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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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4,775 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
York, United Kingdom
1 review
5 of 5 stars Reviewed June 23, 2013

I did not stay at the hotel, had to cancel at the last minute due to a family bereavement. I did advise the hotel and they have very kindly given me credit on my booking until december 2013. i shall certainly re-book with them. Kind regards, Garry and Linda Marshall

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I am sorry to hear about your family bereavement our condolences on your loss. I am pleased to read that we have been able to extend your booking till December 2013 and I would like to ask you once you are ready to reconfirm your new dates please contact Isabel Roy on H6214-GM1@sofitel.com... More

Ahmedabad, India
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 23, 2013

Was in the Sofitel London Heathrow to attend a conference. The Hotel is located in T5 at an easily walkable distance and is connected by an elevator. The Hotel rooms are well furnished and done up well, considering that it is an Airport hotel. The staff is warm, courteous and helpful,unlike other London hotels. The location is good if you... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay at Sofitel London Heathrow and you plan to stay with us again when you next visit London. I will ensure that I pass your feedback over to our Food and Beverage Manager and we will investigate some more vegetarian options for our breakfast... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed June 22, 2013

I arrived at the Hotel at 11.30 PM after a day flight from Chicago. Checked in straight away and given a room upgrade to a suite. The hotel is excellent for overnight stays at Heathrow and there is no noise. The beds are very comfortable and the facilities are excellent.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed a speedy check in, comfortable rest and that you found our facilities all excellent. The beds in our rooms are called “MyBed” and have been implemented in all Sofitel Hotels worldwide, you will find more information on our website. We look forward to welcoming you... More

Amersham, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 21, 2013

From the moment you check in to the moment you leave the staff look after you really well. Considering its an airport hotel the rooms are fairly large. The best beds I have ever slept in. You can guarantee a good nights sleep.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you left our hotel feeling well looked after. You described our beds in your review as “the best bed you have ever slept in”, they are called “MyBed” and have been implemented in all Sofitel Hotels worldwide. I hope we can welcome you back to Sofitel London... More

milwaukee, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2013

The hotel is a franchsie of Accor not a ditrectly owned hotel - or so they todl me when i queried why many of the Accor club benefiuts were not availble. On that basis, i think that the facility is really nice and well maintained but over priced in the summer months

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you found our hotel really good and well maintained. I would like to take this opportunity to direct you to our website where you will find many special offers especially if booked in advance. I hope that in this way you will find a suitable package to... More

Moline, Illinois, United States
Top Contributor
80 reviews 80 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 21, 2013

We had a 9-hour layover at Heathrow and booked a day rate at this hotel. Everything was great. Very easy to find, right in the international terminal 5. Friendly reception. Spacious, comfortable and clean room. We were able to clean up and relax in comfort, and took at 15-minute taxi ride to Windsor to walk around. Perfect location and price.... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your positive review. I was pleased to read that you enjoyed your last stay with us at Sofitel London Heathrow. We look forward to welcoming you back again very soon. Anna Marie Dowling – General Manager Sofitel London Heathrow More

Senior Contributor
34 reviews 34 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2013

We have stayed at this hotel three nights now. It's a great start to a holiday. The bars are great - they showed the Lions Rugby - and the restaurant good. The beds are soooo comfy! My only criticism is that the sausages at breakfast were very odd. Like a strange chorizo/pork hybrid and the bacon very dry. (Cooked too... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read you enjoyed your stay with us and that you are a returning guest. Our beds as you mentioned in your review are indeed very comfortable! They are called “MyBed” and have been implemented in all Sofitel Hotels around the world. You can find more information on our website.... More

Valencia, Spain
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 21, 2013

I have missed my connexion in london and british airways offers me to stay at the sofitel...after a long trip, some stress, I just wanted to relax...I have look for hte hotel inside of the airport..the signe was very small....I arrived in the lobby and SURPRISED!!! 80 persons in the lobby waiting for room...family...childs... I have waiting more than one... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I apologise for the frustration caused when checking in to Sofitel London Heathrow. We do at times have a very busy reception area due to unscheduled arrivals because of delayed flights but as you have mentioned in your review we are an airport hotel and we should always be prepared for such situations.... More

Bangalore
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 21, 2013

We were transiting in London 3 times over 3 weeks earlier this month. That combined with flying BA led us to choose Sofitel at T5. It was very comfortable, from the easy walk to the hotel to the room. Regrettably the first two times the girl who checked us in asked which paper we would like in the morning but... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review. I was pleased to read that you enjoyed your stay with us especially the comfort and convenient location. I apologise about the confusion in delivering your requested newspaper and will ensure that our Front of Office Manager receives a copy for your review and we ensure that this does not occur again with... More

Glasgow, United Kingdom
Top Contributor
160 reviews 160 reviews
152 hotel reviews
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed June 20, 2013

We have stayed here on several occasions,on our most recent visit we felt that though the rooms are clean and very comfortable, ithe hotel is not so good as it was, ie, fewer amenities in the bathroom, those there are are not as good quality as they were when it first opened. Although we have an Accor card we were... More

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and for returning to stay with us at Sofitel London Heathrow. I was pleased to read that you enjoyed our wonderful La Belle Epoque restaurant and will ensure I pass over your comments to our Chef. At our hotel we strive to exceed expectations and I am disappointed that in your case we... More

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Great location(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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