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All 22 Hounslow hotels

Sofitel London Heathrow

4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Ranked #1 of 22 Hotels in Hounslow
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 12, 2013
BLTN477 Lancashire
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4,610 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Lancashire
Top Contributor
92 reviews 92 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed May 12, 2013

We stayed at the Sofitel on Thursday 9th May after flying from Manchester for an early flight to Dusseldorf on the Friday morning. We decided to stay here due to its location to Terminal 5. We arrived at 8.30pm and check in was quick and efficient and we were given a free room upgrade. Our luggage was brought up to... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I really enjoyed reading your review and I hope that we can welcome you back to Sofitel London Heathrow very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More

Chichester, United Kingdom
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 12, 2013

We booked an 8 day car park and overnight stay ahead of our ski trip and early morning flight out of T5. The hotel location was excellent for our needs, the room quiet (as we'd requested) and the parking very convenient. The only negative which is why service is marked down slightly is because of the time it took to... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I am so pleased to read that you enjoyed your stay, and that you are planning to return. I apologise for the slow service you received from our porter and will ensure that our Front of Office Manager is aware. We look forward to welcoming you back very soon and ensuring that on... More

Darlington, United Kingdom
1 review
5 of 5 stars Reviewed May 12, 2013

We used the Sofitel heathrow as an early start to the holiday staying overnight rather than driving overnight. This made the whole early flight with two young children much more bearable. The staff at the hotel were very helpful quickly bringing an extra cot. The room service was prompt and the food delicious. Although expensive this hotel is value for... More

Review collected in partnership with Accorhotels.com

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I am glad to read that you have had an enjoyable time at Sofitel London Heathrow. I will ensure that your review is shared with our Reception staff as well as our Food and Beverage team. We do hope you will be staying with us again soon. Anna Marie Dowling – General... More

Novato, California
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 11, 2013

This is certainly very convenient and satisfactory accommodation before a morning flight out of Terminal 5. Also, the hotel restaurant is quite good. However, don't rely upon a wake-up call request. When we checked in, we were asked if we wanted to get a wake-up call and said yes, for 7:30. Never got the call. Fortunately, we were already awake... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your room, convenient location and our wonderful award winning restaurant. However I was disappointed to read that you wake up call was not received. I am relieved that you were already awake and that this did not affect your trip however it is not acceptable... More

Reading, UK
Contributor
14 reviews 14 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 11, 2013

Stayed for one night before an early flight, very luxurious way to start a holiday. You can't get any closer to the terminal, it's connected to the hotel so you don't even need to go outside to get there. Large comfortable room, White Company toiletries, all spotlessly clean. Ate in the less formal of the two restaurants, food was really... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for such positive a feedback. Indeed our central yet quiet location is one of our assets, you are able to access Terminal 5 via a covered walkway in less than 7 minutes. However we do not like to rely on this advantage and still want to ensure we offer comfort and great service to all our... More

Santa Eulalia
Top Contributor
132 reviews 132 reviews
20 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed May 11, 2013

Of course the location of the Sofitel is ideal for flying out from Terminal 5, which is why we stayed there. We were impressed on arrival by the comfortable and well appointed room and efficient room service - excellent Eggs Benedict for breakfast - and had much enjoyed dinner in the award winning La Belle Epoque restaurant. So far so... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I am pleased to read that you were happy with your rooms, room service and the general first impression you received from the hotel. I am disappointed to read that you were unable to eat in our wonderful restaurants as they were shut while you were here. This is something that we are... More

London
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

This hotel has to be the best airport hotel I've stayed in. Modern, clean, friendly staff and unbeatable access to terminal five. It's like a hotel you'd expect to experience in the Middle East or Asia. Most people use it for an overnight stop before a flight, but the restaurants and spa quality are great so you should try to... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, It was a pleasure to read your review, thank you. Our award winning spa and restaurants are indeed something that if you are staying with us you should allow the time to enjoy! We look forward to welcoming you back very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More

USA
Contributor
20 reviews 20 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 10, 2013

This hotel is a well-outfitted high-end stopover if you are flying out of Heathrow early in the morning. It's attached to T5 (with a modest walk/elevator ride) and the Heathrow Express station is right at the terminal entry, so you can quickly get to T1/T3 and (with a little more effort) to T4. The hotel is modern and professional. Rooms... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. As of the 28th May we will have a dedicated service directly from the hotel to Terminal 4 via the Hotel Hoppa bus service. The journey will take 11 minutes and cost £8.00 return, tickets can be bought from our reception staff and in the next couple of months we will have a... More

Belfast, UK
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 10, 2013

Great location at Terminal 5 - no distance at all to terminal and checkin. Also close to transport options to central London. Pleasant room overlooking atrium so particularly quiet. Clean and comfortable. Great value if you can get a good rate at last minute..... Less so at full advertised rack rates. Breakfast extra.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I am pleased to read that you enjoyed your stay with us at Sofitel London Heathrow. Can I take this opportunity to direct you to our website prior to your next stay, we always have special offers that are prove very popular especially if you book them in advance. You will also be... More

Croydon, United Kingdom
Top Contributor
56 reviews 56 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 10, 2013

Booked this hotel to avoid an early morning journey from Croydon to Terminal 5 for a two week holiday. Pricey but then consider it includes 14 day free under cover parking. This was a big bonus when we arrived back on the 'red eye'. Short walk from T5 to the Sofitel underground car park, in car and away...The reception had... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed our location, rooms and that the staff were able to ensure you transit on return was seamless. Our Park, Stay and Fly offers do offer good value for money, quality hotel accommodation and stress free parking experience. Tip for the next time if you are... More

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Reception staff(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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