaurant. And he hotel is so conveniently located making a morning flight that much... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our Vivre restaurant, I am delighted to read your comments and the kind praise for our staff Yogesh, Henry, Rishi and Benedito – they will be delighted to know that they made your evening to memorable. Thank you for you kind recommendation and we look forward to welcoming you back... More 

Dawlish, United Kingdom
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed May 20, 2014

Stayed en route to the USA. Great check in very warm and friendly. Lovely well equipped room with high standard toiletries. Very good service in the bar for pre dinner drinks. Restaurant food excellent, perhaps a little over priced but expected for location. Had a great nights sleep and enjoyed a superb selection for breakfast. Staff were always attentive and... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on Trip Advisor, I am please to read your comments and that you had a lovely stay with us, thank you for your kind praise for our hotel, facilities, restaurants and service. We are very proud in offering a wide selection of dishes from around the world for... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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